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UpWork Expert Review

Platform Score

4.5/5
  • Ease of Use
    4.8/5
  • Templates
    4.8/5
  • Features
    4.0/5
  • Pricing
    4.0/5
  • Support
    3.8/5
Upwork freelance website

Ranked 1st from 7 The Best Freelance Websites to Land Your Next Job or Hire

Overview

The Perfect Example of a Freelance Website

UpWork has a clear advantage in the market because of its transparent and reliable platform: it’s clear that they’ve channeled most of their efforts into taking the hassle out of the work sourcing and talent selection process. This is done via their detailed employer and client work history displays, feedback system, escrow payment system, and desktop/mobile apps.

To kick off the process, employers post detailed job descriptions along with their estimated budgets and contractor requirements. This then allows freelancers to identify the jobs they’re best suited for and bid accordingly. One especially unique perk about UpWork is that employers can also go for the UpWork Pro plan, which works like a talent agency in that UpWork vets and handpicks the right professionals for your project, saving you time and the hassle of sorting through dozens of proposals.

Why Choose UpWork?

  • Escrow payment system ensures transparency and reliability
  • Commission fees are lowered with higher billings
  • Access to talents in different geographical regions
  • Convenient mobile app and desktop time tracker

Wondering if UpWork is the best option for your needs?

Let us tell you about it!

User Reviews

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Worst ever freelancing site that exists

My profile on Upwork was working all fine until one day I came across an email from Upwork that they have decided to suspend my account! The reason being that I had placed around 6 to 7 bids on proposals that I found relevant to my skills which accor

Abhishek Basu

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Love it

For years I have been trying to build my freelance career but have battled with finding quality clients who actually pay. UpWork makes it easy to find and sustain clients! I gladly share a portion of my paycheck to UpWork just for the relief of not h

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Upwork is not at all concerned with quality!

Upwork rejected my application. I have superior writing capabilities and access to online databases like EBSCO Host. I could have brought excellent writing and content creation skills to the platform yet they rejected my application because they ha

Christopher Binns

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UpWork Review

for me upwork is the worstest freelancing site exist in the planet

Ekta

UpWork Review

You nailed it on the head. The UpWork CS staff are unsupervised, making backroom deals and out for the blood of any freelancer who isn't pricing cheaply. If you complain, they'll never stop eating away at your profile rating. No transparancy at all.

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UpWork Review

Basically, if you are still on UpWork, you simply don't have the typical experience of a longtime freelancer on that platform yet. Eventually, many tend to leave UpWork because their rating goes down mysteriously and UpWork customer service reps are

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UpWork Review

NOT cool at all. Sooooo crazy expensive and bad that almost every job I have put there was problematic.Their review system does not work as it is easy to manipulate.The best place to lose money and not get nothing in return, but trouble and w

Timm Hogerzeil

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UpWork Review

The project "e-commerce website" order was made 3/29. The freelancer has not delivered the first milestone "Beta site delivery". Claimed the refund but nothing is happening. As of 4/22, UpWork confirmed by email. You requested a refund for your

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UpWork Review

They suspended my account without any reason. They even did not reply to my tickets as well. They will close your account without any reason whenever they want. Upwork is a BIG SCAM. Be aware please.

Abi

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UpWork Review

Upwork it the worst platform I have every hired anyone over. My freelancer was cancelled/terminated on the Upwork platform and I was notified after. I spend over $4,110 with this freelancer and now that Upwork terminated him with no notice to be prio

Rachel Louise

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UpWork Review

I went through the process of creating a profile only to be informed afterwards that they were saturated with profiles of my type and not accepting more. It’s annoying that there was no mention of this possibility when I set out to make the profile a

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UpWork Review

I'm not going to bore you with my Upwork horror stories. All I am going to say is that the contractors who use the PLATFORM are great!Its the company and their internal employees that are HORRIBLE!

