UpWork Review

UpWork Wants to Change the Way World Works
8.5/10
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UpWork Wants to Change the Way World Works Visit Site

Platform Score

5th Ranked 5th from 8
8.5 Ranked 5th from 8
  • Detailed Scores
  • User Friendly
    9.5
  • Templates
    9.5
  • Features
    8
  • Pricing
    8
  • Support
    7.5

User Reviews

  • Ekta

    5.4
    UpWork Review

    for me upwork is the worstest freelancing site exist in the planet

  • Jon S.

    5.4
    UpWork Review

    You nailed it on the head. The UpWork CS staff are unsupervised, making backroom deals and out for the blood of any freelancer who isn't pricing cheaply. If you complain, they'll never stop eating away at your profile rating. No transparancy at all. Completely unlike the former Elance, which was much more professional in every way. Completely corrupt.

  • Jon S.

    5.4
    UpWork Review

    Basically, if you are still on UpWork, you simply don't have the typical experience of a longtime freelancer on that platform yet. Eventually, many tend to leave UpWork because their rating goes down mysteriously and UpWork customer service reps are not allowed to give the freelancer any information about their own situation. So you walk in blind and you remain blind on UpWork. I recommend seeing this video ( https://www.youtube.com/watch?v=1cBPIvII6y4 ) for more information on why a self-respecting freelancer, especially from a developed country, will not be able to sustain a freelancing career there.And just in case you think that Elance is a substitute, yes it used to be...but then it was bought and merged into UpWork. :-/

  • Timm Hogerzeil

    5.4
    UpWork Review

    NOT cool at all. Sooooo crazy expensive and bad that almost every job I have put there was problematic.Their review system does not work as it is easy to manipulate.The best place to lose money and not get nothing in return, but trouble and w aist of time.We use a lot of freelancers and get much done like this … just Upwork is on our blacklist and no one in the company is permitted to use them.We only had bad experiences with them … so NO more!

  • chang lee

    5.4
    UpWork Review

    The project "e-commerce website" order was made 3/29. The freelancer has not delivered the first milestone "Beta site delivery". Claimed the refund but nothing is happening. As of 4/22, UpWork confirmed by email. You requested a refund for your unused deposit of $250.00. If the freelancer "NANCY KESHARY" does not respond to your request within 7 days, the remaining balance in escrow will be automatically refunded to your payment method.Checking with the support team, the deposit had already been released to the freelancer 4/5.Now I claim to Paypal to get my full refund from Upwork.DO NOT TRUST WHAT THEY CONFIRM YOU!!!!

  • Abi

    5.4
    UpWork Review

    They suspended my account without any reason. They even did not reply to my tickets as well. They will close your account without any reason whenever they want. Upwork is a BIG SCAM. Be aware please.

  • Rachel Louise

    5.4
    UpWork Review

    Upwork it the worst platform I have every hired anyone over. My freelancer was cancelled/terminated on the Upwork platform and I was notified after. I spend over $4,110 with this freelancer and now that Upwork terminated him with no notice to be prio r, he was not responding to me SO NONE OF MY WORK WAS HANDED OVER to me that I had been paying him a per-hourly rate for. I have been back and forth with upwork and they tell me this is not their responsibility. I told them that since he was hourly paid, he had all the work with him and it needs to be given to me or I want to be refunded by them. Fat chance of that. They also delete all my comments on INSTAGRAM and and BLOCKED my instagram account as they don't want anyone knowing how they operate. Funny, as the comments clients/freelancers write about each other cannot be edited due to the 'honest review' policy. But this doesn't apply to reviews on their own platform in regards to Upwork.

  • Brian Loeb

    5.4
    UpWork Review

    I went through the process of creating a profile only to be informed afterwards that they were saturated with profiles of my type and not accepting more. It’s annoying that there was no mention of this possibility when I set out to make the profile a nd that they even had me browsing jobs to get me excited to finish the profile. Then, after receiving the rejection email, they continued to send me emails about “making my profile the best” and “finding the best jobs”. So more annoyance heaped on after having wasted my time.

  • James Thomas

    5.4
    UpWork Review

    I'm not going to bore you with my Upwork horror stories. All I am going to say is that the contractors who use the PLATFORM are great!Its the company and their internal employees that are HORRIBLE!

  • Jack

    5.4
    UpWork Review

    I signed up today and I'm already having 3 issues with UpWork, the first issue is that whenever I go to take a test I am seeing an error message at the bottom of the page saying the test is not available.The second issue is that the grammar and s pelling of some of the questions is atrocious, if you're going to test people's knowledge on advanced topics you can't be spelling the questions incorrectly.The third and final issues is that I have spent a large amount of time writing a cover letter for a proposal only to find out the client has selected PHP as a required skill (the only web skill I don't have) when it doesn't factor into the job they have posted; there's no way for me to contact them otherwise, which means I've wasted 45 minutes of important time because of circumstances that have arisen from poor logistical planning of their 'tests' feature.I understand the concept but I am deeply let down by the execution.I might just go back to PPH, it might be oversaturated with people but at least their service works properly.

  • Natalija Natasa Pavicevic

    5.4
    UpWork Review

    Upwork has gone from the best to the worst freelance site there is. It's full of scammers that still exist there while honest, loyal and hard working freelancer get suspended just in case their income begins to drop. They don't see that the main reas on for that is their changed policy along with higher rates every day.I see more and more people leaving Upwork which promises not such a great future for this platform.Honestly, I am sorry that this is happening but it absolutely deserved.In a way, I am glad that I am no longer an active part of it.

