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Reviews and expert opinion Contabo

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Contabo is a good website hosting pick if you’re looking for a cheap hosting provider without any of the special features. It’s also a pretty good choice if you’re looking for a European host. Unfortunately, it lacks many of the features that similar web hosts offer.

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Overview

An Award-Winning Host, but Still Reasonably Priced

Based in Germany, Contabo was formed in 2003 as Giga-International, specializing in hosting packages and dedicated servers. The company now has 5,000 servers in two data centers, in Munich and Nuremberg.

One of the first things I noticed about Contabo is that its website looks straight out of the 1990s. Don’t let that bother you, though, because it’s a reasonably priced European hosting provider and it’s pretty good at what it does.

contabo-overview1

Contabo’s self-service tools allow you to open up an account and get started immediately, with your pick of shared, dedicated, or VPS hosting. It also offers colocation services and reasonably priced domain names.

Contabo isn’t shy about sharing news of some its awards, including “very good” ratings from the CHIP Hotline Test and wins at the German Data Center Awards 2017 and 2018.

So far, so good, right? Well, that depends. As always, it comes down to figuring out whether Contabo is the best website host for you, and that’s where this article comes in. Let’s dig in and see exactly what Contabo has to offer.

4.4

Features

An Old Fashioned Website, but Are the Features Any Better?

If you’re looking for a host which comes with all the bells and whistles, you’d probably better look elsewhere. As well as an outdated website, Contabo’s is lacking a few important features, such as a one-click installer and content delivery networks (CDNs).

Having said that, there’s a website builder (with more than 200 mobile-responsive templates), SSL support, manual backups, and DDoS protection – so while it’s not the most extensive list, it’s not all bad.

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Build Your Own Servers

One of the big advantages of Contabo is the fact that it allows you to build your own dedicated servers. This includes physical hardware like processing power, hard drive space, and RAM, as well as features like additional backup space and ongoing monitoring and management.

This only applies to its dedicated servers and not to its shared or VPS hosting, but there’s still some flexibility with its other products.

Energy-Efficient Data Centers

Unlike some other hosting providers that put all of their resources into speed and security, Contabo invests heavily in energy efficiency, making it a good choice if you’re trying to cut your carbon footprint. Its two data centers are also fed by different electricity suppliers to ensure uptime in the event of a disaster.

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Speedy Ports

All of Contabo’s servers are connected to at least one 100-megabit port, with the option of 1-gigabit ports. The goal of these ports is to help your website keep up with traffic spikes and other unexpected periods of high resource usage.

The company also notes that the majority of its customers live in the UTC+/-1 timezone (which includes the United Kingdom and France). So when people visit your site from the United States, they’re typically outside of peak times and thus receive faster page load times.

Owned Data Center

Contabo is notable for owning its own data centers instead of leasing servers from other companies. It has enough room for nearly 15,000 servers, which will allow the company to continue growing as it increases its customer base. It also has qualified engineers on site 24/7, 365 days a year.

Oddly, considering it’s one of the few hosts that owns its own data center, its uptime is below par at “an annual mean 95% availability” and there isn’t any compensation in the event of excessive downtime either.

4.4

Ease of use

Contabo’s user interface is not intuitive, on either its website or on its hosting tools, so it can be difficult to get used to. The good news is that it still uses cPanel, an industry standard, and it even provides a demo account that you can log into to test out the service before you get started.

It also has a variety of tutorials to help you get started, but if you’ve used cPanel before, you’re already set. Other than that, there aren’t many features at Contabo that make it stand out from other providers.

Old-Fashioned Look and Feel

The most obvious thing about Contabo is that it has an outdated look and feel, both on its homepage and once you log into its user admin panel. Sometimes this can be a good thing, as the simple interface makes it easy to understand. At other times, it’s a bad thing because the functionality you want to use is either missing or difficult to find.

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Automated DDoS Protection

One of the good things about Contabo is that it offers distributed denial of service (DDoS) protection, which is designed to prevent your website from being taken offline by a cyber attack. These attacks are surprisingly common.

The good news is that Contabo offers DDoS protection as standard across all of its hosting packages, and you don’t even have to do anything to set it up. It’ll just be running in the background automatically.

