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Hootsuite Review 2023 – Is It Past Its Prime?

Sharon Hurley Hall Sharon Hurley Hall Social Media Expert

Hootsuite has recently updated and streamlined its interface. It’s now easier on the eye, and retains the functionality that has made it a social media powerhouse for more than ten years. At a starting price of free, it’s definitely worth a try.


Overview 66

Hootsuite – Helpful or Hyped?

Hootsuite is a great tool, but in order to stay on top of your marketing game, you need to have a strong social media strategy in place. As an SMB you might not have the time or skills to build one yourself but for the price of a business lunch, you can hire a social media expert on Fiverr that will take your business to the next level.

When you’re talking about the best social media management tools, the name Hootsuite is bound to come up. And that’s not a surprise – it’s been around for a while, and many individuals and businesses depend on it. But does this mean it’s the best?

We’ve tested the best social media tools. Our Hootsuite review will help you decide if this tool is the right one for you.

Hootsuite launched in 2008 as a way to manage multiple social media accounts. Initially, it worked mainly as a tweet scheduler, but it has added more social media services over the years. If you’re looking for a Facebook scheduler, Instagram scheduler, or Pinterest scheduler, Hootsuite will work for you.

Currently, Hootsuite supports Twitter, Facebook (profiles, pages, and groups), LinkedIn (profiles and pages), Instagram (business and personal profiles), Pinterest, and YouTube channels. It also supports Google My Business through the Hootsuite app directory.

Is Hootsuite free? Well, yes and no. One of the best things about Hootsuite is that it has a free plan. That gives a single user a social media dashboard for three social accounts. Plus, you can set up a social media posting schedule, with up to 30 messages scheduled in advance.

But if you need to schedule content for more than three profiles – and what business doesn’t? – you’ll need one of the paid Hootsuite plans. One cool feature when you upgrade is that there are no more limits, which means you get unlimited social media scheduling.

Hootsuite Professional lets a single user manage ten social media profiles, while Hootsuite Team lets a group of three manage up to 20 social media profiles. This is the plan our review will largely focus on. But don’t worry – if you’re not sure which one to choose, all paid plans come with a 30-day free trial, so there’s plenty of time to test out Hootsuite’s automated Facebook post scheduler and other social media scheduling tools.

Hootsuite also has an employee social media advocacy tool, Hootsuite Amplify, although that’s not part of this review.

In the past, I’ve found Hootsuite’s interface kind of dated and clunky, although it recently had a refresh. But is that enough to eliminate the competition from Hootsuite alternatives? More importantly, will Hootsuite work for you and your business? Read this in-depth review of Hootsuite’s features to find out.

We tested this tool as part of a larger project rating all of the top social media management tools.



Does Hootsuite Do Enough for Your Business

Many Hootsuite reviews rave about the tool, but with social media monitoring tools like Buffer and SocialPilot around, can Hootsuite still compete? Even after its refresh, Hootsuite can still look cluttered in comparison to other tools.

But if you’re more interested in functionality than aesthetics, Hootsuite’s still got a lot to offer. As well as the features we’re looking at in-depth, Hootsuite offers social media security for enterprises, plus content curation and promotion.

Social Inbox and Engagement

If you want to track what’s happening in your social media profiles you’ve got a couple places to do that within Hootsuite. First of all, you can track incoming direct messages and respond to them via the inbox.


A useful feature for teams is that you can mark messages as “done,” so there’s no duplication of social media efforts.

You can also use the Streams interface – which is the main Hootsuite dashboard – as a social media tracker. As you’ll see, once you’ve added your social media accounts, you can easily keep track of mentions.


This is a useful feature for businesses that need to be responsive. By default, your dashboard refreshes every ten minutes, but you can also set it to refresh manually.

Social Listening

To stay competitive, you’ll want to know what your customers are saying about you, and what’s happening in your niche. Hootsuite handles this with a built-in monitoring tool called My Industry. Click on it, then choose the social media networks you want to monitor.


Then, add the keywords or hashtags you want to follow. You can find these anytime by clicking on the My Industry link. Then you’ll see the Streams interface, as in the screenshot below.


Hootsuite’s hashtag tracker works well, but if you’re following multiple hashtags or keywords on multiple platforms, the interface will soon get cluttered.