James Thomas

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UpWork Review

I signed up today and I'm already having 3 issues with UpWork, the first issue is that whenever I go to take a test I am seeing an error message at the bottom of the page saying the test is not available.The second issue is that the grammar and s

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UpWork Review

Upwork has gone from the best to the worst freelance site there is. It's full of scammers that still exist there while honest, loyal and hard working freelancer get suspended just in case their income begins to drop. They don't see that the main reas

Natalija Natasa Pavicevic

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UpWork Review

Paid for product did not receive product and Upwork said too bad for you

andrew gitlin

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UpWork Review

Didn't manage to maintain the same success I had on Elance. Also, it seems like most of jobs postings out there just not going to reach any freelancer. As a freelancer I regularly apply trying to spend all connects and basically I get 90% of them ret

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UpWork Review

Totally agree - couldn't have written better. Out of my own sad experience I can only add - I was user for over a yer, before they suddenly put mu user account on hold, and refused to pay out my own money. A rip-off company, beware.

Tomas

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UpWork Review

Would you be inetersted to have class-action lawsuit against UpWork: http://www.veikoherne.com/2016/07/upwork-illegal-services-are-paradise-for-scammers/ ?

veiko herne

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UpWork Review

The site itself is essentially useless for a serious freelancer. It's eating itself with its new high fees that chase users away. The business is doomed.But hey. Don't take my word for it. Go try to use it.

Sidney Howe

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UpWork Review

I have made payment for the membership, but the profile got rejected. They should deduct the money only after approving the profile, if not they shouldn't deduct the money. It is just cheating.

Eldho John

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UpWork Review

I have made several thousand dollars working on Upwork so far, which has been a great source for me. There are a variety of low and high paying jobs. Generally, I am very pleased with my experience and the security it provides when starting a project

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UpWork Review

I see nothing but negative feedback and the reviewer is Cohen, jewish con master himself. So no wonder why he supports his tribes new fraudulent businesses.

complain

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UpWork Review

As a freelancer, you should really watch out for your funds on upwork. If you really decide to use it, make sure you frequently withdraw cash, as they can freeze your account for the silliest reasons. E.g. my account recently got frozen (and will re

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UpWork Review

I recently used Upwork for my design work and hired a freelancer. Everything went well, I hired them using my Upwork's website, conversed with the freelancer through the website and used Paypal and paid using their system. Everything went smooth. Ho

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UpWork Review

Freelancer only did 75% of the work, refused to complete project even though scope never changed, it was just too challenging for him and took more hours than he expected. I therefore paid 75% and put rest in Dispute. Upwork does not protect the clie

Michelle Smith

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UpWork Review

As if the old problems are not enough, Upwork announced it will raise its fees for freelancers to 20% !!!. And they will start charging clients too. Since other alternatives suck too, we should support the crowdfunding of a new platform that respects

freelancers are people

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UpWork Review

I'm an elance user and very frustrated as elance has forced me to migrate to upwork. Upwork is identical copy of oDesk and pathetic for fixed price jobs.

Bilal

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UpWork Review

Upwork has made a blunder by merging ODesk and Elance. Somebody decided to play with the future of millions of well-earning freelancers and the worst place to work emerged as Upwork. Despite being a five star freelancer and having worked on hundreds

Nikhat Afrin

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UpWork Review

I am disgusted at Upwork. I had been working as a freelancer for three months until a few weeks ago. And after all, they suspended me without any reason. I lost almost $350 overnight. The worst thing is I lost clients with good relationship. I t

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UpWork Review

Upwork seems to be horribly broken and, while I usually pay no attention to user reviews (mostly because for every naysayer, there is at least one successful member - like me on Freelancer.com. LOL) I do have to agree that the site functionality is

Mitchell Allen

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UpWork Review

....and Upwork is a great idea done terribly, I can't wait to leave it, but I've invested too much time & effort to get the top rated status and I have to re-pay it (to myself).Fake ads- Maybe is even upwork who is making them to make us think th

Sebastian Salgado

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UpWork Review

I am a former Elance user. I've been both a project poster, as well as a freelancer.If you're a freelancer looking for freelance work, this site isn't going to make you rich, or even allow you to buy a hamburger at a local fast food joint. Most p

