Reviews and expert opinion Fiverr

Adam Warner
Adam Warner
Freelance Jobs Expert
While Fiverr reviews are all over the board, most complaints against the website come from sellers. Buyers, on the other hand, have little to worry about when using the platform. Personally, I’ve had nothing but positive experiences hiring freelancers here.

Overview

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What Is Fiverr?

Since its establishment in 2010, Fiverr has grown into one of the top freelance platforms. You can either search through jobs offered by sellers, known as gigs, or list a job and have them come to you. And with more than 830,000 freelancers offering millions of gigs that span 200+ categories, you have plenty of talent to choose from.

But is Fiverr legit?

Sure, the website hosts some of the best deals for freelance work in most industries, from copywriting to logo design. But with mixed reviews and no freelancer screening process, it’s understandable if you have some doubts.

Because we know how hard it can be to find professional freelancers, and how frustrating it is to hire someone who can’t fulfill their promises, we put Fiverr to the test. We analyzed its features, ease of use, customer support, and more.

Before you put your time and money on the line, read our in-depth review to know once and for all – is Fiverr a safe choice for your projects?

Features

5.0

How Does Fiverr Work?

Fiverr makes contacting and hiring a freelancer pretty simple. While the massive pool of talent can feel overwhelming, the search functionality definitely simplifies the process (more on that later). And the review system helps remove any doubts about their ability to perform.

Minimize Risk with Easy-to-Read Seller Levels

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On Fiverr, you can instantly size up a freelancer’s ability to perform. All you have to do is check the seller level that appears near their username. This can save time by helping you quickly eliminate anyone who hasn’t proven themselves on the platform. A seller level is based on delivery time, customer satisfaction, and service quality.

These are the four seller levels:

  • New Seller – This is where every freelancer starts. It’s a sign that a seller is relatively inexperienced.
  • Level One Seller – A seller can reach the first level after 60 days, but only if they’ve completed at least 10 gigs with a high level of satisfaction.
  • Level Two Seller – Only sellers who have been on Fiverr for 120 days and have delivered 50 highly-rated and on-time orders will reach this level.
  • Top-Rated Seller – If a seller’s Top Rated, it’s an excellent sign that they’ll be reliable. These freelancers have been on Fiverr for at least 180 days, and have delivered over 100 orders (earning at least $20,000), all while keeping their buyers satisfied.

Skills that Cover Every Niche

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When it comes to the variety of skills and services, Fiverr is hard to beat. You can find sellers who’ll design a WordPress site for you, manage your social media marketing campaign, edit your promotional video, or even carve your name into a tree. If someone is willing to pay for it, it’s probably available here – as long as it’s legal, of course.

If Things Go Wrong, You Have Plenty of Options

While Fiverr is loaded with talented freelancers that won’t let you down, from time to time, you may encounter those that can’t deliver on their promises. Thankfully, if you pay for a gig and the seller turns out to be unreliable, you have several different ways to deal with it.

First, if a seller is late and unresponsive for 24 hours, you’re free to cancel the order and get a refund. If your freelancer delivers work that doesn’t meet the conditions that were agreed upon, you can turn to Fiverr’s Resolution Center and try to work things out. If you can’t come to an agreement with your seller, you can always turn to the Customer Support team to resolve things.

Work Done Fast

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If you need a job done quickly, Fiverr could be the perfect solution. Most freelancers have turnaround times of 48 hours or less. Also, you usually have the option to pay a bit more to get your work done even faster. When you really need to get a project started as soon as possible, you can search for freelancers that are currently online and start the conversation immediately.

Find Freelancers on the Go

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Fiverr offers a great app that’s available for iOS and Android, so you can find quality help no matter where you are. The apps are well-designed and easy to use.

Don’t Break the Bank

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While some services can get pricey, it’s totally possible to get professional work done for as little as $5. One way to get cheap rates is to hire a new seller. While there is a bit more risk involved, new sellers will often undervalue their services while trying to establish themselves.

You can also contact any potential freelancers before you commit to anything. This way, you can get a sense of their professionalism and make sure you’re both comfortable with the project’s scope.

Ease of use

5.0

Fiverr is an incredibly user-friendly platform. The site is super intuitive and offers several great tools to help you weed through the massive pool of talent. Below, you’ll find some of the more notable features that make hiring on Fiverr a breeze.

