Reviews and expert opinion OVH

Ranked 215th from 2651 Web Hosting
4.5
Ease of Use
4.5
Features
4.6
Pricing
4.4
Support
3.0
Performance
4.7
Server locations
Singapore
Sydney
Warsaw
Germany
London
Vernon Hills
Virginia
Hillsboro
Oregon
Italy
Netherlands
Spain
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Mark Holden
Mark Holden
Web Hosting Expert
OVH isn’t for everyone, but it does have its uses. The support’s not great but the packages are pretty good, so if you can solve problems yourself, then it might not be a problem. Because of that, it’s generally better suited for freelance developers or agencies than it is to your typical customer.

Overview

OVH screams premium right from the homepage with its choice of a rich royal blue and deep purple for the color palette. Its high-performance servers are scattered across four continents, allowing the company to provide rapid cloud hosting from around the globe. It specializes in working with companies that need to grow at scale through the smart use of cloud technologies.

OVH

OVH has 1.3 million customers around the world and hosts 18 million web applications across 19 countries and over 25 data centers, so it must be doing something right. It has pretty good reviews on third-party rating sites, too.

In fact, at first glance, there are none of the warning signs that I’m used to looking out for when comparing web hosting providers.

But that doesn’t mean there’s nothing there. There’s no such thing as a perfect web host (if there were, everyone would use the same host), so as always, it all comes down to figuring out whether it’s the right host for you.

OVH is mostly known for its cloud and dedicated hosting, although it does also provide personal web hosting packages at a lower price. On top of that, while it does have those cheaper packages, its focus is clearly on higher value customers, so if you’re looking to cut costs and save money, you should look elsewhere.

Still, they say that you get what you pay for, and that’s certainly the case here. With that in mind, let’s take a look at what OVH has to offer and together we’ll figure out whether it’s the right provider for you.

Before we get started, as you’ve likely guessed already, this is a multinational company. There are 24 versions of the website, depending on your location and currency. While you’d think that all the services and products would be the same, they’re not.

In European and African countries, OVH sells shared hosting, while in Asian, North American, and Oceanian countries it focuses on selling dedicated and private servers. Unless otherwise mentioned, this review focuses on the U.K. website and its shared hosting plans.

Features

4.6

OVH is a feature-rich hosting provider, offering many different services. The features it includes with personal hosting accounts vary greatly from the features it offers to dedicated and cloud hosting customers, but some of the features come available as standard.

For example, its plans come with a free domain name for the first year, free SSL certificates, and anti-DDoS protection. It also calls itself a fully managed host, though if the reviews are anything to go by, its customers beg to differ.

Global Data Centers

OVH has been expanding its network of data centers, which means you can pick and choose where you want your website to be hosted. It currently has data centers in Canada, Singapore, Australia, Poland, Germany, the United Kingdom and on the East and West Coasts of the U.S., with Spain, Italy, and the Netherlands set to come soon.

OVH

Strong Ecosystem

The OVH ecosystem consists of its community forums, its group labs, and its digital launchpad. The group labs allow users to trial new releases ahead of general release, while the launch pad is a dedicated accelerator program designed to foster innovation.

ovh-features1

AI and Machine Learning Processing

As well as offering storage as a service, OVH’s cloud division can provide processing power, most notably for artificial intelligence (AI) and machine learning algorithms. This makes it a solid choice for academics and research teams, as well as for business owners, bloggers, and hobbyists. It has a little something for everyone.

Advanced Servers

While the company has plenty of cheaper hosting options, its real strength lies in the power of its advanced servers. They come with all sorts of perks, including greater resources, faster loading times, and 500 GB of storage space purely for backups. It’s ideal for hosting e-commerce sites and for other circumstances where your site is vital to your core business.

Ease of use

4.5

OVH makes it pretty easy to do most things, whether you’re signing up for a new account or carrying out routine server admin tasks. Most of the interfaces are fairly self-explanatory, and the only real issue I had was when trying to find the answers to more specific technical questions through the knowledge base.

Create an Account

I thought that the best way to get a feel for OVH would be to create an account, and I have to admit that the seven-step process seemed daunting at first. It didn’t take too long to go through the process, although it was noticeably longer than usual. Click here to find out more about the signup process.

Connecting a Domain and Installing WordPress

I also connected a domain and installed WordPress, but not until I’d switched the dashboard from French to English. After the hard process of creating an account, it was a nice surprise to find WordPress already installed.

