Reviews and expert opinion Freelancer.com

Max Anderson
Max Anderson
Freelance Jobs Expert

With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. If you’re looking for a freelancer, I recommend you head over to Fiverr, where you can hire someone for as little as $5.


Overview

freelancer-overview

Bigger Definitely Doesn’t Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. We recommend Fiverr as it is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional on Fiverr for as little as $5.

Templates

3.0
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.Explore Freelancer.com Templates

Features

3.0
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.See full list of features

Ease of use

3.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.See if Freelancer.com is Right for You

Support

3.0
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Comparison

How does Freelancer.com match up to the competition?

FiverrCompare 4.7 Compare
GuruCompare 4.4 Compare
Freelancer.comCompare 3.0 Compare
SkillDostiCompare 2.5 Compare

Pricing

3.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike , which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

User reviews

Based on 96 reviews in 10 languages
1.6
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1.0
Kajal Ford
USA
September 02, 2020
Awful service

I posted a data entry job, they took it down for violating ToC. I emailed to ask how I violated ToC as all I mentioned was the job details and they shut my account and told me they could not tell me why as it would be a security violation. I think this place is not a real service. Use ANY other platform

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1.0
David Rosen
USA
August 29, 2020
Pathetic Customer Service

They abruptly froze an account of a freelancer I hired mid-project and refused to refund my money, causing weeks of delays and added costs. Any reputable company would have refunded our money if the issue was entirely on the company's end and had nothing to do w/ client. #FAIL

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3.0
Ryan Hill
Russia
August 05, 2020
Oddities are present

I found a freelancer on this site to fill out the information site. Everything seems to be working fine, but it is confusing that my money is frozen in the account for some time. That is, I can't withdraw them back to myself, but I can only pay for the work of a freelancer

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1.0
Henri Gachon
Canada
July 24, 2020
freelancer slave labor

I was on freelancer for a few years just for logo contest actually never bidded on any work because I do not work for 50 cents an hour here are highlights 1) 75-80% of the contest are below 50$ and most contest over 100$ the contest holders pull put 2) freelancer.com does not penalize copycats so if you come up with a creative logo and get 5 stars be sure a few hours later your idea I cloned by a least 20 to 30 talented designers from Bangladesh 3) employers have no moral fibers they are there to get the most for peanuts 4) freelancer.com does not review contest request so lots of would be employers abuse the contest format by example making a contest where winner pockets after paying the base freelancer fees less than 1$ for a full-size website that designer needs to work most if 1 day for 10cents an hour Bottom line there is absolutely no support from freelancer because all they care about is getting paid if you report an abusive employer its designer that gets penalizedthe bottom line for designers unless you are willing to work for peanuts stay away from this site if you are an employer with no moral fiber like most there this is the place to get world class artwork done for a few dollars or have a project that could cost you 500$ paid a fair rate done at freelancer for less than 6$ USD

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3.0
Philip
Russia
July 22, 2020
Tired of searching!

The background was as follows-our small company was required to create a mobile app...I went through several circles of hell to find an adequate performer here, but I found one! The guy did a good job, but the site requires improvements! Maybe I'll go back to them.

avatar
1.0
Marian Miller
USA
July 15, 2020
Too confusing, no customer service

This site is just not well organized and that leaves the person wanting service in the dark, as well, apparently, as the people bidding to do the job. In particular, they use phrases like "milestone" when just the routine words like "payment options" would help those who do not know the site. Go somewhere else for your work.

Read more reviews

Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there. If you are looking for a freelancer, we recommend Fiverr – there are loads of freelancers and the fees are inexpensive.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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