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How to Cancel Your GreenGeeks Account and Get a Refund

Mark Holden
Mark Holden
29
July 04, 2019

We put GreenGeek’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

GreenGeeks is a beginner-friendly web host with some impressive green credentials, but it’s not the perfect host for everyone.

If you’ve signed up and realized it’s not quite right for you, this guide will take you through the exact steps you need to take to cancel your account.

If you’ve found GreenGeeks to be too basic and you’re looking for a more developer-friendly host, check out SiteGround or one of our other recommended alternatives.

How to Cancel Your GreenGeeks Account and Get a Refund

GreenGeeks offers a 30-day money-back guarantee on all of its plans if you are not 100% satisfied. This means you can purchase a plan and test-drive it risk-free. However, once the first 30 days are over, you’re much less likely to be offered a refund.

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If you’ve realized you would like to cancel, the process is quite simple. First, you need to log in to your dashboard and create a support ticket. It’s important to request a cancellation and a refund.

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So far, so good. I then waited for around 12 hours before receiving a response.

Unfortunately, the reply didn’t confirm the cancellation had taken place. Instead, it was a sales email asking how the team could help resolve my issues.

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Not the biggest deal, but it did mean an extra step for me to do before my refund would be processed. I simply replied I would like to cancel and get a refund.

I was pleased to receive a reply almost immediately confirming the refund would be processed.

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I then received an additional email confirming my card had been refunded. Within a couple of days, the money was back on my card.

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The Best Green Geeks Alternatives

  • If you’re looking for a host who is more developer-friendly, try Cloudways.
  • If you’re interested in managed hosting, you should definitely read about Liquid Web.
  • Looking for quality hosting for a great price? Check out Hostinger.

Easy Process, but a Bit too Sales-Oriented

I can’t blame GreenGeeks for trying to get me to stay. The team wasn’t overly pushy and it was all handled via email, but it did slow the process down by a day or so.

Regardless, the process was easy – it could be easily handled by a beginner.

I’m happy to report that the company was true to its money-back guarantee.

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vyacheslav Ivchenko
They're a bunch of scammers. I'm surprised you got any refund. They usually do a fraction refund of what you paid. Also after the auto renew, they don't offer any refund and you can't even cancel until 15 days before the next auto renew which is complete scam.
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