Reviews and expert opinion Nexcess

Sandra Tanoto
Sandra Tanoto
Web Hosting Expert

Nexcess is an amazingly feature-rich web hosting provider especially optimized for a select few CMSes including Magento and WordPress. Their auto-scaling Nexcess Cloud platform is their best feature. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

Nexcess is an amazingly feature-rich web hosting provider specially optimized for a select few CMSes, including Magento and WordPress. In business since 2000, they operate five data centers across the United States, the United Kingdom, and Australia.

Features and Ease of Use

Nexcess promises superior loading speeds and server performance, particularly for Magento or WordPress websites. They boast that they’re up to 13x faster than standard web hosting services – which, according to my tests, is a fairly accurate claim. They accomplish this by utilizing SSDs and RAID for their cloud storage, along with Apache 2.4, MySQL 5.7, and PHP 7.0/7.1. This power-packed trio offers much lower memory consumption, better load balancing, improved security, and greater performance gains.

One unique feature Nexcess offers is their auto-scaling platform for Nexcess Cloud. This means that even if your website experiences a surge in traffic or e-commerce transactions, the server’s resources will be automatically scaled up to handle up to double the increased load – thereby ensuring optimal speeds for your visitors even during crunch times.

Nexcess

Given that Nexcess Cloud is their best feature, I’ll focus on this range of plans. The XS Shared Nexcess Cloud package affords users:

  • 25 concurrent users – and up to 50 with auto-scaling
  • 50GB disk space
  • 1TB bandwidth

Upgrading to the M Shared Nexcess Cloud plan bumps this number up to 75 concurrent users (100 with auto-scaling), 125GB disk space, and 3TB bandwidth.

If your website demands the highest levels of performance, you can also opt for their Dedicated Nexcess Cloud packages. These start from the L plan, which provides:

  • 100 concurrent users (125 with auto-scaling)
  • 400GB disk space
  • 5TB bandwidth
  • 20 vCPU
  • 20GB RAM

The highest level provides for 150 concurrent users (175 with auto-scaling), has 800GB disk space, a whopping 10TB bandwidth, 32 vCPU, and 32GB RAM.

Of course, you receive free SSL certification with all of these plans, and you always have the option of upgrading to an Extended Validation (EV) SSL Certificate for the highest level of encryption.

When you’re setting up your account, you can select from a few available CMSes, which will be installed for you automatically. These include Magento, WordPress, WooCommerce, ExpressionEngine, CraftCMS, and OroCRM.

All Nexcess users have access to the Nexcess Client Portal, which allows you to control everything about your hosting account via a single login. You can change your resource allocations, pay your bills, track your visitor analytics, and much more with this rich user interface.

Nexcess also provides free website migrations, and you can be assured that your website will experience little to no downtime during the transition. They even take care of backups automatically, creating them off-site every day and storing them for up to 30 days.

Pricing and Support

If you’re comparing Nexcess to other cloud hosting services, Nexcess definitely isn’t the most affordable. The trade-off is that many other cheaper cloud hosting services don’t include the 24/7 tech support, auto-scaling, daily backups, website acceleration, and caching that Nexcess features.

Their auto-scaling feature allows you to have double the number of visitors on your website for up to 12 hours without any additional charges. After that, you can either pay by the hour or upgrade your service to the next tier up. This is a huge advantage compared to the pay-as-you-go model that many other cloud hosting providers adopt: you won’t be punished if your website does well. In fact, you won’t even have to pay, if that spike in performance is temporary.

Upgrades and downgrades are a breeze with the Nexcess Client Portal: you can even jump from shared to dedicated hosting platforms instantly. There’s no free trial or free plan available, but that’s understandable considering the level of service they offer.

Nexcess takes a proactive approach to customer support. Rather than leaving you to contact them when issues occur, they believe in constantly monitoring your websites and servers and eliminating problems before they occur.

However, in the rare event that issues do come up, their support representatives are available 24/7/365 via phone, email, support tickets, and live chat. Do note that you’ll only be able to reach tech support after logging into your client portal – the live chat on their main website is primarily for pre-sales questions.

How much does Nexcess cost?
Nexcess offers plans from $7 to $22. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Nexcess plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Nexcess can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Nexcess here.
How good is Nexcess’s customer support?
Nexcess is not ranked as one of our top web hosts. But that can also be a result of Nexcess being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Comparison

How does Nexcess match up to the competition?

HostingerCompare 4.9 Compare
InterServerCompare 4.8 Compare
NexcessCompare 4.5 Compare
BluehostCompare 2.5 Compare

Pricing

4.4

User reviews

Based on 8 reviews in 1 languages
3.1
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4.0
Jacob S
USA
August 21, 2020
Always Improving

I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the couple dozen times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, the support team is helpful and friendly.

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5.0
K Song
USA
August 20, 2020
Exceptional Partner for our ecommerce business

Nothing but the highest praise for the entire Nexcess platform + support personnel. We've been with them for 8+ years. Every hosting provider will have hiccups. Where Nexcess excels is in helping resolve issues with us when we need them most.

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5.0
Tyler Jensen
USA
wolfautomation.com/
August 20, 2020
Best Magento host out there

I have been with Nexcess for several years and they have been fantastic to work with. Magento really requires specialized knowledge and they have it. Their support understands Magento and has bailed me out of quite a few situations. I would highly recommend.

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1.0
anonymus
USA
June 30, 2020
Horrible Company Now!!!

We started with Nexcess and they were great!!! when we started but now. Horrible stay far away it has been a nightmare the last few months can't even put in a support ticket and (NO ONE WILL ANSWER A PHONE NOW!) Very upset that this company has failed big time! I would give a ZERO STAR BUT IT WILL NOT LET ME.

5.0
Cléo Poulin
Canada
April 08, 2020
Amazing support

This host may not be the least expensive but the quality of the support has been far and above anything I've seen elsewhere and has more than paid for itself over time. The techs here go above and have even helped me troubleshoot issues caused by my own code. If you are tech-savvy without being an expert these guys are perfect for you.

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1.0
Eran
France
October 10, 2019
Bad support nexcess

I requested a cancellation of my hosting and they charged me twice. When I asked why they charged me they said they will send instructions on how to cancel and never did. Then they charged me again. I don't recommend anyone to work with Nexcess. Very bad support.

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Bottom line on Nexcess

If you’re looking for a specialized Magento or WordPress host, you won’t go wrong with Nexcess. However, they’re best for mid-range websites or projects. Those looking for enterprise-scale solutions or a simple hosting solution for a single, basic website would be better off elsewhere.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • Up to 13x faster performance for select CMSes
  • Expert Magento and WordPress support
  • Auto-scaling Nexcess Cloud platform
  • Fast, easy e-commerce package out of the box

Cons

  • Pricier than your average host
  • Not as suitable for small-scale websites
Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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