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Great Support and 99+% up-time
I have trusted Inmotion Hosting for more than six years to help us provide our clients reliable hosting. I have more than 20 years experience providing proprietary coding services and long-term support to our valued clients and I am well satisfied with Inmotion Hosting as a partner I can rely on.
It's always a pleasure assisting our customers. Thanks so much for your positive feedback and good vibes. We look forward to working with you for years to come!
JP - Brand Ambassador
Horrible inmotion experience
The worst hosting company ever. My website was down. I contacted their technical support by chat. I waited 2 hours in queue until finally, I started the chat. They troubleshot for another 2 hours while I sat waiting then told me that they will escalate the issue to an advanced team then converted the chat to an email ticket. The next day when I did not hear back from them I sent 3 follow-up emails also without any reply. I again went on chat and the agent who responded told me the advanced team may take up to 48 hours to resolve my issue. I told the agent that I keep a full backup daily and suggested that they restore it to a different server as a workaround solution. The agent asked me to wait then came back 15 minutes later to say that they ran innodb and my site is up now. I was so frustrated with the lack of attention, patience, and empathy that they all exhibited. If innodb can solve my problem within 15 minutes, why not do that from the beginning. This is probably the 5th time I have had issues with my website in the last 12 months. I rarely post negative reviews because I understand that mistakes can happen and people deserve a second chance but I am convinced that the culture at inmotion is rotten, they do not care about their customers, they are in a hurry to close chats and tickets without taking time to understand the problem and to resolve it. I am going to take my business away from them and I do not recommend inmotion to anyone
They moved my site to new Server, now my site is down over 3 days!
I was told that my site was being moved to a new server. When the move was completed my web site is now as it was 5 years ago!!!! How does that happen? I have a business to run and my customers need to access current content from our web site. It has been 3 days and they only say they are aware of the issue and are working on it, no ETA when it will be fixed. How about revert me back to the old server. I am dead in the water and have no idea how many more days it will be before it is fixed. Someone should be fired, this in unacceptable. I will be moving to a new Hosting company.
I bought the R-2000 Reseller for 2 year contract, first they limit unlimit cpanel to just 50 cpanel and turn SUPER SLOW HOSTING. Always getting the same answer from support, that my wordpress should be optimize, but my sites already optimize.
Support Is AMAZING – They earned a permanent customer.
OVERALL - 5 ( well 4.7 ) The tale below explains why InMotion is my choice for businesses.
I'm going to start with the end result. I tried to leave and go cheaper and wound up with domain's stolen by a "cheap" web host. InMotion worked overtime and saved me. Seriously, they had to have spent more money on tech's helping me than I paid for space and service. They saved 8 out of 11 domain's from being transferred out, they recovered ALL of my data over a week time frame. ( some they thought they couldn't get but then did ). They are fantastic. I do most of my support via chat if anyone cares.. I will NEVER leave them unless they completely crater. They earned my loyalty. I am aware of when my new "introductory price" will go up and I do not care. I put the entire story at the end of this as a cautionary tale.
Performance: Some of the issues I've experienced come down to ISP routing. I know because once I've connected, things get faster. You know that thing the govt. passed the first year of the Trump regime which allows ISP's to adjust bandwidth or tweak their dns to better serve the rich guys? ( I'm stuck with my ISP but when I can go to Netflix, Facebook etc but can't get to some of the little guys including Inmotion for like 20 seconds sometimes ) . This was tested by me going to a coffee shop where they were serviced by a company not available in my area. No issues what so ever, so I've concluded it's a where I'm at situation. My clients are happy so I'm happy.
Quality - I'm a beginner reseller as I primarily do "reselling" so that my clients have better options than just being on my personal account. I've had no real issues at all.
Security - Security is all in how you set things up. It's not InMotion's fault if accounts are not secured correctly. I'm NOW setup with extra codes, passphrases, SSH and a few other things to help reduce vulnerability. Their security team has worked with me in the past and I was totally satisfied with the results and have seen the improvements they've made over several years.
Tech Support 97% of the time the support team is staffed by rock stars, the other 3 percent are newbies or folks who just don't understand anything not the "typical" question. I used to run my webservers from my house, I tend to ask some different questions.