Note that, for Instagram, you’re only allowed 13 unique hashtag searches a week. This seems low, considering that you can add dozens of hashtags to every Instagram post.

One thing I like about Hootsuite is that you can reply to mentions from within the app. And if you’re on a team plan, you can assign the task for follow-up. This makes managing busy social accounts much easier, as there’s one place to do everything, and the workload is shared.

Publishing and Scheduling Posts

As with many social media marketing tools, publishing content is very easy to do with Hootsuite. Go to the Publisher section of the dashboard, and you can create a new post for any or all of the social media platforms in your account.

Type in text or add a link, and you’ll get an instant preview of how the post will look, so you can tweak as needed.


Once you’re done, it’s easy to post content immediately or schedule it for later. You can even use the Post and Duplicate feature, which is awesome if you want to schedule the same update for multiple times to reach audiences in different time zones.

You can also add multiple images or media, and set a location. All in all, Hootsuite’s publishing tool is pretty versatile. And if you’re not yet ready to publish just yet, you can save the content as a draft, and go back to it later.

Content Planning

In addition to looking at your social media content in Hootsuite’s calendar or post planner view, those on a team plan can go to the Content tab to see drafts, scheduled content that needs approval, and content that’s been rejected.


But a killer feature is the ability to use RSS feeds as a content source for your social media accounts. You just add the RSS feeds you want to follow and Hootsuite will automatically send this content to whatever social account that you’ve indicated. This no longer works with Facebook or Google profiles, but for Twitter and other social media accounts, it’s pretty useful.


It’s an easy way to make sure you’re automatically sharing current and relevant content with your audience, even if you don’t have time to do it manually.

WordPress Integration

On the face of it, having a WordPress integration sounds like a good thing. In practice, it’s of limited value. That’s because Hootsuite works with WordPress.com sites, but if you have a self-hosted WordPress site – as many businesses do – you’ll need to install Hootsuite’s separate WordPress integration from the app directory.

Once that’s done, you’ll be able to create and publish posts. However, Hootsuite says you can’t schedule posts or add feature images with this integration. And it admits that it works best with simple sites and templates. So this feature may or may not meet your personal needs.

Team Features

Although Hootsuite has a team plan, in my opinion, its features are a bit limited. Yes, you can have multiple users on the account and assign responsibilities. However, if you’re managing a team, you won’t get insights into team productivity unless you spring for an Enterprise plan. While you can keep tabs on assigned and resolved tasks, this doesn’t compare with the approval workflow features available in Buffer.


Ease of use

Hootsuite’s Setup Is Super Simple

It doesn’t take long to set up a Hootsuite account. Just enter your email, create a password, and you’ll be up and running in less than a minute. But what’s it like to actually use the app? As you’ll see, the interface is pretty intuitive, no matter how tech-savvy you are.

Adding Social Profiles

When you first log into your new Hootsuite account it’s simple to get started. Click on My Posts & Mentions, choose the social network you want to add, complete the validation process, then add it to your dashboard.


Repeat the process to add more social accounts, or come back to this later.


Once you’ve added your accounts, it’s time to personalize your dashboard. Go to Add Stream, and choose one of your social media accounts. You can monitor different information, depending on the account.

For example, for Instagram, you can keep track of posts, scheduled posts, and hashtags. And for Twitter, you can monitor mentions, keywords, retweets, likes, and more. For LinkedIn, shown below, you can track your updates and scheduled posts.


Each account has its own link in the dashboard. But if you are tracking multiple streams for Twitter, for example, the interface can soon feel a bit cluttered.

Integrating New Apps

Another killer Hootsuite feature is its app directory, which lets you integrate new apps into Hootsuite with just a couple of clicks. It’s got more than 150 app integrations, so you can add social media measurement tools, customer relationship management software, self-hosted WordPress sites, and much more.


One particularly useful app is the Google My Business integration, which you can leverage for customer reviews and building awareness from within Hootsuite. Overall, the app directory is a winning Hootsuite feature.

Keeping Track of Scheduled Content

Hootsuite’s calendar interface is a useful way to keep tabs on all your upcoming social media content. There’s only one downside: You can only see what you’ve scheduled via Hootsuite itself. So if you’re also using Buffer, for example, you won’t be able to track that content.

As well as the at-a-glance view, you can also drag-and-drop the post to a different date. And if you change your mind about a piece of content, you can easily delete, duplicate, or revert the post to a draft.



