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How to Cancel Your Hostinger Account + Get a Refund in 2024

Andrés Gánem Andrés GánemWeb Hosting Expert April 14, 2024
April 14, 2024
Hostinger may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.
There’s a lot to like about Hostinger – its good performance for affordable prices makes it a well-rounded hosting option. However, it won’t be the ideal choice for everyone. Maybe you’re looking to upgrade your hosting to something more advanced like VPS or cloud hosting.  Maybe some other host offers features that caught your eye. Or, you might just want to try out Hostinger risk-free.

Whatever the reason, Hostinger offers a full 30-day money-back guarantee. Here, you’ll find exactly what you need to do to get it.

If you’re quitting Hostinger because you want something more powerful, better security, or more control over your site, it might be time to upgrade to cloud or VPS hosting. Scala Hosting offers outstanding cloud and VPS hosting plans. Its managed options offer high quality at an affordable price, which makes it an ideal alternative if you’re looking to upgrade.

You can also check out our top four Hostinger alternatives below.

Quick Guide: How to Cancel Hostinger and Get a Full Refund

  1. Log in. Access your Hostinger hPanel account dashboard to start the cancellation process.
  2. Click on the chat symbol in the lower right corner or the question mark symbol in the upper right corner to go to the Help panel
  3. Select Payments & Refunds and then I want to get a refund.
  4. Choose the service you wish to cancel and click on the Refund button.
  5. Select which items you wish to cancel from your invoice, check the warning box and click Continue.
  6. Click on Request refund once more and then on the Refund button.

My Experience: Here’s How I Cancelled My Hostinger Account

Hostinger support center options
Both of these buttons will redirect you where you need to go
The first thing to do if you want to cancel your Hostinger account is to log in to your hPanel account. Once you’re logged in, click on either the question mark or speech bubble circle to access the Hostinger support center. [/howToStep]

Hostinger Refund Support
The I want to get a refund subtopic should be the first option that appears
On the Support page, you’ll be able to search for your problem directly or access guides for specific issues. Scroll down, click on the Payments & Refunds option and then on I want to get a refund.

Hostinger Refund Page
If you need to refund more than one service, you can always go back to this page
You’ll go to a page listing all your invoices for the last 30 days. Remember that you only have a 30-day window for refunding any service you’ve purchased. On that page, select the invoice you want to get a refund of or the one that contains the service you want to refund.

Select Refundable Items Screen

You’ll be able to choose exactly what you want to cancel and what you want to keepOnce you’ve found the invoice you want to refund, click the Refund button. If you only want to cancel certain items on your invoice, you’ll be able to choose which you want to cancel on the next screen.

Hostinger Refund Questionare
You’ll be able to get a refund regardless of the reason you choose.
Once you’re happy with your choice, click on Continue. You’ll be redirected to a page where you’ll have to explain your reasons for selecting a refund. Don’t worry, you don’t have to get in depth, just select from the available options and ignore any popups that might appear.

Hostinger final refund popup
Hostinger might insist a little too much on keeping you around.
After you click Submit, you’ll go to a final confirmation page. Click Request refund and then on Refund once more after the popup appears.

After you’ve clicked on Refund, it’s just a matter of waiting 5 to 10 business days for the refund to arrive in your account.

Be advised: Though you can get a full refund on all hosting plans, you won’t get one for your domain registration, unless it’s cancelled within 4 days of registration. Many country-code top-level domain (ccTLD) registries aren’t even refundable at all.

That doesn’t mean you have to stay with Hostinger though, as you can always transfer your domain to a different domain registrar. This process will look different depending on which you choose, but I recommend Namecheap for its ease of use and affordable pricing.

4 Best Hostinger Alternatives

Is it time for a new web host? Be sure to check out our favorite Hostinger alternatives. I’ve tested all of the hosts below that have excelled in areas in which Hostinger fell short.

Scala Hosting

If shared hosting is no longer living up to your needs, it might be time to upgrade to cloud or VPS hosting. Scala Hosting offers excellent cloud and VPS plans with scalable resources, a proprietary security shield, and a proprietary hosting dashboard to help you take care of your hosting.

Also, thanks to its fully managed plans, Scala Hosting is an ideal choice for making the leap into more advanced hosting even if you don’t have previous experience. You don’t even have to worry about making the change yourself. Since it offers free website migration, all you have to do is sign up for your preferred plan and let Scala Hosting do the hard part for you.

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InterServer

InterServer offers a dependable web hosting service that introduces an outstanding shared hosting plan. This plan includes limitless storage, data transfer, and email accounts, making it an ideal choice for a basic website. What sets InterServer apart from numerous other hosts is its consistent pricing, maintained even for monthly payment intervals.

