Crazy Domains is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.
Crazy Domains is an Australian hosting company with a worldwide presence. Founded in 2000, they have offices in Australia, Europe, Asia, India, New Zealand, the Middle East, the U.K., and the U.S. They have different versions of their website depending on your location, such as in Australia, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, UAE, and New Zealand. However, the website is always in English.
Features and Ease of Use
Crazy Domains, rather unsurprisingly, is first and foremost a domain registrar. However, they also sell a range of hosting services. As standard, their shared hosting plans come with the following features:
- 99.9% uptime guarantee
- Automatic backups retained for 30 days
- Domain registration available at extra cost
- One domain in the basic package, unlimited domains in higher-tier packages
- SSL certificate available at extra cost
- 150GB HDD, 500GB SSD, or unlimited SSD disk space
- Unlimited data transfer
All plans come with cPanel (Linux) or Plesk (Windows), a one-click installer for over 200 programs, and detailed visitor statistics. There are also plenty of features specifically for advanced users such as FTP, FTPS, and SSH access, support for PHP all versions (including 7), and advanced coding languages such as Python, Ruby, Ruby on Rails, and many more. The Windows plans support ASP and ASP.NET frameworks. Cron jobs and error logs are also available to ensure your website runs optimally.
Two features that particularly stood out to me with this provider are that with higher-tier plans, databases are hosted on an SSD-equipped server and that anti-DDoS attack mitigation is included with all shared hosting plans. The former is rare with most providers as typically, only the files will be hosted on SSD servers. The latter is also uncommon except with more premium plans, which shows that Crazy Domains has made an effort to invest into solid infrastructure.
Crazy Domains owns data centers in Australia and the U.K., as well as co-located servers in the U.S., Belgium, India, Hong Kong, and Singapore. They use robust Dell technology networked with Cisco routers, combined with N+1 UPS redundant power and load balancers. Their network is fully redundant and they’re so confident in their technology they offer a 99.9% uptime guarantee. What’s more, they have 24/7 certified engineers.
Pricing and Support
On first glance, the prices look very cheap. However, once you enter the checkout it becomes apparent that to net the lowest rates, you need to purchase a whopping 120 months upfront.
Secondly, they have a lot of upsells during the checkout process such as website backups, SSL certificates, and visitor analytics. These are often included for free with other providers, but with Crazy Domains they’re all added costs. The one upside is that they give users a high level of resources and features with their plans. However, if you don’t really need tons of storage and email addresses, you’ll find Crazy Domains rather overpriced for your purposes.
You can buy plans in three, 12, 24, 36, and 120-month terms. I’m not sure that I, or most new website owners, would commit to a ten-year term, but I do appreciate the significant discount. Crazy Domains does make an effort to counteract these lengthy terms by offering a generous 60-day money back guarantee.
They have 24/7 sales and technical support. Remarkably they provide local phone numbers for approximately 20 countries around the world, as well as email, fax, and regular postal mail. I was a little annoyed by their support protocols though: they have a live chat window that perpetually states that they’re online now, but once you submit a message, it’s clear that it’s just a lead generation form to get customers to send an email, which I find a little misleading. On the plus side, I did get a friendly and helpful response to my question within minutes.
Alternatively, if you prefer to solve problems on your own, they have a substantial knowledge base and an extremely popular Facebook page.
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- English (13)
Crazy Domains has deceptive business practices
Today I tried to transfer a domain for one of my clients. When I logged into my account I wanted to update the DNS records. Added an A record. After refresh the A record was gone. After many tries I contacted their chat services. Explained the problem and expected a solution. After more than 1 hour the problem was still not resolved. Chat person came back with answers that were not related to the problem. Finally , after more than 1 hour she admitted I could not update their DNS servers and claimed I had to transfer the DNS servers to Crazy Domains myself. Another surprise, email forwarding was not included in the domain service. Had to buy Premium DNS for that. I am hosting web sites for 25 years and never had any registrar make me pay for email forwarding or TXT records. I now know why they call themselves Crazy Domains ! My advice: stay away from Crazy Domains as they have a very deceptive business model.
You'd be a fool to use this company.
Previous years were good, since changing ownership a year or two ago is complete disaster. Hundreds of problems which take several people to fix, and then break something else. Total nightmare. Paid money for long term plans which are useless.
Salesperson lied to me
I was already hosting websites with Crazydomains, then Crazydomains called and upsold me to a cheaper deal, but I had to pay upfront, for 10 years of hosting. They told me I could cancel at any time for a full refund, but when I tried to cancel they offered me only a member credit- totally useless for me, so now I have $500 stuck in a web host I do not want to use!
What's not to like?
Recently been working on some sites hosted on CrazyDomains and hit an issue that needed some questions asked and assistance from tech support.The level of service and professionalism I received had me wondering if I was dealing with the same company as these people giving bad reviews.I'd be more than happy to recommend them in all honesty.
They are not good. do not waste your money with crazydomain :) choose better and cheaper options.
They are not good. Do not waste your money :) if you have problem minimum 5 business days to solve. I had a lot of problem with them when they moved my server. Nothing was working and once your business offline its takes minimum 3 days to get back online. if you have money choose better one or cheaper one also better then crazydoman
Worst Customer Service
I want to warn all customers who are thinking of using Crazy Domains, please stay away the customer service is atrocious and Samual from disputes was rude and would not let me get a word in and I I’m and actually so disappointed that I would like to warn others of my terrible experience.