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Reviews and expert opinion Freelancer.com

Max Anderson Max Anderson Freelance Jobs Expert

With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. If you’re looking for a freelancer, I recommend you head over to Fiverr, where you can hire someone for as little as $5.

Overview

freelancer-overview

Bigger Definitely Doesn’t Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. We recommend Fiverr as it is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional on Fiverr for as little as $5.

Templates

3.0
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.Explore Freelancer.com Templates

Features

3.0
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.See full list of features

Ease of use

3.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.

See if Freelancer.com is Right for You

Support

3.0
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Pricing

3.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike iFreelance, which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

Comparison

How does Freelancer.com match up to the competition?

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User reviews

Based on 155 reviews in 12 languages
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Bartłomiej Poni
Poland
September 12, 2021
The worst Company ever!

worst company of how I cooperated! I've been waiting for my money for two months, support is a joke! you are scammers !!! I have been waiting for the return of my money for two months or a document from the bank confirming it! instead he keeps writing the same crap to me! great company, great support! zero contact and the commissions were charged right away! in one word CHEADERS! I do not recommend!!!

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2
Teodora
Spain
September 01, 2021
It’s not really worth it

I don’t think a logo is worth $ 20. For very beginners, it may be worth it, but there are better sites and options as well. In addition, the whole system is terribly slow, unresponsive. Unable to identify a passport e.g. I don't pay € 100 to be verified by a freelancer. Exaggerations and shortcomings.

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1
Shaun Waters
Indonesia
August 24, 2021
Avoid this platform

There are great freelancers on this site - however, the team behind freelancer make it impossible to work with - holding back funds that you paid from the freelancer and then making it impossible to speak to support. There are much more professional sites to work with

1
Ahmed Mohamed Gaber
Egypt
July 13, 2021
This website acts as a digital slave ship.

I had the worst experience with this website, I had 2 projects as a freelancer on this website and both went bad: 1- My first project: After the project was completed and delivered later the client managed to withdraw the money probably through his bank so the milestone was reversed and I have lost my money. 2- My second project: After agreeing with the customer on the milestones I have started working on the project and completed most of the required work, but then the client changed her mind and wanted to add extra requirements or cancel the project, I tried everything with her but she was acting in a really nasty way with me, so I have canceled the milestone to end the project but she left a negative review on my profile and 1 start rating. the website then wanted me to pay the fees for that project although I didn't receive any payment for the work I have done. When I have contacted the support service with screenshots of the chat they just closed my ticket and did nothing about it. In summary: 1- The website has no secure payment system, after completing a project you can lose your money if the client called his/her bank and asked to cancel the transaction. 2- prices for the projects are very low and most of the freelancers there compete over price. 3- No customer support for freelancers, you can submit a support ticket but they will simply close without doing anything about it. 4- The website policies are completely biased against freelancers. they will charge freelancers for projects even if they didn't receive any payments.

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1
Mae
Indonesia
July 13, 2021
Creepy Controlling Big Brother vibes

Wow. I am so creeped out by the snooping, controlling Big Brother vibe of this website. I brought several of my personal clients onto the platform and asked them to just hire me through the website instead of just doing independent freelancing for them, (for tax purposes). I figured, hey, Freelancer will take a big cut out of my profits, but it's worth it to consolidate my business into one place, have taxes all in one place, and start building my profile on here. WOW. Think again!! They treated me like the enemy, harassed me, went in and read all of our client / freelancer emails, and apparently could tell that we were also communicating off the app (it was my first day on the app and I had no idea that wasn't "allowed")... I just figured they'd be stoked to take a cut of my payment and to have me bring their site business. But Oh no, this creepy website went into my profile, read all the emails between me and my clients (about a REAL job she was hiring me for, mind you - but we communicated through the app and also via text, as per usual) ... then they BLOCKED the account of one of my clients without even saying a word to her. When I called customer service to explain that I didn't know I wasn't allowed to "know" my clients before working with them on Freelancer .... and wasn't "allowed" to communicate off-all .... they harassed me repeatedly, then threatened to delete my account and all my clients' accounts. WOW. So Insane. I will never ever use them again, either as a buyer or a seller. Way too many other platforms out there. Freelancer.com operates like a communist dictatorship. No humanity. No gratitude for me bringing them my clients. No compassion for me not knowing all the rules on my first day of signing up and bringing them business. So gross. Go elsewhere

1
CraigT
USA
July 01, 2021
No Support – SPAM listings – Horrible filters

Overall, a dreadful experience I'm glad to be away from. I did land one project there. ID Verification was a nightmare, and afterward, although my contact country was listed as US, my "security contact" country was listed as "Canada". Went back and forth with support and they INSISTED it was being worked on and would be resolved. That was Feb (2021). June (2021) and it's not fixed. A majority of listings are spam-duplicated. Only email verified (which I complained to support about). Exact same project text, but small changes (one listing showed project amount over $2000(!) while the next listed "$15/hr". Easy enough to filter out as it's being created so it's never listed. I was assured they have a "department" that diligently checks listings for spam. My daily feed was 90% spammed listings. Useless. As mentioned, I'm in the US and prefer to work in or near my own time-zone - in real-time or close to real-time - not with a half-day fime offset. There are NO location/region filters to do this. It's either "remote" or "on-site". The final annoyance was when I went to leave. You "have to have at least $30 in your account to withdraw" funds. I had $15. You can't close your account with a balance - but, I can't pull out my balance because it's <$30. Ugh! Round and round for weeks about this (I told them just to TAKE my $15 and have an office party with it!). I finally discovered a withdrawal method you can use for ANY amount - that they never mentioned. Wow. Just wow. Finally got my $ and got off the site. Overall, most of the listings are spammed. After 4 months, support couldn't fix a simple setting (non-existent support). Poor filtering to search for relevant work. AVOID! None of the other 4 sites I use come close to having these issues.

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2
Levi
Russia
May 13, 2021
Such a thing..

Not a very convenient service for finding an employee. The service is not intuitive enough, and various errors occur. I still managed to find a couple of translators for my site, but it took so much effort that the motivation disappeared every hour

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3
Katushabe Hellen
Uganda
May 04, 2021
Freelance with easy connection to clients worldwide.

I believe that freelance is a platform that will help me to browse through project requests and send a bid for the ones that best match my skills. Freelancers can showcase their skills, share their portfolios, and outline their rates.

Read more reviews

Freelancer.com REVIEW: BOTTOM LINE

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there. If you are looking for a freelancer, we recommend Fiverr – there are loads of freelancers and the fees are inexpensive.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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