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Reviews and expert opinion InMotion Hosting

Brent Emmerson Brent Emmerson Web Hosting Expert

InMotion Hosting is a weird one. A few years ago, I would’ve said, “Definitely try it out.” With excellent features backed by a 90-day money-back guarantee, you couldn’t have gone wrong.

Nowadays, InMotion Hosting is not a terrible host, but there are much better options out there. 

Overview

🏆Global Performance GradeA
⏱️Uptime GuaranteeNo
🔒Free SSLYes
🔧Hosting TypesShared, VPS, Dedicated Server, WordPress, Reseller Hosting
💡Basic Plan Features
  • Storage: 100 GB
  • Bandwidth: Unlimited
  • Websites: 2
💲Starting Price$3.29
Shared Reseller Dedicated Cloud WordPress

General Web Hosting with Some Focus on WordPress

InMotion Hosting has been alive for a couple of decades. It has a fairly wide, if somewhat generic, array of services – including shared hosting, WordPress hosting, VPS hosting, dedicated servers, and even private cloud hosting.

With that range of products, plus the fairly affordable pricing, InMotion Hosting is targeting everyone from the hobbyist web designer to the medium-sized business. In theory, as long as you don’t actually need your own data center, the plans here should be enough for you.

Well, that’s the promise, anyway. The question, as always, is whether or not InMotion Hosting can match the expectations set on its homepage.

I ran a WordPress-based test website over the course of a few months to answer just that question. In the end, I can certainly say that InMotion Hosting is… a company. That does web hosting. It’s alright.

But is it alright for you, specifically? Let’s find out.

4.5

Features

InMotion Hosting's WordPress-specific features

InMotion Hosting Looks Great on Paper (So to Speak)

InMotion Hosting’s features are (mostly) pretty standard, but I can say that the hosting plans are pretty solid. Where many hosts will lock all of the best features behind more expensive plans, InMotion Hosting maintains a pretty decent balance of features across the board.

All InMotion Hosting’s plans come with cPanel, unlimited bandwidth, 24/7 support, and free advertising credits. You can choose to have WordPress, PrestaShop, or Joomla preinstalled. Every plan also comes with free website transfers and a free domain name for the first year.

Also, and rather importantly, every plan gets free SSL certificates via LetsEncrypt. For the non-nerds, that means your website’s back-and-forth traffic is all encrypted, providing an extra layer of security against hacking and data leaks. Search engines can give your site a small boost for having SSL enabled, too.

The main differences in the plans come in the form of resource allocation: if you pay more money, you get more storage space, more databases, more addon domains, email accounts, and so on. (Yeah, email accounts are limited for some reason. The Lite plan gets one, the Launch plan gets 10, the Power plan gets 50, and the pro plan gets an unlimited amount.

Also, both WordPress and regular shared hosting plans are available, and unlike with some hosts, they’re actually a bit different. The WordPress plans seem to be a better fit for WordPress websites (as they darned well should be), as they supposedly include some special server configurations. Unfortunately, I can’t back that up with facts, because no specifics are given by InMotion Hosting.

What I can attest to is that I went with the Launch Shared hosting plan, and that it runs on Apache, the old web server technology that just can’t keep up with the speed of the newer players in town.

The Launch plan comes with 50GB of SSD storage and the aforementioned unlimited bandwidth, and it can support 2 websites. The two more expensive plans each double the allocated storage, and can support 50 and 100 websites, respectively.

The weird thing is that InMotion Hosting brags that the basic plan has “2x performance and speed,” the second one has 3x, and the third one 4x and the biggest package has 6x performance. 3x of what, exactly? We may never know. It’s a mystery, like “What happened to my other sock?” or “Why doesn’t Brandon Fraser return my calls?”

My point is, there seems to be no real metric used here, and I would take all these promises with a grain of salt. Is more RAM and CPU available with the advanced plans? Maybe. Maybe not.

The BoldGrid Builder

A while back, InMotion Hosting developed a revolutionary WordPress drag-and-drop builder that was all the rage back when it first came out. It was an easy-to-use but super powerful way to get a professional-looking website in no time, and with no coding knowledge.

It’s still available today, and isn’t a bad feature by any means, but there are better alternatives now. Elementor, for example, is a plugin that offers more even in its free version, and it’s easier to customize. Its premium (and not very expensive) version is just worlds apart in terms of options and features.

the BoldGrid site builder
In the BoldGrid site editor, you choose pre-made content blocks from the right, and drag them to the left.