  • andrew gitlin

    5.4
    UpWork Review

    Paid for product did not receive product and Upwork said too bad for you

  • brolancer

    5.4
    UpWork Review

    Didn't manage to maintain the same success I had on Elance. Also, it seems like most of jobs postings out there just not going to reach any freelancer. As a freelancer I regularly apply trying to spend all connects and basically I get 90% of them ret urned due to "expired job posting period". So it feels like a loop of useless efforts

  • Tomas

    5.4
    UpWork Review

    Totally agree - couldn't have written better. Out of my own sad experience I can only add - I was user for over a yer, before they suddenly put mu user account on hold, and refused to pay out my own money. A rip-off company, beware.

  • veiko herne

    5.4
    UpWork Review

    Would you be inetersted to have class-action lawsuit against UpWork: http://www.veikoherne.com/2016/07/upwork-illegal-services-are-paradise-for-scammers/ ?

  • Sidney Howe

    5.4
    UpWork Review

    The site itself is essentially useless for a serious freelancer. It's eating itself with its new high fees that chase users away. The business is doomed.But hey. Don't take my word for it. Go try to use it.

  • MP

    5.4
    UpWork Review

    Since Upwork, Inc bought out Odesk.com, things have been going far south. The site is constantly down and many things do not work at various times of the day. This has been happening for quite sometime and we don't see an end to this.Upwork, Inc has just introduced their new commission policy which costs 20% for the Freelancer to work on the site. This is extremely high compared to all the other websites out there.Upwork, Inc has also had serious issues with their policies which has resulted in account closures, money theft from Freelancers, etc. Please read the most recent complaints (Starting at 2015) at BBB.org : http://www.bbb.org/losangelessiliconvalley/business-reviews/internet-services/upwork-in-mountain-view-ca-213440/complaintsYou can also view multiple issues from many sites: http://www.yelp.com/biz/upwork-mountain-view-2 https://bestcompany.com/freelance/company/upwork-formally-known-as-odesk/There has been evidence that Upwork has paid for blog reviews as well as user reviews, especially on TrustPilot.com Any company that does have a review on their facebook page, google social page, pays for blog reviews and constantly trying to hide complaints including on their facebook page: https://www.facebook.com/upwork/?fref=ts (Read thru comments on page and on posts, there is nothing but issues)It's quite clear that Upwork, Inc ( Upwork.com ) is unsafe to use, has unethical business practices/policies, buggy site, and is very expensive.

  • Eldho John

    5.4
    UpWork Review

    I have made payment for the membership, but the profile got rejected. They should deduct the money only after approving the profile, if not they shouldn't deduct the money. It is just cheating.

  • Lori Bell

    5.4
    UpWork Review

    I have made several thousand dollars working on Upwork so far, which has been a great source for me. There are a variety of low and high paying jobs. Generally, I am very pleased with my experience and the security it provides when starting a project (I have gotten ripped off in the past). However, you do need to watch out for scammers. Most of my clients have been kind, more than fair, and pay me on time and communicate readily.Really, I only have 2 problems with Upwork - it's difficult to see how much an employer is offering for a project. Sure, they have to put down a price, but more often than not they just select anything to post their job, and it doesn't reflect what the actual payment will be. It's impossible to search based on your price range.I also am disappointed Upwork increased their commission to 20 percent, which is a lot of money for us lowly freelance writer. It's fairly discouraging. Given how much they charge, it might be useful just to start off on Upwork to make reliable contacts with employers you can establish a long-term relationship with and eventually transition off of Upwork. I understand Upwork needs to make money, but if I have worked with a client for months I don't know if they deserve a commission forever... just my opinion.

  • complain

    5.4
    UpWork Review

    I see nothing but negative feedback and the reviewer is Cohen, jewish con master himself. So no wonder why he supports his tribes new fraudulent businesses.

  • Tammy Smith

    5.4
    UpWork Review

    As a freelancer, you should really watch out for your funds on upwork. If you really decide to use it, make sure you frequently withdraw cash, as they can freeze your account for the silliest reasons. E.g. my account recently got frozen (and will re main frozen apparently) because of an issue on my client's credit card. Why freeze MY funds when the CLIENT has credit problems?? Every time I contact their support the reply is a few days late and always the same - "Still investigating the client".

  • James

    5.4
    UpWork Review

    I recently used Upwork for my design work and hired a freelancer. Everything went well, I hired them using my Upwork's website, conversed with the freelancer through the website and used Paypal and paid using their system. Everything went smooth. Ho wever few weeks later, I wanted to post another job ad and found that my account has been suspended. They requested for information such as, How did I find the freelancer? , How did I interact with the freelancer? , How did I pay ?. The most stupid part is that they have full access to my profile. They can go into my account and clearly see how I did all those things. However as I needed to have my account in working order, I provided all my evidence - snapshots of our conversation, and my job add status stating "PAID". They however came back and said simply - Your account has been suspended and will not be reviewed again. What kind of BS is that? So I tried speaking to the 4 of their customer service, whom are clueless and cannot help in any way whatsoever and a manager. They all had the same reply - They dont have any information. They also wouldnt give me their complaints department's details, continuously closed my requests, and one of them even hung up on me. And all I was asking for was a VALID reason as to why they would close a paying customer's account? There are so many of these sites out there and better ones too. So with the increased competition in the market, it doesnt seem sensible to be going around closing paying customer's account. If there was an option to for a 0 star, that is what I would give them. 1 star seems TOO high.

  • Michelle Smith

    5.4
    UpWork Review

    Freelancer only did 75% of the work, refused to complete project even though scope never changed, it was just too challenging for him and took more hours than he expected. I therefore paid 75% and put rest in Dispute. Upwork does not protect the clie nts and said I did not respond when I did. Take your business elsewhere!

