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Reviews and expert opinion Total Server Solutions

Sandra Tanoto
Sandra Tanoto
Web Hosting Expert

Total Server Solutions provides fully managed servers, server management, restoration, and maintenance. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney. Before you make any final decisions, you should check out Hostinger’s cheap plans.

Overview

Total Server Solutions is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

As the name implies, Total Server Solutions provides fully managed servers as well as server management, restoration, and maintenance services to both individuals and businesses of all sizes. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney. Founded in 2005, they’re currently based in Atlanta, Georgia.

Features and Ease of Use

Total Server Solutions are known for their server management packages, which allow companies to outsource the maintenance and management of their servers rather than hiring more IT staff to do the work. Their Total Server Management package includes:

  • Availability even if your server is located outside their facilities
  • Alerts and warnings as any incidents happen
  • 30-minute response time to any issues (the average is <10 minutes)
  • Up to 30 minutes of time with their technical team every month
  • R1Soft Server Backup
  • Expert monitoring of all the services on your server
  • Five-hour reactive monitoring and proactive patching
  • Over a dozen other services

Total Server Solutions also offers individual services such as server optimization, restoration, and migration.

Besides their management services, Total Server Solutions also provides e-commerce and cloud web hosting. Their e-commerce pans are excellent for online shops of all sizes. The Startup e-commerce hosting plan features:

  • 5GB storage
  • Unlimited bandwidth
  • Unlimited FTP accounts
  • Unlimited email accounts
  • A free one-year SSL certificate
  • CloudFlare
  • 250+ one-click app installations

On the other end of the spectrum, the Enterprise e-commerce hosting plan provides 10x the amount of storage as well as a dedicated IP address.

Pricing and Support

There is no free plan available, but that’s understandable given their product offerings. Their plans begin from their affordable e-commerce hosting solutions, go all the way up to high-performance cloud hosting packages. Their premium package also offers dedicated server management. Their e-commerce hosting packages include a 60-day money back guarantee.

Total Server Solutions

Given the level of service they’re offering, it’s no surprise that moving between plans is a little more involved than just clicking a button in your account management portal. To get more details on upgrading or downgrading your plan, you’ll have to speak with their customer service representatives.

Total Server Solutions prides themselves on first-rate customer support, with most tickets responded to within 10 minutes no matter the time of day. Support is available around the clock. Each and every agent is a highly-qualified system administrator able to expertly field any technical questions. When I contacted them via live chat, I was connected to an agent in under a minute. Total Server Solutions also has an email and toll-free number listed on their website.

How much does Total Server Solutions cost?
Total Server Solutions offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Total Server Solutions plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Total Server Solutions can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Total Server Solutions here.
How good is Total Server Solutions’s customer support?
Total Server Solutions is not ranked as one of our top web hosts. But that can also be a result of Total Server Solutions being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

User reviews

Based on 7 reviews in 1 languages
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John Patrick
USA
June 25, 2020
Stay Away

I closed down my hosting account back in March 2020. I went through the process of closing the account. Support ticket. Changed Credit Card information. Notified accounting. Almost every week now, I get a voicemail from them (an India call center), telling me that my account is overdue and I should call them and pay the bill. I would NEVER give my credit card information to anyone with a foreign accident. They are relentless in the phone calls.Stay Away for them for your hosting needs. There are plenty of other places that are much better.

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Shane Holland
USA
May 21, 2020
Lots of outages, stuck in contract

I originally was hosting with Zero Lag, which was acquired by Total Server Solutions. After the acquisition, my site would go down 2-3 times per month resulting in lost revenue. After enduring over a year of these site outages, I ultimately decided to move to a new host. Total Server Solutions refuses to release us from our contract despite a clear breach of contract since they were not providing reliable service. I feel like I gave TSS very adequate time to sort out the issues before I moved to a new provider. Very disappointing that after the documentation of trouble tickets they still feel entitled to monthly service fees until the expiration of the contract.I would highly recommend choosing a different hosting provider.

1.0
Freddie Cernuda
USA
February 05, 2020
Horrible Business Tactics to keep you as a customer

BUYER BEWARE!!! Will use malicious sales tactics to keep you as a customer despite properly giving them notice based on their terms of service. I had been a customer to one of the companies they bought out since 2016. Now want to cancel in 2020 and will do anything in their power to keep you as a customer. Omar account manager is a total incompetent, who has no clue about contract law. Other hosting companies out there that are much better and more professional.

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1.0
Mark
USA
October 05, 2019
Stay Away! Unethical Company!

Warning! Don't enter a contract with Total Server Solutions. They bought out ZeroLag which I had a hosting contract with. After more than 4 years on the same (now outdated dedicated servers) I informed them I wanted to cancel my hosting services. They informed me that the original 2-year contract automatically renews every year for another 12 months. They said they could cancel my hosting but I would have the pay the remaining hosting cost through to the anniversary of my account which is more than 6 months worth of hosting. Instead of focusing on providing a good product and customer service, they are shaking people down by trying to make it difficult for you to cancel hosting contracts. There are a lot of very good and ethical hosting companies out there - no need to host with Total Server Solutions with their shady practices.

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1.0
Ethan
USA
October 02, 2019
IT Director

Total Server Solutions is a horrible company. Their tech support was awful. It took more than a week to install a simple SSL certificate and more than a week to finally open a firewall to connect to a server via RDP. Moreover, they try to withdraw money from the company's account without any prior authorization. What a crook! Stay away from this company!

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1.0
Amir Eskandari
USA
June 24, 2019
SWT

I am an IT Pro. The response of the support team is really bad. I sent an email to them on Jun 18, 2019, and today is Jun 24, 2019. Still no answer. Any time I call them they ask me to send an email to them and hang up on me. I wish there was something less than one for rating.

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Comparison

How does Total Server Solutions match up to the competition?

Jump.BGCompare 4.9 Compare
HostingerCompare 4.9 Compare
Total Server SolutionsCompare 4.6 Compare
BluehostCompare 2.5 Compare

Bottom line on Total Server Solutions

Total Server offer premium services, and they do it well. If you’re in the market for a reliable, extremely well-supported e-commerce hosting plan or perhaps a dedicated server management specialist, you can’t go wrong with Total Server Solutions.

Total Server Solutions might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Excellent server performance and uptime
  • Extremely responsive 24/7 support
  • Support center manned by highly-qualified administrators
  • Premium e-commerce solutions with unlimited bandwidth

Cons

  • Not as suitable for individuals or startups
  • Can be pricey
Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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