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Total Server Solutions Review 2024 – What Do Users Say?

Sandra Tanoto Sandra Tanoto Web Hosting Expert

Total Server Solutions provides fully managed servers, server management, restoration, and maintenance. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney.


To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

As the name implies, Total Server Solutions provides fully managed servers as well as server management, restoration, and maintenance services to both individuals and businesses of all sizes. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney. Founded in 2005, they’re currently based in Atlanta, Georgia.

Features and Ease of Use

Total Server Solutions are known for their server management packages, which allow companies to outsource the maintenance and management of their servers rather than hiring more IT staff to do the work. Their Total Server Management package includes:

  • Availability even if your server is located outside their facilities
  • Alerts and warnings as any incidents happen
  • 30-minute response time to any issues (the average is <10 minutes)
  • Up to 30 minutes of time with their technical team every month
  • R1Soft Server Backup
  • Expert monitoring of all the services on your server
  • Five-hour reactive monitoring and proactive patching
  • Over a dozen other services

Total Server Solutions also offers individual services such as server optimization, restoration, and migration.

Besides their management services, Total Server Solutions also provides e-commerce and cloud web hosting. Their e-commerce pans are excellent for online shops of all sizes. The Startup e-commerce hosting plan features:

  • 5GB storage
  • Unlimited bandwidth
  • Unlimited FTP accounts
  • Unlimited email accounts
  • A free one-year SSL certificate
  • CloudFlare
  • 250+ one-click app installations

On the other end of the spectrum, the Enterprise e-commerce hosting plan provides 10x the amount of storage as well as a dedicated IP address.

Pricing and Support

There is no free plan available, but that’s understandable given their product offerings. Their plans begin from their affordable e-commerce hosting solutions, go all the way up to high-performance cloud hosting packages. Their premium package also offers dedicated server management. Their e-commerce hosting packages include a 60-day money back guarantee.

Total Server Solutions E commerce Hosting Plans

Considering the level of service they provide, it’s not surprising that switching between plans requires more than simply clicking a button in your account management portal. If you want more information on upgrading or downgrading your plan, you’ll need to communicate with their customer service representatives.

Total Server Solutions prides themselves on first-rate customer support, with most tickets responded to within 10 minutes no matter the time of day. Support is available around the clock. Each and every agent is a highly-qualified system administrator able to expertly field any technical questions. When I contacted them via live chat, I was connected to an agent in under a minute. Total Server Solutions also has an email and toll-free number listed on their website.


How does Total Server Solutions match up to the competition?

Bluebird HostingCompareOur Score4.8Compare
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Total Server Solutions REVIEW: BOTTOM LINE

Total Server offer premium services, and they do it well. If you’re in the market for a reliable, extremely well-supported e-commerce hosting plan or perhaps a dedicated server management specialist, you can’t go wrong with Total Server Solutions.

Total Server Solutions might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • Excellent server performance and uptime
  • Extremely responsive 24/7 support
  • Support center manned by highly-qualified administrators
  • Premium e-commerce solutions with unlimited bandwidth


  • Not as suitable for individuals or startups
  • Can be pricey


How much does it cost to host a website with Total Server Solutions?

As a host offering high-end solutions complete with full server management, you should expect to pay a premium. If you find that you do not require a premium solution, you will save a ton of money with the quality hosts on our list of the best web hosting services.

You may find even lower prices and more recent deals on our coupon page.

Does Total Server Solutions have an uptime guarantee?

Total Server Solutions offers a 99.99% uptime guarantee with all forms of managed hosting. If downtime occurs, you may be compensated via service credits.

Is Total Server Solutions’ cloud hosting secure?

Total Server Solutions can manage firewalls and perform other security operations for you, keeping you safe from all forms of online attack. If you so choose, the Private Cloud solution offers an isolated network for your company or organization.. 

Which is the best host for developers?

It depends on your needs! I’d recommend checking out the hosts in our list of the best hosting services for developers. Each host offers affordable plans with plenty of perks and flexible dev environments.
Sandra Tanoto Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.
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Based on 7 reviews in 1 languages
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Stay Away

I closed down my hosting account back in March 2020. I went through the process of closing the account. Support ticket. Changed Credit Card information. Notified accounting. Almost every week now, I get a voicemail from them (an India call center), telling me that my account is overdue and I should call them and pay the bill. I would NEVER give my credit card information to anyone with a foreign accident. They are relentless in the phone calls. Stay Away for them for your hosting needs. There are plenty of other places that are much better.

John Patrick, USA
June 25, 2020
Lots of outages, stuck in contract

I originally was hosting with Zero Lag, which was acquired by Total Server Solutions. After the acquisition, my site would go down 2-3 times per month resulting in lost revenue. After enduring over a year of these site outages, I ultimately decided to move to a new host. Total Server Solutions refuses to release us from our contract despite a clear breach of contract since they were not providing reliable service. I feel like I gave TSS very adequate time to sort out the issues before I moved to a new provider. Very disappointing that after the documentation of trouble tickets they still feel entitled to monthly service fees until the expiration of the contract. I would highly recommend choosing a different hosting provider.

Shane Holland, USA
May 21, 2020
Horrible Business Tactics to keep you as a customer

BUYER BEWARE!!! Will use malicious sales tactics to keep you as a customer despite properly giving them notice based on their terms of service. I had been a customer to one of the companies they bought out since 2016. Now want to cancel in 2020 and will do anything in their power to keep you as a customer. Omar account manager is a total incompetent, who has no clue about contract law. Other hosting companies out there that are much better and more professional.

Freddie Cernuda, USA
February 05, 2020
Stay Away! Unethical Company!

Warning! Don't enter a contract with Total Server Solutions. They bought out ZeroLag which I had a hosting contract with. After more than 4 years on the same (now outdated dedicated servers) I informed them I wanted to cancel my hosting services. They informed me that the original 2-year contract automatically renews every year for another 12 months. They said they could cancel my hosting but I would have the pay the remaining hosting cost through to the anniversary of my account which is more than 6 months worth of hosting. Instead of focusing on providing a good product and customer service, they are shaking people down by trying to make it difficult for you to cancel hosting contracts. There are a lot of very good and ethical hosting companies out there - no need to host with Total Server Solutions with their shady practices.

Mark, USA
October 05, 2019
IT Director

Total Server Solutions is a horrible company. Their tech support was awful. It took more than a week to install a simple SSL certificate and more than a week to finally open a firewall to connect to a server via RDP. Moreover, they try to withdraw money from the company's account without any prior authorization. What a crook! Stay away from this company!

Ethan, USA
October 02, 2019

I am an IT Pro. The response of the support team is really bad. I sent an email to them on Jun 18, 2019, and today is Jun 24, 2019. Still no answer. Any time I call them they ask me to send an email to them and hang up on me. I wish there was something less than one for rating.

Amir Eskandari, USA
June 24, 2019
Director of IT – Very dissapointed with my experience.

Total Server Solution purchased my hosting provider Zerolag. The transition from Zerolag to Total Server Solution (TSS) has been painful. I feel like I get no personal support no visibility into my environment and I have to make a support ticket to communicate with Billing, sales, support, or anyone. No phone number or email addresses. Three months ago we had an urgent need to double our server environment. It took them three weeks of back and forth through a support ticket and I finally received a phone call and they delivered a quote. In that same time, we had another company (Nexcess) stand up a completely new environment (7 servers) and we completely migrated off TSS. We are still locked into a contract so my suggestion is if you want to try TSS out don't be like me and get locked into a long contract. In our time of need, they were not available.

Roger, USA
March 13, 2019
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