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How To Cancel Your Vultr Account + Get a Refund in 2022

Mike Pawlik Mike PawlikWeb Hosting Expert
Vultr may not be perfect, but it was true to its word and allowed me to cancel my entry-level SSD cloud instance at any time. The process was completely hassle-free, and I was confident that I would no longer be charged for any services.

Vultr is a premium cloud host that manages to strike a good balance between ease-of-use and expert features. With many data centers and happy customers around the world, Vultr is a solid option if you’re looking for reliable and scalable hosting.

If you’re currently a customer, or if you’re thinking of trying out the service, it may be helpful to know that Vultr’s pay-as-you-go pricing is backed by a strict no-refunds policy so you won’t be able to get any money back if you cancel. Aside from that, this article will take you step-by-step through the process of cancelling your account – and everything else you need to know.

For more robust and affordable hosting with lots of server customization options, Kamatera is worth a look. Kamatera offers much more customizability than Vultr – this means you only pay for what you really need (and use).

Quick Guide: How To Cancel Vultr and Get a Full Refund

  1. The first step is to log in to your Vultr hosting account dashboard.
  2. Locate Cloud Instance. Once you’re logged in, all the way to the right of the Cloud Instance you want to cancel, you should see three dots. Click on the three dots to open the next menu.
  3. Click Server Destroy. Destroy any servers you have active. Once you’ve clicked on the three dots, click on Server Destroy at the bottom.
  4. Click the checkbox and Destroy Server. Here, you’ll be warned and asked if you’re sure you want to proceed. Assume the risk by clicking the checkbox, then click Destroy Server.
  5. Click Support. After you’ve successfully destroyed any server instances, it’s time to head over to the Support section, by clicking the link in the left menu bar.
  6. Submit a support ticket. It’s pretty simple from here – all you need to do is submit a support ticket requesting to have your account cancelled and closed.

My Experience: Here’s How I Cancelled My Vultr Account

My experience closing my Vultr account couldn’t have been any easier. The first step to close your account is to log in to your Vultr account dashboard.

Once you’ve logged in, you should see the Products screen.

The Vultr Products screen

Next, find the three little dots all the way to the right of your Cloud Instance. That should open up another context menu.

How to destroy your server instance

All the way at the bottom of the menu that pops up, you’ll find Server Destroy. Click on it.

Confirming destruction of the server instance

At this point, you’ll be asked if you’re sure you want to proceed. Click the little checkbox along with the Destroy Server button to move on.

Vultr, destroying

Once you’ve clicked the button, it might take some time to destroy the server.

Vultr, no instances

Once it’s done destroying your server, and you’ve repeated the previous few steps for any other servers in your account, you should see “No Instances,” which signifies the successful destruction of any server instances.

But you’re not quite done yet – at this point, you’ve successfully destroyed any server instances, but you haven’t yet closed your account. To do that, you’ll have to submit a support ticket. It only takes a minute or two!

Vultr, click support and open ticket

In the left-hand menu bar (around the middle), click on Support. Then, near the top right of the screen, click on Open Ticket.

Vultr, open ticket

From the dropdown menu choose General Support, then submit your written request. And you’re all done!

It only took about five to ten minutes for someone from support to confirm my account closure via email. That’s pretty impressive, in my experience.

Vultr, support email reply

Here’s the support message I got confirming my account closure.

3 Best Vultr Alternatives for Cloud Hosting

I’ve tested all of the following web hosts that have excelled in areas in which Vultr fell short.

Kamatera

When it comes to cloud hosting, Kamatera offers some of the most customizable plans I’ve seen. It also offers some of the most competitive rates on the market. You can build your server to the exact spec you need – which is great if you only want to pay for what you will actually use. It’s also easy to scale up your services as your website gains traffic.

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Liquid Web

Liquid Web is another managed cloud and VPS host suited to websites that already get a moderate-to-high volume of traffic. Its entry-level VPS hosting plan offers twice as many CPU cores than Vultr’s basic server configuration at two, and four times the storage at 40GB.