Jen Bernthal

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UpWork Review

They cannot control scammers using their site

Derrick

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UpWork Review

ODESK was perfect because of their mechanics. The bids (They are called "Connects" now) are 25 per month but if the client chooses another freelancer or you withdraw your application before the client hasn't viewed the post in a couple of days, you g

Conrad Venzon

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UpWork Review

My sentiments exactly. I wish some one would come up with a "professional" contracting site. The site should employ top notch project managers and sales people to sell the service to all those companies who constantly carp that they can't find talen

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UpWork Review

The first was a I had the wrong type of account because I was a company, however in their own terms and services which told me I should have read first it states if you are a only an individual and not a group you can have the type of account I had,

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UpWork Review

I just joined upwork last week and I have to say after spending time individually responding to jobs, I have either been ignored or declined. As I am currently “between jobs” and just the wrong side of 40 I wanted to supplement my income while job hu

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UpWork Review

I'm a full-time freelancer and have worked with Elance for several years, enjoyed using the platform for multiple jobs and I've accumulated quite a few repeat clients. I also transitioned over to Upwork (not so fondly nicknamed "Up-Yours") a few mont

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UpWork Review

I have had so many scams on that site. Before they had this "buyer guarantees" - meaning if no work is delivered you gonna get a full refund. I got this guy, he spent 40 hours browsing the website, and having nothing done. I asked customer service, t

UpWork.com Victim

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UpWork Review

I was actually pleasantly surprised by Upwork. My hourly rate is in the medium to higher range ($70/hour), and I didn't expect to get any work at that rate. Within a few days, I'd already been hired for two jobs. One job is easy, and the client seems

Freelance Girl

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UpWork Review

Absolutely dreadful site. They took everything right about Elance and destroyed it.

Erich Toll

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UpWork Review

No comment, totally screwed (Elance user).

Mad Lyrics

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UpWork Review

worse site. worse user interface. worse coding have been done on upwork. worse support. fake likes & reviews on hundred of sites. not going to suggest any one to work on upwork.

hassan

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UpWork Review

I just think its weird that your editors give Upwork such a high rating... have you ever been a freelancer on their site because I've barely read any strongly positive reviews of Upwork... https://collegetimes.co/upwork-sucks/ ... mostly only poor fr

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UpWork Review

As an employer, Upwork is hell. Upwork's policy has no protection against dishonest freelancers, fraud or even extortion. Upwork's policies also caution freelancers pretending to work. When hiring using their "per-hour" method, freelancers need to

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UpWork Review

The Upwork site should be shut down. It is a total scam. I received three fraudulent job invites. When I asked the support desk about this they said they had closed the clients accounts. I'm done, like gone. Anyone considering this site for freel

Barbara Webb

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UpWork Review

upworks has completely destroyed what used to be a great platform (oDesk) and treats it's freelancers like slave labor. There is NO structure in the company. There are so many bugs in the system that it is like playing whack a mole trying to work on

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UpWork Review

Despite having more than hundred jobs in my bag last year on Elance it seems almost impossible to get a quality job on Upwork. I don't work for peanuts and Upwork is full of jobs worth $5 and so. Thousands of Elancers are against closing Elance but t

Chetan Mishra

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UpWork Review

If you read any forum comments on Elance, you will see a general feeling of outrage amongst the freelancer community. The change from Elance to Upwork will only do freelancers more harm than good - and I can imagine it's the same from clients who wan

Hannah Myott

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UpWork Review

Joined Upwork 2 weeks ago. Had a great first week, but was suspended a week ago (meaning my job has been stalling all this time). I got poor clarification on the reason why my account was suspended (the language used in the email did not match the la

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UpWork Review

I am basically having this exact same experience. It's frustrating, to say the least. I am probably going to close my account if my ID gets bunked one more time. Which, it might, if they expect to compare photos (because I never uploaded one, since i

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UpWork Review

I am a paying Elance and Upwork customer.Have done tens of thousands of dollars of business in Elance. Upwork is terrible. Can't migrate my Elance account. They keep blocking my profile and won’t give a clear explanation of what is wrong with

Robert Merrill

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UpWork Review

Agreed!Upwork should be called UpYOU,freelancers! Just horrible. Wasting time toward Upwork's ultimate mission, which is to create a photo-verified database of private intel to exploit for secret commercial profit.There is no discretion to d

