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How to Cancel Your Hostinger Account [AND GET A REFUND]

James Guill

We put Hostinger’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan. If you are looking for an alternative to Hostinger, check out Interserver. We see many users loving their plans.

Hostinger is a web host with a lot to offer, but the reality is that no host is one-size-fits-all. It may not have been right for you because the setup and installation tool were too complicated, or you may be experiencing regular problems and want to move to a better provider.

If you sign up with Hostinger and decide you want to leave them, they offer a 30-day money-back guarantee. We’ve gone through the process of canceling an account with Hostinger, and we will now walk you through the entire process.

If you’re looking for an alternative to Hostinger, check out our Inmotion Hosting.

Canceling Your Hostinger Shared Web Hosting

You can cancel your Hostinger account directly from the cPanel. First, log in to your account and click on the ‘Hosting’ tab at the top of the screen. Next, scroll down to the ‘Other’ section at the bottom of the screen and click on ‘Deactivate Account’.

How to Cancel Your Account with Hostinger – Hosting Tab

Hostinger will then remind you that your account will be deactivated and inform you how long you have to reactivate it. This is typically 21 days until after your account expires. If you’re confident you want to cancel your account, click on ‘Agree & Continue’.

How to Cancel Your Account with Hostinger – Deactivate Account Screen

At this point, your account is canceled, and you will not receive future charges. You don’t get any confirmation email or guarantee as to when you will be credited, so make sure you email customer service about your refund.

Receiving Your Refund From Hostinger 

All Hostinger’s plans come with a 30-day money-back guarantee.

The only exception to this is if you pay with bitcoin, in which case your purchase will be non-refundable. Also, if you participate in a free trial and make your first payment after that trial, your purchase is non-refundable.

Also, some products and services are non-refundable, like redemption fees and domain renewal fees. If you choose to purchase privacy protection, G suite, or the SEO toolkit, those are also non-refundable.

After canceling my account, I did not receive information regarding a refund, so I contacted customer support about it. Hostinger claims to have a “no questions asked” policy, but instead of immediately refunding my fees they inquired on why I was canceling. After I explained how it took four hours to do a simple five-minute install, they processed my request.

Cancellation of Hostinger Account – Customer Support Response

Simple Process, But More Communication Needed

Overall, I found the process of canceling my account and getting a refund to be fast and easy. However, it was not foolproof. I did not like the fact that I had to contact customer support about my refund and that I did not receive any communication regarding my cancellation. This makes it seem that my business was not that important.

This process is somewhat beginner-friendly, but there are hosts that are better suited for beginners. A good alternative host for beginners is Flywheel.

In total, it took about 20 minutes from the time I requested the cancellation to receive my refund. That’s including the time it took to contact customer support via email. I can say that the process was reasonably efficient.

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Steve Sear
Unfortunately, I had to get a refund from them. More unfortunate was that I gave them the money to begin with. After a few emails. I was promised a refund after "7 - 14 business days". Wow. I'll update when/if I actually get it.
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admin
I like the web host but the customer service needs allot of work. Customer Service by email is not good. It takes to long to explain your question and to wait an hour for not the correct answer. They need live chat or phone.
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cd745
how many days the got for the refund? i cancelled my account,but still i have not received my refund moneywhat can i do for it
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Sarah Hornik
The best thing to do is contact Hostinger's customer support so they can take care of it.
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vjai giri
did you got full refund including taxes ? i am from India and here they charged 18% tax on base amount while subscribing . will they return the amount including that tax ?
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Sarah Hornik
Hi Vjai, we haven't checked from India, so it would be best to contact their customer support and ask.
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admin
Thank you so much for this! Really helpful! I found this website builder really tricky to get so needed to get cancelled and with your simple steps it was a breeze! Thank you! Jana
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Abhi Caden
Thanks You for your valuable information, by your website i can easily deactivated my hosting account, We are pleased to thank you very much!!! - Abhi Caden
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Terrense Liu
i've just deleted my account, but i found nowhere to write to the customer service...i chatted their online bot but no response after 6 hours (which it says the staff will attend to me in few minutes. hellooooo??)so where's their contact??
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Website Planet Team
Hi Terrense, thanks for your comment. Now that you've cancelled your account, you should still be able to contact Hostinger through their customer service page here: https://www.hostinger.co.uk/customer-service. Website Planet Team
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Nilesh
Hostinger is not giving my refund, 15 days ago i have requested for refund, it seems they are fraud , not giving my money..
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Website Planet Team
Hi Nilesh, you should be able to get a refund from Hostinger if you canceled your plan within the first 30 days, but do check that the items you purchased were refundable as not all are. They're also not refundable if you payed with bitcoin for example. If you still haven't received a refund though, you can still get in touch with Hostinger's customer support: https://www.hostinger.com/contacts
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