Creating an Account

Signing up for Contabo is reasonably simple, but it tends to use overly technical language that can be difficult for the casual webmaster. The good news is that you can still set up an account in five minutes or so even if you’re a beginner. While it might not be the best, I’ve also seen worse. Click here to learn more about creating an account with Contabo.

Connecting a Domain and Installing WordPress

Installing WordPress is pretty easy too, because it uses Softaculous and cPanel, two industry standards that allow you to easily manage your server and install applications.

Connecting a domain is pretty straightforward as well, and it’s automatic if you choose the free domain name option. It’s the first website host I’ve come across where installing WordPress and configuring a domain name was easier than actually signing up. Click here to find out more about the signup process.

4.1

Performance

Mid-Tier Performance at Budget Prices

Most of Contabo’s reviews are positive, with users praising the quality and the relatively low prices. The negative reviews tend to focus on a combination of performance problems and poor customer service interactions.

For each of my reviews, I run a Sucuri page load test to see what the speeds are like, and it’s bad news for Contabo, mostly because of a big delay between connecting to the server and the first byte being delivered.

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It managed a faster loading time across the world in Australia than it did in its native Germany, and its global average is as much as five times slower than many of its competitors.

4.3

Support

Inflexible Customer Service

Contabo’s support center might look outdated, but it has some decent information about how to use its service if you get stuck. The company says it has high standards when it comes to support, but it doesn’t always live up to them. In fact, I had a pretty poor experience when I was trying to install WordPress.

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When I signed up with Contabo, I didn’t realize that the base plan didn’t include a one-click installer for WordPress. I contacted customer support about it, and instead of offering any support, they seemed more concerned with trying to upsell products to me. This is one of a handful of companies I’ve dealt with that doesn’t offer a basic feature like a one-click installer in the cheapest plan.

The company also fared poorly when I canceled my service and requested a refund. The team was unwilling to compromise and ending up keeping a full annual fee for just two days worth of usage. Read on below to find out more about this experience.

4.8

Pricing

As a German company, all of Contabo’s prices are in euro. It’s pretty reasonable for what it includes, and the company also throws in free domain names—three of them for its top-tier shared hosting packages. In fact, it’s one of the cheapest I’ve seen for domain names, so it might be worth considering as a domain name provider even if you don’t go with it for website hosting.

Cancellations & Refunds

Canceling my account with Contabo was pretty simple, but that was all I could do. Its website said that it offered a “14-day revocation period” so I contacted the team to ask when I could expect to receive my money back.

The agent replied to tell me that I wasn’t able to get any money back, as Contabo has a no-refund policy. Though I’d been with them for only two days, they kept my full year’s fees.

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I contacted them again and again about the issue but it never was resolved, and the whole experience left me dissatisfied. You can read more about my cancellation experience here.

A Free Domain is included when purchasing any hosting service from Contabo

Comparison

How does Contabo match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
ContaboCompare4.3Compare
BluehostCompare2.5Compare

Contabo REVIEW: BOTTOM LINE

Contabo is a good website host if you’re looking for a cheap hosting provider without any of the special features you might expect from other providers. Because of its German data centers, it’s also a pretty good pick if you’re looking for a European host. Unfortunately, it lacks many of the features that similar website hosts offer, and it’s not the easiest to use. If you do decide to proceed, proceed with caution.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

FAQ

What’s the difference between VPS and shared hosting? With shared hosting, you share not only a server but also all its resources with other customers. This helps keep your out-of-pocket costs low. With a virtual private server (VPS), you still share a physical server, but you get a dedicated slice of its resources just for your website(s). A VPS is a great option if you need guaranteed performance but don’t want to pay a higher price for a dedicated server. Contabo specializes in VPS and dedicated servers, but it also offers shared hosting plans.Is Contabo easy to use?Creating a Contabo account is pretty easy once you get past some of its unnecessarily technical language. And since it uses cPanel and Softaculous, configuring your domain name and installing WordPress is simple too. Beyond cPanel, Contabo’s own account dashboard is clunky, dated, and not that user-friendly. And when it comes to VPS and dedicated hosting, you’ll need to be an advanced user as you’ll have to deploy and configure your server.Is Contabo good value for money?In our tests, we found Contabo’s performance to be average. The same goes for its ease of use – and its prices when compared to other hosts. You can find better value for money with any of the providers in our list of the top web hosts for 2022.  Does Contabo have managed VPS hosting?Contabo doesn’t offer straightforward managed VPS hosting – by default, you have to manage all aspects of your server yourself. It does have a managed service add-on, but it is expensive, and while it does cover general security, upgrades, and server stability, it only gives you two hours of technical support each month for specific issues. And, you can’t share the add-on between multiple servers. You may find a better managed VPS hosting deal for June 2022 on our coupons page.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
2.1

