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Reviews and expert opinion bOnline

Sandra Tanoto
Sandra Tanoto
Website Development Expert

Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services.

Overview

bOnline-overview

bOnline is a decent website builder, but it won’t give you the full set of features you’ll get with the top website builders like Wix.

Branding themselves as an all-in-one online marketing and Internet solutions provider, bOnline has found their niche in serving UK-based small businesses. They offer not just a website builder but also business broadband and fiber Internet, web design services, cloud phone systems, domain registration, and e-mail hosting services. Obviously, they mean to be the one-stop hub for everything you need to establish your online presence, and they do so pretty well: they now serve over 18,000 small businesses in the UK.

It’s worth noting that bOnline isn’t a typical DIY website builder: rather, it’s a DIFM (Do-It-For-Me) service that sets up the initial website for you, then teaches you how to use their convenient Content Management System (CMS) so you can make any changes as needed. Their value-add is that they’ve designed over 18,000 websites for small businesses and are extremely knowledgeable about the industry’s best practices. They’ll design a fully-responsive, search-engine-optimized site for you, then you can take over from there or pay for them to maintain it for you.

bOnline’s web design package comes at a relatively affordable flat fee. This includes 5 professionally-designed pages, a custom domain, 2 business e-mails, and a fully-responsive and SEO-friendly theme. Thereafter, you have a few options for maintaining the website: you can opt for a low-cost support package which allows you to maintain it yourself (but also offers you guidance over chat, e-mail, or the phone), or you can fork out a fair bit more for more hassle-free maintenance.

Comparison

How does bOnline match up to the competition?

WixCompare 4.9 Compare
SquarespaceCompare 4.8 Compare
bOnlineCompare 4.3 Compare
SimpleSiteCompare 2.5 Compare

User reviews

Based on 6 reviews in 1 languages
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1.0
anonymus
Great Britain
November 27, 2020
Hopeless company

After trying for months to edit my website and requesting support, they finally told me it was uneditable and I should have upgraded it years ago because they no longer support their own platform. Totally useless and would never recommend them to anyone.

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1.0
Alistair H.
Great Britain
October 21, 2020
Low cost provider, Low service provider. Do not consider for a business.

I have just paid a £220 penalty charge to cancel my contract early with B-online as I cannot run a business with the service levels they provide. Poor internet access speeds (2M down to 300Kbit/sec at times) Long wait for customer service (40 minutes or more). Outages lasting weeks with incompetence a factor. The lowest cost is all very well, but there needs to be a minimum level of service. Not suitable for business use.

1.0
Warren Jones
Great Britain
October 08, 2020
BEWARE - Hidden Mandatory Cancellation Charges (Even if terms expires)

BEWARE - Hidden Mandatory Cancellation Charges (Even if terms expires)It is not clearly stipulated in the terms and conditions of there website as to where these charges reside.When factoring in these charges the promotional offers are not competitive and should be considered unfair to the consumer as the total cost of service is not clearly advertised.I would suggest avoiding the situation my company is in now - with challenging these unfair and unclear charges.

1.0
Alex Banks
Great Britain
April 04, 2020
Awful service provider not recommended

I was sold broadband and in the contract written by bOnline stated the minimum speed guaranteed was 61.96 mbp/s. I raised a complaint 20 days after go-live (end of July 2019) (to allow the stabilization period to end) at which point my broadband was 55mbp/s, from this fault I was told there was "no faults on the line and 55mbp/s is a suitable speed for my business" I raised another complaint in September 2019 for the same issue this time the speed had dropped to 54 mbp/s, when I was told the same as last time and complain closed without investigation. I raised another complaint in October 2019 for the same reason again, and again the complaint closed with no investigation. I waited 4 months and raised another complaint on 3rd March 2020 as my speed has now dropped to little more than 48mbp/s and they are still saying no faults on the line. All these speeds are with no devices connected to the router just based on the current line sync speeds. No, I am looking at moving to another provider they want to charge me £120 to release the line even though they have breached the contract by not supplying the service they signed to confirm they would.

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1.0
Jay
Great Britain
March 17, 2020
Avoid Avoid Avoid, keep away from Bonline far away possible you will save yourself a NIGHTMARE!!

Worst telephone company in UK. Fully based in South Africa. Full of nightmares dealing with them. Avoid at any cost!!! I was without telephone Line for 30 Days due to idiots Working for this company. Virtually untouchable Fully Based in South Africa.

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1.0
Robert
Great Britain
February 27, 2019
Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

I’ve just been scammed by this company or how do you call it when you pay for a service, in my case, a web design, paid the upfront and after a month when supposed to be ready, you pay the rest of the amount and surprise: no access to website and nothing done! After stress and long hours on the phone asking for news, I finally realize that is no point to wait and ask for my money back. In the end if you pay for a service and is not delivered in time (1 month) and after 2 months you ask your money back, I think is common sense to have a refund. Surprise again! Today they contacted me and said that I will not have any money back as the payment done is no refundable. Wait a minute, that means scam, is it? My story started in November; on 4th of December the website supposed to be ready, January I’ve asked for my money back because they failed to offer the service that I paid for; 27th of February they said that the payment done is No refundable. Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!

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Bottom line on bOnline

Before you make a decision, read my colleague’s comparison of the best website builders to make sure you’re not missing out on better alternatives.

Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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