Features and Ease of Use
This is a full service hosting provider offering all of the usual services – shared hosting, VPS, dedicated servers, and domain registration. To give you an idea, its shared hosting plans come with these features:
- 99.9% uptime guarantee
- Daily data backup and Dropbox backup
- Free domain registration
- One, five, or unlimited add-on domains
- SSL certificates available on shared SSL
- Unlimited disk space and bandwidth
ATX Hosting has its servers co-located in five data centers in Steadfast, Chicago, IL, Maidenhead, Berkshire, U.K., Amaze, Sydney, Australia, Telepoint, Sofia, Bulgaria, and Ficolo/Pori, Finland. Granted, it doesn’t own the centers, but there is a respectable 99.9% uptime guarantee, backed by compensation.
While it’s not technically a feature, I do want to point out that these plans come with comprehensive resource allocations. There’s unlimited bandwidth, disk space, domains (upper two plans), subdomains, email accounts, MySQL databases, and so on!
As well as having substantial resource quotas, the list of features is endless. Starting with beginners, there’s a free website building tool, with ready-made templates, and a one-click installer for (a basic) 50 programs, although all the popular programs such as WordPress, Joomla!, and Drupal are included.
There is also a significant range of scripting languages and database support, from the standard PHP (up to version 7) and MySQL databases, to the more advanced Python and Node.js. There’s even Cron jobs and Git version control.
To manage your website, you have FTP access, file manager, FTP manager, etc. I could go on, but you should get the picture by now! This host has a huge list of resources and aside from the basic one-click installer, the features are of a good standard.
Pricing and Support
Here comes the catch! Along with the top of the line features and comprehensive resource allocations, there’s (as you’d expect) a premium price point. These plans are for website owners who are serious about their hosting and want it done right.
You do still need to purchase an SSL certificate, but the plans come with a free domain so that’s a bit of a comfort. Plans can be bought in one month or one year terms with no discount for the latter. However, as well as having a generous 30-day free trial, there’s a 30-day money-back guarantee.
The contact page is a little unusual. It mentions 24/7 customer service, and then displays the following business hours; Monday to Friday 10:00 a.m. to 6:00 p.m. GMT/UK, 5:00 a.m. to 1:00 p.m. EST/USA, 9:00 p.m. to 5:00 a.m. AEST/AU, which apparently are “temporary working hours, we’ll get back to the normal working time shortly”.
Whatever the actual business hours are, you can get in touch by a variety of methods including live chat, email, phone, and tickets, plus there’s a useful knowledge base with video tutorials. In my experience, after hopping on live chat at 8:00 p.m. on a Thursday evening, the operator picked up straight away and helped me politely and efficiently.