There’s a Daily Backups Addon

This is offered at an extra cost, but you can purchase automatic daily full website backups. This is the kind of premium feature that hosts like Kinsta, Liquid Web, and SiteGround offer (sometimes by default), but many basic shared hosts don’t have it.

It’s good to see that InMotion Hosting has it, even if it’s a paid add-on.

InMotion Hosting Can Build Your Site for You

InMotion Hosting is one of the few hosts that actually provide a website building service. That is, you can specify what you want your website to be, and they will go ahead and build it for you in just two days.

If you’re really looking to offload your whole website to someone else, this isn’t a bad choice at all. It’s offered at an extra cost, for sure, but it’s much cheaper than hiring a web developer or agency separately.

It’s also probably not on the same level, so there’s that to keep in mind. In web design, you really do get what you pay for.

4.0

Ease of use

InMotion Hosting's AMP control panel
Looks simple enough, right?

There’s Good and There’s Bad, of Course

Overall, InMotion Hosting isn’t going to make you jump through too many hoops just to get your site up and running. The signup process itself was simple and only took a few minutes.

The overall interface is mostly well-organized, but there are a couple of potential hiccups along the way. Let’s get into specifics:

Kind of Bad: Choosing Your Plan Can Be Difficult

When I was ready to choose an InMotion Hosting plan, I couldn’t really understand if I needed a Web Hosting plan or a WordPress Hosting plan. When I tried to consult with support, the agent said it didn’t really matter. I thought that was very weird, as these are different plans, or at least the marketing says they are.

Looks like it’s just another one of those mysteries, like “What exactly is Christopher Nolan taking, and do I need it to understand his movies?”

Also Kind of Bad: The Admin Interface Can Be Confusing

InMotion Hosting also made the choice – a foolish one, in my opinion – to design its account area (“AMP,” as they call it) to look fairly similar to cPanel. I sometimes had trouble figuring out which one was which.

The uses for these two control panels are very different: one is for managing your account – billing, support, and the like – and the other for managing your actual hosting. As a result, I wasted lots of time scrolling up and down just to realize that again, I was on the wrong page.

InMotion's custom control panel
Is it cPanel? Is it InMotion’s Hosting account area? It’s hard to tell.

Good: At Least Getting Started Was Easy

Upon signing up for InMotion Hosting, I got plenty of emails and instructions as to exactly what to do next. I also had WordPress automatically installed. Connecting my domain was easy peasy, as nameserver addresses were included with the information I was sent.

Every host should do that. Sometimes they don’t, but they should.

4.3

Performance

InMotion’s Hosting Inconsistent Performance Could Hurt Your Site

Did you ever take a car for a test drive, and hear the salesman say, “Oh, that noise is totally normal”? Well, that’s why I run rather extensive tests when I’m reviewing web hosts. Specifically, I set up a test site with all the usual WordPress bells and whistles, as well as animation, big image files, and more.

I also usually ask the support team if they can recommend any optimizations for my test site, to allow the host to make a good first impression. This time, I didn’t even make it as far as asking the question, because the wait times for support were too long.

The end result of all my testing came down to this: The average complete page loading time was 1.97 seconds, global loading tests couldn’t actually be completed, but at least the server uptime was 99.964%. These results would be more encouraging if the loading times were consistent, but they weren’t.

If you want to know just how inconsistent my test results were, you’re in luck. I’ll be discussing that in detail below. If you’d rather just jump ahead to the Support section and see if InMotion’s Hosting support was worth waiting for, that’s okay, too.

I typically use GTmetrix to test average complete page load time, Sucuri to test international load times, and UptimeRobot to make sure the site actually stays up. Here are the details:

GTmetrix

The fastest complete loading time was a fantastic 0.8 seconds, with the slowest being 5s. Again, that’s an average of 1.97 seconds of load time.

You generally want to keep load times under 2 seconds, to keep people from running off and doing other things because your page is taking too long to load. If your load times are regularly going up to 5 seconds, you’re going to lose potential customers as they stare at the blank screen and wonder what they’re doing with their lives.

Sucuri

Sucuri could not, for the love of God, test InMotion Hosting. There seems to be a firewall issue, which is alright, because that means InMotion Hosting runs some kind of traffic filtering or server security. The agents seemed not to know the exact reason, or the way to solve the problem.

