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Reviews and expert opinion PeoplePerHour

Emily Wang
Emily Wang
Freelance Jobs Expert

PeoplePerHour is a place that lets you find employees or establish a side income. Although you can find any kind of contractors from coders to nannies, the majority of freelancers on PeoplePerHour offer web-based services. We actually recommend you use Fiverr to find freelancers. On Fiverr, you can hire a freelancer for as little as $5.

Overview

peopleperhour-overview

Not Just an Internet-Based Freelance Site

What distinguishes PeoplePerHour from other freelance sites, is its location-based targeting feature. This allows buyers to hire people from their local area for specific regional-related jobs; likewise, freelancers looking for local work may address buyers in their area. It is worth it to note that you can also do location-based targeting on Fiverr as well. We recommend Fiverr – you can hire a professional freelancer for as little as $5.

PeoplePerHour showcases an immense platform for freelancers, seeking to work online. But as is customary in this day and age, they have not succeeded in avoiding the spam problem that is rampant in many other freelance sites. This negatively affects both buyers and sellers. Another cool feature is that you can manage a freelancer, as well as an employer account under one roof. Simply switch between the two, registering a single credit card!  This is a brilliant time saving feature that benefits both parties.

Why Choose PeoplePerHour?

  • Access to freelancers worldwide, as well as workers in your area
  • Manage one account for both selling and buying services
  • Payments are secured through Escrow and  PeoplePerHour Wallet system

Wondering if PeoplePerHour is the best option for getting your project off the ground?

Let us tell you about it!

Newer Than Most But Just as Good

Established in 2007, PeoplePerHour showcases jobs and employment opportunities to people around the globe. Despite its buyers’ option to hire  freelancers based on location, you may choose to hire freelancers from anywhere. With more than 330,000 freelancers on this platform, people can get hired for an assignment or offer their services through promotional posts. Many candidates, particularly from India and China post jobs for a very low fee in order to secure assignment, so competition is fierce for freelancers.

Despite the demographic variety of the PeoplePerHour’s population, most job postings and mini-portfolios are written in good English, a fact that has become increasingly rare these days.  While abiding by the site’s rules, some freelancers advertise self-promoting posts, that hinder the overall impression of the site. However, PeoplePerHour does not seem to discourage this shameless competition.

The quality of  services provided through PeoplePerHour varies greatly, depending on the kind of  assignment you are seeking to outsource. PeoplePerHour’s standing rates between the cheap and easily available offers from sites like Fiverr and the outsourcing giants like Guru or UpWork. Before hiring through this site you should consider if it is the right place for you. One thing that really makes PeoplePerHour stand out, is that unlike other similar sites that strictly prohibit any direct communication between the employer and the contractor, PeoplePerHour encourages personal contact. The range of jobs and professionals available through this site vary from the standard IT, multimedia, writing and design categories to some totally bizarre things like a job offer for people who own grinding machines.

Features

3.0
peopleperhour-featuresPeoplePerHour used to be a well-known freelance platform that many people liked. However, as you can see from the user reviews, it isn’t as great anymore. We recommend Fiverr – you can hire a freelancer for as little as $5.

If you have dealt with other freelance websites, even prior to 2007, when PeoplePerHour launched their platform, you probably have seen it all. The scheme to make a match between employers and employees is an old classic. The employer creates a bid; potential workers bid via a cover letter. The employer reads the cover letter and, if interested, skims through the potential contractor’s portfolio.  When and if everything is agreed upon, both parties create an Escrow agreement and deposit a guarantee. Once the assignment is completed and the buyer is satisfied, payment is released to the employee. The site survives through charging service fees. The scheme is old as the world of web freelancing itself.

The main feature of PeoplePerHour is the option to search for local contractors. Social media integration makes it easier to avoid scams and frauds. However, it complicates the lives of those working under nicknames and pen-names. You might also want to think twice before you integrate your Facebook account with compromising pictures and embarrassing wall posts into your user profile. Think about it.

We Told You We Were SPAM

PeoplePerHour made an honest statement during the registration process. Their registration letter is most likely considered as SPAM and that’s precisely the folder where we found the registration letter a couple of hours later, after we pressed the “resend” button about a dozen times. This disqualified PeoplePerHour to a certain extent.

