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Reviews and expert opinion Fiverr

Adam Warner Adam Warner Freelance Jobs Expert

Personally, I’ve had nothing but positive experiences hiring freelancers on Fiverr – and the prices are the best part. Go to Fiverr now to find a freelancer for as little as $5, or read on for my detailed review of the platform.

Overview

Fiverr homepage

Is Fiverr Legit?

Sure, Fiverr hosts some of the best deals for freelance work in most industries, from copywriting to logo design, some for as little as $5! But with mixed reviews and no freelancer screening process (unless you pay extra for Pro Verified sellers), it’s understandable if you have some doubts.

Because we know how hard it can be to find professional freelancers, and how frustrating it is to hire someone who can’t fulfill their promises, we put Fiverr to the test. We analyzed its features, ease of use, quality of service, customer support, and more.

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In fact, we’ve looked at Fiverr closer than any other company. We used Fiverr as part of our quest to find the best logo design service. We tested Fiverr at three different price points – low, medium, and high to understand truly if higher price meant higher quality. You can read about our test in our review of Fiverr’s logo design service.

Before you put your time and money on the line, read our in-depth review to know once and for all – is Fiverr a safe choice for your projects?

Are you looking to sell your services on Fiverr? This review is for buyers, but see our guide on how to create a successful gig on Fiverr to get set up! Follow these steps to make sure your gig will get the most clicks.
5.0

Features

How Does Fiverr Work?

Fiverr makes contacting and hiring a freelancer pretty easy. While the massive pool of talent can feel overwhelming, the search functionality definitely simplifies the process (more on that later). And the seller review system helps remove any doubts about their ability to perform.

A funny thing happened after we wrote this review, we started to use Fiverr more and more for our own business. We realized you can find a freelancer for anything you may think of on Fiverr (this is one of the craziest in my opinion), and that can save you lots of time and money.

Minimize Risk with Easy-to-Read Seller Levels

On Fiverr, you can instantly size up a freelancer’s reliability and quality. All you have to do is check the seller level that appears near their username. This can save time by helping you quickly eliminate anyone who hasn’t proven themselves on the platform. A seller level is based on delivery time, customer satisfaction, and service quality.

These are the four seller levels:

  • New Seller – This is where every freelancer starts. It’s a sign that a seller is relatively inexperienced.
  • Level One Seller – A seller can reach the first level after 60 days, but only if they’ve completed at least 10 gigs with a high level of satisfaction.
  • Level Two Seller – Only sellers who have been on Fiverr for 120 days and have delivered 50 highly-rated and on-time orders will reach this level.
  • Top-Rated Seller – If a seller’s Top Rated, it’s an excellent sign that they’ll be reliable. These freelancers have been on Fiverr for at least 180 days, and have delivered over 100 orders (earning at least $20,000), all while keeping their buyers satisfied.

Skills that Cover Every Niche

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When it comes to the variety of skills and services, Fiverr is hard to beat. You can find sellers who’ll design a WordPress site for you, manage your social media marketing campaign, edit your promotional video, or even carve your name into a tree. If someone is willing to pay for it, it’s probably available here – as long as it’s legal, of course.

Pro Verified, High-Quality Experts

If you’re willing to pay extra, you can use Fiverr Pro to find the very best freelancers Fiverr has to offer. Pro Verified freelancers must be reviewed and approved by the Fiverr team and are chosen based on their higher education, work experience, and service quality. Hiring a freelancer who has already proved themselves is very reassuring, and I like that there’s a reliable way to guarantee high-quality results on Fiverr.

Are Pro Sellers worth the jump in price? In my opinion, yes. It’s not a budget option, but it’s still less expensive than hiring a big business or employee. You get a big boost in quality – Pro Verified sellers are more experienced than other freelancers and deliver more professional, polished work. If you want to avoid hiring a bad seller on Fiverr, restricting your search to “pro services” is a surefire way to do it.

And not all of them charge thousands of dollars. Browsing a few different categories, I was able to find more affordable Pro Sellers pretty easily.

If Things Go Wrong, You Have Plenty of Options

While Fiverr is loaded with talented freelancers who won’t let you down, you may encounter those that can’t deliver on their promises from time to time. Thankfully, if you pay for a gig and the seller turns out to be unreliable, you have several different ways to deal with it.

First, if a seller is late and unresponsive for 24 hours, you’re free to cancel the order and get a refund. If your freelancer delivers work that doesn’t meet the conditions that were agreed upon, you can turn to Fiverr’s Resolution Center and try to work things out. If you can’t come to an agreement with your seller, you can always turn to the Customer Support team to resolve things.

Fiverr gives you another safety net, too. Once you mark your order as completed, your funds will enter a “pending” status for 14 days (7 days for Top-Rated sellers). During this time, if you’re unsatisfied with the service or finished product, you can make a dispute. Keep in mind that after this safety period, your payment will transfer completely to the freelancer.

Work Done Fast

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If you need a job done quickly, Fiverr could be the perfect solution. Most freelancers have turnaround times of 48 hours or less. Also, you usually have the option to pay a bit more to get your work done even faster. When you really need to get a project started as soon as possible, you can search for freelancers that are currently online and start the conversation immediately.

