As the name implies, Total Server Solutions provides fully managed servers as well as server management, restoration, and maintenance services to both individuals and businesses of all sizes. They have data centers located worldwide, including the United States, Canada, Amsterdam, London, Tokyo, and Sydney. Founded in 2005, they’re currently based in Atlanta, Georgia.
Features and Ease of Use
Total Server Solutions are known for their server management packages, which allow companies to outsource the maintenance and management of their servers rather than hiring more IT staff to do the work. Their Total Server Management package includes:
- Availability even if your server is located outside their facilities
- Alerts and warnings as any incidents happen
- 30-minute response time to any issues (the average is <10 minutes)
- Up to 30 minutes of time with their technical team every month
- R1Soft Server Backup
- Expert monitoring of all the services on your server
- Five-hour reactive monitoring and proactive patching
- Over a dozen other services
Total Server Solutions also offers individual services such as server optimization, restoration, and migration.
Besides their management services, Total Server Solutions also provides e-commerce and cloud web hosting. Their e-commerce pans are excellent for online shops of all sizes. The Startup e-commerce hosting plan features:
- 5GB storage
- Unlimited bandwidth
- Unlimited FTP accounts
- Unlimited email accounts
- A free one-year SSL certificate
- 250+ one-click app installations
On the other end of the spectrum, the Enterprise e-commerce hosting plan provides 10x the amount of storage as well as a dedicated IP address.
Pricing and Support
There is no free plan available, but that’s understandable given their product offerings. Their plans begin from their affordable e-commerce hosting solutions, go all the way up to high-performance cloud hosting packages. Their premium package also offers dedicated server management. Their e-commerce hosting packages include a 60-day money back guarantee.
Given the level of service they’re offering, it’s no surprise that moving between plans is a little more involved than just clicking a button in your account management portal. To get more details on upgrading or downgrading your plan, you’ll have to speak with their customer service representatives.
Total Server Solutions prides themselves on first-rate customer support, with most tickets responded to within 10 minutes no matter the time of day. Support is available around the clock. Each and every agent is a highly-qualified system administrator able to expertly field any technical questions. When I contacted them via live chat, I was connected to an agent in under a minute. Total Server Solutions also has an email and toll-free number listed on their website.
How much does Total Server Solutions cost?Total Server Solutions offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Total Server Solutions plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. Total Server Solutions can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Total Server Solutions here.
How good is Total Server Solutions’s customer support?Total Server Solutions is not ranked as one of our top web hosts. But that can also be a result of Total Server Solutions being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.