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Reviews and expert opinion Freelancer.com

Max Anderson
Max Anderson
Freelance Jobs Expert

With over 25 million registered users and 12 million completed projects, Freelancer.com is a giant of the freelance world. However, there have been recent issues with spam, fake profiles, and low-quality work. If you’re looking for a freelancer, I recommend you head over to Fiverr, where you can hire someone for as little as $5.

Overview

freelancer-overview

Bigger Definitely Doesn’t Mean Better

Freelancer is definitely one of the biggest freelance websites out there, with millions of members joining the site over the years.

Along with the large user-base comes an even larger problem that has been at the forefront of Freelancer’s dip in popularity. I am of course talking about the extent of spam posts and spam applicants that the platform seems to attract without having the ability to control it at all.

If you don’t want to waste your time wading through all that spam, you’ll be glad to know there’s a great alternative in town. We recommend Fiverr as it is home to a wide variety of freelancers who can get practically any job done. And the best part is that the prices are unbelievably low – you can hire a professional on Fiverr for as little as $5.

Templates

3.0
freelancer-templates

When Quantity Takes Over Quality

Freelancer claims to have a database of more than 7 million users, which is a staggering figure to say the least. While this used to be a big positive point, over the years the lack of control Freelancer has over spam applicants and posts has made it a serious issue for the company. The old say of ‘quality over quantity’ certainly rings true here as you can get lost in a minefield of low quality posts, and tons of low-quality applicants bidding on your jobs. If you are happy to receive hundreds of applicants and shockingly low-prices, then you won’t be fussed by Freelancer, but for those looking for a clearer outlook, Freelancer certainly proves to be an issue.

You can find freelancers and employers from all over the globe, but the current Asian invasion on the freelance market has flooded Freelancer the most. The major part of the active subscribers of the site are from India, China and Philippines, alongside with way more qualified and reliable specialists from Eastern Europe, which also agree to work for wages below the minimal survival level.

The other 10% of the applicants would be the scarce highly skilled professionals from the Old World and the USA who had been working through Freelancer since its very first days and who are not willing to leave the sinking ship. They have the highest level premium account and all the possible badges available on Freelancer, but in most of the cases employers prefer to hire a cheaper workers with less experience. Scams and frauds became another plague of Freelancer these days. Should you hire a reasonably good freelancer, make sure you have a senior developer or an editor who’d be able to make almost inevitable improvements.Explore Freelancer.com Templates

Features

3.0
freelancer-features

They Invented These Features

One may agree or disagree with the feature set and policies available through Freelancer, but it’s hard to shrug off the fact that Freelancer is the web-freelance resource that actually invented the ways most similar platforms work. Despite the tons of spam and inadequate bidders, Freelancer keeps blooming and engrossing the less business-savvy rivals.

Various badges, levels and complicated XP system used for ranking is something of their own unique invention, which other freelance websites have adopted and improved to eventually surpass Frelancer.com.See full list of features

Ease of use

3.0
freelancer-ease-of-use

A Maze of Buttons and Features

Freelancer’s navigation might seem a bit complicated for a first-time user, but in fact everything is highly intuitive and – let’s face it – with so many features Freelancer has to provide to its clients, there could hardly have been less menus and buttons. The registration process is simple, and you may even skip it in favor of logging in through your Facebook account. You can register as a freelancer looking for work, a customer seeking for contractors, or get an account enabling you to perform both of these functions.

Once you’re in you’ll be prompted to complete your profile and add a portfolio as well as perform a lot of other tasks that will make your profile rank higher and seem more legit and attractive to potential clients.

As a customer, you will get tons of applications per each and every job posting, but bear it in mind that a major part of those applications are automated and generated by scripts. This is done by freelance slave-driver agencies, posting as individual contractors who’ll promise to do the work insanely cheaply. They will even do it – but the resulting work created by severely underpaid workers will be poor.See if Freelancer.com is Right for You

Support

3.0
freelancer-support

The Support Is On-Line, But Not Exactly

Freelancer has a 24/7 live-chat support, but it’s not actually an instant means of troubleshooting, as the operator assigned to you may easily turn out to be “away” in the chat. However, you can always resort to the FAQs, extensive troubleshooting section, write an e-mail or submit a ticket.

  • Email support
  • Limited live-chat support
  • Extensive FAQs
  • No phone support

Pricing

3.0

Fifty Dollars for What?!

Freelancer – with its extreme money-sucking policies – is not making money on the monetary transactions between the employers and the freelancers after a job well done. Freelancer.com is totally indifferent – if not to say “oblivious” – towards your activity on the site, as long as you are feeding it with your cash for acquiring new levels and ranking higher in the freelance lists. However, unlike iFreelance, which takes your monthly fee and leaves you the hell alone, Freelancer.com does not forget to get its cut of your money. The only thing that justifies this and the extremely high premium account fees is that you can save a lot of money hiring cheap workforce through Freelancer.

Initially, you start out with a totally free account, but you have to pay to unlock more options and lower the transaction fees.  The tests available for freelancers are all priced $5 and above. You can pay to make your job posting or bid show #1 in the list of similar offers.

There are various ways to pay and withdraw money from Freelancer. You can use your verified credit card, PayPal, Skrill or Moneybookers account to deposit or withdraw funds.

