FastComet is an SSD-based cloud hosting provider that offers a combination of low prices and value-added features like Cloudflare CDN caching and free daily backups. It offers shared and dedicated hosting, as well as cloud VPS hosting across its global network.
Founded over nine years ago, FastComet currently serves over 45,000 customers from 83 countries. The company specializes in offering a Platform as a Service (PaaS) approach to SSD cloud hosting.
It’s a pretty good choice for beginners because it’s easy to get started with, and it provides all the basic functionality you’ll need through a clutter-free interface.
That said, some reviewers have raised concerns about loading speeds. Yes, this is kind of ironic, considering the company’s name. And while I will say that it’s a pretty good all-rounder, if you have specialist needs, it might not be the best fit.
As always, you need to put a little research in to figure out whether it’s the right host for you. The good news is that I’ve done most of the work for you, to uncover both the pros and the cons of FastComet’s hosting packages.
Ready? Let’s go.
Low-Cost, No-Fuss Cloud Hosting
FastComet is all about helping you get started with low-cost cloud hosting with as little fuss as possible.
You get a “free domain name for life” (but “life,” in this case, is only as long as you keep your website hosted with FastComet). If you already have a website, FastComet offers hassle-free transfers to help you to migrate over from your old host.
The company offers encryption, firewalls, and anti-spam software as standard. There are free daily backups, in case you run into any problems. And with 24/7 support, if you do get stuck, the team will be on hand to help.
Full SSD Cloud Hosting
SSD hosting is superior because the hardware is faster (up to ten times faster than traditional HDD, in fact) and more reliable. However, it also means that the infrastructure is more expensive. This cost is usually passed on by web hosts to you, the customer.
Not with FastComet, though. You won’t get SSD hosting for much cheaper than this.
Free Cloudflare CDN
Cloudflare is a content delivery network (CDN) that can help improve page loading times by caching your site and directing visitors to the nearest server. Cloudflare can also serve up a cached version of your website when the main site is offline, which is good news if you run into any problems and your site goes down.
RocketBooster is the name that FastComet uses for its hosting environment, which gives users three times as many resources per account while promising three times fewer users per server. It says that it’s this that provides its faster speeds, but (as you’ll find out below), we’ve found its speeds to be average at best, so take this one with a pinch of salt.
Built-In Firewall and Malware Removal
Most web hosts will offer some form of firewall, but not all of them will actively take steps to correct any malware issues. I’ve known plenty of hosts who’ll simply Google a problem and then send you a link. FastComet will actually solve malware problems for you, if only to help safeguard other customers who are using the same server.
Ease of use
The good news is that as a general rule, FastComet takes tasks that are complicated and makes them look easy. From one-click installers to a website building toolkit, FastComet makes life easy for you.
Creating an Account
I thought that the best way to get a feel for FastComet would be to create an account, so I went ahead and signed up.
The process can be a little overwhelming, because there’s a huge number of options on the menu. And unless you sign up for a lengthy term, you should also expect to pay a pretty hefty setup fee.
There are many cross-sells along the way, so be warned.
All in all, it’s not the easiest of setups. Click here to read more about my experience.
Connecting a Domain and Installing WordPress
I also tried connecting a domain and installing WordPress. While I did run into a 401 error, I contacted support via the live chat and was pleasantly surprised with the efficiency of the response.
Installing WordPress itself is relatively easy, but if you want to take advantage of additional functionality like CloudFlare CDN, it can get a little more complicated. Click here to find out more about the process.
Easy Control on the Go
FastComet’s client control area brings everything you need together into a single place. This allows you to manage everything from accounts and domains to billing orders from any device with an internet connection.
It even includes support from the customer service team, which is good news if you’re experiencing problems while you’re on the move.
Website Starter Kit
Even FastComet’s base plan comes with a starter kit: essentially, a bundle of tools to help you get started quickly and easily. Included in the kit are a free domain, an app-installer, a drag-and-drop website builder, and unlimited email accounts. It’s a neat little one-stop shop for all your website building essentials.
One of the main benefits of cloud hosting is the fact that it’s easy to scale your package up and down as needed. FastComet has a full marketplace with a range of different products available, so you can pick and choose only the resources you need, whether that’s greater processing power or increased storage.
For a company with “fast” in its name, I guess my expectations were too high. It’s not that the servers are slow, but I’m not sure I’d call them fast, either.
Some reviewers have talked about slow speeds, downtime, and other performance problems, and one even ran some tests and found that sites hosted on FastComet’s servers loaded slower than sites hosted with a half-dozen competitors.
I ran a Sucuri page load test of my own and found that the speeds are pretty good, but only across Europe, the United States, and Canada. That’s not uncommon among web hosts, but for one with a global network, I’d have hoped for better.
Don’t get me wrong, FastComet does the job — just don’t fall for the marketing spiels and expect something that it can’t deliver.
Excellent Customer Service Means Loyal Customers
Most web hosts have a bunch of disgruntled customers scattered across different review sites, sharing their support horror stories. FastComet has a couple of those too, but they’re much thinner on the ground. Some customers are so loyal that they’ve even responded to negative reviews on the company’s behalf.
As usual, I put the company to the test, contacting support through three different channels.
I tried the live chat at 11:30 AM on a Monday and an agent responded straight away. When I filed a support ticket at 1:00 PM on the same day, an agent replied within an hour and solved my query.
And finally, when I dropped them an email via the contact form at 5:00 PM on Monday, I received a slightly slow reply, at 5:00 AM on Tuesday morning.
In each instance, the support agents were friendly, courteous and professional.
The support team is online 24/7 and they’ll be happy to help if you have any problems. And while there isn’t a discussion forum, it’s worth checking out the video tutorials in the knowledge base. They take you through key processes like installing and managing WordPress or Drupal. This can make the platform even easier to use, whether you’re a new webmaster or a seasoned pro.
All in all, FastComet is one of the better hosts when it comes to customer service, which is a nice surprise considering that the rates are lower than many of its competitors.
FastComet’s pricing is pretty reasonable, putting them on the cheaper end of the market. That’s surprising when you consider the level of support, making it a pretty good choice if you’re looking for a cheap host that can help you out when you get stuck.
It does fall behind competitors when it comes to payment options though. The company only accepts credit card payments and PayPal, so if you were hoping to pay with some other method, you may need to reconsider.
Cancellations & Refunds
One of FastComet’s selling points is the 45-day money back guarantee with no cancellation fees, the idea being that you can try out the services with confidence. I can see why that would be attractive, but I also didn’t want to take it at face value.
When I went through the process of canceling my account, I was subjected to a series of questions and felt a little pressured to stay. Nevertheless, the company did stay true to its promise and told me that the money would be returned to my card within 24-48 hours.
All in all, the process works, but it can make you feel like a number on a spreadsheet. Click here to read more about my experience.
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