Reviews and expert opinion Fiverr

Ranked 1st from 8 Freelance Websites
4.7
4 14
Based on 18 reviews in 5 languages
Adam Warner
Adam Warner
Freelance Jobs Expert
While Fiverr reviews are all over the board, most complaints against the website come from sellers. Buyers, on the other hand, have little to worry about when using the platform. Personally, I’ve had nothing but positive experiences hiring freelancers here.

Overview

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What Is Fiverr?

Since its establishment in 2010, Fiverr has grown into one of the top freelance platforms. You can either search through jobs offered by sellers, known as gigs, or list a job and have them come to you. And with more than 830,000 freelancers offering millions of gigs that span 200+ categories, you have plenty of talent to choose from.

But is Fiverr legit?

Sure, the website hosts some of the best deals for freelance work in most industries, from copywriting to logo design. But with mixed reviews and no freelancer screening process, it’s understandable if you have some doubts.

Because we know how hard it can be to find professional freelancers, and how frustrating it is to hire someone who can’t fulfill their promises, we put Fiverr to the test. We analyzed its features, ease of use, customer support, and more.

Before you put your time and money on the line, read our in-depth review to know once and for all – is Fiverr a safe choice for your projects?

Features

5.0

How Does Fiverr Work?

Fiverr makes contacting and hiring a freelancer pretty simple. While the massive pool of talent can feel overwhelming, the search functionality definitely simplifies the process (more on that later). And the review system helps remove any doubts about their ability to perform.

Minimize Risk with Easy-to-Read Seller Levels

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On Fiverr, you can instantly size up a freelancer’s ability to perform. All you have to do is check the seller level that appears near their username. This can save time by helping you quickly eliminate anyone who hasn’t proven themselves on the platform. A seller level is based on delivery time, customer satisfaction, and service quality.

These are the four seller levels:

  • New Seller – This is where every freelancer starts. It’s a sign that a seller is relatively inexperienced.
  • Level One Seller – A seller can reach the first level after 60 days, but only if they’ve completed at least 10 gigs with a high level of satisfaction.
  • Level Two Seller – Only sellers who have been on Fiverr for 120 days and have delivered 50 highly-rated and on-time orders will reach this level.
  • Top-Rated Seller – If a seller’s Top Rated, it’s an excellent sign that they’ll be reliable. These freelancers have been on Fiverr for at least 180 days, and have delivered over 100 orders (earning at least $20,000), all while keeping their buyers satisfied.

Skills that Cover Every Niche

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When it comes to the variety of skills and services, Fiverr is hard to beat. You can find sellers who’ll design a WordPress site for you, manage your social media marketing campaign, edit your promotional video, or even carve your name into a tree. If someone is willing to pay for it, it’s probably available here – as long as it’s legal, of course.

If Things Go Wrong, You Have Plenty of Options

While Fiverr is loaded with talented freelancers that won’t let you down, from time to time, you may encounter those that can’t deliver on their promises. Thankfully, if you pay for a gig and the seller turns out to be unreliable, you have several different ways to deal with it.

First, if a seller is late and unresponsive for 24 hours, you’re free to cancel the order and get a refund. If your freelancer delivers work that doesn’t meet the conditions that were agreed upon, you can turn to Fiverr’s Resolution Center and try to work things out. If you can’t come to an agreement with your seller, you can always turn to the Customer Support team to resolve things.

Work Done Fast

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If you need a job done quickly, Fiverr could be the perfect solution. Most freelancers have turnaround times of 48 hours or less. Also, you usually have the option to pay a bit more to get your work done even faster. When you really need to get a project started as soon as possible, you can search for freelancers that are currently online and start the conversation immediately.

Find Freelancers on the Go

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Fiverr offers a great app that’s available for iOS and Android, so you can find quality help no matter where you are. The apps are well-designed and easy to use.

Don’t Break the Bank

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While some services can get pricey, it’s totally possible to get professional work done for as little as $5. One way to get cheap rates is to hire a new seller. While there is a bit more risk involved, new sellers will often undervalue their services while trying to establish themselves.

