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POOR MANAGEMENT AND CUSTOMER SUPPORT
Worst ever experience. They are thief and completely Froud. They stole my $300 and closed my account for no reason. Please don't waste your precious time using this fake app. When you try to contact support then sent auto generated replies. Not even a single person there to reply. They stole my money and wasted my time. I requested many times that please transfer my funds in my account to my bank account that is my hard earned money. I earned that spending day and night. But no response from them about returning the money every time they say your violated our terms but never tells which one and never talk about sending my money to my bank account. THAT'S MY MONEY. YOU HAVE NO RIGHT TO KEEP IT.
The worst experience I’ve ever had no customer service
The take your money they allow you to use a service the they won’t allow you to use your funds to pay the freelancer 5 days after you started the tell you your funds aren’t verified and it’s going to take days to verify meanwhile your money is out of your account and in there’s but you can’t pay the freelancer that rushed your job
Very embarrassing and frustrating you look like a dead beat to someone that did a great job for you
Freelancer’s Unacceptable Customer Relations
After previously writing a stinging review of Freelancer, one of their representative contacted me to amend the situation. Their attempts we laughable.
Although I am just working with one Freelancer currently and the amounts are under 300, they will not budge on not accepting 3 forms of my personal ID. With all of the hacks and "personal identity theft" being reported on a daily basis, why would anyone set themselves up for a disaster like this??? Fiverr does not require such absurd confirmations.
After not complying with the absurd demand of personal ID, I asked for the most recent project with the artist's NDA and IP contract to be refunded... since they won't allow me to do business on their site... what did they do? They suspended my account!?!?!? Wow! But that's ok, there's always by next best friend - Fiverr! Already found the same freelancer there!
I informed the Freelancer representative that if they refund ONLY my project 2's NDA and IP contracts that I would amend my Sitejabber review, but they have not replied to my request, but in fact, closed my account! Madness! Why destroy their reputation over $40.00 of contracts that have not had their projects' started???
This is exactly why a customer relations website such as this one, Sitejabber, is an important resource to us all for reporting the egregious actions of a company against their customers.
In short, my update is DO NOT USE Freelancer if you want to protect your personal identification, want to avoid a hellish customer experience, and just live a lesser stressed life.
Dumb operational staff
Freelancers may not even allowed to bring clients from another platform and have client pays inside their freelancer site. The company is running out of client, because they are run by very dumb operational staff. They are asking dear our clients for consultation only for 20 dolar. Which is showing how bad their financial condition is.
WORST EXPERIENCE I’VE EVER HAD ON A FREELANCING WEBSITE.
Please if you think of starting freelancing choose any other platform.
After working with a client for around 5 months with a good amount of money being paid to me, they decided to start verifying his account (AFTER 5 MONTHS) and doing so locking all my earnings.
The client is from a country where regular numbered addresses are not a thing, they only have PO box addresses.
He sent them everything to prove it, his bank statement, his bills, his work address, they even made him go to his bank and get a scanned version of his bank statement!!!
and turned it down anyways.
This has been weeks now, running in the same circle, customer service is so inexperienced, their answers seem like manufactured bot responses ABSOLUTELY NO HELP.
Right now I have lost an amount of money I can't afford to lose (months' worth of money) because of an issue that is not even mine.
how is it fair that the money I've earned fair and square is being held because of an issue you have with the client?
and don't give me it's for your safety nonsense if it's for my safety then why wait till they paid me all this amount and then lock MY personal earning in the process, WHAT IN THE WORLD IS THIS LOGIC!
This is the last project I'll have on this platform, I'm advising any future client to stay away from it and talking my current client to any other respectable platform, plus writing this review on any page and account you have to warn freelancers and clients.
Not as serious as it looks
Don't expect to start working whithout paying a lot on this plateform.
Honestly, don't waste your time and money with their certifications, they are buggy and full of mistakes, they clearly don't have the expertise to judge your skills. Everything is business on your back.
I should have checked this company's ratings before wasting my time appllying for a new account. The creation is simple. Activating, another ball game. The system is wonky, leaving you to repeatedly do an idiot password reset or by some miracle, get a Chat invite. All they do is sent you copy paste login instructions. Not a difficult fix guys!
Really rather DISGUSTED.
My impression that they tried to make their interface too simple, and not they must hide behind some strange conventions that defy logic. One of my hires could not get paid for weeks because of an ID issue. Some great FreeLancers for sure, but after a year of sending some real money and watching these people take a significant chunk of it, I'm ready to look around for an alternative!