Reviews and expert opinion DesignCrowd

Ranked 3rd from 17 Logo Design Services
4.7
37 2
Templates
5.0
Ease of Use
4.5
Features
4.5
Pricing
4.0
Support
5.0
Based on 42 reviews in 1 languages
Pricing
Basic $279
Pro $459
Barbara Harris
Barbara Harris
Logo Design Expert
DesignCrowd is a crowdsourcing platform for businesses to post design contests for an element they need, whereupon designers compete with their skills to win the prize money. They have a sizable contingent of skilled designers who’ll offer up their talents, so you can rest assured that you’ll have a healthy selection of concepts to choose from. However, be aware that to get the best designers, you may have to invite a few of them to your contest, and then spend time reviewing, commenting, and critiquing so that they can make changes as needed.

Overview

DesignCrowd

The Ultimate in Logo Design, But Prepare to Pay For It

With the DesignCrowd platform, you get high-quality designs at great value. More than just logos, their contingent of designers also do web design, T-shirts, app designs, postcards, and more. DesignCrowd works on a simple crowdsourcing model: you give a detailed design brief, pay a fixed price, and then designers compete to win the prize pool. The result is that you get dozens of submitted designs to choose from, all within a decent budget. If you’re still unhappy with the selection of designs after all that, DesignCrowd also has a money back guarantee.

One of the best features of DesignCrowd is their customer support team. Many of their users have commented that while initially unsatisfied with their designs, their customer support team worked with them from the start to the end of the project and were happy to extend the length until they got a design they loved.

Why choose DesignCrowd?

  • Stellar support team to see your project through
  • Excellent designers with high attention to detail
  • Requires a decent budget; best for small businesses
  • Money back guarantee

Is DesignCrowd for you? Let’s take a look.

Templates

5.0
DesignCrowd

High Quality Design Work That Beats The Rest

When we look at the quality of designs offered by similar companies, DesignCrowd surpasses the average by far. They hold some very talented designers who can offer nothing but the best quality, usability and a keen eye for detail. The designs are so clean, strong and unique that some of them even beat design studios, but what makes DesignCrowd so good is that you can hire an upcoming designer for a great price, before they hit the big time and start charging big amounts.

A Serviceable Brief

Even though it doesn’t get into all the specifics, the DesignCrowd brief is still fairly detailed. They also deserve special mention for allowing you to choose how long your contest will last.

Features

4.5
DesignCrowd

DesignCrowd’s Features Make Customer Satisfaction a Priority

DesignCrowd has a great designer profile interface in which you can filter designers by earnings, positive feedback, experience and more.

The freelance option lets you approach specific designers and hire them for a one-on-one job.

DesignCrowd is one of the only contest websites that lets you give contest participants individual feedback – largely because each entry is private, which is a great way to ensure originality and creativity. At the same time, if you want to get a second opinion you can always share your contest entries with friends and get their input.

Ease of use

4.5
DesignCrowd

A Great Looking Website With a Few Usability Issues

With their cute icons and thoughtful color scheme, it’s obvious DesignCrowd put a lot of effort into their website. The result looks and feels great, but unfortunately doesn’t entirely translate to a user-friendly experience. Part of this is because this isn’t strictly a logo design service, so there’s a lot of extra content to go through. The rest of it is because DesignCrowd’s navigation isn’t always as intuitive as it could be – you could spend some quality time snooping around for the gallery page before you find it hiding below the fold or behind another link.

Luckily, posting a contest isn’t nearly as confusing. There’s a clearly marked link at the top of each page which sends you to the signup form and from there to the creative brief, the payment process and the beginning of your contest.
At the contest stage you’ll be asked to give feedback and comment on the designs you receive. After picking a winner, DesignCrowd will move you to the helpful “design handover” phase, where you can talk to the winning designer, request small changes and finally download your logo files.

Support

5.0
DesignCrowd

Any Time, Any Place

DesignCrowd maintains active Twitter and Facebook accounts where you can contact them with support questions. They also have a great FAQ page, an email contact option and even a live chat box for the purchasing stage – at least during business hours. Of course you could always just pick up the phone and call them, but then you’d have to choose between the 7 (yes) different international numbers they provide. The support you’ll get will be as prompt and efficient as any in the business.

  • Email Support
  • Phone Support
  • Live Chat – limited
  • FAQ
  • Support Center

Pricing

4.0

Overall, finding information about how DesignCrowd pricing works is not an easy task. Even the presale live chat feature demands that you open an account before they can tell you how much it costs, and the information doesn’t appear anywhere on the site unless you’re logged in.

Indeed, pricing on DesignCrowd is a little tricky. On the one hand, the minimum price is very good for a contest website. On the other, a glance at the actual contests shows that most of them don’t go much lower than $400. This doesn’t mean you can’t get a good contest going for less, but it could mean that the better designers would be reluctant to participate in it. Then again, the price packages are customizable, so you don’t have to jump to the next package to improve your chances. DesignCrowd also offers some small additions that could help draw in designers, such as a $20 participation fee for the top runner ups, or the option to give up your refund guarantee and commit to awarding a prize.