Attempts to whitelist the Sucuri IP addresses were not successful, so no data has been gathered.

UptimeRobot

In better news, my test site managed 99.964% uptime over three and a half months. That’s not the best, but it’s not bad.

There’s no uptime guarantee of any kind with InMotion Hosting, which is a bit worrying in itself. If the server’s performance was only a bit worse than this, you’d be dealing with site unavailability for your visitors and no accountability from InMotion Hosting.

InMotion Hosting's UptimeRobot test results
The uptime results are just satisfactory enough.
4.5

Support

Support Is Just Fine… When You Can Reach It

My support experience started out well, with the service looking like true 24/7/365 U.S.-based support available through live chat, phone, and tickets.

The pre-sales chat was great, with the agent answering every little question in detail and being very honest. He also gave me a special discount and immediately activated my account, making my life a whole lot easier. (Compare that to a host like A2 Hosting, which had me sending identification for two whole days, waiting and begging to be activated because I was suspected of web hosting fraud… whatever that is.)

InMotion Hosting pre-sales chat
Misspelling “CDN” aside, InMotion Hosting’s pre-sales support was fast and helpful.

After signing up, the situation got worse. Waiting times for support were no longer immediate. 30-40 minutes waiting was the average, making it so that I usually just skipped support altogether.

In the few times where I did wait and get connected to an agent, they were good. The agent knew how to check my domain propagation situation when I wanted to connect my domain registered with a third party, and could definitely aid you in doing the same.

An agent also reset my WordPress password when I couldn’t log in (guess I forgot it), solving that issue on the spot.

When I wanted some help with enforcing HTTPS traffic, I was feeling that the agent took way too long to answer. Like long, long minutes, after I already waited an hour to start the chat. I complained, and was amazed that the agent not only agreed with me – but asked me to tell InMotion Hosting to hire more people. Well, InMotion Hosting – please hire more people.

InMotion Hosting support chat
I could only agree with InMotion Hosting’s support agent.

What InMotion Hosting does have is an excellent knowledge base, complete with detailed step-by-step tutorials on every aspect of the hosting experience. You can use it to do everything yourself and really become a hosting pro, but I would have preferred the live chat to be more available.

4.8

Pricing

InMotion Hosting isn’t expensive. It’s not as cheap as Hostinger, but it’s definitely cheaper than other hosts I’ve tested.

They offer payment periods of 1 month, 1 year, 2 year and 3 year, and the money-back guarantee is for a whole 90 days, which is 3 times the industry average. You’ll really have a ton of time to decide if you like the service.

You can pay through major credit cards, PayPal, or money transfers, and there are no hidden setup fees. There were some pre-checked items on my cart that I never asked for, so be careful and choose exactly what you need. Those automatic upsells can cost a lot.

A free domain is available with all plans, as is customary with one-year plans and longer (with every host almost), but the renewal price is steep: double what a domain costs with Namecheap, and without the WHOIS protection.

Comparison

How does InMotion Hosting match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
InMotion HostingCompare4.7Compare
BluehostCompare2.5Compare

InMotion Hosting REVIEW: BOTTOM LINE

If you had asked me a few years ago, I definitely would have recommended InMotion Hosting.

Nowadays, I’d say you can still try out an InMotion Hosting plan without worry – the company still has the same 90-day money-back guarantee – but I’m not sure there is much reason to do so. Maybe, just maybe, if your main audience is on the US West Coast, where not many hosts have data centers, it could be a good choice.

But InterServer has a data center on the West Coast as well, and is also more powerful. The same goes for Kinsta. InMotion Hosting is not a bad host, but there are far better ones. 

You can see some other options on our list of the best web hosting services in September 2022.

FAQ

Is shared hosting from InMotion Hosting good for e-commerce?InMotion Hosting isn’t a bad choice for a new or growing store. Every plan includes $150 in free advertising credits and access to customer analytics. However, you’ll find more powerful options for e-commerce on our list of the best web hosting for 2022.Does InMotion Hosting cost more when you renew?Upon renewal, you will no longer be eligible for the new customer discount, and the price of your plan will rise significantly. Be sure to consider this before making your final decision.What is the cheapest way to host a website?InMotion Hosting is an affordable option, but there are cheaper hosts. For example, Hostinger costs considerably less than InMotion Hosting but still provides excellent performance and reliability. For the best deals in hosting, check out our coupon page.Does InMotion Hosting offer free trials?InMotion Hosting does not offer a free trial with any plan. Instead, it offers a 90-day money-back guarantee. If you cancel within this 90-day period, you will receive a full refund.

