Reviews and expert opinion Freelancer.com

Max Anderson
Max Anderson
Freelance Jobs Expert

With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. If you’re looking for a freelancer, I recommend you head over to Fiverr, where you can hire someone for as little as $5.


Overview

freelancer-overview

Bigger Definitely Doesn’t Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. We recommend Fiverr as it is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional on Fiverr for as little as $5.

Templates

3.0
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.Explore Freelancer.com Templates

Features

3.0
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.See full list of features

Ease of use

3.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.See if Freelancer.com is Right for You

Support

3.0
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Comparison

How does Freelancer.com match up to the competition?

Fiverr Compare 4.7 Compare
Guru Compare 4.4 Compare
Freelancer.com Compare 3.0 Compare
SkillDosti Compare 2.5 Compare

Pricing

3.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike , which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

User reviews

Based on 85 reviews in 8 languages
1.6
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1.0
No Name
Bangladesh
July 08, 2020
Pure Scam Please Do Something Before We Loose More Money

Pure scam... the same problem like other freelancers...i complete a $100 project without any misunderstanding my client. When I try to withdraw my fund is locked...they said the problem is employer account is not verified...so this is issue between freelancer.com and employer, why my fund is locked????!!!! they are a real scammer...please someone do something...they stole a lot of money from freelancers...

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1.0
anonymus
USA
July 04, 2020
Avoid this website at all costs!

They are thieves. My project was supposed to cost $45 and after their fees $46.34. my account was charged my account 2 times and when I tried to contact them, I received no response. Now, my account is locked and over $93 is blocked. I can't pay the freelancer I hired and I can't release my money. They worst experience possible. Just go with other websites.

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1.0
Wony
USA
July 02, 2020
Do not use this!

I was hired on freelancer.com by a company. after some work, I earned first $600 and tried to withdraw money, but they said I should wait 15 days. in the meanwhile, I continued to work, after 15 days, I earned $3k more and it sat on my balance. and I tried to withdraw again, but they require me to verify my identity. I did that, and then I tried to withdraw again, but my money was on hold and even my balance got negative -800$. What????? I hardly contacted customer service, they said my client had some problem on his account. Hmm, I was 100% sure my client is a regit company in US. I asked for my client to verify his identity for me as freelancer.com is asking. Client didn't want to do that, but for me he did it. but no reply from freelancer.com. More than a month passed already. I am getting lose hopeness to get my money back.

1.0
KL Ken
USA
July 01, 2020
Do not use this site if you value your time and money

I submitted a project. Found someone to work on it, created milestones and then no work (drafts, ideas, concepts - nothing) was provided. when i asked about when i would receive ANYTHING, i was told there was a death in the family. I waited, heard nothing. Reached out - more excuses. I filed a dispute which is trash because you wont get your money back. Just some circuitous language about filing a dispute and having to negotiate with the freelancer who ultimately decides if they're going to give you your money back - guess what - they won't. Fortunately is wasn't money i couldn't afford to lose but the whole process was incredibly frustrating. Don't waste your time.

1.0
Nagy Csongor
Romania
June 23, 2020
I lose 600 USD with Freelancer.com

I want to make 2 projects through freelancer.com For the first project, I paid 150 USD in advance and after a week the freelancer told me that he can not complete my project but he can not send me back the money. After some weeks and ten of emails, freelancer send me back the 150 USD For the second project, I paid 600 USD in advance. After 2 weeks the freelancer told me that he can not complete the project. I wrote a mail to freelancer to send me back the money. They told me that they not will send me back the money. So I lose 600 USD through freelancer. This is not a real company I didn't recommend it. After this, I told the freelancer and he told me that he doesn't get the 600 USD from Freelancer.

avatar
1.0
Paulo
Great Britain
May 22, 2020
This page is a scam

I had 25 dollars in my account, I couldn't withdraw it because it was less than 30 so I just left it there for future use, I came back 3 years later and my money is completely gone,I checked the payment history and they have been charging me 10 dollars per year for not using their services...Pure scam scheme

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Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there. If you are looking for a freelancer, we recommend Fiverr – there are loads of freelancers and the fees are inexpensive.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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