Find Freelancers on the Go

Fiverr offers a great app that’s available for iOS and Android, so you can find quality help no matter where you are. The apps are well-designed and easy to use. Scrolling through gigs works well on mobile, and I never felt lost in the UI. Once you hire a freelancer, it’s really helpful to be able to contact them and check for updates even when you’re away from your computer.

Don’t Break the Bank

While some services can get pricey, it’s totally possible to get professional work done for as little as $5. One way to get affordable rates is to hire a new seller. While there is a bit more risk involved, new sellers will often charge lower rates while establishing themselves.

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But you can get better quality services for good prices, too. Fiverr has a wide range of price rates for bigger budgets, where you can get freelancers with thousands of positive reviews for a lower cost than I’ve seen on other freelance sites.

You can also contact any potential freelancers before you commit to anything. This way, you can get a sense of their professionalism and make sure you’re both comfortable with the project’s scope.

5.0

Ease of use

Fiverr is an incredibly user-friendly platform. The site is super intuitive and offers several great tools to help you weed through the massive pool of talent. Below, you’ll find some of the more notable features that make hiring on Fiverr a breeze.

If you want to hire a freelancer on Fiverr, it’s really easy to get started.

Filter Out Undesirables

Unlike other platforms, like Upwork or Freelancer.com, Fiverr offers customized search filters depending on the type of work you need done.

For example, if you’re looking for a writer, the filters will include a section for the tone, type, and topic of the piece you need. If you’re in need of a logo designer, the filters will let you choose the file format, the style you’re looking for, and more.

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When looking for a logo designer, I put Fiverr’s filters to the test. Simply by limiting the results to sellers that were currently online, work in 3D, and can provide a JPEG, I was able to bring the number of freelancers down from 3,400+ to a far more manageable 71.

But don’t take our word for it. Watch as one of our reviewers tried buying logos at different price points on Fiverr. Which one did he like the most? Watch to find out.

Multiple Ways to Search the Site

On Fiverr, you can search through available gigs or post custom jobs so freelancers come to you. To post a job, sign in to Fiverr and click on your profile picture in the top right. Then, just select the Post a Request button, and create a listing that freelancers can bid on. After that, you just need to choose the seller with the best proposal and price.

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This is ideal if you’re in need of something super specific and are struggling to find the perfect gig offering. Posting a job costs nothing, and you only pay once a freelancer has been hired.

Profiles That Won’t Leave You Surprised

Thanks to the easy-to-read profile system, you can quickly eliminate underperformers. Fiverr profiles are loaded with useful info like reviews from previous clients, average response time, and a portfolio of past work. If you like a specific freelancer, you can also check out what other gigs they have on offer.

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A poorly-written profile is a big red flag. By keeping an eye out for particularly bad spelling or a lack of details, you can eliminate a lot of duds. It’s also a good idea to communicate with your potential freelancer before you start a contract. A lot of negative client reviews are simply a result of poor communication and a misunderstanding of expectations.

Finding a Good Freelancer

Having so many freelancers on Fiverr to choose from is both good and bad. On one hand, you have plenty of options. On the other, how do you choose the right one? Let me tell you about a few tricks I found to help make hiring on Fiverr easier.

Build a relationship with a new freelancer to benefit from their skills and growth. Once you find someone who’s work you like and stick with them, you’ll never have to pick through gigs or risk getting bad service again. Plus, the more you use the same freelancer, the better they’ll become at delivering work that fits your needs and vision. It’s a win-win for both parties!

Another thing you can do is post a really strong job request to assess applicants and weed out the bad ones. This will take a little effort on your part, but trust me, it’s totally worth it. Go into a lot of detail about your project’s requirements so freelancers can tell if they’re suited to the task. Then, list the qualifications you want (such as seller level, language, Photoshop proficiency, etc.). Finally, ask to see examples of previous related work, so you can compare the quality of products.

Once sellers start applying, it’ll be super easy to tell which ones are skilled and hardworking, and which ones to avoid.

4.2

Support

Decent Support and an Awesome Help Center

In order to see just how good Fiverr’s customer support is, I put it to the test. Fiverr only gives you two options for contacting support:

  1. Email
  2. Submitting a request ticket through the Buyer Help Center

I submitted a few different questions through both available channels. While the responses were pretty quick, they weren’t always helpful. Some customer service representatives went out of their way to answer my questions, but others pretty much ignored me altogether.

Below are two responses, one that was helpful, and one that was completely useless:

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Good Response from Fiverr

Of all the questions I asked, the support team only answered about half. It didn’t seem to matter what method of contact was used. Fortunately, if Fiverr’s representatives let you down, you still have options.

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No Response from Fiverr

There’s a pretty awesome Help Center, where you’ll find blogs, step-by-step tutorials, advice, and instructional videos. These resources offer in-depth answers to the questions you are most likely to have. There’s also a forum where you can pose your question to other users, or search to see if it’s already been answered.

It’s a good idea to check these resources first. It will definitely be faster, and if you can’t find an answer to your question, you can always try to contact Customer Support as a last resort.

