Reviews and expert opinion ServerHeap

Ranked 2617th from 3425 Web Hosting
4.1
Features
4.0
Ease of Use
4.1
Support
4.1
Pricing
4.2
Mark Holden
Mark Holden
Web Hosting Expert
ServerHeap doesn't do shared web hosting, but it does supply servers of four different kinds: smart, dedicated, storage, and cloud.

Overview

ServerHeap

Delaware-based ServerHeap was founded to provide dedicated servers, storage servers, smart servers, and cloud servers to clients in all countries. It guarantees to deliver good quality servers (which use the latest Intel Xeon processors and SSD/SAS/SATA disks) within two hours, or within 15 seconds for a cloud server.

Features and Ease of Use

ServerHeap

As a rental server company, ServerHeap doesn’t provide customers with all the features you typically get with shared hosting. However, you do get:

  • Multiple domains
  • Multiple OS distributions
  • Two server locations
  • RAID storage
  • 24/7/365 support

For your control panel, you have the option of acquiring cPanel/WHM (with unlimited domains) or Plesk (with or without 100 domains).

When ordering a Cloud VPS or dedicated server, you can specify the amount of RAM, the number of usable IP addresses, storage capacity, and your preferred operating system from a selection of CentOS, Fedora, FreeBSD, and Ubuntu. Bandwidth starts at a standard 1 TB per month, but you can acquire additional transfer bandwidth at a fair price.

Pricing and Support

ServerHeap’s servers are slightly cheaper than what you would expect to pay with (for example) BlueHost or HostGator, albeit with fewer features. Some servers also incur a setup cost.

Some servers can only be purchased on a monthly basis, but some also allow you to sign up on an annual plan. It’s super-easy to specify your server, and you can pay via PayPal, credit card, or bank transfer. Remember that all servers are nonrefundable, but this isn’t unusual for providers of servers rather than shared hosting.

ServerHeap’s live chat isn’t as responsive as I would like, so if you’re in no particular rush, you might be better off submitting a support ticket via the client area (or filling out the contact form for pre-sales queries):

ServerHeap

There is no knowledge base for self-support, but — once again — this is not unusual for providers of servers rather than shared hosting services.

Bottom line on ServerHeap

Sometimes shared hosting doesn’t meet the needs of customers who want to host websites with high capacity demands. That’s where ServerHeap comes in with its smart, cloud, and dedicated servers. Just don’t expect much in terms of support resources.

Pros

  • Affordable rental servers
  • Several operating systems supported
  • No hidden fees
  • 24/7 technical support

Cons

  • Some broken links
  • Knowledgebase is blank

For dedicated, cloud, and smart servers, see ServerHeap.

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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