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99designs is one of the best logo design services in terms of customer experience, but it’s also pricey. However, if you need a long-term design provider, it’s worth the extra money just for the headaches you’ll avoid. When you start a contest on 99Designs, you get dozens to hundreds of designs to choose from, and you only have to pay for the winner. Even with some duds, chances are you’ll find a design you like.
Get Your Logos (and Everything Else) with 99designs! If You Can Afford It…
Simply put, 99designs does design. You can’t get non-design related services like website development, but the trade-off is that you get a boost in quality and selection from a platform that specializes in design. You can get just about anything designed, from signage to marketing emails, but in this review, we’re going to focus on the logos.
99designs is available in a variety of languages including English, Spanish, French, Portuguese, several other European languages, and Japanese. You can theoretically use any language in your logo that you can input into a text field, if the designers on the other end have the right fonts installed.
Where it gets really interesting is when the time comes to pay for everything. By “interesting,” I mean “comparatively expensive.” 99designs’ packages and plans are generous, and the higher-priced options come with lots of personal attention, but you’ve got to have enough cash under your mattress.
So, why would you pick 99designs? Is the experience worth the extra money? Are the logos just that good? Well, I decided to invest some cash and run a logo design contest as part of my quest to find the best new logo for Website Planet. Read all about my experience below.
All 99designs Does Is Design (But That’s Not a Bad Thing)
Some design services want to do everything for you, from design to printing, web hosting to social media marketing, dog walking to cat bathing (not really, no one wants to bathe cats). 99designs, on the other hand, offers a tightly-focused experience, and I find that refreshing. 99designs provides two primary services for design clients: contests and individual hiring.
I went with the contest, of course, so I could gauge the design skills of multiple designers in a short time.
With a large number of designers on the website, there’s also a large variety of design styles, as you can see if you browse through the logo samples. This means you’re going to end up with a fair bit of variety with your submissions. It also depends, of course, on the plan you pay for, with higher tiers providing a higher number of submissions for you to browse.
It generally takes around a week to complete your design if you follow your contest closely and don’t ask for too many revisions in the final round (which lasts three days for a logo contest). During that final round, you can basically ask for as many revisions that your designers are willing to handle.
After the final round, the designer may be willing to perform a few small adjustments for free. Drastic adjustments will cost you more, as they should. The key, as usual, is to ask nicely. And that’s easy enough, as you can contact designers directly from a general messaging center (more on that later), and from the screen where you process and rate contest entries.
Once you choose the perfect logo for your company that makes gloves for bathing cats (yes, that actually exists and yes, we brought up bathing cats again), you can expect to receive your logo in the following formats: AI (Adobe Illustrator), EPS (an infinitely scalable format), JPG, PNG, and PDF.
You can provide feedback and testimonials about designers and you can browse designer profiles to see all of their ratings, past work, the aforementioned testimonials, and a list of all the distinct design services they provide. There are also stats on how many contests they’ve won, how many they’ve almost won, how many one-to-one projects they’ve had, how many repeat clients they’ve had, and how often they respond within 24 hours.
All in all, 99designs has got all the features you need and they’re all well-built and easy to use. I can’t actually think of a feature that I personally missed.
You Can Get Just About Anything Designed
Speaking of distinct design services, it should be noted that 99designs offers a lot more than just logos. You can get websites and apps, all kinds of packaging, book and magazine covers, clothing, and pretty much anything else you can imagine. If it can be designed, someone here will design it for you.
99designs Has Decent Add-Ons
You have to pay a bit extra, of course, but you can pay to keep your contest private and away from the big search engines. So yeah, no one needs to know you hired 60 people to make you a logo with gloves holding a distressed and soaking-wet cat if you don’t want to. You can also pay for extras like a brand guide to go with your new logo, social media graphics, and so on.
An Active Community Forum
The big draw of crowd-sourced services is the community that makes it all possible. Part of keeping that community alive is the 99designs forum, where you can get community-powered support, check out the latest 99designs news, or just talk about design stuff.
Keep in mind that the forum does seem to be mostly aimed at designers, but clients are welcome too. If you use 99designs regularly, checking out the forum could be a valuable use of your time.
