As the name implies, Total Server Solutions provides fully managed servers as well as server management, restoration, and maintenance services to both individuals and businesses of all sizes. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney. Founded in 2005, they’re currently based in Atlanta, Georgia.
Features and Ease of Use
Total Server Solutions are known for their server management packages, which allow companies to outsource the maintenance and management of their servers rather than hiring more IT staff to do the work. Their Total Server Management package includes:
- Availability even if your server is located outside their facilities
- Alerts and warnings as any incidents happen
- 30-minute response time to any issues (the average is <10 minutes)
- Up to 30 minutes of time with their technical team every month
- R1Soft Server Backup
- Expert monitoring of all the services on your server
- Five-hour reactive monitoring and proactive patching
- Over a dozen other services
Total Server Solutions also offers individual services such as server optimization, restoration, and migration.
Besides their management services, Total Server Solutions also provides e-commerce and cloud web hosting. Their e-commerce pans are excellent for online shops of all sizes. The Startup e-commerce hosting plan features:
- 5GB storage
- Unlimited bandwidth
- Unlimited FTP accounts
- Unlimited email accounts
- A free one-year SSL certificate
- 250+ one-click app installations
On the other end of the spectrum, the Enterprise e-commerce hosting plan provides 10x the amount of storage as well as a dedicated IP address.
Pricing and Support
There is no free plan available, but that’s understandable given their product offerings. Their plans begin from their affordable e-commerce hosting solutions, go all the way up to high-performance cloud hosting packages. Their premium package also offers dedicated server management. Their e-commerce hosting packages include a 60-day money back guarantee.
Given the level of service they’re offering, it’s no surprise that moving between plans is a little more involved than just clicking a button in your account management portal. To get more details on upgrading or downgrading your plan, you’ll have to speak with their customer service representatives.
Total Server Solutions prides themselves on first-rate customer support, with most tickets responded to within 10 minutes no matter the time of day. Support is available around the clock. Each and every agent is a highly-qualified system administrator able to expertly field any technical questions. When I contacted them via live chat, I was connected to an agent in under a minute. Total Server Solutions also has an email and toll-free number listed on their website.
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Stay Away! Unethical Company!
Warning! Don't enter a contract with Total Server Solutions. They bought out ZeroLag which I had a hosting contract with. After more than 4 years on the same (now outdated dedicated servers) I informed them I wanted to cancel my hosting services. They informed me that the original 2-year contract automatically renews every year for another 12 months. They said they could cancel my hosting but I would have the pay the remaining hosting cost through to the anniversary of my account which is more than 6 months worth of hosting. Instead of focusing on providing a good product and customer service, they are shaking people down by trying to make it difficult for you to cancel hosting contracts. There are a lot of very good and ethical hosting companies out there - no need to host with Total Server Solutions with their shady practices.
Total Server Solutions is a horrible company. Their tech support was awful. It took more than a week to install a simple SSL certificate and more than a week to finally open a firewall to connect to a server via RDP. Moreover, they try to withdraw money from the company's account without any prior authorization. What a crook! Stay away from this company!
I am an IT Pro. The response of the support team is really bad. I sent an email to them on Jun 18, 2019, and today is Jun 24, 2019. Still no answer. Any time I call them they ask me to send an email to them and hang up on me. I wish there was something less than one for rating.
Director of IT - Very dissapointed with my experience.
Total Server Solution purchased my hosting provider Zerolag. The transition from Zerolag to Total Server Solution (TSS) has been painful. I feel like I get no personal support no visibility into my environment and I have to make a support ticket to communicate with Billing, sales, support, or anyone. No phone number or email addresses. Three months ago we had an urgent need to double our server environment. It took them three weeks of back and forth through a support ticket and I finally received a phone call and they delivered a quote. In that same time, we had another company (Nexcess) stand up a completely new environment (7 servers) and we completely migrated off TSS. We are still locked into a contract so my suggestion is if you want to try TSS out don't be like me and get locked into a long contract. In our time of need, they were not available.