Reviews and expert opinion Liquid Web

Hendrik Human
Hendrik Human
Web Hosting Expert

Liquid Web has a lot to offer, with a wide variety of business hosting plans, excellent infrastructure, and superior security. Not many hosts can promise better uptime and stability, and WordPress users are sure to love the Managed WordPress features. On the surface, everything looks good, but when I dug a little deeper, I uncovered a couple of flaws. Read on to learn more.


Overview

Liquid Web Offers High-End Hosting Solutions for Businesses

Founded over two decades ago, Liquid Web now hosts over 500,000 websites for 30,000 customers spread across 130 countries. That’s impressive.

You won’t find your typical low-budget shared hosting plans here. Liquid Web means business – business hosting, that is – and as such, it offers managed WordPress and WooCommerce hosting (starting at $19.00 per month), alongside a variety of cloud-based hosting plans, dedicated servers, and custom solutions for businesses with complex requirements.

Premium hosting comes at a premium price, and before you make that kind of investment, you want to be sure you’re going to get your money’s worth. That’s why I set out to test every aspect of Liquid Web’s hosting, from special features and ease of use to the company’s famous customer support, which comes branded with the charming (and trademarked!) slogan: The Most Helpful Humans in Hosting.

Read on, and we’ll see about that.

We’ll also see how Liquid Web scores in terms of speed, performance, and reliability, and we’ll take a closer look at those prices.

It’s always nice to see a web host with an impressive customer base, but at the end of the day, you’re not just any customer. You and your business have your own specific needs. By the end of this review, you should be able to determine if Liquid Web is the right host for you.

Features

4.9

Liquid Web’s Features Focus on Business

Liquid Web offers solutions for businesses of all sizes, from freelancers to e-commerce entrepreneurs to mega-corporations. Developers, designers, and agencies are sure to appreciate the special collaboration and management features.

Liquid Web is known for its custom-built solutions, making it popular with the enterprise-level crowd. But for this review, I’m going to focus on Liquid Web’s Managed WordPress Hosting services.

Now, I’ve been around the hosting block at least a couple of times, and I’ve seen hosts that will just take a regular shared hosting plan and market it as “WordPress hosting.” Liquid Web isn’t one of those. We’re looking at a premium Managed WordPress host here. This means it’s got the specially-optimized infrastructure you need to keep your WordPress website running smoothly.

All the basics, of course, are covered – domain registration, SSL certificates, managed security, and website migration. From the company’s website:

Liquid-Web-features1

Now, let’s take a closer look at some of the more advanced features Liquid Web has to offer.

Staging Sites

Liquid Web’s staging feature, called ‘Stencils’, allows you to create a copy of your WordPress website, so you can work on it offline without affecting the performance of your live website.

Many hosts out there offer various staging platforms, but what makes ‘Stencils’ unique is how easy it is to use. You can create a stencil with one click, and you get a distinct dashboard for your staging sites.

Secure Hosting

All Liquid Web websites come with full SSL certificate protection by default. The entire network, power, and cooling infrastructure are also fully redundant, and the servers are guarded by 24/7/365 on-site security.

I don’t know about you, but I sleep better at night knowing my website is safe and sound behind multiple layers of protection.

State-of-the-Art Data Centers

Liquid Web owns and operates its core data centers, with on-site technicians available around the clock to diagnose and resolve any issues on the spot. In a world where many hosts just lease a few servers in someone else’s data center, that means a lot.

Liquid Web’s five facilities are located in Central and Western United States as well as in the Netherlands. These data centers are SSAE-16, HIPAA, PCI-DSS, AMS-IX, and ISAE 3402 compliant as well as ISO9001, 14001, and 27001 certified.

Cloudflare CDN

You can sign up for Cloudflare CDN, set it up, and manage it through your Liquid Web dashboard.

If you’ve ever tried to do this on your own with the limited support most other hosts offer, you know this is a huge plus.

Developer Tools

Whether you’re a freelancer or part of a big agency, you’ll find that Liquid Web provides you with the tools you’ll need. On top of SSH, Git, and WP-CLI, you also get full server access.

Liquid Web will even accommodate special requests for anything your project may require, such as a database server.

