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  5. How to Cancel Your AWeber Account & Get a Refund [2022]

How to Cancel Your AWeber Account & Get a Refund [2022]

Anna Sonnenberg Anna SonnenbergEmail Marketing Expert

AWeber is a powerful email marketing service, but it’s far from the cheapest option available. If you want to decrease your monthly costs or get more bang for your buck, cancelling your AWeber account is incredibly easy, and you can complete the entire process in just a few clicks.

Although AWeber doesn’t technically have a money-back guarantee, you can get a refund if you act quickly – and if you know who to ask.

I recently went through the cancellation and refund process, so let me show you how to close your email marketing account and get your money back.

Getting rid of AWeber and looking for a new email marketing service? We’ve put together a list of the very best email marketing services in 2022.

A Quick Guide to Cancelling Your Account With AWeber

To close your AWeber account, follow these steps:

  1. Log into your AWeber account.
  2. Select My Account and navigate to the Billing information page.
  3. Click Change my plan.
  4. On the next screen, click No thanks, just cancel.
  5. Choose the reason you want to cancel.
  6. Scroll down and select whether you plan to switch to another provider. Then click Next.
  7. Consider the retention offer, and then click No, cancel my account.
  8. Enter your account password, and then click Yes, cancel my account.
  9. Request a refund if you’re within the initial 30-day window.

My Experience Cancelling My Account With AWeber: Reliably Efficient

In my experience, cancelling an AWeber plan is a breeze. Yes, there are quite a few steps to go through, but there’s nothing unusual, and I didn’t hit any hurdles. Here’s a closer look at how the cancellation process works:

Step 1: Log Into AWeber

Start by entering your username and password to log into your AWeber account.

AWeber cancellation step 1
After logging in, you should arrive at the account dashboard

Step 2: Locate Your Billing Information

Once you’re logged in, click in the upper right corner, so the dropdown menu appears. Select My Account from the menu, and on the next screen, click Billing. So far, so good!

AWeber cancellation step 2
You can access all your account information in the dropdown menu

Step 3: Opt to Change Your Plan

On the Billing information page, scroll to the bottom. Click the gray Change my plan button. There aren’t many options to click on this page, so this part is pretty straightforward.

AWeber cancellation step 3
There’s no cancellation link, so click the Change my plan button instead

Step 4: Start the Cancellation Process

After choosing to cancel your plan, a live chat window and popup appear on your screen. I contacted the live chat agent as I was curious about the refund process, but you can ignore this window unless you have a question.

Simply click on the No thanks, just cancel link at the bottom of the popup. (You can see my live chat conversation in the Getting Help With Cancellation section below.)

AWeber cancellation step 4
The cancellation link is a little hard to find among all the popups

Step 5: Give a Reason for Cancelling

On the next screen, you have to select one of the reasons to proceed. Any of them will do! I chose AWeber is too expensive since it aligns best with my experience.

AWeber cancellation step 5
If you choose Other be prepared to describe your reason

Step 6: Provide Some Additional Information

After choosing one of the cancellation reasons, scroll down and select whether or not you plan to switch to another email marketing service. If you do, choose the one you’ll use. I can see why AWeber would want this information, but it’s a little unusual and too in-depth for my liking!

AWeber cancellation step 6
If you choose Other, you have to type in the new service you plan to use

You can type additional feedback into the final textbox, but this step isn’t required. When you’re ready to move on, click the blue Next button. You’re almost done!

Step 7: Consider a Retention Offer

Next, AWeber may provide an incentive to keep your account open. I’ve got to give them some credit; they won’t let you go easily.

AWeber cancellation step 7
This offer was easy to turn down

In this case, it suggested that I put the account on hold for a discounted rate until I wanted to resume using it again. I understand that they don’t want to lose me as a customer, but paying to keep your account on hold isn’t a great deal. If I already found AWeber too expensive, why would I want to keep paying for nothing? Switching to AWeber’s Free plan would probably make more sense. To decline this offer, just click the red No, cancel my account button.

Step 8: Complete the Cancellation Process

Finally, you’ve made it. Enter your password and click the red Yes, cancel my account button to complete the process. If you haven’t already downloaded your subscriber lists, check the box next to Email a backup of my account information.

You can still access your account until the end of the billing cycle, which is helpful if you haven’t got everything in order ­– but if you request a refund it’s a different story (see below).

AWeber cancellation step 8
Be prepared to enter your account password one last time

Step 9: Request a Refund If You Qualify

A few minutes after completing the cancellation process, you should receive an email confirming your account cancellation.

If you opened your account in the last 30 days, you might qualify for a refund. I’d love to tell you the criteria for a refund, but AWeber doesn’t provide that information. I went through the process step-by-step to request a refund, which I outline in the How to Get a Refund section below. You can do the same.

AWeber cancellation step 9
You should receive a final confirmation quickly

AWeber’s Refund Policy

While I found AWeber’s cancellation process easy to understand, I wanted to confirm if I could get my money back after cancelling – I couldn’t find mention of a refund anywhere. I even looked at the service agreement and there was no mention of anything there.