Brent Emmerson Brent Emmerson
Brent is a freelance web developer who loves experimenting with new technology and sharing his experiences with others. While his career life can get hectic sometimes, he always makes time for the important things in life: good coffee, good wine, and quality time with his twin boys, Aiden and Sean.
3.6

User reviews

Based on 18 reviews in 3 languages
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Brilliant Uptime!

Inmotion is brilliant for my needs. Uptime is almost always guaranteed. Each time I visit my websites, I am assured that they will be online almost all of the time.Furthermore, my websites load appreciably fast. I have never really had an issues with Inmotion and I would recommend then any time.

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Michael Sinkolongo, Zambia
July 28, 2022
5

Hi Michael. It's always a pleasure assisting our customers. Thanks so much for your positive feedback and good vibes. We look forward to working with you for years to come!

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JP Brand Ambassador , USA
August 08, 2022
InMotionHosting has best support team I’ve encountered since 1999

They are friendly, helpful and go the extra mile to explain things and help me learn something. They are patient with me and I always learn something with their useful explanations. They couldn't be more helpful. I really like them and appreciate them. Thanks!

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Richard Del Connor, USA
July 15, 2022
5

Hi Richard. Thank you for the stellar feedback! We really appreciate you taking the time out of your day to share your experience with us and look forward to assisting you in the future.

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JP Brand Ambassador , USA
August 08, 2022
InMotion Is Great

I’ve had InMotion for years now (VPS 4GB Plan). Back when I did my best of breed review on hosting sites InMotion came up tops. They have not let me down. Support has been excellent. They have run every problem (and there was not many) to the ground finding a solution quickly. You cannot go wrong with InMotion.

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Paul Nema, USA
July 11, 2022
5

Hi Paul, Thank you for the stellar feedback! We really appreciate you taking the time out of your day to share your experience with us and look forward to assisting you in the future. JP - Brand Ambassador

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JP Royal , USA
July 13, 2022
Great Support and 99+% up-time

I have trusted Inmotion Hosting for more than six years to help us provide our clients reliable hosting. I have more than 20 years experience providing proprietary coding services and long-term support to our valued clients and I am well satisfied with Inmotion Hosting as a partner I can rely on.

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Phillip Scott, USA
June 17, 2022
5

Hi Phillip, It's always a pleasure assisting our customers. Thanks so much for your positive feedback and good vibes. We look forward to working with you for years to come! JP - Brand Ambassador

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JP Real , USA
June 20, 2022
Horrible inmotion experience

The worst hosting company ever. My website was down. I contacted their technical support by chat. I waited 2 hours in queue until finally, I started the chat. They troubleshot for another 2 hours while I sat waiting then told me that they will escalate the issue to an advanced team then converted the chat to an email ticket. The next day when I did not hear back from them I sent 3 follow-up emails also without any reply. I again went on chat and the agent who responded told me the advanced team may take up to 48 hours to resolve my issue. I told the agent that I keep a full backup daily and suggested that they restore it to a different server as a workaround solution. The agent asked me to wait then came back 15 minutes later to say that they ran innodb and my site is up now. I was so frustrated with the lack of attention, patience, and empathy that they all exhibited. If innodb can solve my problem within 15 minutes, why not do that from the beginning. This is probably the 5th time I have had issues with my website in the last 12 months. I rarely post negative reviews because I understand that mistakes can happen and people deserve a second chance but I am convinced that the culture at inmotion is rotten, they do not care about their customers, they are in a hurry to close chats and tickets without taking time to understand the problem and to resolve it. I am going to take my business away from them and I do not recommend inmotion to anyone

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Gregory Eid, Ghana
April 28, 2022
1
They moved my site to new Server, now my site is down over 3 days!

I was told that my site was being moved to a new server. When the move was completed my web site is now as it was 5 years ago!!!! How does that happen? I have a business to run and my customers need to access current content from our web site. It has been 3 days and they only say they are aware of the issue and are working on it, no ETA when it will be fixed. How about revert me back to the old server. I am dead in the water and have no idea how many more days it will be before it is fixed. Someone should be fired, this in unacceptable. I will be moving to a new Hosting company.

