Reviews and expert opinion Contabo

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert

Contabo is a good website hosting pick if you’re looking for a cheap hosting provider without any of the special features. It’s also a pretty good choice if you’re looking for a European host. Unfortunately, it lacks many of the features that similar web hosts offer. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

An Award-Winning Host, but Still Reasonably Priced

Based in Germany, Contabo was formed in 2003 as Giga-International, specializing in hosting packages and dedicated servers. The company now has 5,000 servers in two data centers, in Munich and Nuremberg.

One of the first things I noticed about Contabo is that its website looks straight out of the 1990s. Don’t let that bother you, though, because it’s a reasonably priced European hosting provider and it’s pretty good at what it does.

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Contabo’s self-service tools allow you to open up an account and get started immediately, with your pick of shared, dedicated, or VPS hosting. It also offers colocation services and reasonably priced domain names.

Contabo isn’t shy about sharing news of some its awards, including “very good” ratings from the CHIP Hotline Test and wins at the German Data Center Awards 2017 and 2018.

So far, so good, right? Well, that depends. As always, it comes down to figuring out whether Contabo is the best website host for you, and that’s where this article comes in. Let’s dig in and see exactly what Contabo has to offer.

Features

4.6

An Old Fashioned Website, but Are the Features Any Better?

If you’re looking for a host which comes with all the bells and whistles, you’d probably better look elsewhere. As well as an outdated website, Contabo’s is lacking a few important features, such as a one-click installer and content delivery networks (CDNs).

Having said that, there’s a website builder (with more than 200 mobile-responsive templates), SSL support, manual backups, and DDoS protection – so while it’s not the most extensive list, it’s not all bad.

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Build Your Own Servers

One of the big advantages of Contabo is the fact that it allows you to build your own dedicated servers. This includes physical hardware like processing power, hard drive space, and RAM, as well as features like additional backup space and ongoing monitoring and management.

This only applies to its dedicated servers and not to its shared or VPS hosting, but there’s still some flexibility with its other products.

Energy-Efficient Data Centers

Unlike some other hosting providers that put all of their resources into speed and security, Contabo invests heavily in energy efficiency, making it a good choice if you’re trying to cut your carbon footprint. Its two data centers are also fed by different electricity suppliers to ensure uptime in the event of a disaster.

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Speedy Ports

All of Contabo’s servers are connected to at least one 100-megabit port, with the option of 1-gigabit ports. The goal of these ports is to help your website keep up with traffic spikes and other unexpected periods of high resource usage.

The company also notes that the majority of its customers live in the UTC+/-1 timezone (which includes the United Kingdom and France). So when people visit your site from the United States, they’re typically outside of peak times and thus receive faster page load times.

Owned Data Center

Contabo is notable for owning its own data centers instead of leasing servers from other companies. It has enough room for nearly 15,000 servers, which will allow the company to continue growing as it increases its customer base. It also has qualified engineers on site 24/7, 365 days a year.

Oddly, considering it’s one of the few hosts that owns its own data center, its uptime is below par at “an annual mean 95% availability” and there isn’t any compensation in the event of excessive downtime either.See full list of features

Ease of use

4.5
Contabo’s user interface is not intuitive, on either its website or on its hosting tools, so it can be difficult to get used to. The good news is that it still uses cPanel, an industry standard, and it even provides a demo account that you can log into to test out the service before you get started.

It also has a variety of tutorials to help you get started, but if you’ve used cPanel before, you’re already set. Other than that, there aren’t many features at Contabo that make it stand out from other providers.

Old-Fashioned Look and Feel

The most obvious thing about Contabo is that it has an outdated look and feel, both on its homepage and once you log into its user admin panel. Sometimes this can be a good thing, as the simple interface makes it easy to understand. At other times, it’s a bad thing because the functionality you want to use is either missing or difficult to find.

contabo-ease-of-use1

Automated DDoS Protection

One of the good things about Contabo is that it offers distributed denial of service (DDoS) protection, which is designed to prevent your website from being taken offline by a cyber attack. These attacks are surprisingly common.

The good news is that Contabo offers DDoS protection as standard across all of its hosting packages, and you don’t even have to do anything to set it up. It’ll just be running in the background automatically.

Creating an Account

Signing up for Contabo is reasonably simple, but it tends to use overly technical language that can be difficult for the casual webmaster. The good news is that you can still set up an account in five minutes or so even if you’re a beginner. While it might not be the best, I’ve also seen worse. Click here to learn more about creating an account with Contabo.

Connecting a Domain and Installing WordPress

Installing WordPress is pretty easy too, because it uses Softaculous and cPanel, two industry standards that allow you to easily manage your server and install applications.