AWeber terms and conditions
AWeber’s terms and conditions don’t mention a refund policy

So when I decided to inquire further and speak to one of AWeber’s support team over live chat, I was surprised to learn that AWeber actually has a 30-day money-back policy for new accounts. I was hoping the support rep could share a link to the policy, but they confirmed it wasn’t a published term. Why the secrecy, AWeber?

AWeber support 2
I asked to see the refund policy but they were clear that refunds are “not a specified term”

I pressed for more information, and the helpful rep confirmed that you qualify for a refund up to 30 days after creating a new account. The refund only covers base pricing and doesn’t include charges related to acquiring over 500 leads, which is the first tier of price rises.

If you’ve got an issue with AWeber Pro’s price, you can downgrade to the Free plan rather than cancelling your account altogether. You’ll still qualify for the refund if you meet the terms above.

AWeber support 3
The support rep confirmed you can request a refund via chat, email, or phone

How to Get a Refund

As I mentioned above, AWeber doesn’t have a published refund policy. The terms simply indicate that you can close your account without penalty. However, as I learned via live chat support, they offer a 30-day money-back guarantee if you are willing to ask.

You can request a refund through any support channel: live chat, phone, or email. I wanted to complete the process as quickly as possible, so I opted for the chat.

AWeber refund via live chat 1
AWeber’s live chat is efficient and gives you a visible record of the process

Even if you’ve already canceled your account, the support rep may recommend that you switch over to a Free plan. That’s fine; I didn’t expect them to give in straight away. So decide whether or not you want to keep your account (I opted to close mine) and ask to move forward with the refund.

AWeber refund via live chat 2
You may have to respond to a few offers to keep your account open

Be aware that requesting a refund results in your account closing immediately, which means you lose all access to your data. If you haven’t already downloaded your subscriber lists, this is your last chance, and you do not want to lose your contacts!

AWeber refund via live chat 3
You have to complete a quick security check to get your refund

Be prepared to provide either the invoice or credit card number associated with your account. The support rep can then process the account closure immediately.

AWeber refund confirmation
AWeber refund confirmations are almost instantaneous

You’ll receive an email confirming the refund shortly after completing this process. Mine appeared in my inbox moments after the chat ended, and the refund appeared in my account about 12 hours later – which is incredibly fast. I appreciated the simplicity of the process and AWeber’s quick work with handling my refund. I also loved that I could complete the entire process via live chat rather than having to spend time on the phone.

Best AWeber Alternatives

If you’ve read our AWeber review, you’ll know we think it’s pretty decent, but it’s not perfect, and it’s not for everyone. If you’ve closed your account with AWeber, but you still need an email marketing service, there are some really strong AWeber alternatives out there. For now, here’s a quick look at my top three recommendations:

  • Sendinblue Free Plan: AWeber’s Free plan is decent, but Sendinblue’s Free plan is even better. With Sendinblue, you can add unlimited subscribers (compared to 500 with AWeber), send 300 emails per day (compared to 3,000 per month with AWeber), and access advanced segmentation.
  • Constant Contact Email Plan: Constant Contact’s basic Email plan has a starting price ($20 per month) similar to AWeber Pro ($19 per month). However, Constant Contact has several extra features, including a website builder, social media posting, and digital ads.
  • GetResponse Plus Plan: Although GetResponse Plus costs about twice as much ($49 per month) as AWeber Pro ($19 per month) to start, it is far more powerful. With GetResponse Plus, you can create unlimited conversion funnels, design unlimited automation workflows, and use hundreds of templates to make your marketing efforts more efficient.

AWeber Makes Cancelling Super Easy

AWeber has one of the simplest and most straightforward cancellation processes of any email marketing service. You can complete your account closure entirely online and request a refund via live chat.

Since you receive cancellation and refund confirmations almost instantly, you can quickly check this item off your to-do list without having to worry about additional follow-ups.

Now that you’ve cancelled your AWeber account, you’re free to sign up to a new email marketing service like GetResponse or Sendinblue. Both make our list of the best email marketing services in 2022 and get on with marketing your business.

FAQ

How do I cancel my AWeber account?You can cancel your AWeber account by logging in to your account and going to the billing page. Select Change plan and proceed through the automated steps to complete the cancellation. You can follow the step-by-step process here.How much does AWeber cost?AWeber’s pricing is pretty straightforward – we’ve put together a detailed breakdown of all AWeber’s pricing plans for you. In short, there’s a Free plan and a Pro plan that starts at $19.99 per month with monthly billing. You may be able to lock in an even lower rate with our email marketing coupons.Does AWeber give refunds?Yes, AWeber has a limited 30-day money-back guarantee for new accounts. However, this is an unpublished policy that you won’t find in the terms and conditions.What is the best email marketing platform?ActiveCampaign and GetResponse top our list of the best email marketing services in 2022. ActiveCampaign is best if you want a strong all-rounder service that’s suitable for beginners but also grows with you. GetResponse is my top pick if you want advanced automation, reporting, and funnels. Sendinblue also has the best free plan, as it supports unlimited subscribers and gives you access to automation.

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