Analytics & Reporting

Twitter Reporting Outshines the Rest

Hootsuite has a reputation for providing useful social media analytics that can help you revise and strengthen your content strategy. And even free users can get actionable information on their social accounts. This added value gives Hootsuite a competitive edge against a tool like Buffer, which now includes most of its analytics in a separate paid product, Buffer Analyze.

Content Analytics

Since Hootsuite started as a Twitter dashboard, it’s no surprise that its Twitter reporting is pretty robust. You can get reports on tweets, engagements, follower numbers, and more. There’s also a useful overview of content performance.

However, other platforms don’t fare quite as well. I found it difficult to get data on a LinkedIn account I’d previously added. Plus, many of the metrics seemed better suited to those using company pages rather than personal profiles.

Creating Reports

One good thing about Hootsuite is that it makes it easy for you to create reports on different social media sites. You can track your Hootsuite campaigns via a number of pre-built report templates. Then you can simply share with your team or clients with a single click.


Apps and Integrations

If you want to get more from Hootsuite analytics, there are more apps and integrations available via the app directory. However, it’s hard to tell whether these offer any more insight than using the social sites’ own analytics.

The upside, though, is having access to all your analytics in one place. This makes it easier to gain valuable insights that can help with your social media strategy.



Hootsuite User Support – Could Be Better

Hootsuite supports its users in a number of ways. There’s free training through Hootsuite Academy, as well as a fairly detailed Help Center. The main page of the Help Center features recent updates and useful articles as well as webinars and a link to the Hootsuite blog. You can also submit a support ticket from that page.

Hootsuite also has a “tweet for support” feature, which I tried. This brings up a publishing window which includes the Twitter handle for Hootsuite Help.


You can type your message and send it immediately. And like regular publishing you can add screenshots or media if you need to.

This sounds great, but the first message I wrote didn’t go through. I tried again, but the process seems to be broken – or was at least down at the time – as I never got a response.

In contrast, getting help on Facebook was a lot easier. This option wasn’t immediately obvious, but when I sent a Facebook message, I got a response within the hour. And once I’d clarified some information, the next response came minutes later. This enabled me to solve my issue.


When trying live chat support, I wasn’t able to get a response, as the chat window kept disappearing. However, the support team continued our conversation over email, and three hours later I got a response.

Overall, I’d say that my experience with Hootsuite support was less than impressive.

Support Questionnaire

Support Type Question Asked: Hours of Availability Response Time Answered Question?


Score (1-5)
Twitter My LinkedIn reports aren’t populating (resent) 24/7 No response No 1
Facebook How do I monitor Twitter and Instagram usernames 24/7 1 hour Yes 5
Email I’m having trouble generating LinkedIn reports 24/7 3 hours Yes 2
Live chat My LinkedIn integration isn’t working n/a crashed n/a n/a


A Value-For-Money Social Media Scheduling Tool

Hootsuite’s pricing is excellent for bloggers and small business owners who are embarking on social scheduling. They offer a free plan that allows you to oversee three social media accounts and arrange scheduling for up to 30 pieces of social media content ahead of time.

To remove the scheduling limitations, and use the Hootsuite autoschedule features, you’ll need to upgrade, though Hootsuite Professional is still affordable for small business owners. This plan also lets you add up to ten social media accounts.

Hootsuite Team is more of an investment, but could be worth it if you need multiple people to manage your social media accounts. As well as removing the scheduling limitation, you can add up to 20 social accounts, and will benefit from custom analytics reports.

Large businesses with complex social media needs may want to enquire about the Enterprise plan, which allows five team members, and more than 50 social accounts.

You can pay for Hootsuite by PayPal, Visa, MasterCard, AMEX, Discover, or JCB.

  # of Social Profiles # of Users # Scheduled Posts Monthly Price Per User
Free 3 1 30 $0
Professional 10 1 Unlimited $19
Team 20 3 Unlimited $99
Enterprise 50+ 5 Unlimited POA

Cancellations and Refunds

Wondering how to cancel Hootsuite? Hootsuite has a 30-day free trial, so if you decide that it’s not for you, it’s easy to delete your account. And if you’ve taken a paid plan, but now want to move onto another social media tool instead, getting a refund is pretty simple. Learn more about Hootsuite’s free trial and cancellation process here.


