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Downtown Host Review 2024 – Does It Meet Our Standards?

Sandra Tanoto Sandra Tanoto Web Hosting Expert

DowntownHost was founded in 2001 as a pocket-friendly web hosting service with an array of plans designed for scalability. They have servers located in four cities throughout the United States, a data center in Singapore, and another one in the Netherlands.

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The privately-owned DowntownHost was founded in 2001 as a simple reseller hosting service. They’re still a reseller host at this point, but it appears they’ve upgraded their array of web hosting services to include far more than just shared hosting. They’ve now got servers located in four cities throughout the United States as well as another data center in Singapore and a final one in the Netherlands.


Features and Ease of Use

DowntownHost offers their customers a full array of web hosting services: affordable shared hosting plans, reseller packages, VPS hosting, semi-dedicated servers, and dedicated servers. In general, their servers are reliable with excellent uptime: my brief tests reported that there were only three instances of downtime in the past two years.

They give their users a generous amount of resources to start off with: their Starter shared hosting plan gives you 5GB disk space, 100GB bandwidth, and unlimited add-on domains and email accounts. Having no cap on the number of add-on domains was a nice touch; I rarely see that with entry-level shared hosting packages.

DowntownHost purports to have a 99.99% uptime guarantee on their “About Us” page, but this appears to be slightly misleading: their SLA actually promises a 99.9% uptime rating. This is still decent by industry standards though.

Getting started with DowntownHost is simple enough: they offer their customers the easy-to-use cPanel, along with one-click app installers that include all the most popular CMSes such as WordPress, Drupal, phpBB, Magento, Joomla!, and Prestashop. They also throw in a free Comodo AutoSSL with all shared hosting plans, so you’re pretty much set up with everything you need to successfully maintain a website.

Pricing and Support

DowntownHost’s prices look too good to be true at first glance – for the resources and features they’re offering, their prices are well below regular market rate. But upon closer look, it turns out that you have to sign up for a contract of at least three years to get their best rates. That said, when that’s been taken into account, their prices are still pretty decent and on par with most of their competition.

You’ll even be able to host multiple domains with just their entry-level shared hosting package, since it includes unlimited add-on domains. Bear in mind that none of these shared hosting packages include a free domain registration – not even if you sign up for three years.

All shared hosting accounts come with a 30-day money back guarantee. You’ll need to notify them via their Help Desk to be eligible for the refund – but make sure you back up all of your data before you do so, because they’ll terminate your account immediately upon receiving notice.

DowntownHost claims they make support available through live chat, email, and a ticket system. However, their email support was basically unresponsive when I contacted them via the form on their website, and when I tried to access their live chat, they took half an hour before they got back to me. Their knowledge base was equally disappointing: the link is broken, and even though you can still access it by searching “downtown host knowledge base” on Google, it takes a very long time for the database to load. It appears that their support used to be amazing based on other online reviews, but the quality has significantly declined since then.




How does Downtown Host match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
Downtown HostCompareOur Score4.3Compare
Tailor Made ServersCompareOur Score2.9Compare


All in all, DowntownHost is a budget-friendly choice of web host with reliable servers. However, if you host multiple websites with them and generally require more customer support on a regular basis, they may not be up to standards.


  • Generous with resources
  • Free SSL certificate with shared hosting plans
  • Entry-level shared hosting can host unlimited domains
  • 30-day money back guarantee


  • Largely unresponsive support
  • Reseller host status may mean slower tech support
Sandra Tanoto Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.
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This company is done

The owner had all automated and was responding to support and sales tickets, but it seems that he must have passed away during the pandemic since nobody answers anymore. There's a step when renewing the domains that needs to be done manually and they are gone, so domains expired. It took me some work and some data lost to get my domain out of this hosting company, but I made it. Signing up is also automated and everything is automatically done for you, but nobody is on control anymore. The company used to be very good, now is dead.

Al Bundy, USA
January 04, 2024
They’ve disappeared completely

We've been using them as our domain registrar for over 10 years. A few months ago, they charged me for a domain renewal but they somehow let my domain expire. I, of course, reached out many many times about this and have never heard back from them. I even reached out to the sales team pretending I was a new customer interested in services and didn't hear back. Good thing the domain that they let expire was only used for redirection!! Complete garbage company.

Tyler, USA
May 21, 2021

We've had our site with them since 2003 and recommended 2 doz others. The past 3 years of our 17 years with them have been HORRIBLE. Their server melted down twice and lost our sites - and the backups. Their customer service is literally NON-EXISTENT now if you need help. We used to refer everyone but at this stage they are simply terrible, which is sad given how long they were so good. Not even worth a star if you won't help 17 yr customers that ask for help every 2 years.

anonymus, USA
January 07, 2021
Support has been completely lacking

I've been with DowntownHost for about 5 years now, and was happy with their quick replies to infrequent support requests. I got help whenever I needed it. Recently though I downgraded our service plan with them and ended up paying about $50 too much. I've opened several support tickets over months about getting this addressed, but I receive no response at all from them. I'll be looking for a different host.

dean, USA
November 12, 2019
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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