  • freelancers are people

    5.4
    UpWork Review

    As if the old problems are not enough, Upwork announced it will raise its fees for freelancers to 20% !!!. And they will start charging clients too. Since other alternatives suck too, we should support the crowdfunding of a new platform that respects us freelancers. Freelancers must unite! Find LevelWorkingField on Medium or https://medium.com/@LevelWorkingField/do-you-like-new-pricing-or-higher-fees-upwork-is-changing-again-and-what-we-can-do-about-it-6c755e245fb7

  • Bilal

    5.4
    UpWork Review

    I'm an elance user and very frustrated as elance has forced me to migrate to upwork. Upwork is identical copy of oDesk and pathetic for fixed price jobs.

  • Nikhat Afrin

    5.4
    UpWork Review

    Upwork has made a blunder by merging ODesk and Elance. Somebody decided to play with the future of millions of well-earning freelancers and the worst place to work emerged as Upwork. Despite being a five star freelancer and having worked on hundreds of projects on Elance, after switching to Upwork I could hardly receive any project. This website has been too messy and full of fake clients who either never hire a freelancer or never pay. After wasting my precious several months, I have jumped to other sources of earning online like Adsense and Affiliate Marketing.

  • Harry

    5.4
    UpWork Review

    I am disgusted at Upwork. I had been working as a freelancer for three months until a few weeks ago. And after all, they suspended me without any reason. I lost almost $350 overnight. The worst thing is I lost clients with good relationship. I t ried to contact Upwork and asked to explain the reason several times, but they answered with silence. Even they refused to explain clients what happened. I am suspicious that Upwork feels lack of money and scams this way sometimes to resolve his economy. If you think you are right, why can't you give me any reason until now? I say again, "No Upwork Until Forever!!!"

  • Mitchell Allen

    5.4
    UpWork Review

    Upwork seems to be horribly broken and, while I usually pay no attention to user reviews (mostly because for every naysayer, there is at least one successful member - like me on Freelancer.com. LOL) I do have to agree that the site functionality is impaired - I can't even submit a ticket!Ironically, I got an email two days ago from the site, inviting me to one of their promotional schemes. All I had to do was get my profile to 100%. At the time, I was at 75% and today, I spent an hour getting it to what should have been 100%. Only, it didn't work!I checked the forums to see that I was not alone (I'm not).In summary, some very important features are broken:1. Can't upload portfolio images 2. Profile not able to show 100% 3. Ticket system is down (I even checked the source code and see the submit button...it's either hidden or off-screen.)

  • Teja

    5.4
    UpWork Review

    I just going to leave upwork. bullshit

  • Sebastian Salgado

    5.4
    UpWork Review

    ....and Upwork is a great idea done terribly, I can't wait to leave it, but I've invested too much time & effort to get the top rated status and I have to re-pay it (to myself).Fake ads- Maybe is even upwork who is making them to make us think th ere is a lot work, I'm just not getting hired. BULLCRAP, there is many ads of clients who had never hired before, they dont give their name, location, anything, and they post a job that doesnt hire anybody, I made the test, instead of withdrawn my application, I wait to see if someone gets hired, and months later, the job still open and with no hires....Worst website ever- Upwork gets a nice % of my earnings, and the server is down many times, (not a problem with my pc, because I get a message window from them that says sorry come back later) THIS IS INADMISIBLE, worst working tool I've ever used in 12 years of experience.About the human quality of clients, is like in the outside world, you get all kind of people, but mostly people who wants a photorealistic render in 2 hours for 50$...wonder if they know how much doest it costs a good graphic card...I think working like this is the future, but now with Upwork, go somewhere else!

  • Jen Bernthal

    5.4
    UpWork Review

    I am a former Elance user. I've been both a project poster, as well as a freelancer.If you're a freelancer looking for freelance work, this site isn't going to make you rich, or even allow you to buy a hamburger at a local fast food joint. Most p roject posters pay FAR below minimum wage. If you're new to a profession, maybe that is fine to start; but, if you're a seasoned professional, don't waste your valuable time!On the flip side, if you're a company that thrives on paying people below living wages, this platform is excellent for you! Plenty of foreigners willing and able to undercut American workers who have a cost of living that is much greater than them.

  • Derrick

    5.4
    UpWork Review

    They cannot control scammers using their site

  • Conrad Venzon

    5.4
    UpWork Review

    ODESK was perfect because of their mechanics. The bids (They are called "Connects" now) are 25 per month but if the client chooses another freelancer or you withdraw your application before the client hasn't viewed the post in a couple of days, you g et to have your "BIDS" back within 12 hours or less. Now, IT IS FIXED TO 60 connects a month! You can only apply for 30 job application because it uses 2 connects per job post. What the hell?If you happen to be a new freelancer, you'll be having a hard time. When I was starting out four years ago, I constantly apply for jobs every chance I get. I withdraw my applications whenever a client isn't viewing his/her post for a couple of days. Because of the way I look for jobs, within 2 months, I finally landed my first job on Odesk. Well, that's me trying to find a job 14-18 hours a day for 2 whole months! That was the technique to maximizing "Bids". Now, it is almost impossible to get a job with just 30 applications per month. Oh, if you happen to use all of your connects, you can buy an additional 10 connects for only $10, isn't that great? You get to apply for another 5 jobs! That is swell!Hey Upwork, please think about the newbies! Put yourself in their place, what will you feel?

  • Zenon

    5.4
    UpWork Review

    My sentiments exactly. I wish some one would come up with a "professional" contracting site. The site should employ top notch project managers and sales people to sell the service to all those companies who constantly carp that they can't find talen t!Also the site should be tiered for both employers, and contractors. Prove yourself in the minor leagues you then promoted to the major leagues.Finally, if an Employer lists a job and does not award it, then they lose their $100 posting deposit. If an Employee does not respond specifically to the posting, the Employer should click - Did not read spec, time waster! Three strikes and you are out,And finally Employers should not rate projects, completed or not. For some one who knows what they are doing can quickly see what the job spec was and whether or not the Employee met those specs. If yes, then Pass, if not, Fail. And by the way, that function can be paid for by those losing their posting deposits.And its true it's the Employers who bring the money to the site by posting their jobs. However, if most of them are spammers and scammers, it depreciates the brand and the professionalism of the site. The stronger the brand, the easier it will be to attract Real EmployersA final note, I recall reading that a former JP Morgan executive noted there are 5,000,000 jobs that are unfilled because they can't find employees with the right credentials - I would love to see a web site post those jobs and I would be delighted to bid for that work.

