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How to Cancel Your TMDHosting Account [+ GET A REFUND]

Mark Holden Mark HoldenWeb Hosting Expert
We noticed that ever since Hostinger reduced their prices, many users are closing their accounts with TMDHosting.

TMDHosting offers affordable, feature-packed plans, providing good value for your money.

However, it’s not the best fit for everyone. It’s not the best choice for advanced users, and past customers complain about various issues. So, if you’ve signed up and found it’s not quite right for you, this article will take you step-by-step through the process to cancel and get a refund.

If you’re in the market for a new budget-friendly host, check out Hostinger or one of our other recommended alternatives.

Quick Guide: How to Cancel Your Account with TMDHosting and Get a Refund

  1. Go to your dashboard, select the service you’d like to cancel, and click the View/Edit button.
  2. Click the Cancellation button and fill out the form. Be sure to make a note on the form, requesting a refund.
  3. When you receive the email telling you your request is pending, you must contact support via live chat within 96 hours to confirm your request.
  4. Then, your payment will be refunded.

My Experience Canceling My Account with TMDHosting

First, it’s important to note that TMDHosting has a 60-day money-back guarantee, which is twice as long as what most hosts offer. This means you can test the packages for a whopping two months risk-free.

If you need to cancel after the money-back period, you can do so easily from the dashboard. Simply select the service you want to cancel and click on the View/Edit button.

A new page will pop up – you’ll find the Cancellation button at the bottom.

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On the other hand, if you need to cancel and get a refund, the process is the same. The first step is to fill out the cancellation form via the online dashboard. Just be sure to make a note on the form that you are due to a refund as well.

I submitted my support request at around 1:00 PM on a Tuesday afternoon. Shortly after, I received an email confirming my cancellation request was pending.

How to Cancel Your Account with TMDHosting and Get a Refund-image2

Annoyingly, despite the fact that I’d completed an online form requesting the cancellation, I still needed to contact support via live chat to approve it. Duly, I jumped on live chat and asked them to proceed with the cancellation.

As per usual, the agent picked up instantly and was helpful. However, it soon became apparent that the purpose of the conversation was to convince me to stay. I was asked several times why I was leaving and if was I aware of TMDHosting’s other plans which may be more suitable.

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After about five minutes on live chat, my account was finally canceled. I received a confirmation email, including advice that my payment would be refunded.

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So far, so good. However, the next email let me know that my refund would be minus the setup fee. It’s not a huge amount of money, but it is something to consider if you’re are considering testing the services.

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The Best TMDHosting Alternatives

  • If you found TMDHosting too basic and you’re looking for a host that offers more advanced features, you should read about Cloudways.
  • If you need an advanced, scalable solution for your business, Liquid Web is an excellent option.
  • If you’re looking for an even more budget-friendly host, be sure to check out Hostinger.

More Complex Than Signing Up

If you read my article about setting up an account with TMDHosting, you are aware of the simplicity and ease of the process. Thus, it caught me by surprise that TMDHosting introduces extra steps that you need to perform to cancel your account. I also felt let down due to the lack of a refund for the initial setup fee.

Nevertheless, if you want to learn about TMDHosting’s beginner-friendly features, click here to read the full review.

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Charles Nix
They said that they gave me their time so therefore they will keep the lots of money I gave them, That's what they told me. Be well aware "the person I talked to" had a hard time with the English language.
Charles Nix
Within 4 days Citified.com was taken Over $400.00 dollars they said they would not give Citified.com a refund at all. They don't have a very big called panel to work from. It's like Hmmmmm, what a piece of crap. I was only there for a very short time and lost all that money. For your own Sanity DO NOT GO WITH THIS SMALL WEBSITE HOSTING COMPANY. they took me to the cleaners and wanted to keep everything, the clothes & the money. And now I am standing on the street corner, naked, asking for money, O' please help me out, do you have dime??? YES, small companies will F-You.
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