How to Cancel Your Account with Hetzner and Get a Refund

How to Cancel Your Account with Hetzner and Get a Refund

Gwen Rodgers
Gwen Rodgers
June 25, 2019
40

We put Hetzner’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

Hetzner is definitely not right for everyone. The interface is a little outdated and the setup process is tedious.

If you’ve purchased a plan and decided to cancel, this guide offers a step-by-step process to do so, along with some recommended alternative hosts that may be more suitable, such as Liquid Web.

To cancel your Hetzner account, just follow these easy steps:

  1. Browse to konsoleH and log in at Admin level.
  2. Select the domain name you wish to cancel in the Hosting Services tab.
  3. In the left-hand menu, click Manage Services > Package Admin > Manage Terminations.
  4. On the next screen select Confirm.
  5. Click Terminate hosting and transfer the domain from the dropdown box.
  6. Select a reason for cancellation from the dropdown list.
  7. Confirm with your bank the refund has been processed.

My Cancellation Experience

The dashboard, or konsoleH, is not particularly visually appealing, but it is functional. And it’s nice to see a host that lets you cancel easily without needing to call customer service.

I followed the steps above and quickly canceled my account. All I needed to do was log in, select Manage Terminations, and follow the on-screen instructions. It took less than a minute.

How to Cancel Your Account with Hetzner and Get a Refund

The final screen confirmed I was within the seven-day grace period; however, it didn’t mention how soon my refund would be processed. I sent a quick email to the billing department asking for clarification.

How to Cancel Your Account with Hetzner and Get a Refund-image2

I was told that since I was within the seven-day grace period, my payment would be refunded in full. However, the downside was that refunds were only processed on the last day of the month, so I would need to wait to get my money back.

How to Cancel Your Account with Hetzner and Get a Refund-image3

Overall, the experience was easy and could be done by the newest of website owners. I have no complaints, aside from the rather retro interface (but I covered that in-depth here) and the delay in the refund being processed.

Best Hetzner Alternatives:

Hetzner didn’t work out and you’re searching for a new host? Check out our top Hetzner alternatives:

  • If you’re looking for a host that will get its hands dirty with server configuration and managing WordPress updates, consider reading about Liquid Web.
  • Or if you’re on a budget and can do without all the bells and whistles, check 000webhost’s selection of free and affordable plans.
  • Are you a developer looking for a powerful host with tons of advanced functionality? Check out Vultr, DigitalOcean, or Heficed.

Simple to Cancel

It’s easy to cancel your account with Hetzner. It can be done totally via the dashboard, although I sent a quick confirmation email – I was just erring on the side of caution. If you’re considering giving it a try, you can do so knowing it sticks to its refund policy, no questions asked.

40 claps
Clap for the post if you found it useful!

Any comments?

0 out of minimum 100 characters
Required Field Maximal length of comment is equal 80000 chars Minimal length of comment is equal 100 chars

Get just one email a month and take your skills to the next level.

Sign up Now!

We check all user comments within 48 hours to make sure they are from real people like you. We're glad you found this article useful - we would appreciate it if you let more people know about it.

Share this blog post with friends and co-workers right now:

We check all comments within 48 hours to make sure they're from real users like you. In the meantime, you can share your comment with others to let more people know what you think.

Once a month you will receive interesting, insightful tips, tricks, and advice to improve your website performance and reach your digital marketing goals!

© 2019 WebsitePlanet.com. All Rights Reserved.