See full list of features

Ease of use

4.6

Managed Hosting Makes Your Life Easier…When You Finally Get There

Liquid Web provides a fantastic UI with powerful tools, but it’s not the most beginner-friendly. If you’re new at this, it may take some getting used to.

Once you get settled in, Liquid Web’s super-smooth user experience will make you feel at home. But before you get there, you’ll have to go through a slightly complicated process of connecting your domain and setting up your CDN.

Creating an Account

Creating a new account with Liquid Web is quick and easy. The whole process shouldn’t take more than a few minutes. I walk you through it in my step-by-step guide.

However, you do have to wait for an obligatory verification call with a support engineer, and this can take anywhere between 30 minutes and a few hours. This shows you Liquid Web is a serious company, but it can be somewhat inconvenient to have to talk to someone just to sign up for a hosting plan.

Connecting a Domain and Installing WordPress

Liquid Web caters to large businesses that have their own IT professionals, but for this part of the setup process, it seems like the company really isn’t taking its smaller customers into account. You’re definitely going to need some technical experience here.

I’ve got quite a bit of technical experience myself, but I must say, I was feeling lost during those first steps, with very little guidance on what to do next. If you plan on setting everything up on your own, you’ll need some knowledge on connecting domains and setting up CDNs to get through the process.

The two-dashboard model also wasn’t much help here. This is what the Account Management dashboard looks like:

liquid-web-ease-of-use2

You should plan on investing some time in chatting with support or studying the documentation. You’ll have to figure out how to configure your DNS records and complete some other technical tasks. If you’re not sure how to do that, you’ll find a lot of help in my step-by-step guide.

Even if you do have some technical experience, expect to spend no less than 30 minutes on this. It will be longer if you want to set up the Cloudflare CDN as well.

Management Dashboard

Liquid Web gives you one dashboard to manage your account and other background services, and another dashboard – known as your Managed WordPress Portal – where you create and manage your WordPress websites.

The two separate dashboards are both simple to use, and the Managed WordPress Portal is clean and polished. I’ll admit that I liked the whole setup once I got used to it, even though it took me some time to figure it out.

Automatic WordPress Updates

Making sure all your WordPress websites are always up to date can be a real pain. Fortunately, Liquid Web takes care of that for you on the backend, while making sure none of your plugins conflict with each other before they’re implemented on your live website.

You can use Liquid Web’s nifty Visual Comparison Tool after each update to check if there are any visual changes to your site.

You can easily enable or disable automatic WordPress updates and plugin updates from your Managed WordPress Portal.

Automatic Daily Backups

Liquid Web automatically backs up your website(s) on a daily basis and saves these backups for 30 days. You’ll be able to easily restore or download them right from your Managed WordPress Portal.

liquid-web-ease-of-use1

Liquid Web is probably not the best option if you don’t have any prior web hosting experience. However, if you’re a fast learner or an experienced user, you’ll enjoy the freedom and control it gives you further on down the road.

See if Liquid Web is Right for You

Performance

4.7

How Is Liquid Web’s Performance?

Liquid Web will make sure your website is (almost) never down, but don’t expect it to load with blazing speed.

If I had high expectations for Liquid Web in one aspect, it was performance. After all, it’s a premium hosting provider that caters mostly to business clients.

Liquid Web offers a 100% network and power uptime guarantee backed by an unheard-of 1,000% compensation for downtime. 

The uptime history is actually published on the company’s website. According to the detailed chart, there was only one month with downtime (June, with 99.84% uptime) during the entire year of 2018.

That’s impressive, but uptime isn’t everything. You know your visitors aren’t going to sit around waiting for your site to load. You want it to load fast – really fast. I decided to run a Sucuri page load test to see what Liquid Web has to offer in terms of speed.

I was surprised to see that Liquid Web only scored a grade A. The highest grade is A+, and I’ve seen other top hosts achieve it easily.

Sure, this doesn’t translate to much of a difference in terms of actual loading times, with most U.S. locations loading in between 200 and 500ms. But still, I was expecting a perfect score.

Australia and India performed pretty badly, but this is the case with most hosts. What was particularly disappointing was that India actually crossed the two-second mark. That is the point where you start to lose a significant number of visitors.

liquid-web-performance1

Check Out Liquid Web Performance

Support

4.7

Does Liquid Web Provide Reliable Support?