You Can Have Have 99designs Find a Designer for You
Now according to the marketing, this feature (which is called “Pro”) is for agencies that need to get a good designer, fast. Basically, 99designs will speak with you, find out exactly what you need, and find a designer to work with you as soon as possible. But as long as you have the budget, you don’t actually need to be an agency to buy this service.
Yes, I checked. 99designs could make this clearer on the page where it advertises this service, but oh well.
How Does 99designs Work? Here’s My Experience
Note: As I write these reviews, I have been tasked with getting a whole bunch of different logo options for Website Planet, one of which will probably become the new logo for the whole website.
So starting the contest was pretty easy, all things considered. First, all you’ve got to do is choose from several different logos to establish your preferred style.
The next step is to move some sliders around, to further specify what your tastes are. You also get to select which colors you want prospective designers to focus on.
And finally, before you pay anything, you have to actually write up a brief, upload any reference images, and so on.
After that, you simply choose which contest package you want and pay for it. Normally, when reviewing a service like 99designs, we pay extra for access to the top-rated designers. We decided to run a little experiment this time around, by, well… not doing that. We went with the “Silver” plan, which is quite a bit cheaper than the next plan up and does not guarantee access to the top designers.
Now, design quality will always vary when you’re running one of these contests. That’s how this kind of service works, and this contest was no exception. Some people submitted very similar designs, as in very slight variations of the exact same design. All in all, it was definitely a mixed bag.
Anyway, within five days, we had over 40 designs to work with, and I got to work narrowing them down. With the built-in rating system, it was easy enough to narrow our number of choices down from 41 to 18, to 11, to 6.
I do feel silly now, for two reasons: One, I forgot to screenshot the final round, where I chose our winning logo. Two, I went into this contest with the objective of giving less “planet-focused” logos more consideration, and ended up giving myself a bit of analysis paralysis, since the best logos were planet-focused.
In particular, I really liked this one:
But because of my previously-stated intentions, I didn’t just go for it. I gave up on making the decisions on my own and sent a poll around the office to ask for more opinions. Of course, the logo I should have picked all along got rated the highest.
So I chose that logo, and asked the designer (known on 99designs as Jatmiko. Nice work!) for a few simple revisions to the layout of the text. Then I picked the actual, final winner:
After choosing the final logo, 99designs gave me some unearned compliments (how does it even know I made a “nice choice?” Is it spying on me?) and tried to upsell me a few things, like a brand guide, business cards, and social media assets.
All in all, I’m pretty satisfied with the experience of using 99designs. I never got lost, and things went smoothly. If you don’t have the budget for the more expensive plans, I’d say don’t worry about it, because chances are you’ll get some pretty good logos in any case. Of course, the more specific you are with your brief, the more likely you are to get exactly what you want.
Ease of use
How Easy Is 99designs to Use? Well, You Almost Definitely Won’t Get Lost
99designs delivers a somewhat limited feature set (compared to other services), making the whole experience feel clear, simple, and focused. It wants you to get in, find a designer, get your thing designed, and get on with your life. It does, of course, have the add-ons I previously mentioned, but it doesn’t offer any big alternative services, like social media marketing or in-house printing services.
Look, having those extra services isn’t bad, but sometimes I just want to click on the give me my darned logo button without scrolling past a thousand offers that will “totally supercharge your business, dude!” (I may be paraphrasing.)
Anyway, this means that the user interface is clear and clean, and is generally intuitive.Setting up a contest is super easy thanks to 99designs’s UI, as the whole process is guided. It feels fast to use even on my paltry 5Mbs Internet connection, and I never got lost. Calls to action (ie., big buy now buttons) are kept to a convenient minimum and don’t constantly get in your way.
My only complaint is this: you can’t choose your language for your website. You are always redirected to a local version of the website (99designs.com.mx, in my case), and you are then given the option of using the website in English or the local language. If you happen to be, say, a German businessperson in Spain, you’ll be stuck with English and Spanish as your language choices.
This particular sort of localization, while useful to an extent, personally drives me nuts. It’s the only reason 99designs is losing any points in this section.
You Can Save Your Projects before You Buy
If you’ve read any of my other logo design service reviews, you know what I’m about to say. If not, here’s the gist: in every review, I talk about the ability to save a contest or design project before you go through with it. It’s that important a factor and it’s easy to do.