  • Liam Young

    5.4
    UpWork Review

    The first was a I had the wrong type of account because I was a company, however in their own terms and services which told me I should have read first it states if you are a only an individual and not a group you can have the type of account I had, something I pointed out them.Then then they tried making the excuse it because more cover letter to bids was me actually trying to solicit freelancers to do some work for me. Due to the legal implications by their false claim at this junction, I went back a very stern yet professional letter with details on how false a claim this truly was. (Luckily I keep records of my bids, documents submitted and a template of the cover letter encase I need to take further action).Finally because they knew the claims above where false they then finally said it was actually due to using the three words “Us”, “We” and “Our”.Many may not have the same prob as me but personally I'd avoid them like the plague.

  • Mike

    5.4
    UpWork Review

    I just joined upwork last week and I have to say after spending time individually responding to jobs, I have either been ignored or declined. As I am currently “between jobs” and just the wrong side of 40 I wanted to supplement my income while job hu nting with some freelance work. Most of the competition from the site seems to come from workers charging from as low as $4 per hour. For me this is simply impossible to compete with and so I was happy to receive an acceptance for a data-entry job from some guy in the US. He sent me a couple of links one for a sample of work and the other to the database in google docs. When I clicked the link I was asked to enter my email and password to log in to google (kind of strange I thought since I was already logged in) but hey, this is the new online world of freelance for me, so I entered my details anyway. You guessed it, some “error” message appeared saying that the file couldn’t be opened and so I contacted the guy in the US who said he had other projects available so could I give him my email and cell phone. Which I ignored. Turns out, I was hit by a phishing scam and was emailed by upwork a few days later telling me to change my upwork passwords and all email passwords. It's good that they were on the ball to warn me, but it was after about 3 or 4 days by which time it is likely to be too late to prevent any damage. I was lucky because I got suspicious and changed my passwords almost straightaway. Be warned – I assumed that upwork took jobs from carefully screened clients with genuine projects. It turns out they don’t have any checks in place and will accept jobs from anyone. There is no way to rate users on the site to warn others of these scams.

  • Lisa Murphy

    5.4
    UpWork Review

    I'm a full-time freelancer and have worked with Elance for several years, enjoyed using the platform for multiple jobs and I've accumulated quite a few repeat clients. I also transitioned over to Upwork (not so fondly nicknamed "Up-Yours") a few mont hs ago and have tried to get things going there....but there's just no contest.The Elance platform is far superior, the Upwork interface is terrible and confusing, and I waste a lot of time trying to get the simplest things done. In addition, the jobs posted and client offerings in general are of much lower quality than those I'm familiar with on Elance.This is a serious step backward in my opinion, and I would love to be able to remain with Elance. No - Elance is not perfect; but it's so far beyond what I'm seeing and experiencing on Upwork....and I get to pay more for the pain and dissatisfaction!It's not just the freelancers that are complaining, either; I've heard from multiple clients how painful this has been for them as well! People will be leaving in droves - from both sides of the equation. I'm not sure how long I will be able to continue using Upwork as my frustration level seems to grow almost daily. It may be time to move on to something new if Elance is truly being shut down.

  • UpWork.com Victim

    5.4
    UpWork Review

    I have had so many scams on that site. Before they had this "buyer guarantees" - meaning if no work is delivered you gonna get a full refund. I got this guy, he spent 40 hours browsing the website, and having nothing done. I asked customer service, t hey said they will bill the card and issue a refund within 2 weeks. I hired another one - the same thing. Got billed 50usd/h, 10h/day, for 5 days - nothing was done. Again - "we want to charge your card". This time the card was blocked, and so they suspend my account. Whats the point of billing the card if the refund will be processed anyway? it costs them 3% from $3000, thats 90$. And I am not alone having similar issues. Well 4 weeks passed , no word. I then began asking questions daily, they got me some people from philippines to create the tickets on my behalf saying they cant reach anyone, but they will have someone calling me soon. Day after day - no refunds, no calls. No updates either. I filled a claim with the bank, so some polish lady responded saying the chargeback is invalid, because i am responsible by terms and conditions. Of course, she did not include the fact of the money back guarantee problem. And almost robbed me! So we had to change the reason code with the bank, and the chargeback was processed successfully, Be very very careful with them. Block your cards right away when you suspect fraud is going on, because once your card is billed they will never refund you, and there is no way of contacting them.Dont forget... 10% is the fee of their service - take 2-3% for Amazon AWS, 2-4% chargebacks - 3% staff + offices - credit card processing is probably 3-3.5%. = there is nothing left. So UpWork lives out of the scams. And does not seem to be improving anytime soon. All my attempts were blocked or ignored. I am also complaining for attorney general and FTCs for their deceptive marketing. Almost all the reviews on sites are not real. Trustpilot is the one - so many positive reviews by years old users, when googled and checked directly -there are no such users or 1 week old with no hours or very little hours.

