Freelancer.com Review

Freelancer: The Larges Freelance Website In the World
8.9/10
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Freelancer: The Larges Freelance Website In the World Visit Site

Platform Score

3rd Ranked 3rd from 8
8.9 Ranked 3rd from 8
  • Detailed Scores
  • User Friendly
    9.5
  • Templates
    8.5
  • Features
    9.5
  • Pricing
    8
  • Support
    9

User Reviews

  • lior barzilay

    8.2
    Freelancer.com Review

    Two weeks ago freelancer.com withdraw $133.29 from my saved form of payment account without my authorization. Since than they gave me ridiculous excuses to block my attempts to collect back these funds, including restricting my account, which I am a ble to deposit funds but not being able to withdraw them back! They keep sending me bogus requests to confirm my account without even asking for any real identity information, while all they had to do is refund these funds back to the same place they collected them from. While emailing back and forth with freelancer.com to request the refund, they ask me to close the case I opened with my payment provider, so they can refund my funds back, when I replied that I will not take that risk, they lied by saying that they cannot process the refund unless I close the case (while I verified that this was a big lie!!!). Be careful keeping any payment information on their site, as there is not even a customer service phone number you can rely on. I finally got back my funds from the dispute I initiated with my payment provider. AVOID USING FREELANCER.COM OR THIS WILL HAPPEN TO YOU!!!

  • Chioma Nwabuaju

    8.2
    Freelancer.com Review

    Horrible site. Criminal. Thieves. Dubious customer service and worst platform you can ever depend on. I have worked with freelancer.com for 7years. Seven good years of my life went down with this company.Before then, I signed up with script la nce site which later sold to them my info was transferred to freelancer.com by chance( I didn't just find myself there intentionally considering the circumstance) The first few months, I discovered their non-refundable commission policy which they use to scam both buyers and workers. They can collect lots of money from your account without explanations. after a task is done, they will still collect money and when an employer files a chargeback from the bank, they won't investigate the issue but claims 50% of the charge & give the employer 50% whereby encouraging work without pay while they accomplice the employer to steal from you. Most case, if you get a new employer who didn't know anything about freelancer.com tricks and weakness, you will get paid but once you meet their partners in crime, you're screwed for good. A lot of stuffs are going on there that I wonder why the crime investigation team on the Internet haven't shutdown that site.The latest scam plot between freelancer and the employers is to claim that milestone is released to you while the employer file for a chargeback from the bank and recieve a total refund and you lose your file to them.I have struggled with this issue for months now and an employer I worked for 4months ago with good review given to me, didn't file a chargeback but there is an issue of chargeback filed by freelancer on behalf of the employer. How did I find out, I talked with the employer and he told me clearly that he didn't have any issues with me. Infact he still appreciates the task I did for him. I asked him to contact freelancer.com and he did but they asked him to provide vital government based info with other credit card details and he sensed the fradulent plan and refused. The employer replied to me with this comment "That site is evil" he encouraged me to use other platform but I wanted to get to the root of the matter by contacting freelancer.com customer service who claimed that the employer refused to further verify his identity. I asked them what that has to do with the chargeback claims (because it's obvious the employer didn't file dispute and the task I did 4months ago. Till now this people haven't replied, they took 350 Australian dollars from my account and refuse to give me back my money. They money I worked for was collected from me without any explanation or reasons. I'm tired of this system that I wish to report them to all reputation sites on the internet because that's not the only bad experience I had on freelancer.comPlease don't mind the good reviews you see around. Freelancer.com paid some people to write good reviews to promote their site. While most of the bad reviews you're seeing is real.

  • marius

    8.2
    Freelancer.com Review

    hello my friends. i hope you are doing great. from personal experience, just recently i have hard times with http://www.freelancers.comthey won’t give me my money that i worked for in a valid contest. they have to give me 166GBP. but they are sc am, they told me that the contest was closed to protect me as a user. this has no relevance or logic..short story: i have entered in a contest, with prize 500GBP to create design for an employer. the contest was GUARANTEED (this is a safety measure to guarantee us the freelancers that the money will be paid to us, for sure, meaning the prize wil be awarded 100% even if the employer does not decide a winning design). i have uploaded many valid entries, me and other freelancers. the contest holder (employer) had 14days to decide the winning design, but unfortunately he did not pick one. so the prize must be splitted between the active entries. meaning me and 2 other freelancers had active entries for the contest. i have talked with one of the support team and assured me that the money will be splitted in 3, after another 14 days. it has been passed these 14 days, and yesterday when i wait my part of the share 166.66GBP, i see the contest deleted and no money in the account.their explanation: “We understand your concern on this contest. However, it is better to remove the contest that will cause liabilities to users and to us even if the contest is Guaranteed. We are protecting users from this kind of contest as it will create issues in the future.”are you kiding me?? and so they took our prize money and for what?? AVOID THEM !!! THEY ARE SCAM AND THEY MAKE THE RULES BUT THEY DO NOT RESPECT THE RULES NOR THE TERMS AND CONDITIONS. IN THEIR TERMS AND CONDITIONS SPECIFY THAT GUARANTEE PRIZE MEANS THE MONEY WILL GO TO THE FREELANCERS 100% !! AND IS BU.LL.SH.IT !!

