Reviews and expert opinion Freelancer.com

Max Anderson
Max Anderson
Freelance Jobs Expert
With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. Read on to discover the best alternative.

Overview

freelancer-overview

Bigger Definitely Doesn’t Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. We recommend Fiverr as it is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional for as little as $5.

Templates

3.0
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.

Features

3.0
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.See full list of features

Ease of use

3.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.

Support

3.0
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Pricing

3.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike , which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

User reviews

Based on 62 reviews in 7 languages
1.7
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Jared Alvarado
USA
1.0
Angry! Freelancer stole my money and didn’t delivery the project, nobody from freelancer help me or respond my complaints

I hired a freelancer from this website, the guy after I paid him some milestones bout $500 us dollars. He starts getting a bad attitude and he stops texting me and responds. I submit a formal complaint to freelancer.com support 8 times and nobody reply or takes the case! Very bad service and complaint department!

March 18, 2020
Rod
Germany
1.0
EMPLOYERS STAY AWAY FROM THEM PERIOD

Bottom Line Up Front is on the surface it seems straight forward right. I create a contest with a guarantee prize winner, freelancer or consultant submitted their work and I chose and awarded a winner. Money was prepaid at the time I created the contest. For the next 30 days, they refused to pay my contest winner putting road block after road block about verifying my account. I took a stupid picture of me holding my Driver License along with a stupid code they had me write down on piece of paper and upload it as proof of identity, that was not enough. They wanted a copy of bank account statement in addition. That's where I drew the line and refused to do so. There's absolutely no basis for this company to have my bank account statement. My poor freelancer still hasn't gotten paid. My Advice to All Future Employers, take your business ELSEWHERE! ZERO FREAKING STAR FOR THIS COMPANY, they will damage your reputation!

March 13, 2020
Janie
Thailand
1.0
The worst service I’ve ever used

I’m an entrepreneur and I hired a freelancer there for copywriting and proofreading my website content. The freelancer didn’t get my project done and I didn’t get any response from the freelancer after the first day we discussed the project. I requested for a refund, the customer services said it’s on the freelance end to release the refund for me, they can help nothing. If the freelancer doesn’t release the refund in 2 days, I can open a dispute ticket. I’ve already opened it, but they said I must wait for the freelancer to accept the ticket for 5 days, they will start investing after that. It’s been 5 days, I got no response from the freelancer and the customer services. They also said I won’t get the project fees and deposit fees refunded with cost around $6. THIS IS THE WORST SERVICE I’VE EVER USE. This proves Freelancer.com only care about their commission from employers and freelancers. They don’t protect employers at all. I didn’t get my project done, and their stupid customer services, I’m still charged for those stupid fees and I haven’t got my refund yet.

March 13, 2020
David Reynolds
Canada
1.0
Geared for Freelancers not Employers

Truly confusing site with milestones payments which lock you in even if the freelancer does not do the job. Their process for filing a grievance is misleading. You have to pay a minimum of $50 just to say there is a problem. There is no one you can talk to and basically I don't believe that they care as it is a numbers game of getting employers to buy-in to a process that continually requires paying for something you have not received

February 26, 2020
Barney Rubble
USA
1.0
They can't complete a simple request

Someone signed up for freelancer using my email address. I just want all the messages to stop, but freelancer.com can't figure it out. The "verify your email" message means nothing. I didn't verify, and I'm still getting tons of messages from them. They seem baffled by this straightforward issue. I'd shudder to think how they would handle something complex.

February 19, 2020
Jack M
USA
1.0
The Wrost Service

Freelancer.com is the worst job site for both clients and Freelancers all over the world. They are all thieves and have the worst support service. They restrict my account for a month and they said they did not know when my account could be updated. Even they did not tell me why my account was restricted. And then last time, they close my account which had $800 funds and 2 big projects ongoing. I have lost about $3000 in this company... Very very bad company, this company should be destroyed by Rocket and Tanks and Fire!!!! Let's do not work with them!!!! If you work with them, you will lose your money and time surely. Damn it!!!!

February 18, 2020
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Comparison

How does Freelancer.com match up to the competition?

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Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there. If you are looking for a freelancer, we recommend Fiverr – there are loads of freelancers and the fees are inexpensive.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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