I still needed to connect the domain name though, and I was lucky I had some prior experience. If you were a newbie, it would be easy to get overwhelmed by the jargon, and the company offers little to no support along the way. You can read more about my experience here.

Easy Customization

One of the main advantages of going with OVH is that its infrastructure is big enough for it to offer virtually anything you might need (from shared hosting and dedicated servers to domain names and SSL certificates), making it something of a one-stop shop.

Plus, when you’re setting your package, it’s almost like ordering from an a la carte menu — you can add DNS Anycast, DNS protection, add 17 PoP GeoCache Accelerator, and more, making it a pretty flexible plan.

Full Scalability

One of the benefits of having a comprehensive offering is that you can easily scale your hosting plan up and down. This means you can continue to upgrade as your company grows and you can bring in extra resources if you’re struggling to meet demand during big marketing campaigns or seasonal boosts.

Installation Options

One of the downsides to OVH is that it only has a limited number of pre-installed CMS modules, covering only WordPress, PrestaShop, Drupal, and Joomla! Fortunately, that shouldn’t matter too much, because it’s easy enough to upload your own installer and use your server to run whichever software the situation calls for.

OVH

Performance

4.7

OVH’s servers are pretty fast by most accounts, though it’s by no means the best on the market. The decent speed is probably because of its global data centers. It’s why many users turn to OVH for cloud or dedicated hosting as opposed to shared or VPS plans.

Most reviewers are happy with the website speeds, but when people have problems, the support team is sluggish and often unhelpful, leading to downtime if you’re unable to find a fix.

As always, I decided to run a few tests of my own to see what the performance was like, and I found that the servers were pretty fast across Europe and not too shabby in America, although it loaded a little slower from the LA area. All in all, it’s neither the best nor the worst that I’ve seen, but it’s easily up there in the top third.

OVH

Support

3.0

OVH separates its support offering depending on who you are and what you need help with.

For example, new customers can use the telephone or drop the team an email, while technical questions can also be asked on the community forum, directed to technical advisors on Twitter, or sent via support tickets in the dashboard. VIP support is also available for a fixed monthly fee.

OVH’s knowledge base is one of the more comprehensive that I’ve seen, although it can be a little clunky to navigate, especially when you have a highly specific question. And if something isn’t covered by the documentation, OVH has recently launched a community forum, too. It almost makes up for its sub-par customer service.

It’s good that the help documentation is so substantial, because it’s frustratingly difficult to get a response from customer service. I created a support ticket at 9:30 AM on a Monday morning.

OVH

I waited patiently for two business days to get a reply. However, the reply simply stated I was being forwarded to the technical support department.

ovh-support1

Technical support was slightly quicker to reply and responded one day later. Even so, it had taken a whopping three business days to get a response to a fairly basic question.

ovh-support2

Pricing

4.4

OVH has a wide range of pricing plans, from super-cheap personal hosting to bespoke dedicated servers and feature-rich cloud hosting. Then there are add-ons like VIP support and other upgrades to consider, so asking about OVH’s pricing is like asking how long a piece of string is.

As a general rule, it’s a little toward the premium end, but you can also get cheap hosting if that’s what you’re after.

Cancellations & Refunds

If you’re a fan of Website Planet, you may have read our previous blog post on Canceling with OVH, aptly named “OVH, Why Won’t You Let Me Cancel You?” You might be able to guess how my cancellation process went.

If you read my step-by-step guide, you’ll not only find out how to cancel. You’ll also see that while it’s not yet perfect, the process has improved (a bit).

Web Hosting

Plan Name
Storage
Bandwidth
Number of Sites
Price
1 GB
Unlimited
Unlimited
$1.57
100 GB
Unlimited
Unlimited
$3.79
250 GB
Unlimited
Unlimited
$7.59
Plan Name
Storage
Bandwidth
Number of Sites
Price
1 GB
Unlimited
Unlimited
$1.57
100 GB
Unlimited
Unlimited
$3.79
250 GB
Unlimited
Unlimited
$7.59
More Details

VPS Hosting

Plan Name
Storage
CPU
RAM
Price
10 GB
1 x 2.40GHz
2 GB
$3.49
20 GB
1 x 2.40GHz
4 GB
$6.99
40 GB
1 x 2.40GHz
8 GB
$13.49
Plan Name
Storage
CPU
RAM
Price
10 GB
1 x 2.40GHz
2 GB
$3.49
20 GB
1 x 2.40GHz
4 GB
$6.99
40 GB
1 x 2.40GHz
8 GB
$13.49
More Details

