Features and Ease of Use
As a rental server company, ServerHeap doesn’t provide customers with all the features you typically get with shared hosting. However, you do get:
- Multiple domains
- Multiple OS distributions
- Two server locations
- RAID storage
- 24/7/365 support
For your control panel, you have the option of acquiring cPanel/WHM (with unlimited domains) or Plesk (with or without 100 domains).
When ordering a Cloud VPS or dedicated server, you can specify the amount of RAM, the number of usable IP addresses, storage capacity, and your preferred operating system from a selection of CentOS, Fedora, FreeBSD, and Ubuntu. Bandwidth starts at a standard 1 TB per month, but you can acquire additional transfer bandwidth at a fair price.
Pricing and Support
ServerHeap’s servers are slightly cheaper than what you would expect to pay with (for example) BlueHost or HostGator, albeit with fewer features. Some servers also incur a setup cost.
Some servers can only be purchased on a monthly basis, but some also allow you to sign up on an annual plan. It’s super-easy to specify your server, and you can pay via PayPal, credit card, or bank transfer. Remember that all servers are nonrefundable, but this isn’t unusual for providers of servers rather than shared hosting.
ServerHeap’s live chat isn’t as responsive as I would like, so if you’re in no particular rush, you might be better off submitting a support ticket via the client area (or filling out the contact form for pre-sales queries):
There is no knowledge base for self-support, but — once again — this is not unusual for providers of servers rather than shared hosting services.