Fiverr ทำให้การติดต่อพวกเขาเป็นเรื่องยาก ทำให้การหาการสนับสนุนใดๆนั้นเป็นเรื่องยากลำบาก การนำทางในหน้าหลักจะมีลิงค์ community ที่จะพาคุณไปยังบล็อกและคอลัมน์และที่นี่ที่เดียวที่คุณจะเจอลิงค์ “การสนับสนุนลูกค้า” ที่ด้านบน
อย่าปล่อยให้มันหลอกคุณเพราะมันไม่มีที่อยู่อีเมล แบบฟอร์มการติดต่อหรือหมายเลขโทรศัพท์ให้ อย่างไรก็ตามคุณมีฐานข้อมูลความรู้ของบทความ How To ที่จะช่วยคุณกับปัญหาทุกสิ่งตั้งแต่การสร้าง gigs จนไปถึงการแก้ปัญหา
It's hit or miss with Fiverr. It is simply a brokerage for people who may or may not be the experts they say. Great experience EXCEPT for web designers. HIred 2 designers both of whom had no idea what they were doing. Complete waste of time. After the last cancellation, I requested and received a refund and then found 2 deductions by Fiverr out of the account over the next 2 days. Requested billing invoice and nothing from Fiverr. NO notification that they were charging my account significant amounts of money that could hurt customers with smaller balances. Customer service is missing training of any kind. When I did receive an answer to my accounting question it was them asking me to find answers for them. REALLY? So, it is definitely a 50/50 chance of finding an honest job freelancer. I do suggest you be very careful with the web design choices. Mine was supposed to be from the USA...I don't think so given the communication and bad spelling!
This site changes their system often and offers no protection to even the hardworking sellers. I was a reputed level two seller and my gigs got thrown to the last page of rankings for no reason. It's been 2 months now with no orders. Many others are also facing it. You will end up with nothing if you just choose fiverr as your major income source. Huge warning!
I used the site for 2 years and it would never accept my profile picture, claiming that it wasn't my own. I made it myself on Photoshop, and they were saying that I took it from the internet, so they wouldn't allow me to use it. It was the last straw. I've had many minor problems with the support team over the years, but this one they did not help me with. Don't use this site.
I hired a book illustrator through Fiverr. She did not meet the deadline that was promised. When I contacted Fiverr about cancellation, I was told it was up to the illustrator. It was 3 days late and incomplete. A total waste of my money. The buyer has no recourse.
Worst Customer Service. Its good, until you need some customer support.
We had been using Fiverr for some time. You can find freelancer from all over the world ready to do gigs for you at low prices. Its all good, until some freelancer tries to rip you off or doesn't deliver the services as promised. Most of the freelancers are very well aware of how the Fiverr's technical system work, (like you cannot leave a review after certain days of completion of your gig), so the freelancer marks the gig complete within few days even if the gig is for a month or so and tell you that they will continue working for the month. By the time the gig is actually complete and if you had a bad experience with the gig, you can't leave a review or cancel the gig at that time, because now its too late. Freelancers also create fake analytic reports which can be used in case, there is a problem in the future. We have never seen such a bad customer support, we call the service "customer support" for a reason, it is there to support a customer who had a bad experience but they want more evidence from the customer, instead of investigating the seller. Our advice, you can use Fiverr for small gigs but if you are looking for reliable freelancers, do your homework thoroughly, before you place an order because later if anything goes wrong, you are on your own.
It's not the people selling services its the actual website. It does not allow people talking in different languages in different time zones to communicate properly - giving stupid short time limits to finalize issues. Needs a complete re-write by people that understand the buyer/seller relationship.