Connecting a domain is pretty straightforward as well, and it’s automatic if you choose the free domain name option. It’s the first website host I’ve come across where installing WordPress and configuring a domain name was easier than actually signing up. Click here to find out more about the signup process.See if Contabo is Right for You

Performance

4.0

Mid-Tier Performance at Budget Prices

Most of Contabo’s reviews are positive, with users praising the quality and the relatively low prices. The negative reviews tend to focus on a combination of performance problems and poor customer service interactions.

For each of my reviews, I run a Sucuri page load test to see what the speeds are like, and it’s bad news for Contabo, mostly because of a big delay between connecting to the server and the first byte being delivered.

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It managed a faster loading time across the world in Australia than it did in its native Germany, and its global average is as much as five times slower than many of its competitors.Check Out Contabo Performance

Support

4.0

Inflexible Customer Service

Contabo’s support center might look outdated, but it has some decent information about how to use its service if you get stuck. The company says it has high standards when it comes to support, but it doesn’t always live up to them. In fact, I had a pretty poor experience when I was trying to install WordPress.

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When I signed up with Contabo, I didn’t realize that the base plan didn’t include a one-click installer for WordPress. I contacted customer support about it, and instead of offering any support, they seemed more concerned with trying to upsell products to me. This is one of a handful of companies I’ve dealt with that doesn’t offer a basic feature like a one-click installer in the cheapest plan.

The company also fared poorly when I canceled my service and requested a refund. The team was unwilling to compromise and ending up keeping a full annual fee for just two days worth of usage. Read on below to find out more about this experience.

Comparison

How does Contabo match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Contabo Compare 4.2 Compare
Bluehost Compare 2.5 Compare

Pricing

4.0
As a German company, all of Contabo’s prices are in euro. It’s pretty reasonable for what it includes, and the company also throws in free domain names—three of them for its top-tier shared hosting packages. In fact, it’s one of the cheapest I’ve seen for domain names, so it might be worth considering as a domain name provider even if you don’t go with it for website hosting.

Cancellations & Refunds

Canceling my account with Contabo was pretty simple, but that was all I could do. Its website said that it offered a “14-day revocation period” so I contacted the team to ask when I could expect to receive my money back.

The agent replied to tell me that I wasn’t able to get any money back, as Contabo has a no-refund policy. Though I’d been with them for only two days, they kept my full year’s fees.

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I contacted them again and again about the issue but it never was resolved, and the whole experience left me dissatisfied. You can read more about my cancellation experience here.

How much does Contabo cost?
Contabo offers plans from $3 to $11. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Contabo plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Contabo can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Contabo here.
How good is Contabo’s customer support?
Contabo is not ranked as one of our top web hosts. But that can also be a result of Contabo being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.
A Free Domain is included when purchasing any hosting service from Contabo

User reviews

Based on 6 reviews in 1 languages
3.0
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5.0
Hussnain R. S.
Pakistan
June 15, 2020
Best Company Contabo

In past due to miss understanding, I wrote the wrong review & due to the privacy policy of the website planet I am not able to remove review so I am here again to write again my honest review, that CONTABO is one of my fav company with superb support! thanks, for providing us the best support & deals I really thank full for your corporation!

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1.0
Andrey
Russia
May 02, 2020
Caution, scammers!

I used hosting for only a few days. SSD hard drives are terribly slow as are internet connections. And today they completely turned off access to the server. The site interface is out of date 10 years ago. Registration without order is not available. Customer support responds very slowly. I do not recommend this hosting.

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1.0
Hussnain R. S.
Pakistan
April 06, 2020
scam company

I have mistakenly sent amount of 203$ directly to their paypal account and instantly I contacted them now they don't want to refund they are scammers bad support and team this really dishearten me I will not use their services after this all ......

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5.0
Ahmet E. K.
Turkey
kursya.com
March 25, 2020
After two years of working with them..

Excellent! I have bought 5 vps servers, both big and small ssd servers, and have had no issue until now! I am very satisfied with their customer support. Today, I have bought the 10-core xeon 2630v4 server, and it will be activated today. They have good pricing, very good.

5.0
Canis Dirus
Indonesia
January 03, 2020
my first try on contabo

i just bought a SSD VPS (S) with…i just bought a SSD VPS (S) with 4CORE/8GB/200GB SSD with just $13.97, after payment they will send login credentials via email.after first login into my first contabo vps, the feel was really satisfying, i can just ditch my VULTR/DigitalOcean/Linode vps.the customer service are very professional tho

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1.0
John Sam
Turkey
October 24, 2019
Very bad support

The first day I faced a bd customer support, if you need help they just send you links which it no related to your problem, and ask you to solve your problem by yourself. and sometimes you need to write them more than one email to get the answer from them

Bottom line on Contabo

Contabo is a good website host if you’re looking for a cheap hosting provider without any of the special features you might expect from other providers. Because of its German data centers, it’s also a pretty good pick if you’re looking for a European host. Unfortunately, it lacks many of the features that similar website hosts offer, and it’s not the easiest to use. If you do decide to proceed, proceed with caution.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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