Quick Guide: How to Cancel Afrihost and Get a Full Refund
- Log in. Click the ClientZone button at the top right of Afrihost’s website and enter your account details.
- Select the package you’d like to cancel. Click on Hosting and select your hosting package on the right-hand side. Then, click or tap the Edit Package button.
- Cancel your account. Scroll down to the Cancel Service section and complete the form. Once done, hit Cancel this Service.
- Claim your refund (optional). Send an email to [email protected] with the subject line “Double Money-Back Guarantee Claim”. Request your refund, being sure to include your username and domain for quicker processing.
My Experience: Here’s How I Canceled My Afrihost Account
Thankfully, I had absolutely no trouble canceling my Afrihost account. Cancellation of your account takes place entirely within the ClientZone admin area, and can be completed in just a few clicks.
Afrihost is the first host I’ve seen to offer a double money-back guarantee. If you cancel within 60 days of your initial purchase, you’ll be refunded twice the amount you’ve paid. So, not only are you getting your money back, but you’re actually getting some extra compensation for your trouble.
This is very generous, especially with a long 60-day period to try out the service. It can almost feel too generous. What’s usually the case with these offers is that they apply a ton of strict terms and conditions, so that you’re actually very unlikely to qualify for the refund once you finally cancel.
Surprisingly, this wasn’t the case with Afrihost – my refund was actually doubled, as advertised. That said, I waited quite a while to receive it.
This is because cancellations with Afrihost take some time to process. If you cancel before the 15th of a given month, the cancellation doesn’t go through until the end of the month. On the other hand, if you cancel after the 15th, you wait until the end of the following month.
I was in the latter camp – I canceled my account on the 17th and was left waiting a long while for the cancellation process to complete. I was still charged while I waited for the cancellation to finalize, but these added costs were refunded to me. Still, it was a long wait.
Besides this, I was happy with the cancellation process overall and 100% satisfied with my refund. Here’s a detailed step-by-step guide to canceling your Afrihost web hosting account:
1. Log in. To do this, head to the Afrihost website and press the ClientZone button at the top-right of any page.
This will bring you to the login screen where you can enter your details. Do so, and you’ll be taken to the ClientZone admin area.
2. Click the Hosting tab. The ClientZone admin area is really easy to navigate. To begin cancellation, click the Hosting button on the toolbar at the middle of the page.
This will take you to a screen where you’ll see all your active web hosting packages on the right. To cancel one, click it and then select Edit Package.
3. Complete the cancellation form. From here, you’ll need to scroll down through the settings and information to the Cancel Service section.
You’ll have to fill out a form, giving some basic information and confirming that you’d like to cancel your web hosting. It’s easy and quick to fill out. Once you’re done, press the Cancel this Service button. If you have other packages you’d like to cancel with Afrihost, you can use the same process to cancel these as well.
4. Claim your refund. Let’s quickly make something clear: Afrihost will not refund you automatically – you need to actually apply for it. If you forget to do this, the period in which you’re eligible to claim a refund may run out. So, I strongly recommend getting this done now.
It doesn’t take long, as all you have to do is send an email to support. The correct email address to send refund requests to is [email protected].
I’d recommend putting “Double Money-Back Guarantee Claim” in the subject line, and basic account information such as your username and domain in the body of the email. This should ensure your cancellation isn’t stalled for any reason.
Still, you’ll have to wait for your cancellation to finalize before your refund is sent through. Depending on your cancellation date, this can take anywhere from a few weeks to well over a month. Once your cancellation is complete, you should receive your refund in the coming days.
4 Best Afrihost Alternatives for Shared Hosting
If you’re looking to switch to a new web hosting provider, I recommend the alternatives below. We’ve tested each of them thoroughly – they all managed to provide better service than Afrihost.
Hostinger
If you’re looking for a budget-friendly host that doesn’t compromise on quality, speed, or features, Hostinger is a great option. If you choose the Single Shared Hosting plan, you’ll pay a much lower price than Afrihost and get 50GB of SSD storage to play with – 50 times what’s offered with Afrihost’s cheapest plan. Hostinger offers far better performance, especially if you use WordPress. It employs LiteSpeed web servers, which provide a speed boost of their own and also allow you to benefit from the LiteSpeed Cache for WordPress plugin. This is an all-in-one optimization solution that helps WordPress-based sites load more promptly.FastComet
If you’re looking for a host with a global reach, look no further than FastComet. With data center locations in the US, Canada, UK, the Netherlands, Japan, Singapore, Germany, India, and Australia, your target audience will never experience slow loading speeds. FastComet also makes switching hosts easy with its complementary site and domain migration from other providers – all you have to do is contact customer service to request this service. In general, FastComet’s support service will usually go the extra mile for any support requests, even going so far as to provide hands-on help.FastComet now has a 45 - day money-back guarantee!
Get a discounted annual plan without taking any risks.
InterServer
InterServer offers unlimited storage, bandwidth, websites, email accounts, and databases, in contrast to Afrihost’s generally tight resource limits. You have full flexibility to create and develop multiple sites. In addition, InterServer includes a robust security solution for free. Your site will be protected by a machine-learning firewall and an automatic virus scanner. It also keeps a database that logs all detected malware so it can better defend your site in the future. Afrihost only includes the bare minimum in terms of security, so InterServer is definitely the safer option.InterServer now has a 30 - day money-back guarantee!
Get a discounted annual plan without taking any risks.