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UpWork Review

I see now why I deleted the profile I was forced to create at oDesk a few months back before I could search the jobs. Upwork has no interest in anything beyond accumulating an NSA-style database of photo-verified private intel no doubt NO DOUBT for

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UpWork Review

I got a message telling me that I need to migrate my Elance account to Upwork. I gave it a try, I'm defiantly going to look for another solution as Upwork is unworkable platform. it got very nice design and look but the workflow is terrible and unwor

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UpWork Review

I had an issue on Upwork and I wrote to them asking for help. They have created so many cases and closed them without anything being resolved at all. On the first day they said that of course we are going to help you. They waste your time and actuall

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UpWork Review

I had tried to make the move from elance to upwork recently. When I tried to hire a free-lancer I was told I had to send in my credit card number with security code, my full legal name, mailing address, state ID/passport all to hire someone for a few

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UpWork Review

upwork.com now become worst website for freelancer.

Deepak Sharma

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UpWork Review

When I was just about to start several projects my account got suspended and was a nightmare to reactivate, so the deadlines went straight to hell. They immediately disable your account and then take forever to answer your messages with reasonable ex

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UpWork Review

As an employer I made my hirings in Odesk or what is know now as Upwork. I've been a loyal and happy client until now when they have tried to weekly over deducts money from my account. And what pains me most is that their customer service only knows

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UpWork Review

I signed up for Odesk, then it became Upwork before I hired a freelancer. Once I found one - that was pretty easy it was all a nightmare after that. My messaging email alerts stop working about a week into the contract. That made communication extrem

bill_1234@hotmail.com

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UpWork Review

I used ODesk/UpWork (used to be Odesk then changed name to Upwork). I hired only freelancers with high ratings. Paid more but wanted my site to be in good hands. I hired one guy who I paid $600 to add widgets and search function. Said it would take a

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UpWork Review

My first contact with Upwork was abysmal.Tried to jump over from Elance but Upwords told me it already had an account with my email address from Elance. Tried logging in with my email address but Upwords told me my username password were not goo

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UpWork Review

You have to find out which freelancers are good and which are not. Some can be pushy when it comes to contracts. For example the contact your personal email outside of up work trying to land a contract or calling your phone. And some freelancers stea

Michael Marcus

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UpWork Review

I wanted to work here and probably still would, but I have a Google browser orientated computer, so there is no download available. I would have to purchase another computer in order to work.

literati@talktalk.net

To all the 65 user reviews

Features

4.0/5
UpWork review

All You Could Wish for and More

The UpWork team does not limit its developing features. You can find anything, from promotional badges for your private website, to advanced time-tracking software and a Master Card issued by UpWork especially designed for foreign workers.

The hiring scheme on UpWork deviates slightly from other sites and you can hire  or interview a freelancer to discuss the project’s details. Bear it in mind that UpWork will most certainly conceal your e-mail details submitted through private massages, due to its direct contact non-disclosure policy. But a Skype account address will go unrecognized. Freelancers and employers’ performance alike is rated through a 5-star based feedback system. Only completed and paid projects can get feedback.

Registering as a freelancer, there’s quite a lot you need to do to setup a noticeable profile, like upload portfolio items, take skill tests that prove your abilities, verify your identity and add personal information. While this can take you a while, UpWork makes the entire process very easy, by sending you email reminders and notifying you of missing profile elements.

Contract can be made on a project or hourly basis. Hourly contracts require freelancers to download a time-tracking software, that allows employers to see what the freelancer is working on in real time. While somewhat controversial, it does help to build trust between the 2 sides of the deal, so you don’t have to worry about being scammed.

  • Seller Ratings
  • Buyer ratings
  • Conflict resolution
  • Selection & filtering
  • Ease of use
  • Time tracking
  • Mobile app
  • Skill tests
  • Seller Portfolio

Ease of Use

4.8/5

Fresh And Polished

UpWork’s visuals are glossy, colorful and stylish. The active designers’ team has changed the site’s layout 3 or 4 times within a few months.

