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Reviews and expert opinion Hostmonster

Jabran Kundi Jabran Kundi Web Hosting Expert

What sets HostMonster apart from other hosting providers isn’t just its budget hosting, but also its user-friendly customer support and feature-rich hosting packages.

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Overview

hostmonster main

HostMonster has been offering its services since 1996. It aims to provide small businesses and individuals with the best possible hosting experience at affordable price levels. It achieves this with the help of high-quality hardware, effective administration tools, reliable backups and good business practices.

Features and Ease of Use

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HostMonster’s features include:

  • ‘Maximum Guaranteed’ uptime
  • Courtesy site backups
  • Domain registration service
  • Unlimited add-on domains
  • Let’s Encrypt and PositiveSSL SSL certificates
  • Unlimited storage and bandwidth

Since HostMonster targets small businesses and individuals, it is very important for it to cater for customers that are not technically savvy. It does that perfectly by offering a free website builder. Using this tool, all you need to do is drag-and-drop your desired widgets and components in place and you have a website of your own. Similarly, there is a one-click WordPress installer to help you install the most popular blogging software, without any programming knowledge.

In addition to WordPress, there are other useful scripts that you can use to manage your website. These include different project management scripts as well as scripts to create a help center or a ticket support system on your website. Other popular scripts include Moodle, Joomla, Drupal, TikiWiki, and poll and survey software.

HostMonster isn’t just affordable but also feature rich. This is perfectly showcased by its E-commerce features. It supports OpenPGP/GPG Encryption as well as SSL secure server. You can choose from a wide range of shopping carts for your online store, including OSCommerce and Zen Cart among others.

Pricing and Support

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The three available packages at HostMonster are Basic, Plus, and Choice Plus. The prices are quite attractive, though you should keep in mind that after the first year, you have to pay the regular price and not the reduced one. You can host one, ten, and unlimited websites in the three packages respectively.

While all packages offer unlimited bandwidth, only the Choice Plus package has unlimited web storage. All packages include free SSL certificates and domain. The Plus and Choice Plus packages also offer attractive marketing packages to get you started with your website’s promotion.

There is a 30-day money-back guarantee, however, you can also use a demo version of the service to check out the quality. The money-back guarantee does not apply to add-ons and domain names, so if you receive a free domain and then utilize the money-back guarantee, the standard price for the domain will be deducted and you retain the ownership of the domain.

HostMonster offers 24/7 technical support, though for other departments, the support is restricted to working hours throughout the week. You can contact them by telephone, live chat, tickets, or mail. The knowledge base, unfortunately, isn’t very attractive and only contains a handful of articles, but the live chat makes up for it.

When trying the live chat, I got connected to an agent immediately, and was asked if I could provide my email id. I always find it irritating when support agents do that, though I can understand they only do it to gather contact information for their marketing department. Anyhow, the support agent was really helpful and answered all my queries immediately.

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Pricing

Comparison

How does Hostmonster match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
HostmonsterCompare4.3Compare
BluehostCompare2.5Compare

Hostmonster REVIEW: BOTTOM LINE

HostMonster is both affordable and feature rich. Its packages seem tailor-made to individual bloggers and E-commerce clients. The packages are affordable and user-friendly, as is the customer support. HostMonster has been in the field for a long time and that’s reflected in how it caters to an average website owner’s needs.

HostMonster might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Unlimited add-on domains
  • E-commerce solutions offered
  • Affordable packages available
  • Responsive 24/7 live chat

Cons

  • Only Linux based accounts
  • Price goes up after the first year

FAQ

Will the cost of my hosting go up when I renew?Hostmonster offers a special discounted price on your first hosting term. After renewal, the discount will expire, leading to a significant price increase. Many of the hosts on our list of the best cheap hosting services offer far better deals. And you’ll find the most recent offers on our coupon page.How much traffic can shared hosting handle?Most shared hosts can handle a few thousand visitors per day. If you’re expecting more traffic than this, you’ll likely require a higher-performance solution. A VPS is the natural next step up, offering dedicated resources at an affordable price. Check out our list of the top VPS hosts to learn more.Why don’t you recommend free web hosting?Free web hosting tends to come with limited performance and resources. You may be forced to run ads, or be unable to connect a custom domain. If you want to host a serious website, the budget hosts in our list of the best web hosting services for 2022 offer terrific entry-level deals at very low prices.Does Hostmonster have cPanel?cPanel is included with every Hostmonster plan. This includes a simple one-click app installer, allowing you to easily install popular apps such as WordPress.