The dashboard interface looks like a hideous cross-breed between LinkedIn and Twitter on steroids. The numerous “Me! Me! Hire me! I can do this and that for so and so!..” reminded us of a market full of pushy vendors, screaming at you to buy their wares. This is an instant put-off for any serious potential employer. Hence our verdict is: the registration process is replete with bugs and the interface is unattractive.See full list of features

Support

3.5
peopleperhour-support

Emergencies Can Only Occur During Business Hours, Right?

Despite the fact that PeoplePerHour deal with our money directly, they haven’t taken the trouble to provide live-chat support. There are e-mail forms to fill-in, describing your problem, leaving you with no other option than praying for a prompt reply.  In fact, their response time is quite fast, and usually takes just a few hours. There is a forum and a phone line. However, the latter is accessible only during location-specific business hours and is very expensive. Start-ups on a tight budget, we recommend you opt for the email option and practice patience!

Pricing

4.0

Fly Now, We Will Charge You Later

For an initially free service, PeoplePerHour tends to charge exaggerated fees once assignments begin.  The commission fee for every transaction is 3.5% –  which sound reasonable, although depending on the date the account was opened, it can go up to 5% (excluding VAT). In any case, the fee is applied only after you have invested or earned your first £175 ($280 equivalent) in the month. PeoplePerHour persists in showing all charges, fees, and prices in £ pounds.  This is not only inconvenient for both buyers and sellers, but it also makes both parties incur in additional bank charges on currency exchange.

  • Payment System – Escrow through your credit card and PeoplePerHour built-in wallet.
  • Payment Protection – Escrow protects the money of the both participants in the deal.
  • Once you’ve registered your credit card within the system, your money is safe within the PeoplePerHour Wallet. Afterward, you can swiftly deposit and withdraw funds through the site. Thanks to Escrow, you may rest assured your money will not disappear without a trace. But it means that without an initial deposit into your PeoplePerHour account, you will be blocked from either hiring or working.

Comparison

How does PeoplePerHour match up to the competition?

FiverrCompare 4.7 Compare
GuruCompare 4.4 Compare
PeoplePerHourCompare 3.0 Compare
SkillDostiCompare 2.5 Compare

User reviews

Based on 33 reviews in 5 languages
2.4
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2.0
Joanne Morris
Great Britain
November 24, 2020
Not That Good A Site

I have spent hours setting up an account as a freelancer (not an easy site to use) but have encountered quite a few problems along the way, including the receipt of obviously automated (& useless) emails telling me what it thought I did wrong. I posted a request for help on their support site, then did a quick check on other posts, to find that some had not received a reply after over a month. As a retired programmer, I suspect that someone has decided to automate the site, however, computers still do not replace humans for good quality customer service.I'm pulling out before I lose out.

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1.0
James M. K.
Canada
November 20, 2020
No support. No accountability. Not members of BBB. Not paid by the Hour as advertised

They are rigged to make money off of accounts. First of all, this [email protected]#$% about being paid by the hour is completely untrue. When you establish your price as a freelancer you are not allowed to charge per hour, or per item because they make you charge a service fee that covers all you do for them. When buyers hire you they pay a set price for the whole package. How is that paid by the hour?? Profiles are literally pinned with cost per hour number. It's completely contradicting!! As an illustrator, I could be squeezed for a massive workload within the 3-5 day timeframe for that one fee they paid? I don't think so. They are very upfront with the fact that they take the customer's side every time in a dispute so you basically have no worker's rights, no guarantee of a fair wage. Additionally, they will reject publishing your offers as a freelancer with auto-generated e-mails containing blanket statements that cover a variety of "possible issues" you may be getting rejected for, just to direct you away from their responsibility. The support page is full of unanswered questions that are dated back for YEARS. They approved my account, let me get established but as I have been saying, they have been vaguely rejecting my efforts to publish offers for work and have been non-responsive to support e-mails for days (soon to be weeks). I still get e-mails from them to encourage me on making proposals ( which costs money ) to the jobs they "curate" for me to choose from, yet are sadly mismatched to my skillsets and it makes it seem as though they are just interested in making money off both sellers and buyers, systematically, with a hands-off approach. Don't invest in them. They just want your money and if you have problems, you are on your own. Note: If you are based in Canada/USA, this company is not a member of the Better Business Bureau, therefore they are easily camouflaged from accountability due to the difficulty it would be to track their response and solutions to complaints and genuine issues. They are a well polished looking operation from the outside but you see a completely different view of it when you are on the inside. I suspect that I am being rejected because there are too many people offering cheaper versions of my service. I absolutely do not recommend them!!!