Liquid Web certainly speaks proudly of its support on its website, promising 24/7 “100% human” support, 365 days a year. The company guarantees response times of under 59 seconds for phone call pickups and live chat response, and under 59 minutes for ticket support.

There’s also an extensive knowledge base with step-by-step tutorials for just about everything.

Live Chat Support

My first contact with support came pretty early in my hosting relationship with Liquid Web: I couldn’t figure out how to connect my domain. I wanted to get things rolling and I needed a speedy response, so I decided to reach out to the live chat support.

Clicking the Chat With A Human button on Liquid Web’s website opens a simple form you need to submit to initiate chat support:

liquid-web-support1

My first impression was good. I was connected with a support agent – who, indeed, seemed to be a human – almost immediately.

However, he misunderstood my request at first, which led to some confusion. He thought I wanted to move my domain and DNS management to Liquid Web instead of keeping it at my current registrar and just pointing my nameservers to Liquid Web. Maybe I wasn’t clear enough, but it was slightly frustrating.

To the human’s credit, he kept his cool and eventually gave me the answer I was looking for, as well as links to the step-by-step instructions.

Still, I would have preferred for him to give me the instructions himself.

Email/Ticket Support

My first interaction with ticket support was also a bit hit-and-miss.

The first positive was that I got a super-quick email response: it took only five minutes from the moment I sent the query. The second was that in the email, there were four different links to relevant documentation explaining how to sign up with Cloudflare and set up my CDN.

liquid-web-support2

One thing I didn’t appreciate, however, was that I wasn’t given any kind of explanation directly from a support agent. I was only given the multiple links and left to go through them on my own.

Because I was busy and couldn’t do all that right away, I sent a follow-up email. This time, I asked about Cloudflare and what was included with my plan, as well as how to set up the one redirect. They replied to my email within 36 minutes, but sadly, my first question wasn’t addressed at all.

But hey, it’s only human.

Right?

Hmmm.

Pricing

4.7

Premium Pricing for Premium Hosting

Liquid Web definitely isn’t the cheapest host out there. In fact, the lowest-tier plans are more expensive than the highest-tier plans of many other hosts. Managed WordPress hosting plans start at $19.00, while the cheapest dedicated server is $199.00 per month.

One explanation for this is that Liquid Web doesn’t really target beginner webmasters. Instead, it focuses on providing solid, customizable infrastructure for businesses of a larger scale.

A nice thing about Liquid Web’s hosting plans is that packages tend to be all-inclusive, and the company doesn’t rely much on upsells.

Cancellation and Refund

Unfortunately, Liquid Web doesn’t offer any money-back guarantees for managed WordPress hosting.

However, it does offer contract-free hosting, meaning you can get a prorated refund for the unused part of your billing term. This applies only to the VPS packages, though, where prices start at $59.00 per month.

While Liquid Web doesn’t make it obvious how and where to cancel your hosting, I found out that you’ll need to submit a cancellation/non-renewal ticket to support.

It also took about a day for my refund to be approved and I was sent eight (!) emails in total. You can read more about my experience in this article.

User reviews

Based on 89 reviews in 1 languages
4.8
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4.0
Charlie M.
Russia
July 03, 2020
Not bad enough!

I work with this company for quite a short time, 4 months, which is surprising-constant support, because I don't really pay for hosting, but the guys from the support are kind and prompt me. The price is satisfied, the site is stable. Thanks!

1.0
Yuri Gricheno
Brazil
April 08, 2020
TERRIBLE COMPANY TERRIBLE SERVICE, IMPOSSIBLE DO CANCEL

THEIR SERVICE IS BELOW AVERAGE AND THEIR PRICE IS MUCH ABOVE AVERAGE. I CANCELLED THE SERVICE SEPTEMBER 2019 AND THEY KEPT CHARGING ME TILL MARCH 2020. I WILL HAVE TO TAKE LEGAL ACTION TO GET MY MONEY BACK. THERE ARE MANY OTHER COMPANIES THAT PROVIDE A BETTER SERVICE AND PRICE. BE SURE YOU MAKE A WISE DECISION.

Liquid W. M.
April 13, 2020

Hi Yuri, we have seen all of your reviews and have attempted to reach you but have been unsuccessful. Are you available for a call? We would like to help you resolve the issues. Please email us at helpfulhumans@liquidweb.com as soon as you are able to.

avatar
5.0
Nancy Krempa
USA
dokuga.com
February 17, 2020
Liquid Web is the BEST!