  • Freelance Girl

    5.4
    UpWork Review

    I was actually pleasantly surprised by Upwork. My hourly rate is in the medium to higher range ($70/hour), and I didn't expect to get any work at that rate. Within a few days, I'd already been hired for two jobs. One job is easy, and the client seems to respect that I work hard for her and is happy to pay my rate. The other job turns out to be low-paying due to the complexity of the project. That said, I agreed to do the job, even though my original bid was spot on. I can say no to that client (very nice, professional client, by the way) once this job is complete. Or I push back on the rate when he asks me to do another job. Quite frankly, when you need work, sometimes you have to say yes to what's not ideal.My biggest complaint about Upwork is that the system is frequently down or extremely slow. When I make a change to my work hours, it does not reflect sometimes until even the next day. The messaging thing is likewise totally confusing. All my clients messages feel like they're jumbled in one place, so I keep clicking the wrong client's messages accidentally.Overall, I'll give it a thumbs up for the quality of work I've been able to find. The technical kinks will eventually be worked out, I'm sure. I just appreciate a new way to find work.

  • Erich Toll

    5.4
    UpWork Review

    Absolutely dreadful site. They took everything right about Elance and destroyed it.

  • Mad Lyrics

    5.4
    UpWork Review

    No comment, totally screwed (Elance user).

  • hassan

    5.4
    UpWork Review

    worse site. worse user interface. worse coding have been done on upwork. worse support. fake likes & reviews on hundred of sites. not going to suggest any one to work on upwork.

  • Grant

    5.4
    UpWork Review

    I just think its weird that your editors give Upwork such a high rating... have you ever been a freelancer on their site because I've barely read any strongly positive reviews of Upwork... https://collegetimes.co/upwork-sucks/ ... mostly only poor fr eelancers from poor countries are willing to put up with the fees and slave like treatment.

  • Denis Guy

    5.4
    UpWork Review

    As an employer, Upwork is hell. Upwork's policy has no protection against dishonest freelancers, fraud or even extortion. Upwork's policies also caution freelancers pretending to work. When hiring using their "per-hour" method, freelancers need to turn on a timetracking software. As long as the freelancer is sitting in front of the computer and clicking away on things, employers have the OBLIGATION to pay for every single second logged by the freelancer. The quality of the work - or even any work at all - has nothing to do with the payment. This means that if someone logs 40 hours and the screenshots provided by the timetracking software show someone watching porn, the employer STILL has to pay. Upwork's policies also caution crime, like extortion. If people met through Upwork and the extortion happened outside of Upwork (of course it will since messaging outside of Upwork is readily available) then they refuse to do anything against it, thus cautioning it.

  • Barbara Webb

    5.4
    UpWork Review

    The Upwork site should be shut down. It is a total scam. I received three fraudulent job invites. When I asked the support desk about this they said they had closed the clients accounts. I'm done, like gone. Anyone considering this site for freel ance work should proceed with extreme caution.

  • JaneN

    5.4
    UpWork Review

    upworks has completely destroyed what used to be a great platform (oDesk) and treats it's freelancers like slave labor. There is NO structure in the company. There are so many bugs in the system that it is like playing whack a mole trying to work on the platform.The "rating" system is so flawed and nothing is being done about it. There is NO support for freelancers or clients.It is unbelievable how poorly that company is now run. They were given MILLIONS of investment dollars and NONE of it is going for improvements. Someone is lining their greedy pockets.I hope that someone with an entrepreneurial vision creates a new company and siphons off all the great talent that is being destroyed by upworks.

  • Chetan Mishra

    5.4
    UpWork Review

    Despite having more than hundred jobs in my bag last year on Elance it seems almost impossible to get a quality job on Upwork. I don't work for peanuts and Upwork is full of jobs worth $5 and so. Thousands of Elancers are against closing Elance but t hese guys don't give a f***k. Now moving to other sources of income. RIP quality freelancing.

  • Hannah Myott

    5.4
    UpWork Review

    If you read any forum comments on Elance, you will see a general feeling of outrage amongst the freelancer community. The change from Elance to Upwork will only do freelancers more harm than good - and I can imagine it's the same from clients who wan t decent quality work as well.I've been a happy user of Elance for about a year now, and it's my main source of income. Changing to Upwork will only do me more harm than good - a fact that the Upwork staff even seems aware of, as they can't provide more pros for freelancers than something like, "there will be lots more jobs." Great.In the end, I'm on the hunt for an up-and-coming freelancing site that will allow me to have the professionalism that came with Elance but that is lost in Upwork. Sure, Upwork looks nice, but I think we can all agree that Elance is the better of the two, and that the company is making a grave mistake.

  • Nomi

    5.4
    UpWork Review

    Joined Upwork 2 weeks ago. Had a great first week, but was suspended a week ago (meaning my job has been stalling all this time). I got poor clarification on the reason why my account was suspended (the language used in the email did not match the la nguage used in the ToS for the rule I allegedly violated). A few days later, I was requested to submit ID verification docs, which I did. Failed this part because my name in my profile did not match exactly the name on my docs (they don't let you use initials or nicknames based on your whole name). Had to resubmit all over, and when I got declined again, they said it was because my bank statement was not in color (it was mailed to me in greyscale by the bank--I don't even know what the colors are supposed to be). They take a few days in between correspondences and their replies are stock answers, so there's no evidence that they're paying attention to your questions or concerns. I can understand making freelancers jump through these hoops, because you want to protect the quality of your human capital for paying clients. However, as a paying client, I would not expect the company to make it this difficult to give them my money.

  • Nomi

    5.4
    UpWork Review

    I am basically having this exact same experience. It's frustrating, to say the least. I am probably going to close my account if my ID gets bunked one more time. Which, it might, if they expect to compare photos (because I never uploaded one, since i t never said I had to). I don't feel like a valued customer. I feel like they are dicking around with me and my sensitive information.

  • Robert Merrill

    5.4
    UpWork Review

    I am a paying Elance and Upwork customer.Have done tens of thousands of dollars of business in Elance. Upwork is terrible. Can't migrate my Elance account. They keep blocking my profile and won’t give a clear explanation of what is wrong with it /how to make it right. Changed it 3 times, they don’t explain what the problem is.Got it approved by one person then somebody else disabled then suspended it.Now I can’t log in to edit profile to make changes they won’t specify.Idan - you need to redo your view: how does one get phone support? There is no published support phone number.