The navigation is perfectly intuitive, except for the “See my profile as others do”. It keeps migrating with each design makeover on UpWork. The neat private messaging box is also an advantage that UpWork has over other freelance sites. The initial registration process requires nothing but your e-mail, password and a desired username, which you can always change as an employer – however, beware of making this mistake when registering a freelancer’s profile. You must use the name that is written in your passport to register.

Support

3.8/5

They Are Really There for You

Customer support is where UpWork truly delivers – you can get help 24/7 using any one of the many contact means available. There is also an extended and well-written FAQ section where you can find answers to just about anything.

  • 24/7 Live-chat
  • Support ticket system
  • Comprehensive FAQs
  • Phone support line
  • Direct phone calls might turn out pricey

    Pricing

    4.0/5

    The Beauty of Simplicity

    Unlike some other sites with undecipherable payment policies and multiple membership-based discounts, UpWork has a set rule – 20% – 5% of the freelancer’s pay is charged to the client. Additional fees are charged when freelancers withdraw funds from UpWork. UpWork  funds’ withdrawal fees amount to $2.50. Freelancers are allowed to withdraw amounts no lower than $20 + the withdrawal fee).

    There are no premium accounts on UpWork, given their advanced scam-proof verification procedure for making the freelancers’ profiles more attractive on the site.

    The payment system is easy – you deposit money from PayPal or your credit card into your UpWork account and begin the hiring process.  UpWork only provides dispute arbitration and resolution for hourly-billed projects that had been tracked through the UpWork Team application on the freelancer’s side. UpWork does not resolve disputes over fixed-price projects.

    For clients using the Enterprise UpWork Plan, prices vary according to needs.

    • Payment System – Credit card or PayPal
    • Payment Protection – UpWork Team time and performance tracking software is responsible for securing your project and money.
    • Payment Disputes – Only available for hourly-billed projects tracked through UpWorkTeam application
    • UpWork
      $0
      /Month
      • Transaction fees 20% for $500 and below; 10% for $500.01 to $10,000; 5% for 10,00.01 and up
      • 24/7 Support
    • UpWork for Clients
      $0
      /
      • Transaction fees 2.75 %
      • 24/7 Support
    • Upwork Pro for Clients
      $0
      /
      • Transaction fees $500 per hire +10% of invoice
      • 24/7 Support

    Review Summary by Lucas Turner

    4.5/5

    UpWork is the best freelance website available today, serving both employers and freelancers. It is totally intuitive and free and stands out among other platforms which charge extra money for every action you perform on the site. The motto of the site is: Changing the World of Work. It is a real change to look forward to and we wish all other freelancer sites adopted this steady, competent and work-alike approach. UpWork is a significant starting platform for hiring freelancers, as well as a pleasant surprise for people who have dealt with other freelance websites in the past.

    PRO’S

    CON’S

    • Totally free
    • Very intuitive easy to use
    • Decent contingent of workers
    • Excellent tech support
    • Time tracking app
    • Comprehensive pricing model
    • Too many new incompetent freelancers register daily.
    • Anti-disclosure policy of contact information
    • A long  process of profile verification
    • Starting Price: $ 0.00
    • Fee: —
    • Time Tracking: Yes

    Review Summary by Lucas Turner

    4.5/5

    UpWork is the best freelance website available today, serving both employers and freelancers. It is totally intuitive and free and stands out among other platforms which charge extra money for every action you perform on the site. The motto of the site is: Changing the World of Work. It is a real change to look forward to and we wish all other freelancer sites adopted this steady, competent and work-alike approach. UpWork is a significant starting platform for hiring freelancers, as well as a pleasant surprise for people who have dealt with other freelance websites in the past.

    PRO’S

    CON’S

    • Totally free
    • Very intuitive easy to use
    • Decent contingent of workers
    • Excellent tech support
    • Time tracking app
    • Comprehensive pricing model
    • Too many new incompetent freelancers register daily.
    • Anti-disclosure policy of contact information
    • A long  process of profile verification
    • Starting Price: $ 0.00
    • Fee: —
    • Time Tracking: Yes

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