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Richard Voss, USA
April 13, 2022
1
Reseller R-2000 SUPER SLOW

I bought the R-2000 Reseller for 2 year contract, first they limit unlimit cpanel to just 50 cpanel and turn SUPER SLOW HOSTING. Always getting the same answer from support, that my wordpress should be optimize, but my sites already optimize.

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Diego Nuñez-Necochea, Peru
September 18, 2020
1
Support Is AMAZING – They earned a permanent customer.

OVERALL - 5 ( well 4.7 ) The tale below explains why InMotion is my choice for businesses. I'm going to start with the end result. I tried to leave and go cheaper and wound up with domain's stolen by a "cheap" web host. InMotion worked overtime and saved me. Seriously, they had to have spent more money on tech's helping me than I paid for space and service. They saved 8 out of 11 domain's from being transferred out, they recovered ALL of my data over a week time frame. ( some they thought they couldn't get but then did ). They are fantastic. I do most of my support via chat if anyone cares.. I will NEVER leave them unless they completely crater. They earned my loyalty. I am aware of when my new "introductory price" will go up and I do not care. I put the entire story at the end of this as a cautionary tale. Performance: Some of the issues I've experienced come down to ISP routing. I know because once I've connected, things get faster. You know that thing the govt. passed the first year of the Trump regime which allows ISP's to adjust bandwidth or tweak their dns to better serve the rich guys? ( I'm stuck with my ISP but when I can go to Netflix, Facebook etc but can't get to some of the little guys including Inmotion for like 20 seconds sometimes ) . This was tested by me going to a coffee shop where they were serviced by a company not available in my area. No issues what so ever, so I've concluded it's a where I'm at situation. My clients are happy so I'm happy. Quality - I'm a beginner reseller as I primarily do "reselling" so that my clients have better options than just being on my personal account. I've had no real issues at all. Security - Security is all in how you set things up. It's not InMotion's fault if accounts are not secured correctly. I'm NOW setup with extra codes, passphrases, SSH and a few other things to help reduce vulnerability. Their security team has worked with me in the past and I was totally satisfied with the results and have seen the improvements they've made over several years. Support: OMG Tech Support 97% of the time the support team is staffed by rock stars, the other 3 percent are newbies or folks who just don't understand anything not the "typical" question. I used to run my webservers from my house, I tend to ask some different questions. The Billing and Account folks are fantastic and really helpful. I've not had any uninformed folks there. Price - I learned the hard way that you get what you pay for. Thus - They are actually reasonable once you understand Introductory Pricing vs Regular Pricing. Considering that I've now met so many tech support folks ( see below ) They are very very reasonable. I will not be leaving InMotion. That's it period. For those who are curious - here is the gruesome story about CIS.NET I've been with InMotion for 8 years. In May I decided to get out of my reseller account ( I really just used it as a better way to organize existing clients and had no way for anyone else to sign on ) and transfer to a cheaper host who offered free migration. I made the grievous error of believing a CNET Review calling another company CIS.NET one of the top 5 out there and the least expensive. I was pushing a deadline and couldn't afford ( I THOUGHT ) to wait and search other places so I checked their domain name ( active since 98 ) and jumped there. BIG BIG Mistake. What followed was possibly the biggest nightmare of my life. Turns out CIS.NET was a front, I was a idiot, and after a late night call from someone else who'd been scammed warning me about them, I pulled out and ran screaming what follows is how I know it was a front. I paid up for a extra month at InMotion, made sure that everything was still intact (which it was ) but The minute I Canceled the account ( hoping that it was not a scam ) I CIS deleted my InMotion Account (Migration access... very very bad ) which was still active, and deleted all the data, reduced the account to a domain name only and started transferring my Domains away with PRIVACY LOCKS. How do I know they were illegally stealing my account? Well.. they changed the owner name to Jane Thompson, added a fake credit card number ( normally used for testing ) and changed the account email. It took longer than I would have liked for me to prove myself but at this point I couldn't receive new email because they had moved the nameserver. ( Fortunately my email is gsuite so nothing was lost other than the email that was sent/received during all this drama ) The overnight squad and supervisors, managed to rescue 8 of 11 domains, and helped me get back in control. The data team and the accounts team went above and way beyond and I will be forever grateful. One of my domains dates back to 2000 according to the Whois but I'm pretty sure I bought it in 1998. I've established it and it would have destroyed my business had we not gotten it back.

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Sandra K Steele, USA
June 23, 2020
5
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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