  • Leo Biblitz

    5.4
    UpWork Review

    Agreed!Upwork should be called UpYOU,freelancers! Just horrible. Wasting time toward Upwork's ultimate mission, which is to create a photo-verified database of private intel to exploit for secret commercial profit.There is no discretion to d ecline photo, which they somehow check. How exactly? They want to control title and the overview skill description. It's not just ridiculous - it's frightening.I don't want virtual strangers to have access to personal info. Elance was the model pimp in that regard.Desperately seeking Upwork competitiors!Up you, Upwork. You suck!

  • Leo Biblitz

    5.4
    UpWork Review

    I see now why I deleted the profile I was forced to create at oDesk a few months back before I could search the jobs. Upwork has no interest in anything beyond accumulating an NSA-style database of photo-verified private intel no doubt NO DOUBT for secret commercial exploitation.In the course of two days, optional photo became a requirement. They also want control of title and skills overview as if they know you better than you know yourself.There is no reason at law to control as much as they do - no reason to compel as much personal info.There is no way to search jobs according to truly relevant criteria as one could at Elance.Explanations of interview and payment procedures are appallingly inadequate.Desperately seeking Elance-quality work pimps.Frankly, i wouldn't let Upwork walk my dog.

  • Bob

    5.4
    UpWork Review

    I got a message telling me that I need to migrate my Elance account to Upwork. I gave it a try, I'm defiantly going to look for another solution as Upwork is unworkable platform. it got very nice design and look but the workflow is terrible and unwor kable. Even the feature that you need to say how much you willing to pay when in Elance you can specify a range. I will keep working using Elance until the day it will be close and than move on to a different site.

  • Shideh

    5.4
    UpWork Review

    I had an issue on Upwork and I wrote to them asking for help. They have created so many cases and closed them without anything being resolved at all. On the first day they said that of course we are going to help you. They waste your time and actuall y don't do anything for you at all....!!!! This is not customer service as I told them, it's customer abuse! I have so far been in touch with:- Aries S. Lav E. Edelyn T. Dave OS Filemon Jr L. Joan Debbie And nothing!!!!

  • mike

    5.4
    UpWork Review

    I had tried to make the move from elance to upwork recently. When I tried to hire a free-lancer I was told I had to send in my credit card number with security code, my full legal name, mailing address, state ID/passport all to hire someone for a few bucks. Correct me if I'm wrong but aren't you guys computer wizes, if this site isn't the perfect storm for identify theft I don't know what is. I couldn't believe they wanted so much sensitive information and tried to reach out to customer support who further complicated things. When I did find a freelancer on the site we tried working on elance (from where I had originally worked), only problem was this person was a total scammer who couldn't do a single thing they said and wasted weeks of time doing noting aside from making excuse after excuse. I won't be doing business with a site that asks for so much unnecessary sensitive information, has garbage scam artists freelancers on it and couldn't provide a worst customer service experience. Its sad to see good talent try to find work on such a horridly run site filled with scammers and garbage customer support.

  • Deepak Sharma

    5.4
    UpWork Review

    upwork.com now become worst website for freelancer.

  • Ilia

    5.4
    UpWork Review

    When I was just about to start several projects my account got suspended and was a nightmare to reactivate, so the deadlines went straight to hell. They immediately disable your account and then take forever to answer your messages with reasonable ex planation of the situation, each time not giving you a chance to reactivate it. Very impartial and bureaucratic approach, feels like a traffic bureau. Read the previous by Bill. Stay away!

  • bryan

    5.4
    UpWork Review

    As an employer I made my hirings in Odesk or what is know now as Upwork. I've been a loyal and happy client until now when they have tried to weekly over deducts money from my account. And what pains me most is that their customer service only knows how to apologize but not really resolve issues.ALL I CAN SAY IS CHECK YOUR BANK ACCOUNT YOU MIGHT HAVE THE SAME ISSUE. THIS IS A WARNING.

  • bill_1234@hotmail.com

    5.4
    UpWork Review

    I signed up for Odesk, then it became Upwork before I hired a freelancer. Once I found one - that was pretty easy it was all a nightmare after that. My messaging email alerts stop working about a week into the contract. That made communication extrem ely difficulty especially with the time zone difference. Tech support kept closing the support ticket but the issue was/has never been resolved. I had to re-open every couple of days after I realized I had a message but never received an email alerting me. 6 weeks and it is still not working.After the first payment - Upwork just became a nightmare! First my account was suspended because they said my account was linked, getting support on resolving the issue is impossible because only the "risk management" team can fix the issue and they are in no rush at all to help you. On average it took about 3 days a respond - Meanwhile, my account is suspended with an ongoing contract and I cannot pay the freelancer. I never got an explanation as to why its was suspended just threatening emails . I think it was something tech support did because but they wanted to upload screenshots of a months worth of messages, I refused and told them to just go look and then they came back with another issue. I did nothing to violate the T&C's. They FINALLY emailed me back and said I had to verify my identity, OK , uploaded a DL and bill, waiting 3 days and bam another email saying that my id and profile picture are not similar and they were rejected. My DL is a few years old but it is still me or so I thought. Anyway, cancelled the account, had them refund the money, paid the freelancer via paypal now we do our work though there and just cut out the horrible middle man. At no point did I feel like I was customer, the support was horrendous and painfully slow. Tech support never fixed the issue and they made it impossible to pay the freelancer. Guess they do not want my business moving forward and here I though I was doing good by hiring someone and paying them.You have been warned - get ready to jump though hoops if you want to hire someone.

