Founded in 1997, Liquid Web is one of the pioneers of the web hosting space. They serve more than 32,000 customers spanning over 130 countries, and they manage a client portfolio of over 500,000 websites. With five data centers across the globe, they’re extremely well-equipped to serve clients from every corner of the world. Their extensive portfolio of services combined with highly knowledgeable yet caring support staff has earned them the self-professed title of The Most Helpful Humans In Hosting™. In 2017, they acquired Chicago-based managed hosting provider WiredTree.
Features and Ease of Use
Liquid Web’s full range of services includes managed WordPress hosting, managed WooCommerce hosting, cloud VPS, cloud dedicated bare metal servers, managed cloud dedicated servers, and managed single-tenant dedicated servers. As of 2016, they’ve discontinued their shared hosting services.
Their managed WordPress solutions are particularly popular. Unlike most specialized WordPress hosting providers, Liquid Web doesn’t put a cap on the page views or traffic you get – not to mention that you get a sizable portion of pure SSD storage and loads of bandwidth. All the standard WordPress features are also included: staging environments, automatic daily backups, automatic SSL certification, developer tools, and automatic WordPress core updates.
It should be noted that their managed WordPress solutions aren’t optimal for individuals looking for a basic website, however. The entry-level plan starts you off at 50GB SSD storage, 5TB bandwidth, and 10 websites – far more than a single user requires. This means their plans are great for developers or agencies, but not so great for beginners looking to get started with a simple WordPress installation.
Liquid Web’s servers are fine-tuned to provide the best speeds, performance, and security, facilitating a hassle-free hosting experience. Plus, Liquid Web offers a whopping 100% uptime guarantee, which is likely why they’re so popular with enterprise-scale clients who demand only the best-performing servers. Further, every hosting plan they offer is easily scalable, so you’re covered in that department should your business need much more room to expand.
Pricing and Support
Since Liquid Web specializes in more complex hosting solutions, their prices also tend to be on the higher end of the spectrum. That said, their WordPress hosting plans tend to be significantly cheaper than market rate while still offering users the full range of features and functionality, which makes them a great value. These managed WordPress plans will particularly appeal to developers and agencies operating multiple WordPress installations for themselves or their clients, given the multi-site functionality and staging environments included.
Liquid Web has a one-month free trial for new customers. There isn’t a free plan or money back guarantee available, however. Upgrading or downgrading your hosting plans is simple enough: you can do it directly from your WHM control panel. Liquid Web even has a support article in their knowledge base to walk you through the process step by step.
As befits their title of The Most Helpful Humans In Hosting™, Liquid Web offers round-the-clock support by phone, live chat, and email. At any hour, if you encounter any issues with your hosting, you can connect with one of their support representatives in under a minute and get the problem resolved quickly.
In my experience, they really go the extra mile for their clients. Not only do they troubleshoot and fix issues as they come up, but they also send extra reading materials after the fact to ensure that you fully understand where the root issue was and how to resolve it if it ever comes up again in future.
Aside from Liquid Web’s helpful support team, they also have one of the most extensive knowledge bases I’ve ever seen. They provide a ton of information on every single one of their products and services, so it’s actually very easy to get answers or to diagnose and fix any issues yourself.