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One of the worst support ever!

You will loose a lot of money going with them. Do not trust this company at all. They seem cheap but they will nickel and dime you to death. Also this server has one of the worst support ever. They are very rude and don't really help you out with anything. Pathetic service

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Rexduvel, USA
April 15, 2022
1
Scrap connection

I have been a customer of them for 2 years, but constant problems with connectivity and latency on VPS/VDS have completely discouraged me from this company. They are the cheapest on the market, but I prefer to pay more elsewhere and get what I bought.

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anonymus, Slovakia
March 07, 2022
1
Stay away from this company!

VPS was down for a day, support took 24h to reply. They lost my 4 years old VPS with all backups. Lost over 14.000,00 euros, 4 years of work. Around 50 websites both mine and form my clients. Everything is lost and all they offered is sorry and a free month.

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Humberto Cenachi, USA
February 27, 2022
1
This Company was good before, not anymore.

This Company was good before, not anymore. Have many other companies doing the same, If you come here because the price...Go away, because probably will stay more cheap if you pay a little more in other company. Totally disappointed with this company, also its not clear how they handle the Data of the clients, like the ID cards, Passports, Address documents, etc. (Data protection under GDPR), if they have legal authority to collect our personal data and how they stored in EU or USA and if they have he Data Protection Officer (DPO) to handle legally our data. MY ADVICE STAY AWAY FROM THIS COMPANY If you pay for VPS and they don't let you login to the dashboard is normal, you are burning your money for don't use the VPS

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Charles Smith, Germany
November 23, 2021
1
Hello everyone I suggest you do not approach this company for reasons

Hello everyone I suggest you do not approach this company for reasons 1 a lot of network issues of disconnections. 2 Poor support not answered and if answered only after 24 hours. Their 3 VPS servers if problems of crashes. What I must point out is that this is the 1st worst company in the world. Just a disappointment

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Daniel Perry, Israel
October 28, 2021
1
It’s good to be fair on your review

One thing you mention under support is that you purchased a product without knowing the features it comes with. Then you go ahead to blame them for trying to upsell you a service that you truly need? About refund policy. Maybe at the time of writing they didn't have one. But I have been hosting with the company since 2019. And yes, they do have a 14-day unconditional money-back guarantee as per the law in Germany for digital services. I have purchased new servers and requested refunds on others. The company honored my request no questions asked. The only downside is for people on unmanaged hosting, you have to pay 25EUROS upfront to request technical support. And by the way, they do have monthly contracts. Not sure why you decided to sign-up for a whole year just to review a product.

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Essaund, Kenya
July 22, 2021
5
You get what you pay for

I had a server for 2 weeks at Contabo and chose their service for their promise of 99% DDoS mitigation. I became a DDoS victim by an unknown source and the only thing Contabo did was disable my IP. After three days Contabo shut down my server forever and I paid for three months and I won't get a refund because of the DDoS. Their promise of 99% DDoS mitigation is a lie and you should not trust it when you order a server. You will lose your money and your server when DDoSed.

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Wouter, USA
May 30, 2021
1
Black Mailed me for suspending all my accounts

I had 2 accounts on Contabo one XS VPS 4.99/m other XL Vps 14.99. I had covid and couldn't pay 1 payment 4.99. They immediately sent me a 15eur setup fee + 4.99= 19.99 bill and if I don't pay soon they will suspend my both 2 accounts and delete all data on their server. Both accounts had the same paypal mail. I was a customer for over 2 years but receiving black mail and an extra 15eur fee was what I never expected from a company.

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Alp Bal, Estonia
December 25, 2020
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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