How to Cancel Your Account with Buffer and Get a Refund

How to Cancel Your Account with Buffer and Get a Refund

Bethenny Carl
Bethenny Carl
June 25, 2019
38

We put Buffer’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

Buffer is an excellent tool. However, it’s primarily focused on publishing and scheduling content. Granted, it does offer other features, but depending on your needs, other tools may be a better fit.

For instance, Hootsuite offers a more holistic all-in-one solution, while eClincher’s reporting is more comprehensive. Whatever the reason you’ve decided to cancel, this article will take you through the process step by step, so you can see how easy it is to get a refund.

Signing up with Buffer was simple. I chose the Pro plan, as I only needed one user and eight social media accounts were more than enough for me to test the platform with.

As I was already inside the admin on the free trial, all I needed to do was “Upgrade to Pro” and enter my credit card details. It literally only took 30 seconds.

How to Cancel Your Account with Buffer and Get a Refund

Once I’d signed up, I received two welcome emails in quick succession. The first provided some useful tutorials and the second was a jokey welcome email from the team.

How to Cancel Your Account with Buffer and Get Refunded-image2

Overall, the signup process was smooth, only took a few minutes and immediately provided access to all of the features in the Pro Plan.

You can cancel your account online. It’s straightforward; all you have to do is log in to your dashboard and select “Leave Buffer.” However, if you want to request a refund, it’s a bit more complicated.

How to Cancel Your Account with Buffer and Get Refunded-image3

There’s no money-back guarantee, but prior to signing up, I checked with support and the operator advised me that there is a “generous refund policy,” meaning if you cancel within a few days of signing up, you get a full refund, but if you’ve been using the plan, you will receive a pro-rated refund.

How to Cancel Your Account with Buffer and Get Refunded-image4

I applied for a refund on February 19, 2019, via email. I received a response back in less than 10 minutes, asking me politely to verify my credit card so they could process the return.

How to Cancel Your Account with Buffer and Get Refunded-image5

I replied and within 2 minutes, the refund had been processed and the money was back on my card. The whole process was extremely fast and the operator was polite and friendly throughout.

How to Cancel Your Account with Buffer and Get Refunded-image6

Conclusion

My experience with Buffer was pleasurable. From creating an account to connecting social media profiles, even the cancellation process, everything was refreshingly simple and definitely beginner-friendly.

Buffer is perfect for anyone who needs a simple publishing and scheduling tool. However, if you’re looking for a vendor who offers an all-in-one solution, I recommend Hootsuite.

38 claps
Clap for the post if you found it useful!

Any comments?

0 out of minimum 100 characters
Required Field Maximal length of comment is equal 80000 chars Minimal length of comment is equal 100 chars

Get just one email a month and take your skills to the next level.

Sign up Now!

We check all user comments within 48 hours to make sure they are from real people like you. We're glad you found this article useful - we would appreciate it if you let more people know about it.

Share this blog post with friends and co-workers right now:

We check all comments within 48 hours to make sure they're from real users like you. In the meantime, you can share your comment with others to let more people know what you think.

Once a month you will receive interesting, insightful tips, tricks, and advice to improve your website performance and reach your digital marketing goals!

So happy you liked it!

Share it with your friends!

© 2019 WebsitePlanet.com. All Rights Reserved.