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InterServer

InterServer is a web host that offers shared, cloud, and VPS hosting services. InterServer’s basic cloud VPS plan offers one CPU core, and 30GB of storage (which is more than Vultr’s) for roughly the same monthly fee.

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Vultr Makes It Easy to Cancel Your Services, But You Can’t Get Your Money Back

Even though I couldn’t get my money back, it was still easy enough to cancel my services. All I had to do was log into my account dashboard, find the advanced settings, and follow the instructions. However, deleting your account might take a little bit more time as you’ll have to contact support.

FAQ

How do I set up a Vultr server?It’s very straightforward to set up a server with Vultr. All you need to do is sign up for an account, add the payment method you’ll use for your services, then select the server configuration you want to deploy. If you’ve never set up a website or a server before, you may want to check out our in-depth guide to building and launching a website first.How much does Vultr cost?Vultr has many different server configurations that you can choose from, so it’s difficult to predict how much you need to spend for your particular use case. What I can say is that Vultr’s services range in price from $2.50 per month for the entry-level plan to over $500 per month.Is Vultr billed monthly?All of your services are charged on an hourly basis, and billed to you once a month. A longer-term commitment with another host might be a better option if you’re looking to spend less – Liquid Web could be a good alternative option in that case.Who uses Vultr and who is it best for?Vultr is a cloud hosting provider, so it is best suited for websites that get steady-to-heavy traffic with occasional surges. If you want to compare it with the best-performing web hosts in the industry, we’ve tested the top 10 providers for 2022 to help you make an informed decision.

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Shakira
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I followed your steps and closed my account, but they have sent an email that they can't close my account because there is an outstanding amount for this month, I don't use vultr even one time. Is there any method for disable auto payouts? Please help me. Already they have taken 6.41 USD from my account through auto payouts... Please help me
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Website Planet Team
Hello, Shakira. The first step is to contact Vultr support and request that they assist you in disabling any automated payments on your account. This would be the best way to ensure that your account is no longer charged. You also have a few alternatives depending on the payment method you choose when you joined Vultr. PayPal, for example, lets you disable automatic payments to specific vendors from within your dashboard. This is an option that most banks will provide. I hope this resolves your trouble.
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eric harper
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found out after I added my cc. I'm now running vpn instance until my balance is near $0 then I'm leaving. I like the layout and firewall.
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anonymous
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I using vultr for years, from 2.5, 5.0, to 12USD ssd, performance is ok, i am here because still with few hundred credit inside my vultr server, after some research, i found a server from contabo which only 8.99 euro for 6 cores, 16GB rams. any good recommendation to switch or not switch over?
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Website Planet Team
For more info about Contabo, you can check the review on our website. Hope you'll find this info useful to make the right decision.
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Jeff
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I cancelled the server and tried to pay the account, but I had to do it in increments of $10 $25 $50 my bill was $11.35 so paid the $10 one and still owe $1.35 they want me to pay another $10 and they will refund me the balance? to pay any funds from another country I am up for bank fee's of a minimum of $2.20 I do not trust American companies that much and do not know if they will refund or just give me the runaround,
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Paul Jogn
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Thanks for sharing the method in such an easy way. However to cancel vultr account due to server management hassle won't be right. Instead of opting for liquidweb to avoid server management hassle that will cost around 29/month I think it would be wise to switch to Cloudways as it will cost $11 and will provide top-notch server management
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Mary Hernandez
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Thanks for sharing the method in such an easy way. But, I don't think this gonna make any difference as Vultr is such an awesome hosting option with it's data centers spread all around the globe. I can't see switching to any other host in my life time. The only issue which comes with Vultr hosting is it's management. But, if you go to the managed Vultr server which is powered by Cloudways then this issue is also very much resolved. As, Cloudways takes away all the pain of Vultr management allowing you the simplified experience of vultr hosting.
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