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How to Cancel Your Account with and Get a Refund

Gwen Rodgers Gwen RodgersWeb Hosting Expert
We noticed that ever since Hostinger reduced their prices, many users are closing their accounts with may be the biggest web host in Italy, but this doesn’t mean it’s perfect for everyone. If you were disappointed by the customer service or just realized you need a host that can provide better features, this guide will take you through the exact process to cancel your account and get a refund.

Looking for a new host for your site? Check out Hostinger or one of our other recommended alternatives .

To cancel your account, just follow these easy steps:

  1. Log into your dashboard.
  2. Select My Requests, then select New Requests on the next page.
  3. The next page will prompt you to fill out a cancellation form. Select Right to Cancel and complete the form as prompted.
  4. Submit your request.
  5. Check your emails for a reply and confirmation of the cancellation.

My Cancellation Experience

The interface isn’t particularly easy to navigate. It took me several minutes to realize that to cancel my services, I needed to create a support request. However, once I figured it out, it was straightforward.

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I filled out the online cancellation form and requested a refund. It took less than one minute, and I didn’t need to speak to customer service (which is lucky because they are hard to get hold of).

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As you can see from the timestamps below, I waited 24 hours for a reply, but none came. I followed up. I waited another 24 hours for a reply. As none came, I followed up again

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I heard back after my third attempt—woohoo! The cancellation had been processed and my refund was on the way. I wasn’t encouraged to stay or given the runaround. Once I’d finally made contact, it was easy.

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Best Alternatives:

Are you looking for a new website host? Here’s our pick of the top alternatives:

  • Is customer service important to you? If so, I’d highly recommend finding a host with instant support via live chat. Read about HostGator to find out more.
  • Is budget your constraining factor? If so, you can get excellent introductory prices with Hostinger.
  • Are you a developer looking for more advanced features like the command line, Cron jobs, and scalable resources? Consider DigitalOcean.
  • If you want to focus on building your WordPress site, read about Liquid Web’s premium managed WordPress hosting plans.

Okay After Lots of Exploring the Dashboard

Yes, it could be done online, and yes, it could be done without speaking to an actual human being—so it gets some points for that. However, it took some exploring of the dashboard to navigate to the right section, and getting confirmation from customer service took a few days, making it a less than pleasurable experience.

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