  • Ken

    5.4
    UpWork Review

    I used ODesk/UpWork (used to be Odesk then changed name to Upwork). I hired only freelancers with high ratings. Paid more but wanted my site to be in good hands. I hired one guy who I paid $600 to add widgets and search function. Said it would take a week. 6 weeks later the widgets (which were supposed to narrow down results of search function and categories. i.e. "narrow by brand", "narrow results by price", "narrow by retailer". They didn't work with the search bar. for 6 weeks I was told it would be done "tomorrow" but never was fixed. So my site was basically not functional. I even opened a new job for $100 to pay him to fix his own work. Weeks later still not fixed so I filed a dispute and hired another freelancer to fix the problems. Cost me $190 but he fixed it in a day. I gave bad feedback to the other freelancer who turned around and refunded the $100 but none of the $600. I agreed with him to drop the dispute if he would pay what it cost me for the other freelancer to fix his work. (an additional $90) He said he would if I dropped the dispute. He put in a $90 refund and I dropped the dispute so he could get other jobs. I was told by UpWork/Odesk that since he paid back the $100 that my feedback wouldn't show up anyway...so I figured I'd get my money back at least and move on.Well it's been a month and still there is no money in his account to fund the $90. I was told on several occasions that when he gets paid on a job I would get my $90. I was told that was to happen on the 10th. On the 13th I checked and my refund was still "pending" (now for 28 days) I went on chat and they told me he had nothing pending. I asked if they could force him to pay the money or suspend his account until he did. They said then I would never get paid. I said I don't care, this is why I fired him. Promises that he never kept. (this was a freelancer with over 1000 hours and very high ratings.) I contacted him on Skype and he said he would add the funds. Never did.So my guess is that he is asking for payment through paypal or another way, outside odesk so he doesn't have $90 pulled out. O desk is no help at all. I can't reopen my dispute. My feedback won't show, and my refund is in perpetual "pending" status.Bottom line is the feedback score is a sham. When you hire someone say for $100 to fix somethng on your site he could go in, try to fix it and ruin the whole site. Even delete the whole site and all he would have to do is reufnd your $100 and you can't give negative feedback!So don't trust the ratings on Upwork. Negative feedback is never posted if they refund the money, even if the freelancer left you with a site that is much worse off than when you hired them.

  • John Wright

    5.4
    UpWork Review

    My first contact with Upwork was abysmal.Tried to jump over from Elance but Upwords told me it already had an account with my email address from Elance. Tried logging in with my email address but Upwords told me my username password were not goo d. Tried retrieving my password with the email Upword already told me it saw an account for, now it told me that it could not find an account for that email.Nice.Went to the Contact & Support link in the footer. Had no way to post a new request in the Support area. Just a bunch of document links that did not contain anything I needed when I tried searching.Nice.Tried to find an email for Customer Service under the Contact and Support. None. No real contact information at all.Better and better.Found another Contact Us link under the About Us tab. Finally got redirected back to the Elance Support area where I could post a new request in their Support Area.I am not sure what the logged in user experience is like but the site they have set up for the non-logged in user is a UIX nightmare.

  • Michael Marcus

    5.4
    UpWork Review

    You have to find out which freelancers are good and which are not. Some can be pushy when it comes to contracts. For example the contact your personal email outside of up work trying to land a contract or calling your phone. And some freelancers stea l time since they know you don't have the expertise to check them on their work. Like a car mechanic fixing your car. The best way to beat this is to give smaller tasks and then bigger ones with the ones you trust. Also a lot of freelancer lie about their English proficiency. Many cant oversees freelancers can't speak English well so in you job posting if you require it ask them to submit a paragraph or something. Lastly, be aware of ridiculously cheap freelancers. They tend to be severely under skilled. You really get what you pay for.However I would say excluding a few bad experiences about 90% oft work on Upwork was absolutely and totally worth it. I was able to updates business in a matter of months. Something that would have taken twice as much money and time if I had done it another way. Upwork is an invaluable resource for tech jobs. Just be aware of the bad eggs.One last time watch out for: Overly Cheap freelancers Freelancer English proficiency Don't give super big jobs to freelancers immediately. Break it up Hourly freelancers who try to steal time. ( don't be afraid to pause or cancel a contract if you have a bad feeling noatyer how much the freelancer pushes you to restart)It's great! I love it Upwork!Hope this helpsM

  • literati@talktalk.net

    5.4
    UpWork Review

    I wanted to work here and probably still would, but I have a Google browser orientated computer, so there is no download available. I would have to purchase another computer in order to work.

To all the 64 user reviews

Overview

The Perfect Example of a Freelance Site

UpWork (formerly named Odesk) comes across as the perfect example of a freelance site in every way, for both the freelancer and the hiring party.

You can tell all the mistakes from the older oDesk site where fixed and the new interface is easier to work with.

To begin with you are greeted with an easy to use platform that allows you to hire some of the best professionals out there at the moment. They do well to deter spammers and those looking to troll the site, which means you are only seeing the very best on offer.

The system is setup very well allowing job posting to be published with ease, and contractors can view jobs just as easily. With an interview process before selecting someone for a job and a feedback/star rating by the side of each freelancers name you can get a good idea of what will work for you.

Why Choose UpWork?

Upwork1

  • A completely free resource
  • Very easy to use
  • It’s totally secure and fraud-free

Wondering if UpWork is the best option for getting your project done?

Let us tell you about it!

The Review Factors:

Pricing

8

The Beauty of Simplicity

Unlike some other sites who love establishing really weird payment policies and complicate the matters even further through various membership-based discounts, UpWork has a set rule – 10% of the freelancer’s pay is charged to the client. Additional fees are charged when freelancers withdraw their funds from UpWork, but that’s not quite your pain (in case you are still wondering – the UpWork fees for withdrawal funds are $2.50 and freelancers can only withdraw an amount that is no lower than $20 + the withdrawal fee). It has been already said – there are no premium accounts on UpWork since they are using an advanced scam-proof verification procedure for making the freelancers’ profiles gain more weight on the site.

