Reviews and expert opinion ValueServer

Ranked 3251st from 3382 Web Hosting
4.0
Features
4.0
Ease of Use
4.0
Support
4.0
Pricing
4.1
Server locations
Frankfurt am Main
Mark Holden
Mark Holden
Web Hosting Expert
VALUESERVER is a German company with a confusing website that advertises shared hosting plans that you can’t easily purchase, and good-value dedicated servers that you can. I have some serious concerns about this company.

Overview

valueserver-mine

VALUESERVER is a hosting brand of Inline Internet Online Dienste GmbH. This German company has its own data center in Germany, but its website is in English.

Features and Ease of Use

VALUESERVER sells three shared hosting plans (or does it?) that come with the following core features:

  • 99% or 100% uptime guarantee (depending on which web page you read)
  • Automatic daily backups
  • Up to 200 GB web space
  • Up to 1000 GB bandwidth per month
  • Up to 30 email accounts

These shared hosting plans also include the other things you’d expect such as MySQL databases, phpMyAdmin, and FTP accounts, but apparently no beginner-friendly features such as a website builder or one-click installer.

Depending which web page you look at on VALUESERVER’s website, it either offers a 99% uptime guarantee (which is low by industry standards) or a 100% uptime guarantee (which can’t be beaten). Either way, the vendor-owned German data center houses servers that are IPv6-ready.

Here’s where it gets really confusing. When you click one of the shared hosting packages, you’re taken to the checkout page for a dedicated server, and the price doesn’t correspond with the price of the shared hosting package you wanted to buy. If this is a bug, it’s a pretty bad one, but if you are looking for dedicated servers, I can tell you that they come with full root access, Intel Atom Dual Core processors and SATA HDD.

Pricing and Support

VALUESERVER’s shared hosting plans are priced higher than I would expect, but it doesn’t really matter because it appears that you can’t purchase them at all. The dedicated servers seem to be better value for money, and it looks like you can actually sign up for them, but I would do so with some trepidation.

The checkout process is so buggy that you’ll have to contact the company for assistance if you want one of the advertised shared hosting plans. And here’s where it gets even more worrying because my submitted support ticket received no reply. It’s a shame because this provider does advertise 24/7 support.

There is no knowledge base for self-support purposes, but there is an announcements page on which they last had something to say as long ago as in January 2015:

valueserver-support

None of this inspires much confidence, does it?

Bottom line on ValueServer

According to its website, VALUESERVER has many satisfied customers around the world for its good-value dedicated servers (if not its elusive shared hosting). I’m not likely to become one of those customers any time soon unless I can gain confidence by being able to contact the company. I suggest you proceed with equal caution.

Pros

  • The dedicated server plan is affordable
  • Customer service is supposedly 24/7
  • Vendor owns its own data center
  • The network is IPv6 ready

Cons

  • Advertised shared hosting plans can’t be bought online
  • Couldn’t establish contact with the company

Get a good value dedicated server from ValueServer! (if you can contact the company).

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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