The payment protection mechanism allows freelancers to ask for an upfront payment, and for the customer to demand complete satisfaction in return. There is a whole section on the site, dedicated to resolving disputes between freelancers and customers.

The 1 month free trial allows both freelancers and customers to try it out without for paying services fees, but of course, that doesn’t mean you get free work done. You would still need to pay the freelancers you hire.

Comparison

How does Freelancer.com match up to the competition?

FiverrCompare 4.7 Compare
GuruCompare 4.4 Compare
Freelancer.comCompare 3.0 Compare
SkillDostiCompare 2.5 Compare

User reviews

Based on 110 reviews in 10 languages
1.6
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1.0
Kristen Arnold
USA
November 13, 2020
Crooked and Don't care about helping you

Freelancer.com holds your money that an Employer already paid for work completed if they have an issue with the Employer. This is disgusting. Many people sign up to find help getting Freelance work, none of us are getting rich on this site. Not to mention that they allow people to post all kinds of bogus projects without vetting them first. So they have a problem with their vetting system, or maybe they've just pissed off an Employer and the Employer decided they no longer wanted to work with them. So they take back and withhold the money that Employer already paid you. I definitely do not recommend this site, and if you want to continue to work on this site, you do so at your own risk because Freelancer, doesn't care about you.

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1.0
Mike Mona
USA
November 11, 2020
They charge $10/month for holding an account

Worst practice in the industry. They didn't tell me anything, my account shows as free, but still, they changed their policy without warning, and charged me $10/month as Dormant Account, and I did not notice until 5 months later. Totally disappointing.

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1.0
Angela
USA
November 07, 2020
Scam

The company took my hard-earned money even when presenting complete proof of being a real person, was told that I was not a real person. Months of back and forth, asking for payment, refunds, and closing my account. I paid them to do work, yetbin turn, they never paid me. No stars if I could.

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1.0
Indrek
Estonia
November 07, 2020
Think twice or even better three times!

freelancer. com business habits suit well somewhere in Dickens-era London`slum, but not in this day` Western world. If you are a freelancer, the team of freelancer.com doesn`t get tired to think new tricks do not transfer the money you have earned. If you are the client they will find seven good ways to pull one over on. The last few years last the Asian invasion. Means - 90% of contestants game from India, Bangladesh or Philippines and this means 95% of entries are fake (stolen from web). Once again: think twice.

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1.0
Mikrokod
Poland
November 06, 2020
READ AND BEWARE!

1. freelancer.com took money from my account several times without a warning. My account was ok and verified. I had a premium membership. 2. You have to fight with freelancer.com to get back an initial project fee if your project was cancelled by freelancer.com (they always refuse to make a refund initially). 3. Their incompetent workers allow projects from invalid accounts (freelancer.com takes initial project fees) and afterwards, you are punished for their mistakes (they block money on your account, they take money from your account) 4. It doesn't matter that your employer created his account several months ago and had positive reviews. All of a sudden his account is invalid and freelancer.com takes money from you. You pay for the sins of your employer. 5. They can cancel a finished project after several weeks and take money from you (freelancer.com can generate a negative money balance). It doesn't matter that your account is ok and verified. It doesn't matter that you have a premium membership. 6. They can cancel your ongoing project. They can delete your employer's account and remove a milestone associated with the project after you send source files to your employer. You have no possibility to post a negative review if the employer doesn't pay outside freelancer.com 7. You cannot change a review if a project was cancelled by freelancer.com and an employer refused to give the money back to you (money is taken by freelancer.com) 8. They can block money on your account if freelancer.com has problems with your employer. If the employer doesn't do what freelancer.com wants, the money is blocked forever. 9. You have to ask your employer to fix his account because freelancer.com blackmails you by blocking money on your account 10. You have to fight to get back a project fee if you were scammed. freelancer.com doesn't take any action against a scammer (his account is not blocked) 11. Ubiquitous phrases about security are fake

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2.0
Marius
France
October 30, 2020
It was a long time..

Finally found a copywriter after a week of searching on this site! Guys, well, it's very hard to find a normal copywriter, why is there no sorting by rating? As a result, 5 people passed through me until I found an adequate and competent freelancer

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Bottom line on Freelancer.com

Freelancer was and still is a giant in the web freelancing market. The site itself is excellent, but a bit too greedy when it comes to giving you anything for free or promoting your profile. The hype and shameless promotion played a nasty trick on Freelancer: it is the most popular and populated site, but this is precisely what has lowered its actual value for customers. However, as long as there are people willing to resort to the cheapest labor possible to have good-looking profiles, Freelancer will still be one of the key freelance websites out there. If you are looking for a freelancer, we recommend Fiverr – there are loads of freelancers and the fees are inexpensive.

PRO’S

  • Great number of qualified and cheap freelancers
  • Works with different payment systems
  • Has reliable tech support

CON’S

  • Too many unskilled newbie freelancers
  • Tons of spam postings and bids
  • Charges money for every step you take
  • You may need to hire a senior developer or an editor to look over the work submitted to you
Max Anderson
Max Anderson
Max is a Product Architect and Data Scientist. He teaches HTML, CSS, and JS to young web developers, and he wrote a few of the first guides to mobile app developments for Android and iOS.

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