Dedicated Server

Plan Name
Storage
CPU
RAM
Price
3.91 TB
4 x 3.40GHz
32 GB
$79.00
3.91 TB
4 x 3.70GHz
64 GB
$119.00
3.91 TB
6 x 3.50GHz
128 GB
$179.00
3.91 TB
12 x 2.10GHz
128 GB
$199.00
3.91 TB
16 x 2.40GHz
128 GB
$219.00
3.91 TB
16 x 2.60GHz
256 GB
$269.00
3.91 TB
20 x 2.30GHz
256 GB
$329.00
7.81 TB
28 x 2.40GHz
384 GB
$577.00
7.81 TB
28 x 2.40GHz
512 GB
$635.00
3.91 TB
4 x 2.20GHz
32 GB
$69.00
3.91 TB
4 x 2.20GHz
64 GB
$89.00
3.91 TB
4 x 2.20GHz
128 GB
$135.00
3.91 TB
8 x 2.00GHz
32 GB
$109.00
3.91 TB
8 x 2.00GHz
64 GB
$135.00
3.91 TB
8 x 2.00GHz
128 GB
$179.00
7.81 TB
4 x 3.40GHz
16 GB
$79.00
7.81 TB
4 x 3.70GHz
32 GB
$109.00
7.81 TB
4 x 3.70GHz
32 GB
$119.00
Plan Name
Storage
CPU
RAM
Price
3.91 TB
4 x 3.40GHz
32 GB
$79.00
3.91 TB
4 x 3.70GHz
64 GB
$119.00
3.91 TB
6 x 3.50GHz
128 GB
$179.00
3.91 TB
12 x 2.10GHz
128 GB
$199.00
3.91 TB
16 x 2.40GHz
128 GB
$219.00
3.91 TB
16 x 2.60GHz
256 GB
$269.00
3.91 TB
20 x 2.30GHz
256 GB
$329.00
7.81 TB
28 x 2.40GHz
384 GB
$577.00
7.81 TB
28 x 2.40GHz
512 GB
$635.00
3.91 TB
4 x 2.20GHz
32 GB
$69.00
3.91 TB
4 x 2.20GHz
64 GB
$89.00
3.91 TB
4 x 2.20GHz
128 GB
$135.00
3.91 TB
8 x 2.00GHz
32 GB
$109.00
3.91 TB
8 x 2.00GHz
64 GB
$135.00
3.91 TB
8 x 2.00GHz
128 GB
$179.00
7.81 TB
4 x 3.40GHz
16 GB
$79.00
7.81 TB
4 x 3.70GHz
32 GB
$109.00
7.81 TB
4 x 3.70GHz
32 GB
$119.00
More Details

Cloud Hosting

Plan Name
Storage
Bandwidth
CPU
RAM
Price
25 GB
Unlimited
1 x 3.10GHz
2 GB
$8.99
50 GB
Unlimited
2 x 3.10GHz
4 GB
$17.99
100 GB
Unlimited
4 x 3.10GHz
8 GB
$33.49
25 GB
Unlimited
1 x 2.40GHz
6 GB
$11.19
50 GB
Unlimited
2 x 2.40GHz
12 GB
$22.39
100 GB
Unlimited
4 x 2.40GHz
24 GB
$41.99
Plan Name
Storage
Bandwidth
CPU
RAM
Price
25 GB
Unlimited
1 x 3.10GHz
2 GB
$8.99
50 GB
Unlimited
2 x 3.10GHz
4 GB
$17.99
100 GB
Unlimited
4 x 3.10GHz
8 GB
$33.49
25 GB
Unlimited
1 x 2.40GHz
6 GB
$11.19
50 GB
Unlimited
2 x 2.40GHz
12 GB
$22.39
100 GB
Unlimited
4 x 2.40GHz
24 GB
$41.99
More Details
A Free Domain is included when purchasing any hosting service from OVH

Bottom line on OVH

OVH isn’t for everyone, but it does have its uses. If you have the know-how to solve the majority of support issues yourself, then it might not matter that the support isn’t great. Because of that, this host is generally better suited for freelance developers or agencies than it is to your typical customer.

The exception to this is if you’re a personal user and you need cheap hosting, which ultimately leaves OVH catering to the extremes.

It’s an unusual setup, but it seems to work for OVH. The real question is whether you can make it work for you.

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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