Basic

$279
/ Project (+50 propositions)
  • Transaction fees
  • Number of propositions
  • Number of Revisions
  • Signup fee
  • Minimum Bid
  • 24/7 Support
Get Started

Pro

$459
/ Project (+100 Propositions)
  • Transaction fees
  • Number of propositions
  • Number of Revisions
  • Signup fee
  • Minimum Bid
  • 24/7 Support
Get Started

$699
/ Project (+150 propositions)
  • Transaction fees
  • Number of propositions
  • Number of Revisions
  • Signup fee
  • Minimum Bid
  • 24/7 Support
Get Started

User reviews

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1
Naomi
Australia
1
Not impressed. Look elsewhere.

I have just paid $300 for logos. We gave an exact example of what we wanted, complete with photos and non of the 6 designers came close to what we asked for. Instead the designers went rogue and they were basic and simple. Now we have lost our money and still have no logo.

1
Osan Altun
Switzerland
1
Terrible designs, fake guarantee

We received terrible designs. We trusted their promise of "full refund", but it turns out they keep 55Eur out of 165Eur payment. We feel cheated and we do not recommend this dishonest marketplace to anybody.

1
Michael Collins
USA
1
fake guarantee

I have used DesignCrowd multiple times for logo designs but will never use them again.I hate their process. I had only 1 designer working on my logo, who it's important to note I couldn't pick, DesignCrowd automatically picked him.He was based in Venezuela and worked slowly all the while, DesignCrowd had me on a deadline timer that was running out fast.I did not like the logos and to spare the designer trouble, I asked DesignCrowd to cancel the project and refund my money as they proudly proclaim to do.Due to their small print on a separate page, they were only refunding me part of my money and they were keeping 1/3 of it.What a waste of time, I'll gladly refer and use a competing service instead.

avatar
1
Vivian
USA
1
DAMN SCAM!!!

I've had such terrible experience from this scandalous website! I did not know that they are actually STEALING from the designers! I was about to actually ask my parents to make an account to see if the reviews were true, but no, not anymore. I've been on that website for YEARS, designing, and have NEVER gotten paid. I do not want to waste money on there, ever, again. They do NOT deserve that one star out of five: it's ZERO!!

1
Brian
Thailand
1
Buyer Beware

I used their service and the designs were horrible. I only used their service due to the "money back guarantee". I asked for a refund and to cancel the project after just 2 days.BUYER BEWARE: Read the fine print. They keep a whole lot of money. In my case, 32% they kept. The website makes it appear you will be issued a full refund but when you read the fine print they keep a "posting fee".Wow, I don't expect them to be in business long with shady practices like this, I would never use this service again nor recommend any of my friends to use it. There are many other crowdsourcing sites that probably do much better. I have used some of them and always gotten outstanding work.

4
Ben LoBue
USA
4
DesignCrowd Review

The set up process is confusing and unclear. I started a non-guaranteed contest to try out the service for designing a website banner/header. The results were completely terrible and the number of results didn't even come close to what the website said I would get. I extended the contest and changed it to guaranteed (for payment to a designer) as it seemed to be the only way to get decent results. The website states that DesignCrowd will work with you if you still don't get results you want. The results were still really lacking - very few designers participated and the quality was bad. Customer service extended the contest again (3 weeks now) and reached out to designers. After another week, only a couple more designers submitted designs (better quality), but still not at all what I felt was promised by the site and the quality was still not what we were looking for. At this point, I asked for a refund. In the end, DesignCrowd only refunded me 60% of what I paid and I got 0 results. I agreed so I could move on and stop wasting my time with a low quality service that clearly doesn't respect their customers. Great waste of $85 and 3+ weeks. Time to hire a professional designer and move on.

If you use this service, be prepared to receive terrible results, pay for results you aren't satisfied with, or waste weeks and weeks trying to get what the service promises up front.

Really disappointed both in the service itself, but especially the terrible customer service. I WILL NEVER RECOMMEND THIS SERVICE TO ANYONE.

Bottom line on DesignCrowd

PRO’S

  • Terrific designs
  • Full support
  • Great features

CON’S

  • Potentially higher prices
  • Inconvenient navigation

DesignCrowd is first and foremost about quality, and that’s what you’ll be getting. Beyond the slightly confusing website and the higher bid options, there’s a world of exceptional designers just waiting to give your their best shot. The good support and incredible features are a good indication of the emphasis that this website places on customer service and satisfaction.

DesignCrowd has your interest piqued? Take a look at some of its features.

Barbara Harris
Barbara Harris
Barbara is an expert in Performance Marketing. She leads WebsitePlanet PPC and SEO teams, and she mentors SMBs on the use of Search Advertising as well as Social Marketing.
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