The payment system is easy – you deposit money from PayPal or your credit card into your UpWork account and start hiring and paying. UpWork only provides dispute arbitration and resolution for hourly-billed projects that had been tracked through the UpWork Team application on the freelancer’s side. Dispute resolutions over fixed-price projects are for you to figure out.

  • Payment System – Credit card or PayPal
  • Payment Protection – UpWork Team time and performance tracking software is responsible for securing your project and money
  • Payment Disputes – Only available for hourly-billed projects tracked through UpWorkTeam application
  • Standard Account $0 /Month
    • Employers Yes
    • Freelancers Yes
    Get Started

Templates

9.5

Keeping Ahead of a Fast Developing Market

UpWork isn’t new to the scene but they are growing at an incredible rate and that comes down to a few factors, and those are the variety it has to offer, the quality of freelancers that it showcases, and the sheer ease of use.

One issue that every freelance site comes in contact with is spammers and whilst UpWork is doing a good job of fending off those sort of accounts, the popularity it has gained means that job posting are only a matter of time away from becoming enveloped in these kind of spammy techniques that have corrupted other sites.

Despite the fact that freelancers need to go through hell and high water to gain the highest verification level on UpWork, the persistent unskilled newbies from the Third World countries came flooding in on this site. Hopefully it will sort out the problem with the unskilled workforce overpopulation and UpWork will remain a harbor of safe labor and respect for skill, not cheapness. Our advice would be to hire only freelancers with complete verified profiles, positive feedback and at least some UpWork test badges. If you are willing to try out a newbie better offer him or her a test assignment first and if you are satisfied with the quality – go for it.

The quality of the work one could get done through UpWork always varied, but the general stats are in favor of moderately-priced fine-quality work. This is not really a site where A-list freelance pro decide to gain some side-income, but some lucky finds for your projects are not completely out of question. The demographics of UpWork’s population are rather tilted towards the different sides of the planet – the most classic scheme one would find on UpWork is some USA or UK employer hiring a European or Eastern European freelancer.

Features

8

All You Could Wish for and More

The UpWork team probably decided not to limit themselves when it came down to developing features. You can find anything you want – from promotional badges for your private websites to advanced time-tracking software and a Master Card issued by UpWork especially for your foreign workers.

The hiring scheme on UpWork deviates slightly from other sites and you can hire or “semi-hire” a freelancer, i.e., take him or her on an “interview” during which you can use the PM function to discuss the project details. Bear it in mind that UpWork will most certainly eat out your e-mail details submitted through the private massages due to direct contact non-disclosure policy, but a skype account address will go unrecognized. Freelancers and employers’ performance alike is rated through a 5-star based feedback system. Only completed and paid projects can get feedback.

User Friendly

9.5

Fresh And Good-looking – Or Was It Last Week?

UpWork likes its looks glossy and stylish in vibrant colors – the sad thing is that the designers’ team is probably unable to come to a final agreement, which might explain why the site changed its layout 3 or 4 times throughout just the last 6 months.

 

The navigation is perfectly intuitive but for one small thing – the “See my profile as others do” keeps migrating elsewhere with each of the frequent design makeovers on UpWork. The neat PM in-box is also a great advantage that UpWork has over other freelance sites. The initial registration process requires nothing more but your e-mail, password and a desired username, which you can always change as an employer – however, beware of making this mistake when registering a freelancer’s profile – anything but the name that is written in your passport will make it impossible for you to work through UpWork until you re-register afresh.

Support

7.5

They Are Really There for You

UpWork is one of those chosen few sites (not just in the freelance work segment!), which understands that as long as there is money in question the clients would really appreciate a 247 support. This is where UpWork truly delivers – you can get help 247, through any means of your choice be that live-chat, phone line, e-mail ticket system or a well-written FAQ.

 

  • 247 Live-chat
  • Support ticket system
  • Comprehensive FAQs
  • Phone support line
  • Direct phone call might turn out pricey
Visit Site

Review Summary by Robert Turner

UpWork is probably the best of the freelance websites available today both from an employer’s or freelancer’s point of view. It is totally free, intuitive and it is not trying to suck some money for your every action on the site. The motto of the site is “changing how the world works” and it really would be a change to look forward to if all the other freelancer sites adopted this smooth, competent and work-alike approach. UpWork would be a great start for adding freelancers to your business and it will turn out to be a pleasant surprise for those who already have some experience in dealing with freelance websites.

PRO’S

CON’S

  • Totally free
  • Very intuitive & plain good-looking
  • Decent contingent of workers
  • Excellent tech support
  • Too many new incompetent freelancers started registering there every day
  • The anti-disclosure policy for your personal contacts
  • A long and involved process of profile verification
  • Starting Price: $ 0
  • Fee: %
  • Time Tracking: No

Review Summary by Robert Turner

0/5 (2 Reviews)
  • Starting Price: $ 0
  • Fee: %
  • Time Tracking: No

UpWork is probably the best of the freelance websites available today both from an employer’s or freelancer’s point of view. It is totally free, intuitive and it is not trying to suck some money for your every action on the site. The motto of the site is “changing how the world works” and it really would be a change to look forward to if all the other freelancer sites adopted this smooth, competent and work-alike approach. UpWork would be a great start for adding freelancers to your business and it will turn out to be a pleasant surprise for those who already have some experience in dealing with freelance websites.

PRO’S

CON’S

  • Totally free
  • Very intuitive & plain good-looking
  • Decent contingent of workers
  • Excellent tech support
  • Too many new incompetent freelancers started registering there every day
  • The anti-disclosure policy for your personal contacts
  • A long and involved process of profile verification

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