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Reviews and expert opinion Hostmonster

Jabran Kundi
Jabran Kundi
Web Hosting Expert

What sets HostMonster apart from other hosting providers isn’t just its budget hosting, but also its user-friendly customer support and feature-rich hosting packages. Before you make any final decisions, you should check out Hostinger’s cheap plans.

Overview

hostmonster main

HostMonster has been offering its services since 1996. It aims to provide small businesses and individuals with the best possible hosting experience at affordable price levels. It achieves this with the help of high-quality hardware, effective administration tools, reliable backups and good business practices.

Features and Ease of Use

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HostMonster’s features include:

  • ‘Maximum Guaranteed’ uptime
  • Courtesy site backups
  • Domain registration service
  • Unlimited add-on domains
  • Let’s Encrypt and PositiveSSL SSL certificates
  • Unlimited storage and bandwidth

Since HostMonster targets small businesses and individuals, it is very important for it to cater for customers that are not technically savvy. It does that perfectly by offering a free website builder. Using this tool, all you need to do is drag-and-drop your desired widgets and components in place and you have a website of your own. Similarly, there is a one-click WordPress installer to help you install the most popular blogging software, without any programming knowledge.

In addition to WordPress, there are other useful scripts that you can use to manage your website. These include different project management scripts as well as scripts to create a help center or a ticket support system on your website. Other popular scripts include Moodle, Joomla, Drupal, TikiWiki, and poll and survey software.

HostMonster isn’t just affordable but also feature rich. This is perfectly showcased by its E-commerce features. It supports OpenPGP/GPG Encryption as well as SSL secure server. You can choose from a wide range of shopping carts for your online store, including OSCommerce and Zen Cart among others.

Pricing and Support

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The three available packages at HostMonster are Basic, Plus, and Choice Plus. The prices are quite attractive, though you should keep in mind that after the first year, you have to pay the regular price and not the reduced one. You can host one, ten, and unlimited websites in the three packages respectively.

While all packages offer unlimited bandwidth, only the Choice Plus package has unlimited web storage. All packages include free SSL certificates and domain. The Plus and Choice Plus packages also offer attractive marketing packages to get you started with your website’s promotion.

There is a 30-day money-back guarantee, however, you can also use a demo version of the service to check out the quality. The money-back guarantee does not apply to add-ons and domain names, so if you receive a free domain and then utilize the money-back guarantee, the standard price for the domain will be deducted and you retain the ownership of the domain.

HostMonster offers 24/7 technical support, though for other departments, the support is restricted to working hours throughout the week. You can contact them by telephone, live chat, tickets, or mail. The knowledge base, unfortunately, isn’t very attractive and only contains a handful of articles, but the live chat makes up for it.

When trying the live chat, I got connected to an agent immediately, and was asked if I could provide my email id. I always find it irritating when support agents do that, though I can understand they only do it to gather contact information for their marketing department. Anyhow, the support agent was really helpful and answered all my queries immediately.

How much does Hostmonster cost?
Hostmonster offers plans from $5 to $7. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Hostmonster plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Hostmonster can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Hostmonster here.
How good is Hostmonster’s customer support?
Hostmonster is not ranked as one of our top web hosts. But that can also be a result of Hostmonster being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.4

Comparison

How does Hostmonster match up to the competition?

Jump.BGCompare 4.9 Compare
HostingerCompare 4.9 Compare
HostmonsterCompare 4.3 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 6 reviews in 1 languages
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1.0
Nidhi Arora
India
July 30, 2020
HORRIBLE in all caps

1. They are incredibly SLOW. 2. Support is useless. No wait, it is non existent. 3. Completely inflexible and they blame you for everything. I had them for my first website so in the case of second website, I bought them with eyes closed. BIG MISTAKE. Hostmonster has changed a lot in 5 years and this hostmonster, I cannot wait to get rid of. We are actively looking for alternatives.

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1.0
Jon Labaj
USA
July 20, 2020
after 10+ years I cancelled today

In the beginning Hostmonster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within the last few years, the prices went higher and higher while the service, support, the experience fell apart. Massive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.

1.0
Timmy Cooper
Australia
May 22, 2020
DO NOT USE

No actual help, website has been down and my email won't work. Now mid Carona, people think my business has shut down because emails are bouncing. They said 24-48 hours to fix. I have been on the 'live chat' every day checking and they keep saying sorry technical issues this may take a little longer, please wait another 24-48 hours. I can't move forward without basic emails. It is not that hard. You can never get first hand help. Go to a real provider

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1.0
Deb
USA
February 26, 2020
Awful company

They advertise $4.95 per month I’ve been with them for years and ONLY use web hosting and I’m paying way more than that!! Never can you talk to a real person and chat is no help!! They need two email address to Process credit payment and told me it would take 8 weeks to process a check. Numerous other problems to many to mention

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1.0
Sally
USA
February 25, 2020
Frustrating to say the least

You can’t get a person on the phone, the chat was awful, They have major glitches going on in the system right now because of an upgrade. Was told it would take eight weeks to process my check, they couldn’t take my credit card without two different email addresses!! I’m going elsewhere. I’ve been with them for over 15 years this is ridiculous

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1.0
Ian Sheldon
Spain
May 10, 2019
The worst hosting company on the planet?

Absolutely awful customer service. We requested a DKIM record be setup (their DNS zone editor has a bug so we couldn't do it ourselves. We are now on day 6 and it still isn't done, despite being told every day it has. The live support chat is a waste of time as they have to escalate everything to 2nd line support, who dont seem to exist because you never hear back from them. Avoid at all costs.

Bottom line on Hostmonster

HostMonster is both affordable and feature rich. Its packages seem tailor-made to individual bloggers and E-commerce clients. The packages are affordable and user-friendly, as is the customer support. HostMonster has been in the field for a long time and that’s reflected in how it caters to an average website owner’s needs.

HostMonster might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Unlimited add-on domains
  • E-commerce solutions offered
  • Affordable packages available
  • Responsive 24/7 live chat

Cons

  • Only Linux based accounts
  • Price goes up after the first year
Jabran Kundi
Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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