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UpWork Expert Review

Platform Score

4.5/5
  • Ease of Use
    4.8/5
  • Templates
    4.8/5
  • Features
    4.0/5
  • Pricing
    4.0/5
  • Support
    3.8/5
Upwork freelance website

Ranked 1st from 7 The Best Freelance Websites to Land Your Next Job or Hire

Overview

The Perfect Example of a Freelance Website

UpWork has a clear advantage in the market because of its transparent and reliable platform: it’s clear that they’ve channeled most of their efforts into taking the hassle out of the work sourcing and talent selection process. This is done via their detailed employer and client work history displays, feedback system, escrow payment system, and desktop/mobile apps.

To kick off the process, employers post detailed job descriptions along with their estimated budgets and contractor requirements. This then allows freelancers to identify the jobs they’re best suited for and bid accordingly. One especially unique perk about UpWork is that employers can also go for the UpWork Pro plan, which works like a talent agency in that UpWork vets and handpicks the right professionals for your project, saving you time and the hassle of sorting through dozens of proposals.

Why Choose UpWork?

  • Escrow payment system ensures transparency and reliability
  • Commission fees are lowered with higher billings
  • Access to talents in different geographical regions
  • Convenient mobile app and desktop time tracker

Wondering if UpWork is the best option for your needs?

Let us tell you about it!

User Reviews

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Worst ever freelancing site that exists

My profile on Upwork was working all fine until one day I came across an email from Upwork that they have decided to suspend my account! The reason being that I had placed around 6 to 7 bids on proposals that I found relevant to my skills which accor

Abhishek Basu

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Love it

For years I have been trying to build my freelance career but have battled with finding quality clients who actually pay. UpWork makes it easy to find and sustain clients! I gladly share a portion of my paycheck to UpWork just for the relief of not h

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Upwork is not at all concerned with quality!

Upwork rejected my application. I have superior writing capabilities and access to online databases like EBSCO Host. I could have brought excellent writing and content creation skills to the platform yet they rejected my application because they ha

Christopher Binns

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To all the 65 user reviews

Features

4.0/5
UpWork review

All You Could Wish for and More

The UpWork team does not limit its developing features. You can find anything, from promotional badges for your private website, to advanced time-tracking software and a Master Card issued by UpWork especially designed for foreign workers.

The hiring scheme on UpWork deviates slightly from other sites and you can hire  or interview a freelancer to discuss the project’s details. Bear it in mind that UpWork will most certainly conceal your e-mail details submitted through private massages, due to its direct contact non-disclosure policy. But a Skype account address will go unrecognized. Freelancers and employers’ performance alike is rated through a 5-star based feedback system. Only completed and paid projects can get feedback.

Registering as a freelancer, there’s quite a lot you need to do to setup a noticeable profile, like upload portfolio items, take skill tests that prove your abilities, verify your identity and add personal information. While this can take you a while, UpWork makes the entire process very easy, by sending you email reminders and notifying you of missing profile elements.

Contract can be made on a project or hourly basis. Hourly contracts require freelancers to download a time-tracking software, that allows employers to see what the freelancer is working on in real time. While somewhat controversial, it does help to build trust between the 2 sides of the deal, so you don’t have to worry about being scammed.

  • Seller Ratings
  • Buyer ratings
  • Conflict resolution
  • Selection & filtering
  • Ease of use
  • Time tracking
  • Mobile app
  • Skill tests
  • Seller Portfolio

Ease of Use

4.8/5

Fresh And Polished

UpWork’s visuals are glossy, colorful and stylish. The active designers’ team has changed the site’s layout 3 or 4 times within a few months.

The navigation is perfectly intuitive, except for the “See my profile as others do”. It keeps migrating with each design makeover on UpWork. The neat private messaging box is also an advantage that UpWork has over other freelance sites. The initial registration process requires nothing but your e-mail, password and a desired username, which you can always change as an employer – however, beware of making this mistake when registering a freelancer’s profile. You must use the name that is written in your passport to register.