  • Nick

    8.2
    Freelancer.com Review

    This website is crap, it is a total SCAM, they are all THIEVES, they are the worst to have ever happened to the Internet. They are money hungry people who will screw their clients. Yes, that's right they are so money hungry they are not happy with th e money they charge you for everything (every click costs money there) but will actively try to create problems with your account in order to lock you out and keep your money.PLEASE DO NOT USE AND SPREAD THE VOICE THAT THEY ARE SCAMMERS. ALSO EVERYBODY SHOULD PLACE A complaint with the Australian ACCC to see if they can do something against this monster scam. The scam of Bernie Maddof is small compared to the scam of MATT BARRIE

  • LL

    8.2
    Freelancer.com Review

    They ask for personal information such as address and government ID, since they already have your credit card information this may as well give them all the necessary information to steal your identity. Furthermore, no customer service at all

  • John Accardi

    8.2
    Freelancer.com Review

    Freelancer is terrible. I don't generally write negative reviews. I'm not a complainer. But I have to write this one about freelancer.com.I created a post and paid to upgrade for the recruiter program. I got nothing that was advertised. My "recr uiter" simply pointed out freelancers that signed up for the job. None of them matched my requirements so I asked them to find freelancers that did. They continued to just point out freelancers that already showed interest in the job posting. Why pay for a recruiter if they they don't recruit anyone new?I stopped using the service after 1 hour and tried to get a refund. There is no customer service. You need to submit a ticket. There is no phone support. They take weeks to respond to the ticket and ended up just saying I can't get a refund. The funny thing is that it was my "recruiter" who responded to the ticket.I tried very hard to contact someone else or get some kind of service but could not. They just make you wait it out for weeks and figure you will give up eventually...which I did. I can't waste any more time.But I hope freelancer fails. And I'm sure they will. They do not offer a good product and there is no customer service.I've been using Upwork.com for years and it is so much better. Better freelancer talent, easier to use, and great customer service.There is no reason to even try freelancer.com and they'll disappear in a few years anyway.John

  • Micheal Artiga

    8.2
    Freelancer.com Review

    Stay away!! They are complete scam artists.

  • Steve

    8.2
    Freelancer.com Review

    I have had it with freelancer.com. I am over the scams, the taking of my money, the poor service. I am over it all.So I set up a petition to NASA to get them to cut ties with freelancer.com. Hopefully if enough people sign it, they will and that will shake up freelancer.com (I doubt it though!!!! They seem to be beyond repair!!)Anyway, please sign it, share it, support it. You know the drill. Thanks.https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-comPs sorry if you see this cut and pasted on other posts, I want to get this message out super duper quick and as far as possible. Cut and paste saves me time!! Pss Please help spread the word!!

  • Grace Gao

    8.2
    Freelancer.com Review

    Scam website who steals money from the users by suspending the account after a phone call with incomprehensible accent to make you fail to answer his questions for verification, and rejects your proposal for unlocking the suspended account though yo u provided required documents such as Nation ID, passport, bank statement, etc.

  • Anne Lund

    8.2
    Freelancer.com Review

    Freelancer takes your money with lots of fees, also is hard to withdraw money once you've earned it. They even run a scam where a fake company called Faithartistry offers you a bogus position and when you accept the company proves bogus but you are s till liable for the 10% fee. This scam is an algorithm the company Faitharistry has actually contacted me twice through Freelancer ,and even sent a text message. Upwork a much better bet.

  • visual

    8.2
    Freelancer.com Review

    - Freelancer.com - the BIG SCAM - This video shows how Freelancer.com will smoke away your money - be careful with this site -https://www.youtube.com/watch?v=eESrvA6daG8

  • Jessica Lang

    8.2
    Freelancer.com Review

    Great site to find freelance workers! I have had great experience finding eager workers for small projects, work done right or very well, and always on time. I would not post any legit personal and especially business information about myself on this site and be weary of using and checking my paypal statements carefully. I don't trust this site, but I do use it. I have used the site 7 times and with more to come, for help with undergraduate projects, homework, and tutoring. You pay per hour or use whatever set price you desire. I only did not like how the fees using this site add up fast. I could say they were RIPPOFF because they were unsuspecting and add up fast and ticked me off- worse than a credit card. In comparison to other freelance site, I didn't like looking at my bank statement after all was said and done. There were 3-4 fees for every payment I made, and if I was using milestone feature, then there would be more than 6 fees showing on my bank statement for one project. The fees are not be ignored they add up fast- took the tip right out of my hands. So overall, don't ever post sensitive personal/business information and avoid excessive fees. The website is very maneuverable, and customer service responds instantly.

  • Chaim S.

