Reviews and expert opinion CRAZY domains

Mark Holden
Mark Holden
Web Hosting Expert

Crazy Domains is an Australian hosting provider with servers located in multiple locations worldwide. They have a superb 99.99% uptime Service Level Agreement, 24/7 customer service, and feature-packed plans. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

crazzydomains main

Crazy Domains is an Australian hosting company with a worldwide presence. Founded in 2000, they have offices in Australia, Europe, Asia, India, New Zealand, the Middle East, the U.K., and the U.S. They have different versions of their website depending on your location, such as in Australia, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, UAE, and New Zealand. However, the website is always in English.

Features and Ease of Use

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Crazy Domains, rather unsurprisingly, is first and foremost a domain registrar. However, they also sell a range of hosting services. As standard, their shared hosting plans come with the following features:

  • 99.9% uptime guarantee
  • Automatic backups retained for 30 days
  • Domain registration available at extra cost
  • One domain in the basic package, unlimited domains in higher-tier packages
  • SSL certificate available at extra cost
  • 150GB HDD, 500GB SSD, or unlimited SSD disk space
  • Unlimited data transfer

All plans come with cPanel (Linux) or Plesk (Windows), a one-click installer for over 200 programs, and detailed visitor statistics. There are also plenty of features specifically for advanced users such as FTP, FTPS, and SSH access, support for PHP all versions (including 7), and advanced coding languages such as Python, Ruby, Ruby on Rails, and many more. The Windows plans support ASP and ASP.NET frameworks. Cron jobs and error logs are also available to ensure your website runs optimally.

Two features that particularly stood out to me with this provider are that with higher-tier plans, databases are hosted on an SSD-equipped server and that anti-DDoS attack mitigation is included with all shared hosting plans. The former is rare with most providers as typically, only the files will be hosted on SSD servers. The latter is also uncommon except with more premium plans, which shows that Crazy Domains has made an effort to invest into solid infrastructure.

Crazy Domains owns data centers in Australia and the U.K., as well as co-located servers in the U.S., Belgium, India, Hong Kong, and Singapore. They use robust Dell technology networked with Cisco routers, combined with N+1 UPS redundant power and load balancers. Their network is fully redundant and they’re so confident in their technology they offer a 99.9% uptime guarantee. What’s more, they have 24/7 certified engineers.

Pricing and Support

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On first glance, the prices look very cheap. However, once you enter the checkout it becomes apparent that to net the lowest rates, you need to purchase a whopping 120 months upfront.

Secondly, they have a lot of upsells during the checkout process such as website backups, SSL certificates, and visitor analytics. These are often included for free with other providers, but with Crazy Domains they’re all added costs. The one upside is that they give users a high level of resources and features with their plans. However, if you don’t really need tons of storage and email addresses, you’ll find Crazy Domains rather overpriced for your purposes.

You can buy plans in three, 12, 24, 36, and 120-month terms. I’m not sure that I, or most new website owners, would commit to a ten-year term, but I do appreciate the significant discount. Crazy Domains does make an effort to counteract these lengthy terms by offering a generous 60-day money back guarantee.

They have 24/7 sales and technical support. Remarkably they provide local phone numbers for approximately 20 countries around the world, as well as email, fax, and regular postal mail. I was a little annoyed by their support protocols though: they have a live chat window that perpetually states that they’re online now, but once you submit a message, it’s clear that it’s just a lead generation form to get customers to send an email, which I find a little misleading. On the plus side, I did get a friendly and helpful response to my question within minutes.

Alternatively, if you prefer to solve problems on your own, they have a substantial knowledge base and an extremely popular Facebook page.

Comparison

How does CRAZY domains match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
CRAZY domains Compare 4.4 Compare
Bluehost Compare 2.5 Compare

Pricing

4.3

User reviews

Based on 24 reviews in 1 languages
1.3
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1.0
Zerena V. R.
New Zealand
June 04, 2020
I got robbed for years without knowing!

I have an actual response from crazy domains stating me being charged without authorization is inconvenient but irreversible. I'm lost for words, to be honest, don't think I ever encountered a company with less integrity. Not recommended

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1.0
Pete
Australia
May 17, 2020
Misleading

They give the appearance of having a base in Australia, but everything is directed to Singapore. I wanted to migrate and renew some domains for 1 year. They insisted I had to sign up for 5 years and got charged more than the advertised prices. I only found out the final price after my credit card was charged. Complaining was a waste of time. For Australians, there are better offers elsewhere.

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1.0
Ember
Singapore
May 09, 2020
Poor service

The domain claims to give u a FULL REFUND if you call in within 60 days to cancel a product. I called after 1 day and they insisted on charging me 1 month for it because of "admin fees" and said that my case didn't count because it was auto-renew. However, their website conveniently left out that particular information that the full refund isn't applicable for auto renew. Rather the web presents it as applicable to any web hosting service. I was disappointed and will be switching to a different service provider.

1.0
Jo K. S.
USA
April 07, 2020
Terrible website. Confusing. Bad customer service. Ads galore

Overpriced compared to others I've found with less value. Renewed this month and shortly after discovered my separate host company offers me the same product for free as part of my plan. Sent my case to Crazy, they said no refund policy. Disappointing. Years with Crazy Domains, and no grace.

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anonymus
Australia
April 01, 2020

Great support, customer service, Have not received such a support in a long time from any other company especially when I was building my own website. I was able to negotiate a great price for my online website. My email server is quick and very efficient.

1.0
Helen Bruger
Australia
March 25, 2020
Steer Clear

WTF Crazy Domains you allow someone to access my account purchase a domain name and hosting, tell me you understand that someone hacked my account and I didn’t purchase the domain and hosting but you can’t refund the charges and you won’t offer any explanation as to how some else could purchase something on my account. Shame Crazy Domains you are an appalling excuse for a company. Steer clear whatever you do.

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Bottom line on CRAZY domains

Crazy Domains is a large international company with an impressive customer satisfaction rating of 93%. They’re best recommended for organizations with larger storage requirements, however, as their plans tend to be somewhat overpriced for those who only need a simple, basic website.

Crazy Domains might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Feature-packed plans with good resource quotas
  • Good uptime guarantee
  • International presence with worldwide servers
  • Long track record with lots of happy customers

Cons

  • Some usual inclusions are additional costs
  • Discounted rates are only for very long terms

Top-quality hosting available now atCrazy Domains

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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