There Are Excellent Entry Processing Tools
If you’re running a contest and you get a lot of entries, 99designs makes it very easy to quickly rate, process, favorite or decline them, and optionally provide feedback. Other platforms have similar features, but there were times when they slowed me down. Not so with 99designs; the process was quick and even kind of pleasant.
You Can Easily Manage Existing Contacts
There’s a specific section of the website that allows you to stay in touch with designers you’ve hired in the past. It’s separate from the usual “message center,” and you can see the designers you’ve worked with, their overall rating, what projects you worked with them on, and what contests they won. You’ll never have to go hunting for a designer’s contact info or screen name – and let’s face it, screen names are hard to remember.
You also don’t even have to sign up or log in to start looking for a designer for your next project. There’s a handy designer search function that lets you sort by design category, industry, designer level, language, and designers who were recently active.
The contests themselves are easy to manage, with a simple step-by-step wizard to get your contest up and running. You only need to provide a general brief, some idea of the style of logo and colors you want, and any relevant reference images.
At the very least, you should have a very general idea of what you want before you start. The process of starting a contest might actually give you some ideas, but you should probably do your research first.
99designs’ Support Is Competent and Readily Available
If you do happen to get lost, you don’t have to struggle on your own for long. 99designs has a few support avenues you can go to for help.
There’s email support (which is a ticket system), and phone support for all of the following countries:
Note that while the email support runs more or less 24/7, phone support is confined to fairly standard business hours for the region you’re calling. There’s also a fairly extensive and helpful wiki/knowledge base. You can navigate straight to it, or it can be accessed by the little Help button in the lower left corner on just about any page. You can search all of their articles right there for in-context help. That’s actually where I got a fair bit of the information I needed for this review.
There’s a blog as well, but it mostly focuses on general design and marketing advice. It’s still useful stuff, but it won’t necessarily help you navigate the website or run a contest.
99designs Email / Ticket Support
Well, I actually had to contact support before I could even get started, as some years back, I signed up for 99designs as a designer. You can’t run contests with a “designer” account, so I asked support if they could change my account to a “client” account. They could, and they did.
Later on, I asked them if I could find my bill or invoice anywhere on the website, in case I lost the email. Turns out you can absolutely do that.
99designs Phone Support
I called 99designs’s U.S. line to ask, specifically, if the aforementioned “Pro” service could be used for non-agencies/anyone who had the money to spare. As I said above, yes you can.
Compared to hiring a big-name designer or agency, 99designs is fairly cheap. Compared to similar services on the internet, it’s… not. Their packages cost double or more than some of the competition depending on the services and add-ons. From the perspective of the designers, this is fantastic. From the perspective of clients, it’s something to think about carefully.
99designs’ cheapest logo contest plan offers (approximately) 30 designs. The more expensive plans can get very pricey, but they offer access to more highly rated designers, more designs to choose from, and more personal attention/priority support.
There are no free samples and no cheaper plan for non-commercial use. This is a premium service and that includes the prices that come with a word like “premium.”
Now, it’s an overall great service – easy to use, the quality of design ranges from decent to brilliant, and there are some great business-focused features. If you have the budget and plan to use a service like 99designs regularly, it’s probably worth the extra money to save the time and headaches other services might provoke.
On the other hand, if you’ve got a real low budget, and only need one or two logos, you can get a wider selection of comparable quality elsewhere (check our list of the best logo design services for 2022).
The choice comes down to this: Do you have more money than time (in which case go for 99designs), or more time than money (in which case you might be better off with a cheaper alternative like Fiverr)?
Assuming the prices haven’t already made you click on some other review, you can pay for 99designs with most major credit cards, PayPal, and SOFORT (region-specific).
As previously mentioned, you can get some small revisions after getting the final version of your logo, but it’s definitely up to the designer. However, if you don’t get that far, there is a money-back guarantee. Basically, if you haven’t signed up for a “Guaranteed Contest” (one where you’ve promised to pay out), and if you haven’t gone into the final round or selected a winner, you can get your money back.
That, of course forfeits all rights to use any of the logos from your contest. If you’re not happy with any of your options, but don’t want to shut the whole contest down, you can contact support to have your contest sort of… reset, and reopened. That way, you get another chance at the logo of your dreams.
As long as you’ve selected a winner, and signed the Copyright Transfer Agreement, you get full intellectual rights, distribution rights, and general “Don’t touch that, it’s mine.” rights. There’s really not much else to say on the subject. The design you get is completely yours, so go forth and make money with it!