How does Hootsuite match up to the competition

Sprout SocialCompare4.6Compare


So is Hootsuite past its prime, or is it still a useful social media scheduler for bloggers and small business owners? Here’s my take: If you’re looking for an all-in-one social media dashboard, Hootsuite’s still an excellent choice. The free plan offers real value, and even Hootsuite Professional won’t break the bank.

When it comes to reporting, there are a couple of items on my Hootsuite wishlist. I’d like reporting for other social media platforms to work as well as it does for Twitter. I’d also love a complete overview of all my social analytics. Despite that, Hootsuite’s always worth considering when looking at social media management tools.
Sharon Hurley Hall Sharon Hurley Hall
Sharon Hurley Hall is a professional writer and blogger. Her work has been published on Jilt, OptinMonster, CrazyEgg, GrowthLab, Unbounce, OnePageCRM, Search Engine People, and Mirasee. Sharon is certified in content marketing and email marketing. In her previous life, Sharon was also a journalist and university journalism lecturer.
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Ordinary app, not worthy subscription.

The app itself is quite limited to basic functions for each social media platform. For all extra functions you can install plugins (extra payment needed). As for just one or two platforms to integrate its not sufficiently functional nor more efficient than web pages (e.g FB or Insta page). The biggest minus is for the unfair payment option: they say plan costs 49$/mo but then they charge 99$ per month in monthly subscription. Nowhere it is clearly written that it will be 99 instead of 49 (lost because of it already 100$).

Jan Porada, Poland
November 16, 2022
A great tool for posting, scheduling and integrations for better social media RoI

Hootsuite boosts RoI of social media posting with fewer efforts and absolutely zero attention divided by automating the entire social media posting lifecycle-from planning to the point when target gets realized. a With collection of smart automation tools, intuitive interface and smooth processes it makes things easier for non-techies and beginners too. The prices are affordable and a with free plan you are never far from trying it yourself risk-free. Highly recommendable.

Jitendra, USA
August 25, 2022
Free Version is now essentially Useless

No longer can you post 30 scheduled posts in a month it's just five. The premium pricing also has raised considerably since I started. It is not worth the money. When I could post 30 posts a month I was using it all the time. I now find myself scheduling posts directly on the individual media sites pages.

Damien Skye Knight, USA
May 12, 2022
Absolute trash

Overpriced and if you are an original customer who is grandfathered in they delay any updates to your account such as a UI updates. They like to forget about loyalty to customers. They have no call center and are an absolute nightmare to get ahold of. Would much rather find an alternative.

Justin, USA
April 10, 2022
My subscription became 5x the price overnight without warning

Until today I enjoyed this service for more than six years. I had a subscription and didn't notice immediately when the automatic payments they were taking became 5x as much. By then they had $1000 I hadn't authorized and they refused to refund it. Obviously I'm done with Hootsuite and wouldn't recommend them to anyone.

Natalie, Canada
March 24, 2022
Customer Since 2013 Raised My Rate from $9.99/month to $75/month without notice

I think I must write a review on the support DeleteZero has provided way long. I'm ising their servers for the last 2 years. I am just using the basic Budget 1 plan. The performance of the plan is more than expected. Will definitely recommend DeleteZero to my Clients

Pgcfriend, Australia
February 28, 2022
They gave me my money back despite me signing to pay.

I signed up for a 30-day trial but forgot to cancel the order on time. They charged me 566 euros for it. From a legal point of view, they had all the right to do so as it was my own mistake. However, after contacting them they gave me my money back. Thanks, Hootsuite, Milad

میلاد یوسف ابراهیم, Netherlands
July 21, 2021
Rapacious New Pricing is Insane

As the COO of a startup, I once had to raise my prices on long-term customers. I gave them multiple notices, explained in detail why we were making the changes and gave them a discount to ease into the new pricing. NOT HOOTSUITE! No. They just sent one short email. Then increased the prices by over 400%. When the time came for the annual renewal, did they send another courtesy notice? NO! Just a receipt for the new massive charge!!! I haven't used the service in 9 months, but never mind. I realize it's my responsibility to cancel a service I'm not using. But I was holding on in anticipation of using it later. But when they quadruple the price, I can't justify it! This is just an offensive and incredibly poor way to make money. Good luck reaching Customer "Support". No number, no chat, no email. Just a form...

Mark D Bullard, USA
July 10, 2021
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