Quick Guide: How to Cancel AWeber and Get a Full RefundTo close your AWeber account, follow these steps:
- Log into your AWeber account.
- Select My Account and navigate to the Billing information page.
- Click Change my plan.
- On the next screen, click No thanks, just cancel.
- Choose the reason you want to cancel.
- Scroll down and select whether you plan to switch to another provider. Then click Next.
- Consider the retention offer, and then click No, cancel my account.
- Enter your account password, and then click Yes, cancel my account.
- Request a refund if you’re within the initial 30-day window.
My Experience: Here’s How I Canceled My AWeber Account
In my experience, canceling an AWeber plan is a breeze. Yes, there are quite a few steps to go through, but there’s nothing unusual, and I didn’t hit any hurdles. Here’s a closer look at how the cancellation process works:
Step 1: Log Into AWeberStart by entering your username and password to log into your AWeber account.
Step 2: Locate Your Billing InformationOnce you’re logged in, click in the upper right corner, so the dropdown menu appears. Select My Account from the menu, and on the next screen, click Billing. So far, so good!
Step 3: Opt to Change Your PlanOn the Billing information page, scroll to the bottom. Click the gray Change my plan button. There aren’t many options to click on this page, so this part is pretty straightforward.
Step 4: Start the Cancellation ProcessAfter choosing to cancel your plan, a live chat window and popup appear on your screen. I contacted the live chat agent as I was curious about the refund process, but you can ignore this window unless you have a question. Simply click on the No thanks, just cancel link at the bottom of the popup. (You can see my live chat conversation in the Getting Help With Cancellation section below.)
Step 5: Give a Reason for CancelingOn the next screen, you have to select one of the reasons to proceed. Any of them will do! I chose AWeber is too expensive since it aligns best with my experience.
Step 6: Provide Some Additional InformationAfter choosing one of the cancellation reasons, scroll down and select whether or not you plan to switch to another email marketing service. If you do, choose the one you’ll use. I can see why AWeber would want this information, but it’s a little unusual and too in-depth for my liking! You can type additional feedback into the final textbox, but this step isn’t required. When you’re ready to move on, click the blue Next button. You’re almost done!
Step 7: Consider a Retention OfferNext, AWeber may provide an incentive to keep your account open. I’ve got to give them some credit; they won’t let you go easily. In this case, it suggested that I put the account on hold for a discounted rate until I wanted to resume using it again. I understand that they don’t want to lose me as a customer, but paying to keep your account on hold isn’t a great deal. If I already found AWeber too expensive, why would I want to keep paying for nothing? Switching to AWeber’s Free plan would probably make more sense. To decline this offer, just click the red No, cancel my account button.
Step 8: Complete the Cancellation ProcessFinally, you’ve made it. Enter your password and click the red Yes, cancel my account button to complete the process. If you haven’t already downloaded your subscriber lists, check the box next to Email a backup of my account information. You can still access your account until the end of the billing cycle, which is helpful if you haven’t got everything in order – but if you request a refund, it’s a different story (see below).
Step 9: Request a Refund If You QualifyA few minutes after completing the cancellation process, you should receive an email confirming your account cancellation. If you opened your account in the last 30 days, you might qualify for a refund. I’d love to tell you the criteria for a refund, but AWeber doesn’t provide that information. I went through the process step-by-step to request a refund, which I outline in the How to Get a Refund section below. You can do the same.
AWeber’s Refund Policy
While I found AWeber’s cancellation process easy to understand, I wanted to confirm if I could get my money back after canceling – I couldn’t find mention of a refund anywhere. I even looked at the service agreement and there was no mention of anything there.
So when I decided to inquire further and speak to one of AWeber’s support team over live chat, I was surprised to learn that AWeber actually has a 30-day money-back policy for new accounts. I was hoping the support rep could share a link to the policy, but they confirmed it wasn’t a published term. Why the secrecy, AWeber?
I pressed for more information, and the helpful rep confirmed that you qualify for a refund up to 30 days after creating a new account. The refund only covers base pricing and doesn’t include charges related to acquiring over 500 leads, which is the first tier of price rises.
If you’ve got an issue with AWeber Pro’s price, you can downgrade to the Free plan rather than canceling your account altogether. You’ll still qualify for the refund if you meet the terms above.
How to Get a Refund
As I mentioned above, AWeber doesn’t have a published refund policy. The terms simply indicate that you can close your account without penalty. However, as I learned via live chat support, they offer a 30-day money-back guarantee if you are willing to ask.
You can request a refund through any support channel: live chat, phone, or email. I wanted to complete the process as quickly as possible, so I opted for the chat.
Even if you’ve already canceled your account, the support rep may recommend that you switch over to a Free plan. That’s fine; I didn’t expect them to give in straight away. So decide whether or not you want to keep your account (I opted to close mine) and ask to move forward with the refund.
Be aware that requesting a refund results in your account closing immediately, which means you lose all access to your data. If you haven’t already downloaded your subscriber lists, this is your last chance, and you do not want to lose your contacts!
Be prepared to provide either the invoice or credit card number associated with your account. The support rep can then process the account closure immediately.
You’ll receive an email confirming the refund shortly after completing this process. Mine appeared in my inbox moments after the chat ended, and the refund appeared in my account about 12 hours later – which is incredibly fast. I appreciated the simplicity of the process and AWeber’s quick work with handling my refund. I also loved that I could complete the entire process via live chat rather than having to spend time on the phone.
3 Best AWeber Alternatives for Growing Businesses
If you’ve read our AWeber review, you’ll know we think it’s pretty decent, but it’s not perfect, and it’s not for everyone. If you’ve closed your account with AWeber, but you still need an email marketing service, there are some really strong AWeber alternatives out there. For now, here’s a quick look at my top three recommendations:
ActiveCampaign outperforms its competitors and will quickly become your new favorite for email marketing now that AWeber is no longer in consideration. Its standout features include boasting one of the market’s most advanced automation systems, offering robust segmentation options, and providing excellent customer service. While a free plan is not available, you can experience the majority of ActiveCampaign’s premium features through its 14-day trial.
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