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4.0
Helmut
Germany
August 11, 2020
I'll be back

I found a great content Manager here. My site is engaged in filling content on the topic of motorcycles, I came across this site and it didn't take very long to find a cool freelancer! Thank you to this site! I'll probably come back here later to find the CEO

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2.0
Leon Pein
Great Britain
August 01, 2020
For the freelancers

To start, I had to price myself incredibly cheaply, (who will choose you if you have no good reviews?), bite my tongue and take jobs at below the legal minimum per hour wages, as there are lots of SE Asians willing to work for v. little. The number of jobs in my field was incredibly low. Their customer service was abysmal and took days to respond, often in desperately bad unintelligible, incoherent English, that did not answer the question and well after the job had been placed (i.e. far too late and a complete waste of time). The greatest, most irritating bugbear is that they let you rise reasonably easily to level 3 / 4, then it is quite hard to get to Level 5, but practically impossible to get into the Top Rank. I have spent over 4 years on the site and complained bitterly about this, but they just fob me off, saying it's their "complex algorithm" and repeatedly refuse to explain how it works so that you can legitimately use it to get into the Top level. They claim it is due to:- - no. of jobs done recently, - quality of reviews, - income achieved. Almost every job I do gets a 5 Star rating. I have had well over 200 5* reviews, and some are stellar (e.g. "Best on the site"). I have more jobs than others on the Top 100 leaderboard, and am often in the Top 100 leaderboard. When I am very close to the Top rank, and get a job that has a high enough income to put me in the Top bracket, bizarrely, the "algorithm" sometimes moves me further away (not closer, or into the Top!). I regularly complain bitterly. Basically, I suspect they are lying. It's got a bit better recently (plus, I have simply given up complaining), so gave it 2*, rather than the miserable 1* it deserves.

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1.0
Sani
Pakistan
July 14, 2020
PATHETIC WEBSITE

Poor and Pathetic website. Never work her. You'll waste your time. Don't use this site. They are non professional. They don't know how to show relevant jobs. I'm sure they don't have good developer for their own site. PATHETIC and Poor service.

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2.0
Tommy
USA
June 30, 2020
FIX YOUR ALGORITHM TO FIND PEOPLE WORK

++If what you do is in high demand AND their algorithm can identify work for you properly, then it's probably a good site to use. I believe what I do is in fairly high demand - BUT their algorithm to find you work is BROKEN - see belowPros - they send you jobs that 'fit' your profile Cons - 1. the jobs they send don't REALLY fit your profile. For instance, I do voiceover. If the job has 'voiceover' in it, it's sent to me. Doesn't matter that they're looking for 'Female Arabic Voiceover' (I'm not female and don't speak Arabic). 2. If you don't get enough work, you'll get dropped from the site without warning (and have to start paying to stay on it). I FINALLY started making some money and was getting some recurring work and BOOM, I went to the site and my profile was cancelled. The ongoing work I was doing was no longer available. Going to try to shame them into letting back onto their site w/out paying but for now...2 stars

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Bottom line on PeoplePerHour

PeoplePerHour is a good and reliable freelance website where you can find both remote outsourcers and workers in your hometown. You can hire contractors and also use the site as a source of a side income if you decide to apply some of your skills in the many listed categories. PeoplePerHour is far from being high-class freelancers’ darling, though has a lot of easily available and enthusiastic workforce. However, you may need to think twice before starting out with this site due to its high commission fees.

PRO’S

  • Large number of competent freelancers
  • Find and hire local workers
  • Secure transactions by Escrow
  • Buy & Sell services under a single account

CON’S

  • Very high commission fees
  • Annoying interface
Emily Wang
Emily Wang
Emily is a Web Designer and Art Director. She is experienced in creating Brand strategy and marketing collateral for both big and small organizations.

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