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  5. How to Cancel Your Hostinger Account & Get a Refund [2022]

How to Cancel Your Hostinger Account & Get a Refund [2022]

Mike Pawlik Mike PawlikWeb Hosting Expert
Hostinger may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.

Hostinger is a web host that delivers good performance for low prices, but it may not be for everyone. You may be looking to upgrade to a service that Hostinger doesn’t offer, like managed or dedicated hosting. Or maybe you’re just curious about Hostinger and want to try it out risk-free.

If you sign up with Hostinger and decide you want to cancel your services, a 30-day money-back guarantee is available to you, and it’s really easy to get your money back. This article will take you step-by-step through the process.

If you’re quitting Hostinger because you want to upgrade to a top-performing web host for a mission-critical site, or because you’re looking for a managed service (or both), I recommend Nexcess’ managed hosting plans.

Quick Guide: How to Cancel Hostinger and Get a Full Refund

  1. Log in to your account. Access your Hostinger hPanel account dashboard to start the cancellation process.
  2. Find the product you wish to cancel. Click on the blue-purple Manage button to the right of this product.
  3. Locate the Accounts section. Then, click on the Details button.
  4. Locate the left sidebar. In the left sidebar (at the bottom left of the page), you should see Other with a cogwheel icon. Click the down arrow beside it.
  5. Click Deactivate Account. Once you’ve clicked the down arrow, click the Deactivate Account link to be brought to the next step.
  6. Choose your cancellation period. You can either cancel your plan renewal if you still want to use it before it expires, or you can cancel your hosting plan and receive a full refund (within the 30-day guarantee period). Then, click Continue.
  7. Accept the warning message. You will be notified that your website and all data will be deleted. Check the box provided and click Continue.

My Experience: Here’s How I Cancelled My Hostinger Account

Hostinger, manage single shared hosting

The first step in cancelling your Hostinger plan is to log in to your Hostinger hPanel account. After you’ve logged in, click on the blue-purple Manage button to the right of the product you wish to cancel.

Hostinger, account details

Once you’ve clicked on Manage, find the Accounts section and click the Details button.

Hostinger, deactivate account

After that, take a look on the left-hand side of the page, down towards the bottom of the menu. You should see a Deactivate Account link. Click on it.

Hostinger, cancel immediately

Next, you’ll be asked if you want to cancel your plan immediately or keep it active until the next renewal period. Make your selection, then click the Continue button.

Hostinger, single shared hosting refundable invoice

You’ll have to decide which service you wish to cancel. Select your product, then click Continue.

Hostinger, accept warning message

Accept the warning message, then click Continue again.

Hostinger, provide cancellation reason

You’re almost there! Finally, you’ll be asked to provide a reason for your cancellation request. Make your selection, then click Continue.

Hostinger, request refund

You’ll end up at this final screen after you’ve followed all of the previous steps. Once you request a refund, it should take about 5-10 business days to be processed.

3 Best Hostinger Alternatives for Shared Hosting

Is it time for a new web host? Be sure to check out our favorite Hostinger alternatives. I’ve tested all of the hosts below that have excelled in areas in which Hostinger fell short.

Nexcess

Nexcess is a top-tier web host, especially for those who want to use WordPress. What I like most about Nexcess’s support team is that you can receive support for issues with your actual website and WordPress optimization – not just with account-related issues.

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InterServer

InterServer is a reputable web host offering a high-value shared hosting plan with unlimited storage, data transfer, and email accounts. It’s a great host for a basic website. And unlike many other hosts, the price stays the same even if you pay monthly.

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Kinsta

If you plan to use WordPress, Kinsta is one of the best available options. Its infrastructure is hosted on Google Cloud Platform, and is optimized specifically for WordPress. You’d be hard-pressed to find faster page loading from any host.

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Hostinger Makes It Hassle-Free to Cancel Your Services and Get a Full Refund

In my experience, Hostinger makes it super easy to cancel your plan. It took me less than 5 minutes to do so, and it only took about one or two days to receive my refund (which is faster than I expected).

FAQ

Can I cancel my Hostinger subscription?Yes, absolutely – you can cancel your Hostinger subscription at any time. If you’re looking for a different host, we’ve compiled a list of the 10 best web hosts for 2022.How do I cancel my Hostinger subscription?In order to cancel your Hostinger hosting plan, you’ll have to log in to your Hostinger hPanel dashboard. From the list on that page, locate the product you wish to cancel, click the Manage button, then continue the cancellation process.Is Hostinger refundable?All of Hostinger’s plans are refundable within 30 days of signing up. If you’re outside of the 30 days, you will unfortunately not be eligible for a refund. If you’re looking for a similar web host with a longer money-back guarantee timeframe, you should try InMotion Hosting, which offers a 90-day term.Can I pay monthly on Hostinger?Yes. Billing options from Hostinger are either monthly, or every one, two, or four years. Keep in mind that you’ll save more money if you elect to go with the annual (or longer) billing option. The monthly rate is much higher. If you need help choosing the best web hosting plan for you, have a look at our complete guide to building a website in 2022.

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Sheetal Katta
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Very helpful information. I also cancelled my hosting services with hostinger. However, one should be aware that there will be subtraction of domain registeration. I recently cancelled my hosting services with hostinger which included free domain and i did not get full refund amount as they said they will deduct for special domain's nature services.
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Sheetal Katta
@anonymus No, they did not free up my domain and thus I have to use their domain services only. There is no option of switching.
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anonymus
Thanks for sharing. Did that free up your domain name for you to use it with another hosting service? I’m curious how the domain name switch went.
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anonymus
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I upgraded to premium but instead of charging just the difference they charged the whole fee again and as soon as I expressed my disappointment with the procedure and the quality of service and claimed a refund, the advisor terminated the chat and they logged me out. Typical professional behaviour. Now I am going to ask for a full refund. Luckily for me I paid via PayPal and will see if they can get away with this rubbish.
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Hostinger
Hello! Our team is truly sorry to hear about your experience. We must stress that this is the complete opposite of all our values and intentions; therefore, we hope that we will get a chance to prove it and regain your trust back. Our team would like to investigate your case further and ensure that you are completely satisfied with the outcome. Could you email us at [email protected] with more details? Thank you! Team Hostinger
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Steve Sear
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Unfortunately, I had to get a refund from them. More unfortunate was that I gave them the money to begin with. After a few emails. I was promised a refund after "7 - 14 business days". Wow. I'll update when/if I actually get it.
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anonymous
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I like the web host but the customer service needs allot of work. Customer Service by email is not good. It takes to long to explain your question and to wait an hour for not the correct answer. They need live chat or phone.
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cd745
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how many days the got for the refund? i cancelled my account,but still i have not received my refund money what can i do for it
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WebsitePlanet Team
The best thing to do is contact Hostinger's customer support so they can take care of it.
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vjai giri
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did you got full refund including taxes ? i am from India and here they charged 18% tax on base amount while subscribing . will they return the amount including that tax ?
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WebsitePlanet Team
Hi Vjai, we haven't checked from India, so it would be best to contact their customer support and ask.
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anonymous
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Thank you so much for this! Really helpful! I found this website builder really tricky to get so needed to get cancelled and with your simple steps it was a breeze! Thank you! Jana
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Abhi Caden
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Thanks You for your valuable information, by your website i can easily deactivated my hosting account, We are pleased to thank you very much!!! - Abhi Caden
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