Reviews and expert opinion Freelancer.com

Ranked 3rd from 7 Freelance Websites
4.5
12 22
Based on 38 reviews in 5 languages
Pricing
Basic $4.95
Plus $9.95
Premier $59.95
Max Anderson
Max Anderson
Freelance Jobs Expert
With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. Read on to discover the best alternative.

Overview

freelancer-overview

Bigger Definitely Doesn't Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. Fiverr is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional for as little as $5.

Templates

3.5
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.

Features

4.8
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.

Ease of use

4.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.

Support

4.5
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Pricing

4.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike , which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

Basic

$4.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

Plus

$9.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

Premier

$59.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

User reviews

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1
Alasdair Munn
USA
1
Poor support when project is not paid

Forget any support from Freelancer if an unscrupulous employer does not pay. They wash their hands. I completed a project, the employer never login in again, took my completed academic paper and walked away............................................................................

1
Shahid Hussain
Japan
1
I have used freelancer.com for 5 years

I am using freelancer.com for 5 years now as a freelancer. Last month i have withdraw my payment from since then it has been many weeks now but the payment didn't arrive to my bank account till this day. I have wrote many tickets to there customer support team but there is no reponse beside to be patience. I will request to all the people out there please do not use this website

1
anonymus
Serbia
1
Ripoff platform, greedy management

After years of working on freelancer platform i was taken 250 USD by the freelancer because of their own fault. I had the job done and provided all the files to the client, but then they took the money for themselves, deleted the clients account and even charged me a fee/commission for the very same project.

1
Sarmistha G.
India
1
Unreliable (Cheat could be a better word!)

It will start well, more so if you get some projects. One fine morning, they will just xlose your account. If you try to contact, they'd have this standard, robotic response that you have violated their TOS. This is exactly what happened to me. I always stick by the rules and one of the last people to violate any terms and conditions intentionally. Moreover, this happened exactly after they deduct ed 2 amount to verify my credit card and resolve a dispute with one of my clients that I was very certain to win! It's better not to join these site at all because it is more painful to lose hard earned money than to not earn at all!

1
Sachin
Indonesia
1
Worst website in world

They are not professional, they only support project owner, a client after 3 years make dispute and they refund all $$$$ amount from my account and make my account lifted reason was client updated Wordpress version after 3 years and he lost some design changes but client complete to redesign after 3 years. How is that possible they support client there? Freelancer team saying its all project owner talk to him and make this solve so we can remove your account restricted......now this is F**king worst thing. I don't work life time on a single project. Another thing they said in fixed project there is no time deadline for project support client can contact nay time?I highly recommend don't move to there they are very bad person and will not support you...

1
anonymus
Finland
1
Criminal company

The service stole my money even though I had already paid for my work. The money remained a hostage. Demanding to prove identity I wonder about such arbitrary action. Depositing is successful but if you want to return the money they will not return the money if you do not prove your identity. In addition, they closed my account and stole all my money. I am considering legal action against this criminal company. Not worth using.

Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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