Liquid Web is the only hosting company we will use, period. After bouncing around looking for the best price, we found Liquid Web and haven't looked back. We've been with them for 9 years and prize the swift, efficient, HEROIC support & uptime! Seriously, we have never had better service or support from any of the other companies we used. We've been with Liquid Web for 9 years now, and it would take something cataclysmic to get us to switch.

avatar
1.0
Wow Really
USA
February 04, 2020
Horrible Customer Service

3 chats with exact specs specified, not delivered. I was told the server would be set up with cpanel/whm, then after I paid, they told me no it would not. Canceled 2nd day, never used it, and was told they would refund. 30 days later and lots of non-response to my emails, still no refund. Horrible company to misinform and then hold on to someone's money this long. Just not acceptable.

Liquid Web
March 05, 2020

Hello, can you please send us your account information so we can investigate your review. This certainly doesn't sound like the way we operate.

avatar
5.0
JB Lamadrid
USA
newslink7.com
August 21, 2019
The Best Hosting Company!

The Best Hosting Company! They take care of the customer 24/7 -365 days All experiences have been great, since transferring our account from the previous hosting company. Professional understanding and caring! In today's Universe hard to obtain.JB

5.0
Ben J Jenkins
USA
July 09, 2019
Liquid Web saves the day again!

Kristin F (Krissy) at Liquid Web is an awesome example of the type of personal and expert service that I've come to love and rely on for the success of my business. When I called in today, she came through for me in a big way to day and I appreciate it and my clients appreciate it.I've been through the hosting gauntlet and seen past the marketing promises made by other hosting providers, but Liquid Web delivers on the hardware side and especially on the service side. When I have an issue with my hosting, I know I have someone in my corner who cares about my issue and understands the impact it can have on my business, so it's refreshing and encouraging to know that I'm not alone when something happens.If you like your host or aren't sure if you like them, I'd definitely call Liquid Web and see if they might be a good fit. They won't be for everyone, but I have no hesitation in recommending them.

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Comparison

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Bottom line on Liquid Web

Liquid Web Is Well Above Average, but Nobody’s Perfect

There are very few hosts better than Liquid Web when it comes to availability and reliability. This host provides incredibly stable uptimes, a powerful dashboard, and a seriously secure infrastructure.

However, I had very high expectations of Liquid Web, and I felt that they weren’t always met. Its performance was excellent, although I was a bit surprised that the hosting company didn’t garner a perfect score. The ticket support also could have been better, and I’m not a big fan of restrictive refund policies.

That said, Liquid Web is an excellent choice for serious WordPress websites and businesses with specific requirements.

What Does Liquid Web Do?
Liquid Web provides web hosting that is more powerful and reliable than low-cost shared hosting. It meets the needs of businesses that require fast servers and more extensive resources. It has cloud-based hosting, managed hosting, as well as dedicated and VPS hosting packages, and it’s on our list of the best web hosting services right now.
Does Liquid Web Have Managed WordPress Hosting?
Yes, managed WordPress hosting is available, providing customized servers, free migrations, and expert support. Your WordPress installation will be updated and backed up without you having to think about it.
What is Liquid Web VPS Hosting?
Liquid Web VPS hosting provides managed virtual private servers (VPS) that uses Solid State Drives (SSD) for speed, and excellent security features. VPS gives you the power and reliability of dedicated hosting without the expense. It allows you to have unlimited websites and take advantage of CloudFlare CDN.
Does Liquid Web Have Dedicated Hosting?
Yes, Liquid Web offers regular (physical) dedicated hosting and cloud dedicated hosting. Both solutions offer single-tenant (not shared in any way) servers for businesses that demand powerful resources and high levels of security. Both types of dedicated hosting are fully managed.
Does Liquid Web Provide Free Website Migration?
Yes. You can request a free migration from another hosting provider using the migration centre in your account. Liquid Web aims to complete free website migrations within five days and promises that your website will remain available during the process.

Hendrik Human
Hendrik Human
Hi, I’m Hendrik, your web guru. The only two things you need to know about me are: I love making websites, and I love to write about how to do it. That’s why I’m here - to help make it fun and easy for you too.

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