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Reviews and expert opinion NetCup

Gwen Rodgers Gwen Rodgers Web Hosting Expert

With dedicated on-site personnel and 99.6% SLA uptime, NetCupEU is a trusted partner for shared hosting, domains, SSL certificates, and root server management.

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Overview

With over 10 years of  experience, Netcup.eu is a trusted provider of web hosting, colocation, and server management solutions. Netcup serves over 40,000 customers around the world. The company’s servers are located in a private facility in Nuremberg, Germany.

Features and Ease of Use

Following the merger of Preuß und Werner GbR, NetCupEU came out stronger with even better features than its parent companies. Notable include:

  • Plesk and Onyx control panel
  • Cloud based storage
  • Unlimited e-mail accounts
  • FREE SSL with domains
  • MySQL databases
  • SSH access
  • 1-Click installer with 30+ apps

NetCupEU offers high performance servers which are supported by cloud infrastructure. With 99.6% uptime, NetCupEu’s servers are among the best in the hosting industry. They use high-grade server equipment with fully redundant power supply and multiple network connectivity.  When you sign up, you get brand-name hardware with powerful CPUs, lots of RAM, and foolproof hard disks; NetCupEu is your best bet.

If you’re concerned about data security, you will be happy to know that NetCupEu takes customer confidentiality and data security seriously. They store data in foolproof servers that are fully-equipped with RAID hard disk mirroring.  Should one disk fail, another disk will take over the operations as technicians replace the defective machine.

Since there are no shared hosting plans, NetCupEu doesn’t overload servers with customer accounts. Scripts and apps run faster than other hosting services that I have used. From what I can gather, you can terminate your contract if you feel their servers are slow and ask for a full refund.

The WCP administration interface gives you full control of your webspace. You can manage your SSH, emails, server space, domains, files, and security. With the one-click installer, you can set up your blog, website, forum, or e-store in a few minutes.

Pricing and Support

NetCupEu offers four hosting plans with incremental features.  The introductory plan is known as the Webhosting 1000. It comes with 1 free domain, 50 GB SSD storage, and a free SSL certificate.

The next tier is the Webhosting 2000 plan, which includes all the standard features of the introductory plan as well as a WordPress toolkit. Next up is the Webhosting 4000 plan, which comes with 2 domains, 500 GB SSD storage space, 25 databases, 1000 mailboxes, an SSL Certificate and scripting languages, such as Ruby and NodeJS.

Webhosting 8000 is the ultimate plan. It includes SSH access, 3 domains, 2000 mailboxes, 50 databases, 1000 GB SSD storage space, and scripting languages. All four plans also include SSH access, IP6 Addresses, and automated daily backups.  If you’re not happy with your hosting package, you can cancel the order within 30 days.

Sometimes businesses outgrow their hosting plans or find that existing plans aren’t technically feasible.  If you require more resources, you can upgrade from your current hosting plan to a higher level plan and get more space. It’s a smooth process that also unlocks more features.

NetCupEu provides 24/7 support to their customers. They have friendly and qualified personnel who can sort out your billing, sales, or technical issues in no time. You can reach them via live chat, ticketing system, or email.  Telephone and email support is also available round-the-clock. Typical responses via ticket take 2 hours at most.

With NetCupEu, you should never have to worry about your server going down. Technicians are on-site day and night to ensure your Windows or Linux servers are up and running. If there’s a hardware fault, they can troubleshoot your server and restore operations within 15 minutes.
How much does NetCup cost?NetCup offers plans from $2 to $14. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which NetCup plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. NetCup can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from NetCup here.
How good is NetCup’s customer support?NetCup is not ranked as one of our top web hosts. But that can also be a result of NetCup being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

How does NetCup match up to the competition?

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BluehostCompare2.5Compare

User reviews

Based on 10 reviews in 2 languages
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Kobi Chukran
USA
June 15, 2021
WORST HOSTING COMPANY IN 20 YEARS

This has been the absolute worse hosting experience in over 20 years of IT and hosting thousands of sites. Most of my emails are blocked. Those are email accounts of existing company contacts that I've been emailing for many years. As soon as we transferred our services to netcup, our emails are now blocked. Multiple requests through support have gone unanswered. When they do answer, they use some generic response accusing you of their inability to process simple email requests. I’d rather my sites send an email to be down than having to spend one more day with netcup support. Stay away. Buyers beware. You’ve been warned.

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Michael Thomas
Georgia
May 18, 2021
Stay far away

I evaluated their services for a few days before deciding to use OVH, as the network performance at Netcup was horrendously slow. Since then, despite me requesting multiple times to cancel my account, they keep invoicing me and never acknowledge my cancellation request. Frankly, it's crazy. I've never, EVER experienced something like this before. I've reported them to the European Consumer Centre, as I can't imagine what they're doing is legal.

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Tomas Gregor
Czech Republic
January 25, 2021
they will not accept termination

The nasty company, stay away. If you don't terminate ahead to the next billing period, they will want to pay next year, other solid company would just accept na terminate, not in this case, they must be desperate for customers, otherwise, don't know why to behave like that

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1
Phil
Switzerland
June 09, 2020
Warned you! Please avoid! Arrogant and very nasty company

Please check the other reviews too as they had the same issues! Very, very nasty company! I canceled the contract but they never sent out a confirmation (on purpose?). At the end of the quarter, the just mailed me the next invoice and told me that they're going to enforce it if I don't pay. If you ask me not a very sustainable business model.

NetCup REVIEW: BOTTOM LINE

NetCupEu offers redundant servers and hosting plans that are scalable and extensible to match your growing hosting needs.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • High performance servers
  • Free SSL certificates
  • Error-free products
  • Extensible and scalable packages

Cons

  • Slow email response
  • No actual shared hosting plans
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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