Features and Ease of Use
VALUESERVER sells three shared hosting plans (or does it?) that come with the following core features:
- 99% or 100% uptime guarantee (depending on which web page you read)
- Automatic daily backups
- Up to 200 GB web space
- Up to 1000 GB bandwidth per month
- Up to 30 email accounts
These shared hosting plans also include the other things you’d expect such as MySQL databases, phpMyAdmin, and FTP accounts, but apparently no beginner-friendly features such as a website builder or one-click installer.
Depending which web page you look at on VALUESERVER’s website, it either offers a 99% uptime guarantee (which is low by industry standards) or a 100% uptime guarantee (which can’t be beaten). Either way, the vendor-owned German data center houses servers that are IPv6-ready.
Here’s where it gets really confusing. When you click one of the shared hosting packages, you’re taken to the checkout page for a dedicated server, and the price doesn’t correspond with the price of the shared hosting package you wanted to buy. If this is a bug, it’s a pretty bad one, but if you are looking for dedicated servers, I can tell you that they come with full root access, Intel Atom Dual Core processors and SATA HDD.
Pricing and Support
VALUESERVER’s shared hosting plans are priced higher than I would expect, but it doesn’t really matter because it appears that you can’t purchase them at all. The dedicated servers seem to be better value for money, and it looks like you can actually sign up for them, but I would do so with some trepidation.
The checkout process is so buggy that you’ll have to contact the company for assistance if you want one of the advertised shared hosting plans. And here’s where it gets even more worrying because my submitted support ticket received no reply. It’s a shame because this provider does advertise 24/7 support.
There is no knowledge base for self-support purposes, but there is an announcements page on which they last had something to say as long ago as in January 2015:
None of this inspires much confidence, does it?