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Nexcess

Nexcess offers a top-tier WordPress hosting. Its support team is also excellent for helping you fix website issues and optimize WordPress performance – not just tackle account-related issues.

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Kinsta

If you’re thinking of using WordPress, Kinsta is one of the top choices. It hosts its structure on Google Cloud Platform, designed specifically for WordPress. It would be tough to find a host that provides faster page loading.

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Kinsta's hosting is of the highest quality you'll find, and the plans offer incredible value for money.

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Easy Come, Easy Go

One of my favorite things about Hostinger is how easy it makes the registration process and its overall ease of use. So, it should come as no surprise that cancelling my Hostinger account was just as smooth.

Though the sheer amount of “Are you really really sure you want a refund?” messages got a bit annoying, Hostinger doesn’t obfuscate the refund process like other hosts. I’ll take one-too-many confirmation messages over a system that’s designed to keep you from getting your refund any day of the week.

FAQ

Can I cancel my Hostinger subscription?

Yes. It’s incredibly easy to cancel your Hostinger subscription at any point. If you cancel within the first 30 days of purchase, you could even be able to receive a full money-back guarantee. The process is surprisingly easy.

How do I cancel my Hostinger subscription?

To cancel your Hostinger subscription, all you have to do is go to your Hostinger dashboard, select your service, click on Manage, and then cancel auto-renew. If you’re interested in claiming your 30-day money-back guarantee, we have a step-by-step guide to show you how.

Is Hostinger refundable?

That depends. All hosting services are refundable within the first 30 days of purchase, and you can even select a refund on your domain name registration in some cases. If you’re looking for an alternative to Hostinger, we’ve got several excellent-quality options to suggest.

Can I pay monthly on Hostinger?

Yes, but keep in mind that your monthly fee will be higher the shorter your renewal period is. If you don’t know whether Hostinger is right for you, I recommend signing up for a yearly plan and taking advantage of the 30-day money-back guarantee to decide if it’s right for you. If you need to ask for a refund, you can use our easy-to-follow guide.

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Sheetal Katta
1 Reply
Very helpful information. I also cancelled my hosting services with hostinger. However, one should be aware that there will be subtraction of domain registeration. I recently cancelled my hosting services with hostinger which included free domain and i did not get full refund amount as they said they will deduct for special domain's nature services.
1 Reply
avatar
Sheetal Katta
@anonymus No, they did not free up my domain and thus I have to use their domain services only. There is no option of switching.
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anonymus
Thanks for sharing. Did that free up your domain name for you to use it with another hosting service? I’m curious how the domain name switch went.
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anonymus
Reply
I upgraded to premium but instead of charging just the difference they charged the whole fee again and as soon as I expressed my disappointment with the procedure and the quality of service and claimed a refund, the advisor terminated the chat and they logged me out. Typical professional behaviour. Now I am going to ask for a full refund. Luckily for me I paid via PayPal and will see if they can get away with this rubbish.
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avatar
Hostinger
Hello! Our team is truly sorry to hear about your experience. We must stress that this is the complete opposite of all our values and intentions; therefore, we hope that we will get a chance to prove it and regain your trust back. Our team would like to investigate your case further and ensure that you are completely satisfied with the outcome. Could you email us at [email protected] with more details? Thank you! Team Hostinger
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Steve Sear
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Unfortunately, I had to get a refund from them. More unfortunate was that I gave them the money to begin with. After a few emails. I was promised a refund after "7 - 14 business days". Wow. I'll update when/if I actually get it.
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avatar
anonymus
2 Reply
I like the web host but the customer service needs allot of work. Customer Service by email is not good. It takes to long to explain your question and to wait an hour for not the correct answer. They need live chat or phone.
2 Reply
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cd745
1 Reply
how many days the got for the refund? i cancelled my account,but still i have not received my refund money what can i do for it
1 Reply
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WebsitePlanet Team
The best thing to do is contact Hostinger's customer support so they can take care of it.
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vjai giri
2 Reply
did you got full refund including taxes ? i am from India and here they charged 18% tax on base amount while subscribing . will they return the amount including that tax ?
2 Reply
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WebsitePlanet Team
Hi Vjai, we haven't checked from India, so it would be best to contact their customer support and ask.
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anonymus
Reply
Thank you so much for this! Really helpful! I found this website builder really tricky to get so needed to get cancelled and with your simple steps it was a breeze! Thank you! Jana
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avatar
Abhi Caden
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Thanks You for your valuable information, by your website i can easily deactivated my hosting account, We are pleased to thank you very much!!! - Abhi Caden
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