We rank vendors based on rigorous testing and research, but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links. Advertising Disclosure
  1. Website Planet
  2. >
  3. Blog
  4. >
  5. How to Cancel Your Account with HostPapa and Get a Refund

How to Cancel Your Account with HostPapa and Get a Refund

Mark Holden Mark HoldenWeb Hosting Expert
We put HostPapa’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

HostPapa, a Canadian host, has over 200,000 customers. While the pricing (and the cancellation policy) feels misleading, the plans are feature-packed and easy to use. However, this may not be the right host for everyone.

If you’re looking for a host who can offer more advanced features, check out Liquid Web or one of our other recommended alternatives.

If you’ve signed up with HostPapa and decided it’s not quite right for your needs, this article shows you exactly how easy it is to cancel and get your money back.

All of HostPapa’s plans come with a 30-day money-back guarantee, which is helpful as you can only purchase its plans on one, two, or three-year terms. If you’re past the 30-day period, you can cancel, but you won’t get your money back.

How to Cancel Your Account with HostPapa and Get a Refund-image1

Quick Guide: How to Cancel Your Account with HostPapa and Get a Refund

To cancel your HostPapa account, just follow these easy steps:
  1. Log in to your HostPapa Dashboard.
  2. Click on My Support.
  3. Select Open New Ticket from the upper menu.
  4. Fill out your name and email address, if they are not already pre-filled.
  5. Complete the Subject field with a suitable title, for instance, Cancellation Request.
  6. Select Billing from the Department dropdown menu.
  7. In the Ticket Details field, provide as much information as possible about the cancelation and refund request.
  8. Click Submit to complete the request.

My Cancelation Experience

You know me. Of course, I’m going to test the process and see if it’s as simple as all that. While it is simple, there are a few things to watch out for along the way. Sit tight, here’s my experience in full.

I logged into the admin and created a support ticket. I received a reply quite quickly – within about seven hours. Unfortunately, the response was just asking what my issues were and not committing to the refund.

How to Cancel Your Account with HostPapa and Get a Refund-image2

I responded straight away and asked them to cancel the account. As I didn’t hear back in 12 hours, I followed up again via ticket.

How to Cancel Your Account with HostPapa and Get a Refund-image3

The next day, I still hadn’t received a reply, so I jumped on live chat. The operator picked up straight away as usual. I was politely advised my issue had been escalated and I should receive a reply shortly.

How to Cancel Your Account with HostPapa and Get a Refund-image4

After a few hours, I finally received an email confirming my refund had been applied. However, as it took me a few minutes to work out, the refund was for less than half of the amount I had paid a couple of days earlier.

How to Cancel Your Account with HostPapa and Get a Refund-image5

After reading through the email again, it became apparent that the cost of the domain (which was free with the plan) had not been refunded. Clearly, I was frustrated for a couple of reasons.

How to Cancel Your Account with HostPapa and Get a Refund-image6

First, I bought the plan because it stated the domain was free – I had no idea the domain had cost any money. Second, the amount HostPapa was claiming for the domain (and therefore not refunding) was around four times as much as I’d expect to pay for a domain elsewhere.

How to Cancel Your Account with HostPapa and Get a Refund-image7

Again, I jumped straight onto live chat. The agent, as always, picked up right away. Of course, polite and helpful, but absolutely unwilling to budge. I was not going to get refunded the amount for the domain, the “free” domain.

How to Cancel Your Account with HostPapa and Get a Refund-image8

The situation seemed a bit unusual. Just a day later, I got an email informing me that an additional refund had been issued for my domain. Despite being informed during a live chat that the domain’s price couldn’t be lowered, someone apparently empathized with my situation and reduced the price to a more reasonable level for a domain. It’s odd, but indeed true.

Best HostPapa Alternatives

Are you considering a new web host? Check our recommended HostPapa alternatives:
  • Are you a developer looking for more advanced features? If so, read about the powerful features provided by Vultr.
  • Looking for a cheaper option? Hostinger offers excellent, affordable plans.
  • If you’d prefer a managed solution with automatic updates and server configuration, check out Liquid Web.

Think Twice Before You Buy

I did ask the live chat agent to show me the terms and conditions which explained I would be charged for the domain and she was right, it was clearly in the terms. However, given the length of time, it took to get a refund and the high price for the domain, I was left with a sour taste. It’s a shame, because the rest of my experience with HostPapa was great.

Rate this Article
5.0 Voted by 2 users
You already voted! Undo
This field is required Maximal length of comment is equal 80000 chars Minimal length of comment is equal 10 chars
Any comments?
View %s replies
View %s reply
Related posts
Show more related posts
We check all user comments within 48 hours to make sure they are from real people like you. We're glad you found this article useful - we would appreciate it if you let more people know about it.
Popup final window
Share this blog post with friends and co-workers right now:

We check all comments within 48 hours to make sure they're from real users like you. In the meantime, you can share your comment with others to let more people know what you think.

Once a month you will receive interesting, insightful tips, tricks, and advice to improve your website performance and reach your digital marketing goals!

So happy you liked it!

Share it with your friends!

Or review us on

Best Speed & Uptimeimage

Great Hosting for a Great Price

Plus, get a FREE domain name and email