You can also contact any potential freelancers before you commit to anything. This way, you can get a sense of their professionalism and make sure you’re both comfortable with the project’s scope.

Ease of use

5.0

Just Sign Up and Go

Fiverr is an incredibly user-friendly platform. The site is super intuitive and offers several great tools to help you weed through the massive pool of talent. Below, you’ll find some of the more notable features that make hiring on Fiverr a breeze.

If you want to become a seller on Fiverr, it’s really easy to get started.

Filter Out Undesirables

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Unlike other platforms, like Upwork or Freelancer.com, Fiverr offers customized search filters depending on the type of work you need done.

For example, if you’re looking for a writer, the filters will include a section for the tone, type, and topic of the piece you need. If you’re in need of a logo designer, the filters will let you choose the file format, the style you’re looking for, and more.

When looking for a logo designer, I put Fiverr’s filters to the test. Simply by limiting the results to sellers that were currently online, work in 3D, and can provide a JPEG, I was able to bring the number of freelancers down from 3,400+ to a far more manageable 71.

Multiple Ways to Search the Site

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On Fiverr, you can search through available gigs or post custom jobs so freelancers come to you. Just click the Post a Request button, and create a listing that freelancers can bid on. After that, you just need to choose the seller with the best proposal and price.

This is ideal if you’re in need of something super specific and are struggling to find the perfect gig offering. Posting a job costs nothing, and you only pay once a freelancer has been hired.

Profiles That Won’t Leave You Surprised

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Thanks to the easy-to-read profile system, you can quickly eliminate underperformers. Fiverr profiles are loaded with useful info like reviews from previous clients, average response time, and a portfolio of past work. If you like a specific freelancer, you can also check out what other gigs they have on offer.

A poorly-written profile is a big red flag. By keeping an eye out for particularly bad spelling or a lack of details you can eliminate a lot of duds. It’s also a good idea to communicate with your potential freelancer before you start a contract. A lot of negative client reviews are simply a result of poor communication and a misunderstanding of expectations.

Support

4.0
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Decent Support and an Awesome Help Center

In order to see just how good Fiverr’s customer support is, I put it to the test. Fiverr only gives you two options for contacting support:

  1. Email
  2. Submitting a request ticket through the Buyer Help Center

I submitted a few different questions through both available channels. While the responses were pretty quick, they weren’t always helpful. Some customer service representatives went out of their way to answer my questions, but others pretty much ignored me altogether.

Below are two responses, one that was helpful, and one that was completely useless:

Fiverr

Good Response from Fiverr

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No Response from Fiverr

Of all the questions I asked, the support team only answered about half. It didn’t seem to matter what method of contact was used. Fortunately, if Fiverr’s representatives let you down, you still have options.

There’s a pretty awesome Help Center, where you’ll find blogs, step-by-step tutorials, advice, and instructional videos. These resources offer in-depth answers to the questions you are most likely to have. There’s also a forum where you can pose your question to other users, or search to see if it’s already been answered.

It’s a good idea to check these resources first. It will definitely be faster, and if you can’t find an answer to your question, you can always try to contact Customer Support as a last resort.

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Support Categories in the Help Center

Pricing

4.5

Making an account and posting requests to hire freelancers is completely free. The only time you’ll pay any Fiverr fees is when you buy a service. The charge is pretty reasonable and is based on a percentage of the total job cost. You’ll rarely pay more than a few bucks.

The displayed cost of each gig is automatically adjusted to match your location’s currency, so there’s no math involved. Fiverr also gives you multiple payment methods. This includes all major credit cards, PayPal, and Apple Pay (through the mobile app).

All payments are made upfront and held in escrow. Fiverr will not release funds to your seller until after you’ve approved the work. If the work doesn’t meet your standards, you can give your freelancer the chance to resubmit or cancel the order. And if you run into any problems, you can always turn to Customer Service to help mediate.

