Reviews and expert opinion Freelancer.com

Ranked 3rd from 7 Freelance Websites
4.5
12 11
Templates
3.5
Ease of Use
4.0
Features
4.8
Pricing
4.0
Support
4.5
Based on 26 reviews in 3 languages
Pricing
Basic $4.95
Plus $9.95
Premier $59.95
Max Anderson
Max Anderson
Freelance Jobs Expert
With over 25 million registered users and 12 million completed projects, Freelancer.com is one of the most popular online marketplaces. It operates on a commission and monthly membership fee model: both the employer and freelancer pay an hourly or project fee, with the commission varying depending on the membership level of both parties. One limitation is that freelancers can only submit up to 8 proposals in a month before they’re forced to upgrade to a paid account, which may be a deterrent for freelancers just starting out.

Overview

Freelancer.com

The Biggest Freelance Site in The World, by Far

Freelancer is definitely one of the biggest freelancer websites out there, with millions of members joining the site over the years. Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

With that said though, Freelancer does reach a global audience and helps many small to large sized organisations get tasks done for little cost.

Why Choose Freelancer?

  • The largest freelance website in the world
  • Tons of competent specialists willing to work cheaply
  • Convenient tools for monitoring the progress of the work

Wondering if Freelancer is the best option for getting your project done?
Let us tell you about it!

Templates

3.5
Freelancer.com

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.

Features

4.8
Freelancer.com

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.

Ease of use

4.0
Freelancer.com

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.

Support

4.5
Freelancer.com

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Pricing

4.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike iFreelance, which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

Basic

$4.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

Plus

$9.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

Premier

$59.95
/ Month
  • Transaction fees
  • Signup fee
Get Started

User reviews

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1
Sean Pan
USA
1
Worst Platform. Don't work with online freelancers.

Billing is completely messed up. I had the transaction statement in front of me yet I still couldn't understand it. My CPA who works for fortune 500 couldn't either. They will auto charge your card even with existing sufficient fund in your Freelancer Account for the project. TL,DR: Hire a real person. Internet always has its limits, and this one is critical.If you are a small business owner looking to have some extra help coming up with marketing/sales works, don't waste your time and effort with this platform. I expected 400USD of research work for my company because neither my staff nor I had the time to do it on our own. Many of them are college/high school students looking for a side gig; the worst ones had no proper English education nor any understanding of the true skills required to complete real works of career professionals. You see people there named "John William" and "Elizabeth Days" in England while their true IP locations are out of India or Bangladesh. Not saying the region implies anything, but I've worked with many very talented & hard-working Indian people in my life, and they usually don't mask their names with something else. I talked with over 20+ freelancers on the platform and picked the seemingly "best" (from his/her past work and experience) among them before I made the decision. Yet the work I received had so many grammatical mistakes and awkward phrasing to the point it wasn't even readable. The entire work I received was worthless because I couldn't use it in any way, shape or form. The freelancer thought I had absolutely no understanding of her time and work, yet I was frustrated because the time & money wasted and how I let my team down by using Freelancer.com thinking we could meet the timeline of our sales/marketing campaign. The freelancer was delusional about her writing skills. It was horrendous. I couldn't help but start to think about the reasons why most freelancers are on there in the first place. Many of them do not have daytime jobs, and I wouldn't be surprised to find most of them don't have real paying jobs at all. You need honest-to-God experience and skills to be able to make money in the real world. Your time or effort means nothing if it turns out your work is not usable anywhere. Just like sales. If the guy decides to not go with it, your work is wasted, and many times it was because you were just simply not good enough, and you're gonna stomach it, get all the feedback you can to know where it went wrong, and in the future get better at it. That's the hard lesson many freelancers on there don't seem understand.If you really need to get work done by someone else because of time limit or shortage of staff, hire a real person. Internet has many great resources, but when it comes to freelancing works, it's tough to find someone who understands and translate your expectations into the work that they do. They're just there for the gig and petty cash.

1
Danny
USA
1
Frustration

So the site won't let you talk to the developers via video chat unless you decide to hire that team, and for some complex projects you can't just decide to hire which team by some brief chat msgs, and when you have a call with dev teams outside of the freelancers to discuss more details, your accounts got shut down without any warnings. This logic how it runs doesn't make sense, i will take my money to another platform

avatar
1
uday singh
Poland
1
Worst site ever - Do not waste your time if you are looking for freelancer

I wanted to get some customization done on my wordpress site. So, I created an account. I spent more than 2 days in trying to finalize a freelancer after speaking to several. I awarded the project to a freelancer, paid the money to freelancer. And suddenly, after a day, Freelancer just closed my account providing no reasons. You have to raise a damn ticket in their horribly designed system just to know why was your account closed. The worst part is they don't tell you the reason why they closed, they send you 1000 lines of Terms and Conditions page link. So, If you want to save your time and looking forward for a genuine platform to get your work done use platforms like Fiverr or Upwork or any other. Even my credit card got blocked because of their terrible susceptible systems.

3
MM
Germany
3
Too spammy, too all over, too greedy

I am trying to get into freelancing as in the first few steps I have already paid 5 Euros for a 5 min English test which at the end does not even tell me what I did wrong in that 3%. Some jobs are straight job ads, no projects as such. Will see how it goes

1
Liz
USA
1
Horrible quality control, oversight, accountability, or sanctioning for bad freelancer work product

I used it for editing of application materials and was returned a document that was reformatted but otherwise contained the same typographical errors in the originals I submitted for them to edit. In addition, they didn't bother to read the job announcement and rewrite the CL to fit the announcement. Nor did they complete all four of the documents I hired them to edit. It was a lousy experience and a waste of money. I'm sure there are great editors on the site but it's like playing roulette; how many are great and conscientious will determine your probability of engaging one of the best. But, we as consumers don't know this information going in and Freelancer doesn't need to provide us with it. Stars and reviews can be generated via friends? Is there oversight on the part of Freelancer to ensure these reviews are accurate. Freelancer didn't provide any solutions or sanctioning for the shoddy edits I received.

1
Ofir Segev
USA
1
I got hacked by my Freelancer

My Freelancer got a hold of my account logged in paid himself and closed my user. Than tried hacking into my email and Facebook account. I created a new account with Freelancer to report this fraud. They did nothing. They did care, communication was horrible, i.e., no number to call, chat take so much time to get an agent and you can go hours and hours without anyone responding to your support ticket. Eventually, I called my bank and disputed the charges. Never again I will use this platform.

Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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