The Billing and Account folks are fantastic and really helpful. I've not had any uninformed folks there.
Price - I learned the hard way that you get what you pay for. Thus - They are actually reasonable once you understand Introductory
Pricing vs Regular Pricing. Considering that I've now met so many tech support folks ( see below ) They are very very reasonable.
I will not be leaving InMotion. That's it period.
For those who are curious - here is the gruesome story about CIS.NET
I've been with InMotion for 8 years. In May I decided to get out of my reseller account ( I really just used it as a better way to organize existing clients and had no way for anyone else to sign on ) and transfer to a cheaper host who offered free migration. I made the grievous error of believing a CNET Review calling another company CIS.NET one of the top 5 out there and the least expensive. I was pushing a deadline and couldn't afford ( I THOUGHT ) to wait and search other places so I checked their domain name ( active since 98 ) and jumped there. BIG BIG Mistake. What followed was possibly the biggest nightmare of my life.
Turns out CIS.NET was a front, I was a idiot, and after a late night call from someone else who'd been scammed warning me about them, I pulled out and ran screaming what follows is how I know it was a front.
I paid up for a extra month at InMotion, made sure that everything was still intact (which it was ) but The minute I Canceled the account ( hoping that it was not a scam ) I CIS deleted my InMotion Account (Migration access... very very bad ) which was still active, and deleted all the data, reduced the account to a domain name only and started transferring my Domains away with PRIVACY LOCKS. How do I know they were illegally stealing my account? Well.. they changed the owner name to Jane Thompson, added a fake credit card number ( normally used for testing ) and changed the account email.
It took longer than I would have liked for me to prove myself but at this point I couldn't receive new email because they had moved the nameserver. ( Fortunately my email is gsuite so nothing was lost other than the email that was sent/received during all this drama )
The overnight squad and supervisors, managed to rescue 8 of 11 domains, and helped me get back in control. The data team and the accounts team went above and way beyond and I will be forever grateful. One of my domains dates back to 2000 according to the Whois but I'm pretty sure I bought it in 1998. I've established it and it would have destroyed my business had we not gotten it back.
I recently recommended InMotionHosting's (WordPress Hosting - WP-2000s) to a few clients. I thought I was providing a superior product to what they previously were using (GoDaddy).
Boy, I was wrong. Front-end performance is so-so, but nothing exceptional. BUT where I was flabbergasted was their back-end performance.
I went to upload 11 images into WordPress. These images totaled 11.2 MB. It took over SEVEN minutes to upload those 11 images. The CPU usage in cPanel was maxed out. So while I was waiting for these to upload, I went to my personal website, logged-in, and uploaded the same 11 images in less than 60 seconds. (I'm using A2Hosting on a mid-level plan that is comparable "on paper" to the InMotionHosting WP2000s plan).
I reached out to InMotionHosting support and in summary, was told that "Speeds Vary" on the backend. This translates "Sorry, You're Out of Luck, so pay 4 times as much for our VPS hosting".
I wouldn't recommend them to anyone.
Hacked within hours of installing and SECURING WordPress
We purchased a new Wordpress-specific hosting account with InMotion yesterday afternoon. Immediately I changed the password to a random, stronger one, activated SSL, installed, activated and setup the Shield security plugin, added several .htaccess security measures, AND hid the login page. Within hours after that, I got an email from Shield that there had been a successful admin login to the site from an IP that google indicated was in Indonesia. A hack-filled php file was added to the main directory called "zz.php".
Called InMotion this morning, and their primary suggestion is that it was an issue with my machine (where security is setup and no other issues are evident with countless other managed sites), and then they suggested we "hire an outside security expert." Seriously? The right call seems to be to hire a different host that takes security on its servers more seriously.
Powerhouse With Experts in Support and Consistency of Service Performance
Inmotion Hosting has become my preferred hosting. I started with Shared Business Hosting, then VPS and now Dedicated Server Hosting.
At every stage, before I moved to the next level of hosting, I have always gone out to see if I can find alternative hosting packages that can offer me more than what I can get from Inmotion Hosting Support and Technical Teams but I have always come back to rely on their availability, flexibility and reliability from their state-of-the-art data centers with their managed, custom dedicated servers which are extremely essential to run global eCommerce sites