Reviews and expert opinion bOnline

Sandra Tanoto
Sandra Tanoto
Website Development Expert
Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services.

Overview

bOnline-overview

Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services. Obviously, they mean to be the one-stop hub for everything you need to establish your online presence, and they do so pretty well: they now serve over 18,000 small businesses in the UK.

It’s worth noting that bOnline isn’t a typical DIY website builder: rather, it’s a DIFM (Do-It-For-Me) service that sets up the initial website for you, then teaches you how to use their convenient Content Management System (CMS) so you can make any changes as needed. Their value-add is that they’ve designed over 18,000 websites for small businesses and are extremely knowledgeable about the industry’s best practices. They’ll design a fully-responsive, search-engine-optimized site for you, then you can take over from there or pay for them to maintain it for you.

bOnline’s web design package comes at a relatively affordable flat fee. This includes 5 professionally-designed pages, a custom domain, 2 business e-mails, and a fully-responsive and SEO-friendly theme. Thereafter, you have a few options for maintaining the website: you can opt for a low-cost support package which allows you to maintain it yourself (but also offers you guidance over chat, e-mail, or the phone), or you can fork out a fair bit more for more hassle-free maintenance.

User reviews

1.0
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Robert
Great Britain
1
Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

I’ve just been scammed by this company or how do you call it when you pay for a service, in my case, a web design, paid the upfront and after a month when supposed to be ready, you pay the rest of the amount and surprise: no access to website and nothing done! After stress and long hours on the phone asking for news, I finally realize that is no point to wait and ask for my money back. In the end if you pay for a service and is not delivered in time (1 month) and after 2 months you ask your money back, I think is common sense to have a refund. Surprise again! Today they contacted me and said that I will not have any money back as the payment done is no refundable. Wait a minute, that means scam, is it? My story started in November; on 4th of December the website supposed to be ready, January I’ve asked for my money back because they failed to offer the service that I paid for; 27th of February they said that the payment done is No refundable. Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

1
Mike
Great Britain
1
Completely Useless

Online Billing doesn't log payments against account... so you will be cut off without warning. Telephone Support - Non - Existent ISP Service - very poor (unable to keep a connection for 48 hours)

Bottom line on bOnline

Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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