Jabran Kundi Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.
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Lost a ten year customer

It is pretty uncommon that I give bad reviews online, but I'm making an exception here. I've recommended Hostmonster / Bluehost in the past as a viable option for people looking for cheap shared hosting. I regret it. This company's policies are terrible and absolutely put the bottom line in front of customer happiness. I have a defunct account on Hostmonster. There are no domains currently pointing to it. I thought the my billing information had been removed when I sold my company but my old business credit card was still on file. Hostmonster ran my card for one year of hosting at $443. I called today to try to get at least *some* of that money refunded since I will not be using their service at all and they are charging me for an entire year. But since it is five days after the start of the new year for the account (and only two business days after my credit card statement) according to company policy I am out an entire year of hosting costs. They can't even issue a partial refund for the 12 unused months. I asked if there was anyone else I could talk to. I asked to talk to their customer retention department. I explained that I don't use this credit card anymore and didn't even get the statement until after the 16th. But they are insisting that it is company policy and there's nothing they can do. So, I unequivocally do NOT recommend their services. I went from a happy customer of almost a decade to a furious former customer over the course of an hour. This is absolutely not how you run a business.

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David Hamilton, USA
June 21, 2022
1
host monster hacked

I had 3 accounts at Hostmonster 10 years ago it was very powerful and powerful support but last year till now I closed 1st one, now I am closing the 2nd and 3rd accounts as every day I need to contact support as my emails not working because it hacked so I need to waste time every day with no final solution till now

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Abdallah Al-mansour, Egypt
May 30, 2022
1
HORRIBLE in all caps

1. They are incredibly SLOW. 2. Support is useless. No wait, it is non existent. 3. Completely inflexible and they blame you for everything. I had them for my first website so in the case of second website, I bought them with eyes closed. BIG MISTAKE. Hostmonster has changed a lot in 5 years and this hostmonster, I cannot wait to get rid of. We are actively looking for alternatives.

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Nidhi Arora, India
July 30, 2020
1
after 10+ years I cancelled today

In the beginning Hostmonster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within the last few years, the prices went higher and higher while the service, support, the experience fell apart. Massive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.

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Jon Labaj, USA
July 20, 2020
1
DO NOT USE

No actual help, website has been down and my email won't work. Now mid Carona, people think my business has shut down because emails are bouncing. They said 24-48 hours to fix. I have been on the 'live chat' every day checking and they keep saying sorry technical issues this may take a little longer, please wait another 24-48 hours. I can't move forward without basic emails. It is not that hard. You can never get first hand help. Go to a real provider

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Timmy Cooper, Australia
May 22, 2020
1
Awful company

They advertise $4.95 per month I’ve been with them for years and ONLY use web hosting and I’m paying way more than that!! Never can you talk to a real person and chat is no help!! They need two email address to Process credit payment and told me it would take 8 weeks to process a check. Numerous other problems to many to mention

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Deb, USA
February 26, 2020
1
Frustrating to say the least

You can’t get a person on the phone, the chat was awful, They have major glitches going on in the system right now because of an upgrade. Was told it would take eight weeks to process my check, they couldn’t take my credit card without two different email addresses!! I’m going elsewhere. I’ve been with them for over 15 years this is ridiculous

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Sally, USA
February 25, 2020
1
The worst hosting company on the planet?

Absolutely awful customer service. We requested a DKIM record be setup (their DNS zone editor has a bug so we couldn't do it ourselves. We are now on day 6 and it still isn't done, despite being told every day it has. The live support chat is a waste of time as they have to escalate everything to 2nd line support, who dont seem to exist because you never hear back from them. Avoid at all costs.

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Ian Sheldon, Spain
May 10, 2019
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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