We rank vendors based on rigorous testing and research, but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links. Advertising Disclosure
  1. Website Planet
  2. >
  3. Blog
  4. >
  5. How to Cancel Your Account with eClincher and Get a Refund

How to Cancel Your Account with eClincher and Get a Refund

Bethenny Carl Bethenny CarlSocial Media Expert November 02, 2023
November 02, 2023
We put eClincher’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

You’ve signed up with eClincher only to find out the features don’t meet your requirements. Perhaps you don’t like the user interface (consider Buffer) or you’d prefer side-by-side streams for your social inbox (check out Hootsuite).

Whatever the reason, if you need to cancel your account, read on. This article will show you how to cancel your account and request a refund, although the refund part can be a bit tricky.

As I was already on a free trial with eClincher, it was easy to upgrade to the Basic paid plan. As it comes with one user and 15 social profiles, I had more than enough resources to test the system.

How to Cancel Your Account with eClincher and Get a Refund-image1

Upon paying with my credit card, I promptly received a simple yet effective welcome email that confirmed my subscription. While not overly elaborate, it successfully furnished me with all the pertinent information I needed.

How to Cancel Your Account with eClincher and Get a Refund-image2

If you need to cancel your account, it is a straightforward process. From the Account Settings tab, you simply select Cancel and then confirm.

You can still access the account fully until the end of the current billing period.

How to Cancel Your Account with eClincher and Get a Refund-image3

However, as I wanted to request a refund, I needed to contact customer service. The process started well. I simply sent a message to the live chat operator who replied within a few minutes.

How to Cancel Your Account with eClincher and Get a Refund-image4

The refund policy is quite strict. Under the terms and conditions, it states eClincher is under no obligation to provide a refund. Be sure to consider this before you enter your credit card details and make sure you’ve taken full advantage of the 14-day free trial.

How to Cancel Your Account with eClincher and Get a Refund-image5

Nevertheless, I requested a refund on February 19, 2019. While the live chat operator was very helpful, it took me approximately 48 hours to get confirmation that my payment would be returned.

How to Cancel Your Account with eClincher and Get a Refund-image6

What’s more, during those 48 hours I did have to contact the team a couple of times to check that it was being dealt with. Each time the operator was polite, helpful, and apologetic for the delay.

How to Cancel Your Account with eClincher and Get a Refund-image7

Conclusion

It did take me a couple of days to get my money back. Having said that, eClincher has a strict no-refund policy, and they did bend the rules for me, so it’s not surprising that it took a couple of days to get the refund processed.

Throughout the process, the team was always helpful and I was able to contact them 24/7.

eClincher’s a robust tool, but if you’re looking for a platform with a more modern interface, I’d recommend reading about Buffer.

Rate this Article
4.0 Voted by 2 users
You already voted! Undo
This field is required Maximal length of comment is equal 80000 chars Minimal length of comment is equal 10 chars
Any comments?
Reply
View %s replies
View %s reply
Related posts
Show more related posts
We check all user comments within 48 hours to make sure they are from real people like you. We're glad you found this article useful - we would appreciate it if you let more people know about it.
Popup final window
Share this blog post with friends and co-workers right now:

We check all comments within 48 hours to make sure they're from real users like you. In the meantime, you can share your comment with others to let more people know what you think.

Once a month you will receive interesting, insightful tips, tricks, and advice to improve your website performance and reach your digital marketing goals!

So happy you liked it!

Share it with your friends!

Or review us on

570677
50
5000
101353
Best Social Media Toolimage

Grow Your Following and Get More Sales

Upgrade your social media strategy