Support

3.8/5

They Are Really There for You

Customer support is where UpWork truly delivers – you can get help 24/7 using any one of the many contact means available. There is also an extended and well-written FAQ section where you can find answers to just about anything.

  • 24/7 Live-chat
  • Support ticket system
  • Comprehensive FAQs
  • Phone support line
  • Direct phone calls might turn out pricey

    Pricing

    4.0/5

    The Beauty of Simplicity

    Unlike some other sites with undecipherable payment policies and multiple membership-based discounts, UpWork has a set rule – 20% – 5% of the freelancer’s pay is charged to the client. Additional fees are charged when freelancers withdraw funds from UpWork. UpWork  funds’ withdrawal fees amount to $2.50. Freelancers are allowed to withdraw amounts no lower than $20 + the withdrawal fee).

    There are no premium accounts on UpWork, given their advanced scam-proof verification procedure for making the freelancers’ profiles more attractive on the site.

    The payment system is easy – you deposit money from PayPal or your credit card into your UpWork account and begin the hiring process.  UpWork only provides dispute arbitration and resolution for hourly-billed projects that had been tracked through the UpWork Team application on the freelancer’s side. UpWork does not resolve disputes over fixed-price projects.

    For clients using the Enterprise UpWork Plan, prices vary according to needs.

    • Payment System – Credit card or PayPal
    • Payment Protection – UpWork Team time and performance tracking software is responsible for securing your project and money.
    • Payment Disputes – Only available for hourly-billed projects tracked through UpWorkTeam application
    • UpWork
      $0
      /Month
      • Transaction fees 20% for $500 and below; 10% for $500.01 to $10,000; 5% for 10,00.01 and up
      • 24/7 Support
    • UpWork for Clients
      $0
      /
      • Transaction fees 2.75 %
      • 24/7 Support
    • Upwork Pro for Clients
      $0
      /
      • Transaction fees $500 per hire +10% of invoice
      • 24/7 Support

    Review Summary by Lucas Turner

    4.5/5

    UpWork is the best freelance website available today, serving both employers and freelancers. It is totally intuitive and free and stands out among other platforms which charge extra money for every action you perform on the site. The motto of the site is: Changing the World of Work. It is a real change to look forward to and we wish all other freelancer sites adopted this steady, competent and work-alike approach. UpWork is a significant starting platform for hiring freelancers, as well as a pleasant surprise for people who have dealt with other freelance websites in the past.

    PRO’S

    CON’S

    • Totally free
    • Very intuitive easy to use
    • Decent contingent of workers
    • Excellent tech support
    • Time tracking app
    • Comprehensive pricing model
    • Too many new incompetent freelancers register daily.
    • Anti-disclosure policy of contact information
    • A long  process of profile verification
    • Starting Price: $ 0.00
    • Fee: —
    • Time Tracking: Yes

    Review Summary by Lucas Turner

    4.5/5

    UpWork is the best freelance website available today, serving both employers and freelancers. It is totally intuitive and free and stands out among other platforms which charge extra money for every action you perform on the site. The motto of the site is: Changing the World of Work. It is a real change to look forward to and we wish all other freelancer sites adopted this steady, competent and work-alike approach. UpWork is a significant starting platform for hiring freelancers, as well as a pleasant surprise for people who have dealt with other freelance websites in the past.

    PRO’S

    CON’S

    • Totally free
    • Very intuitive easy to use
    • Decent contingent of workers
    • Excellent tech support
    • Time tracking app
    • Comprehensive pricing model
    • Too many new incompetent freelancers register daily.
    • Anti-disclosure policy of contact information
    • A long  process of profile verification
    • Starting Price: $ 0.00
    • Fee: —
    • Time Tracking: Yes

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    Every review is personally checked by our team. If we find it is truthful, we will post it within 48 hours.