4.8

Pricing

Making an account and posting requests to hire freelancers is completely free. The only time you’ll pay any fees on Fiverr is when you buy a service. The charge is pretty reasonable and is based on a percentage of the total job cost. You’ll rarely pay more than a few bucks.

The displayed cost of each gig is automatically adjusted to match your location’s currency, so there’s no math involved. Fiverr also gives you multiple payment methods. This includes all major credit cards, PayPal, and Apple Pay (through the mobile app).

All payments are made upfront and held in escrow. Fiverr will not release funds to your seller until after you’ve approved the work. If the work doesn’t meet your standards, you can give your freelancer the chance to resubmit or cancel the order. And if you run into any problems, you can always turn to Customer Service to help mediate.

Just keep in mind that once a seller has delivered your work, you only have three days (or 14 days for orders that need to be shipped) to accept or decline it. If you haven’t responded after the third day, your money will be automatically released.

Comparison

How does Fiverr match up to the competition?

ToptalCompare4.8Compare
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FiverrCompare4.8Compare
SkillDostiCompare2.5Compare

Fiverr REVIEW: BOTTOM LINE

Overall, Fiverr is a great platform to find professional freelancers at all price ranges. While Fiverr reviews vary from “bad” to “best”, most complaints against the website come from sellers. Buyers, on the other hand, have little to worry about.

While there are some unreliable and unqualified sellers out there, Fiverr gives you plenty of ways to identify them, such as reviews from past clients and seller ratings.

Fiverr is a safe and easy place to find a freelancer for almost any service. If you need an extra hand, you should definitely give it a try. Personally, I’ve had nothing but positive experiences when hiring through this popular platform.

Adam Warner Adam Warner
Adam is an experienced freelance writer, specializing in technology and education. He loves to travel, and is currently working his way around the world while writing about topics he loves.
1.8

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Close to beign a textbook scam

I've been getting work regularly from fiverr as a tattoo artist offering custom designs. In almost half a year using the plataform, I ve had no problems at all, even tho the cut the platform takes from you seemed a bit too much. Suddenly, I get the typical karen that wants to keep the sketch and not pay for the design work; and the platform offers me no third part mediation, and no means to denounce this user or prevent her from harrasin me and slander me vía chat, even tho i ve blocked her repetedly. Which I find totally unacceptable. Now my whole work from months stands in jeopardy because i have a troll client acussing me of art theft in order to get its way, and no means of preventing her from spreading bullshit about me. Meanwhile, fiverr does naught and keeps getting richer with every gig I do.

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Ab3nd, Spain
June 25, 2022
1
they always support scammer buyers,

I am a level one seller and have dealt with over 50 customers at this point and only had to contact CS twice, but both of these times Fivers CS shows completely lack of support for people who make them money. I worked on the order for 4 days and after I deliver the customer has a change of heart and tells me he wants to cancel, despite showing no such desires during the process. I have offered 3 revisions on the order, but he kept requesting more. So that was the first WTF moment for me. Yes, even if you set a fixed number of revisions, Fiverr doesn’t stop at your number, you will be forced to make unlimited revisions. I have kept my communications with Customer Service up during the whole time after the buyer shown himself to be a scammer, I have read their Terms of Sale and made sure I did not make any violations. Yet here we are, the order is cancelled because the seller requested it. The pictures i attach will be quite telling I’m sure.

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Àhmâd Raza, Pakistan
June 24, 2022
1
fiver is a scam

This is a very bad site for sellers they will ban you from the site for no reason and not even send a message if you go wrong i was level 2 seller and fiver disable my account for no reason and up to now they cannot give me the reason PLEASE don't use fiverr

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Richbernd, Martinique
June 21, 2022
1
Fiverr is a scamm

You will pay but you will not get the service what you need. Just go to another company but not Fiverr.You will pay but you will not get the service what you need. yes Just go to another company but not Fiverr.You will pay but you will not get the service what you need. Just go to another company but not Fiverr.

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John, USA
June 20, 2022
1
Terrible and unprotected transactions.

Started with excited and gradually spent more and more money with Fiverr, however there was fraud and suspicious illegal activity. Be aware, they stole my money and told me what they owed me ...expired. Avoid at all cost!!! Do not pay anyone before the work is done!!

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Farid Zarif, USA
May 20, 2022
1
Got scammed by fiverr support

Got scammed by both the seller (top rated seller!) and fiverr support the postponed my resolution 6 months and then basically made me lose all my money since it's been way too much time, offered some stupid 10% copoun for next order, scam platform, stay away.

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Nati, Israel
May 11, 2022
1
They are way to expensive!

I think is absolutely embarrassing because this company is taking so much money from creators, I earned 260 dollars and they took 52 dollars, I mean is just not normal... I do not think is a good place for creator to work... I already stopped working over there.

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ivon, Germany
April 25, 2022
1
FIverr freelqncer

Fiverr freelancer is not a good freelancer why did only them use to hold our money till 14 days then they use to block all some account that are in the first page fiverr did not performed there rules and regulations well. I recommend you to not use fiverr again they are scam

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Abdulhameed, Nigeria
April 17, 2022
1
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