Reviews and expert opinion bOnline

Sandra Tanoto
Sandra Tanoto
Website Development Expert
Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services.

Overview

bOnline-overview

bOnline is a decent website builder, but it won’t give you the full set of features you’ll get with the top website builders like Wix.

Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services. Obviously, they mean to be the one-stop hub for everything you need to establish your online presence, and they do so pretty well: they now serve over 18,000 small businesses in the UK.

It’s worth noting that bOnline isn’t a typical DIY website builder: rather, it’s a DIFM (Do-It-For-Me) service that sets up the initial website for you, then teaches you how to use their convenient Content Management System (CMS) so you can make any changes as needed. Their value-add is that they’ve designed over 18,000 websites for small businesses and are extremely knowledgeable about the industry’s best practices. They’ll design a fully-responsive, search-engine-optimized site for you, then you can take over from there or pay for them to maintain it for you.

bOnline’s web design package comes at a relatively affordable flat fee. This includes 5 professionally-designed pages, a custom domain, 2 business e-mails, and a fully-responsive and SEO-friendly theme. Thereafter, you have a few options for maintaining the website: you can opt for a low-cost support package which allows you to maintain it yourself (but also offers you guidance over chat, e-mail, or the phone), or you can fork out a fair bit more for more hassle-free maintenance.

User reviews

Based on 4 reviews in 1 languages
1.0
Filter by
Language
  • English (4)
Sort by
Newest
  • Newest
  • Oldest
  • Best
  • Worst
Write a Review
Reply to review
Reply
Visit bOnline
en
Error
onClick="trackClickout('event', 'clickout', 'Vendor Page - Visit User Reviews', 'bonline', this, true);"
View 1 reply
View %d replies
Alex Banks
1.0
Awful service provider not recommended

I was sold broadband and in the contract written by bOnline stated the minimum speed guaranteed was 61.96 mbp/s. I raised a complaint 20 days after go-live (end of July 2019) (to allow the stabilization period to end) at which point my broadband was 55mbp/s, from this fault I was told there was "no faults on the line and 55mbp/s is a suitable speed for my business" I raised another complaint in September 2019 for the same issue this time the speed had dropped to 54 mbp/s, when I was told the same as last time and complain closed without investigation. I raised another complaint in October 2019 for the same reason again, and again the complaint closed with no investigation. I waited 4 months and raised another complaint on 3rd March 2020 as my speed has now dropped to little more than 48mbp/s and they are still saying no faults on the line. All these speeds are with no devices connected to the router just based on the current line sync speeds. No, I am looking at moving to another provider they want to charge me £120 to release the line even though they have breached the contract by not supplying the service they signed to confirm they would.

April 04, 2020
Jay
1.0
Avoid Avoid Avoid, keep away from Bonline far away possible you will save yourself a NIGHTMARE!!

Worst telephone company in UK. Fully based in South Africa. Full of nightmares dealing with them. Avoid at any cost!!! I was without telephone Line for 30 Days due to idiots Working for this company. Virtually untouchable Fully Based in South Africa.

March 17, 2020
avatar
Robert
Great Britain
1.0
Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

I’ve just been scammed by this company or how do you call it when you pay for a service, in my case, a web design, paid the upfront and after a month when supposed to be ready, you pay the rest of the amount and surprise: no access to website and nothing done! After stress and long hours on the phone asking for news, I finally realize that is no point to wait and ask for my money back. In the end if you pay for a service and is not delivered in time (1 month) and after 2 months you ask your money back, I think is common sense to have a refund. Surprise again! Today they contacted me and said that I will not have any money back as the payment done is no refundable. Wait a minute, that means scam, is it? My story started in November; on 4th of December the website supposed to be ready, January I’ve asked for my money back because they failed to offer the service that I paid for; 27th of February they said that the payment done is No refundable. Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

February 27, 2019
Mike
Great Britain
1.0
Completely Useless

Online Billing doesn't log payments against account... so you will be cut off without warning. Telephone Support - Non - Existent ISP Service - very poor (unable to keep a connection for 48 hours)

October 17, 2018

Comparison

How does bOnline match up to the competition?

Wix Compare 4.9 Compare
Squarespace Compare 4.8 Compare
bOnline Compare 4.3 Compare
Google Sites Compare 3.1 Compare

Bottom line on bOnline

Before you make a decision, read my colleague’s comparison of the best website builders to make sure you’re not missing out on better alternatives.

Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

bOnline Alternatives

Wix
4.9
Over 500 professionally designed templates
Read Review
SITE123
4.7
Build a website in three simple steps
Read Review
Squarespace
4.7
Beautiful collection of customizable templates
Read Review
WordPress
4.7
The most powerful and versatile site builder
Read Review
67914