If you want to become a seller on Fiverr, it’s really easy to get started.

Filter Out Undesirables

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Unlike other platforms, like Upwork or Freelancer.com, Fiverr offers customized search filters depending on the type of work you need done.

For example, if you’re looking for a writer, the filters will include a section for the tone, type, and topic of the piece you need. If you’re in need of a logo designer, the filters will let you choose the file format, the style you’re looking for, and more.

When looking for a logo designer, I put Fiverr’s filters to the test. Simply by limiting the results to sellers that were currently online, work in 3D, and can provide a JPEG, I was able to bring the number of freelancers down from 3,400+ to a far more manageable 71.

Multiple Ways to Search the Site

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On Fiverr, you can search through available gigs or post custom jobs so freelancers come to you. Just click the Post a Request button, and create a listing that freelancers can bid on. After that, you just need to choose the seller with the best proposal and price.

This is ideal if you’re in need of something super specific and are struggling to find the perfect gig offering. Posting a job costs nothing, and you only pay once a freelancer has been hired.

Profiles That Won’t Leave You Surprised

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Thanks to the easy-to-read profile system, you can quickly eliminate underperformers. Fiverr profiles are loaded with useful info like reviews from previous clients, average response time, and a portfolio of past work. If you like a specific freelancer, you can also check out what other gigs they have on offer.

A poorly-written profile is a big red flag. By keeping an eye out for particularly bad spelling or a lack of details you can eliminate a lot of duds. It’s also a good idea to communicate with your potential freelancer before you start a contract. A lot of negative client reviews are simply a result of poor communication and a misunderstanding of expectations.

Support

4.0
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Decent Support and an Awesome Help Center

In order to see just how good Fiverr’s customer support is, I put it to the test. Fiverr only gives you two options for contacting support:

  1. Email
  2. Submitting a request ticket through the Buyer Help Center

I submitted a few different questions through both available channels. While the responses were pretty quick, they weren’t always helpful. Some customer service representatives went out of their way to answer my questions, but others pretty much ignored me altogether.

Below are two responses, one that was helpful, and one that was completely useless:

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Good Response from Fiverr

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No Response from Fiverr

Of all the questions I asked, the support team only answered about half. It didn’t seem to matter what method of contact was used. Fortunately, if Fiverr’s representatives let you down, you still have options.

There’s a pretty awesome Help Center, where you’ll find blogs, step-by-step tutorials, advice, and instructional videos. These resources offer in-depth answers to the questions you are most likely to have. There’s also a forum where you can pose your question to other users, or search to see if it’s already been answered.

It’s a good idea to check these resources first. It will definitely be faster, and if you can’t find an answer to your question, you can always try to contact Customer Support as a last resort.

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Support Categories in the Help Center

Pricing

4.5
Making an account and posting requests to hire freelancers is completely free. The only time you’ll pay any Fiverr fees is when you buy a service. The charge is pretty reasonable and is based on a percentage of the total job cost. You’ll rarely pay more than a few bucks.

The displayed cost of each gig is automatically adjusted to match your location’s currency, so there’s no math involved. Fiverr also gives you multiple payment methods. This includes all major credit cards, PayPal, and Apple Pay (through the mobile app).

All payments are made upfront and held in escrow. Fiverr will not release funds to your seller until after you’ve approved the work. If the work doesn’t meet your standards, you can give your freelancer the chance to resubmit or cancel the order. And if you run into any problems, you can always turn to Customer Service to help mediate.

Just keep in mind that once a seller has delivered your work, you only have three days (or 14 days for orders that need to be shipped) to accept or decline it. If you haven’t responded after the third day, your money will be automatically released.

User reviews

2.0
Based on 60 reviews in 10 languages
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1
Michael Pelkey
USA
1
Fiverr.com is a SCAM!

Fiverr claims they don't take your money until the work is satisfactorily finished. I selected a man to create a Google display ad for me. He misspelled the first word in has sample he sent me. I told him more than once that it had to be corrected. I mentioned that my request was never acknowledged. He sent me what he considered to be finished artwork with the product name misspelled on all items. I did not accept the work. I tried to alert Fiverr.com that I did not receive acceptable work. All of it was in vain. Fiverr.com took my money from my bank account. They do not offer a way to communicate with them. They are a scam in my opinion.