99designs is one of the best logo design services in terms of the customer experience, but it’s also pricey.
Now, is 99desings worth the price? In my opinion, yes – so long as you have the budget for it. If you want an easy hiring process with lots of logo designs to choose from,I recommend 99designs, where you can crowdsource a custom design from a fairly big pool of talent.
How does 99designs work?99designs is a global community of professional designers who create everything from logos and apps to book covers and flyers. The process is pretty simple, too, which you can read about in the ease-of-use portion of my review. You can either start a contest for your design or hire an individual designer to do the job.
If you run a contest, it generally takes around a week for your logo to be finished. You can expect to receive it in various formats, including AI (Adobe Illustrator), EPS (an infinitely scalable format), JPG, PNG, and PDF.Is 99designs worth the cost?99designs is quite expensive compared to other similar logo design services. However, if you plan on using it long-term for various design needs, it may be worth the extra money, as it will save you a lot of time. Check out the features 99designs offers to decide if it’s worth it or not.
The cheapest logo contest plan offers around 30 designs, while the higher-tiered plans give you more designs to choose from, access to top-rated designers, and priority customer support.How do I start a contest on 99designs?To start a contest on 99designs, you first need to create a simple brief to help designers understand what you want. The brief should include some idea of the style of logo and colors you want, as well as any relevant reference images.
After you receive logo concepts from multiple designers, you can choose a winner and finalize your design. Bear in mind that there is a money-back guarantee, provided you haven’t chosen a winner yet or signed up for a “Guaranteed Contest”, where you promise to pay.How do I know if a logo is good?A good logo should reflect your style and values and it should be an original idea. It’s also important to keep your target audience in mind, and to create a design that will stand the test of time. If you’re looking for some ideas to help you get started, take a look at our list of the best logo makers for 2022.
Ezequiel Bruni is biologically Canadian, legally Mexican, and self identifies as a total nerd. He’s been a web and experience designer off and on since he was a teenager, and loves sharing the kind of beginner’s advice he really wishes he’d had when he first started. He also loves video games, tacos, open source software, video games, sci-fi and fantasy in all their forms, and video games. He does not love writing in the third person.
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I did a lot of research, including websiteplanet. I was really nervous because of the negative reviews on most of these crowdsourcing sites. I ended up choosing 99designs because I found out a colleague also used them for their logo. I chose the cheapest option $299. Within 10 minutes I began receiving designs. I ultimately received about 170 over the week. The designers were very responsive and modified the images at request. About 15% of the logos were SPECTACULAR and for $299 I would have been happy with any of them. In the end, I received exactly what I hoped for - files and all. I seriously couldn't be happier with the outcome.
Logos at 99 designs are not created with unique ideas. I have examples to show that copied and 20-30% modified logos are being submitted by the designers over there. They depict that they have higher standards for a designer to allow him/her to work on 99designs. While when you see the designs submitted in contests, the submissions are not of top-quality rather they are basic or medium level.
I participated in a website design contest long ago. Another designer 60% copied my design and made an entry into the same contest and won the prize.
A good site for finding a designer. My work colleague and I launched our project and urgently needed a designer with taste, we came across this service, the cost and terms were arranged, we agreed and got an excellent job on time. Thank you very much!
My new project required a logo. I have been familiar with this service for a long time, once they drew me a logo for one of the projects. For a new project, it was done on time, efficiently, let's look at the reaction of customers with this logo :)
I was shocked by the work of technical support. They responded to my request for about 3-4 days, which is a very long time by my standards. I hope the authors of the project read the reviews here, correct this point, otherwise it is just inconvenient to use this service.
They are a scam, they pay "designers" very little and they just copy logos from the internet. Logos are copyrighted, most of them from free logo generators or free templates. They have refused to refund. Do not buy you are better finding a local artist.
The service is quite convenient, I talked with the support guys and discussed every important moment for me. Then they named the terms and cost and started working. We managed to do it by the time, they asked if I was happy. I got what I wanted, thank you!
I have to do a job to leave a comment about that company. I have never done business. I'm wondering and doing research. When you read the other comments, the downsides come out. I read your writes. I got some information at the end of your detailed research. Thank you. I am a Carpet designer too.