Just keep in mind that once a seller has delivered your work, you only have three days (or 14 days for orders that need to be shipped) to accept or decline it. If you haven’t responded after the third day, your money will be automatically released.

User reviews

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1
Nick
Australia
1
Car wrap artwork design

I ordered a freelancer for my car wrap artwork design and all he was doing was just to simply copy-paste other people artwork on my project and I canceled project but surprisingly Fiverr took half of my money for doing No service to me. I won't recommend a graphic design project with this website.

1
JD Coburn
Philippines
1
Not to be trusted

I've been a paid professional voice over artist for nearly 50 years. I gave Fiverr the gravitas that they needed. If people hired me or the others who shared my experience they got the real deal. Hire someone else on Fiverr and you get 24,000 different kinds of Hack.Then, last month (Aug of '19) they informed me that they would require (I'm paraphrasing) a picture of my government ID and a selfie to compare against it, in order to continue being served by Fiverr.I asked for the Government ID's of Fiverr's board of directors as a demonstration of faith. Fair's fair, I argued.For days they sent eMail messages, in an effort to get my "data points". They weren't that helpful before.I told them I had no reason to believe they could be trusted with my personal information. I told them I know guys who can walk around their servers with impunity. I asked them what assurances they might offer with regard to their security. They addressed none of that, never responded to my queries. They simply refocused on getting pictures of my ID.

1
Tam
Australia
1
Copyright breached

This company does not care if a seller breached copyright. Do not use this service to create any images, drawings or work unless you wish to be in breach of copyright and wanting to use the items in a commercial setting. I nearly got sued because of an image I used commercially that a seller sold me, an exact copy of someone else’s work. When I informed Fiverr of this they did not care!

1
John Doe
USA
1
Logo Designs

Tried 3 different well-rated logo designers on Fiverr and spent about $100.00 total for all of them. None were worth using, despite showing all the sample text I wanted to be used in a text-only logo. I asked for one revision on each which were still nothing like the text sample all said they could make.

1
Abid
Pakistan
1
Fiverr.com they are cheat, won't pay you even you did work

Most of the time they won't pay you even you put efforts and provided the complete work to client. In my case , client paid me because I provided him work, but Fiverr.com suspended my money of amount $500 only because I sent him work in chat box. They issued me a warning and did not pay me! I understand, as a new person to their website, I might not know the rules, they issued warning but why not paying me even client has paid. Where this money will go! In their pockets! And what's wrong sending work in chat box, I didn't provided him work away from fiverr like gmail Skype etc. I used only legitimate system they provide, chat box.

1
Nikita
Australia
1
DISAPPOINTING SERVICES AND CHARGES FOR UNQUALIFIED PEOPLE

Become far too expensive No proof of what these people can offer and have done before Are rude in answering Don't speak English half the time Will answer the first time so it looks like they've come back to you and then never return another message again If you ask them to do something and want them to explain it on their gig, they don't come back to you as soon as you know it's in the description of the customised gig We should be able to review the initial way we are spoken to from the beginning instead of only being able to review them after we've paid them. Some of them are coming out and talking about money without actually showing you what they know, how they've done it successfully in the past and expecting us to pay so much for a service we know nothing about whether they can do and not and then they get angry if we ask them a few extra questions.The worst site ever for finding people.

Bottom line on Fiverr

Overall, Fiverr is a great platform to find professional freelancers, especially if you’re watching your budget. While Fiverr reviews are all over the board, most complaints against the website come from sellers. Buyers, on the other hand, have little to worry about.

While there are some unreliable and unqualified sellers out there, Fiverr gives you plenty of ways to identify them, such as reviews from past clients and seller ratings.

Fiverr is a safe and easy place to find a freelancer. If you need an extra hand, you should definitely give it a try. Personally, I’ve had nothing but positive experiences when hiring through this popular platform.

Adam Warner
Adam Warner
Adam is an experienced freelance writer, specializing in technology and education. He loves to travel, and is currently working his way around the world while writing about topics he loves.

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