    8.2
    Freelancer.com Review

    Well... I could write a lot about this company as I used to be their customer. Would like to list only some issues: there is no single code of conduct. The TOS are changed on the fly, even without prior notification. This results in situation that co mpany feels free to do EVERYTHING with its customers (see the TOS: "Freelancer.com has no responsibility for enforcing any User rights."). Company behaves like a bank while having no right to do so. For example they may freeze your deposit and demand your sensitive private data. Nice? This gets better: those are processed in Manila, Philippines. Current or former users who complain publicly are labeled as "crazies", "scammers" or even... "racists". Everything to discredit them. While at the very same time this company labels the criticisms as defacement and threatens with legal actions. Is this legit?Do your own research. Google it: freelancer.com scam

To all the 13 user reviews

Overview

The Biggest Freelance Site in The World, by Far

Freelancer is definitely one of the biggest freelance sites out there, with millions of members joining the site over the years it has been active. Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

With that said though, Freelancer does reach a global audience and helps many small to large sized organisations get tasks done for little cost.

Why Choose Freelancer?

  • The largest freelance website in the world
  • Tons of competent specialists willing to work cheaply
  • Convenient tools for monitoring the progress of the work

Wondering if Freelancer is the best option for getting your project done?

Let us tell you about it!

The Review Factors:

Pricing

8

Fifty Dollars for What?!

It should be clear by now that with its 7,000 000+ registered users Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike iFreelance which takes your monthly fee and leaves you the hell alone, Freelancer does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer. If you get an excellent professional working for you for a very modest pay the $49.99/month for a premium account are not such a bit loss.

  • Payment System – Credit card, PayPal, SkrillMoneybookers and the built-in system of Freelancer payments
  • Payment Protection – Freelancers may ask for an upfront payment, you may demand an upfront guarantee or you can resort to Escrow if you want
  • Payment Disputes – There is a whole section on the site that is dedicated to resolving the disputes you might be having

Initially you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees. The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of the similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal or SkrillMoneybookers account. Freelancer charges fees per every transaction you make through the site.

  • Basic Account $4.95 /Month
    • Employers Yes
    • Freelancers Yes
    Get Started
  • Standard Account $24.95 /Month
    • Employers Yes
    • Freelancers Yes
    Get Started
  • Premium Account $49.95 /Month
    • Employers Yes
    • Freelancers Yes
    Get Started

Templates

8.5

When Quantity of Quality Takes Over

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive points, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old saof ‘quality over quanitity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants, and shockingly low-prices then you wont be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe on Freelancer, but the current “Asian invasion” on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper worker with less requirements. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.

Features

9.5

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most of the similar sites work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals. This is possible through the hardcore money-sucking policies when it comes to the profile promotion and user subscription, but Freelancer has never been as well off as today.

Various badges, levels and the complicated XP system used for ranking the users of Freelancer is something of their own unique invention and we are just hoping that the other freelance websites won’t suddenly decide to adopt it.

User Friendly

9.5

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients there could hardly have been less menus and buttons. The registration process is simple and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, looking for other freelancers or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to real potential workers. Yes, you will get tons of applications per each and every your job posting regardless, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies posing as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.

 

Support

9

The Support Is On-Line, But Not Exactly

Freelancer has a 247 live-chat support, but it’s not actually an instant means of problem troubleshooting as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a problem ticket. Freelancer charges you so much money for just the membership that we didn’t even expect lower quality.

 

  • Email support
  • Live-chat support
  • Extensive FAQs
  • No phone support
  • Live-chat operators may be not quite present the moment you decide to turn to them for help
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Review Summary by Robert Turner

Freelancer was and still is a giant of the web freelancing market. The site itself is excellent if a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer – it is the most popular and populated site, but this is precisely what has lowered its actual value for serious employers. However, as long as there are people willing to resort to the cheapest labor possible and vain freelancers willing to work nearly for free and have good-looking profiles as the same time Freelancer will still be one of the key freelance websites.

PRO’S

CON’S

  • Great number of qualified and cheap freelancers
  • Awesome usability
  • Works with different payment systems
  • Has reliable tech support
  • Too many unskilled newbie freelancers
  • UTons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
  • Starting Price: $ 4.95
  • Fee: %
  • Time Tracking: No

Review Summary by Robert Turner

0/5 (2 Reviews)
  • Starting Price: $ 4.95
  • Fee: %
  • Time Tracking: No

Freelancer was and still is a giant of the web freelancing market. The site itself is excellent if a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer – it is the most popular and populated site, but this is precisely what has lowered its actual value for serious employers. However, as long as there are people willing to resort to the cheapest labor possible and vain freelancers willing to work nearly for free and have good-looking profiles as the same time Freelancer will still be one of the key freelance websites.

PRO’S

CON’S

  • Great number of qualified and cheap freelancers
  • Awesome usability
  • Works with different payment systems
  • Has reliable tech support
  • Too many unskilled newbie freelancers
  • UTons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you

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