2
Heather
USA
2
Was scammed from a seller on Fiverr

I was looking to hire a web developer to create a website for me. I was referred to Fiverr and found someone with good reviews and he offered me a very good price. I was not sure at first because everyone else told me they needed at least 1 month and $1000. He quoted me about 9 days and approx $560. I decided to go ahead with it and it was a good start. At the end of the 9 days, he asked for 3 more days. I agreed. He was still not finished after the extra 3 days. He convinced me to close out the job saying it was complete and write him a nice review because it was costing him money to stay on Fiverr. He had gained my trust so I did what he asked. He wanted to continue on the WhatsApp. He strung me along for 6 more no the with excuse after excuse, he was sick from the poor air quality in India where he lives and the internet going down a lot. He would say he’s out of town or working his regular day job. ( he led me to believe this was his regular job and he was only working in my project). I sent him more money through PayPal for the use of his server per his suggestion, plus I gave him $100 tip. It was suggested I give him a tip through Fiverr at the conclusion of those two weeks and I thought we had a successful road ahead of us. I knew there was a lot of work to be done still adding in the content for my site to be functional. I trusted him and he totally screwed me over!! I don’t yet want to say his name as I am still in communication with Fiverr support. I am not getting any help from them, they won’t look at my prof of conversations through the WhatsApp even though I took screenshots and sent it to them. I am getting nowhere with them, have asked for supervisors and my requests have been ignored. I am not asking for a refund only for them to flag and investigate this seller! He is a fraud and should not be available on Fiverr. He will scam other people and Fiverr dies not to care. They don’t care that the site he turned into them at the “completion” of the job was not functional. I do not recommend them!!

1
anonymus
Australia
1
Buyer Beware

I have submiited the funds for a project in illustrating. The first picture came the day before the final completion date and needed changes. It is now three days after completion date and I have received nothing further. It seems impossible to cancel the aggreement which has been broken by the seller, and also impossible to get a refund of a considerable amount of money. NOT HAPPY and won't go to fiverr again under any circumstances.

1
KENNY
USA
1
There is no standard for their seller base!

After numerous attempts to work with them on my seal, and after the last attempt that looked like a kid drew it with crayons, I gave up. Customer service was responsive, but show little, to no ability to get the seller to fulfill its obligation. I WOULD NOT RECOMMEND FIVERR TO ANY OF MY FRIENDS, NOR ANYONE ELSE.

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3
Sandie MacGowan
USA
3
Spin the wheel and take a chance

It's hit or miss with Fiverr. It is simply a brokerage for people who may or may not be the experts they say. Great experience EXCEPT for web designers. HIred 2 designers both of whom had no idea what they were doing. Complete waste of time. After the last cancellation, I requested and received a refund and then found 2 deductions by Fiverr out of the account over the next 2 days. Requested billing invoice and nothing from Fiverr. NO notification that they were charging my account significant amounts of money that could hurt customers with smaller balances. Customer service is missing training of any kind. When I did receive an answer to my accounting question it was them asking me to find answers for them. REALLY? So, it is definitely a 50/50 chance of finding an honest job freelancer. I do suggest you be very careful with the web design choices. Mine was supposed to be from the USA...I don't think so given the communication and bad spelling!

1
Aaron
India
1
Not recommended to Freelancers

This site changes their system often and offers no protection to even the hardworking sellers. I was a reputed level two seller and my gigs got thrown to the last page of rankings for no reason. It's been 2 months now with no orders. Many others are also facing it. You will end up with nothing if you just choose fiverr as your major income source. Huge warning!

Bottom line on Fiverr

Overall, Fiverr is a great platform to find professional freelancers, especially if you’re watching your budget. While Fiverr reviews are all over the board, most complaints against the website come from sellers. Buyers, on the other hand, have little to worry about.

While there are some unreliable and unqualified sellers out there, Fiverr gives you plenty of ways to identify them, such as reviews from past clients and seller ratings.

Fiverr is a safe and easy place to find a freelancer. If you need an extra hand, you should definitely give it a try. Personally, I’ve had nothing but positive experiences when hiring through this popular platform.

Adam Warner
Adam Warner
Adam is an experienced freelance writer, specializing in technology and education. He loves to travel, and is currently working his way around the world while writing about topics he loves.

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