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Reviews and expert opinion Z.com

James Guill James Guill Web Hosting Expert

Z.com has an incredible reach that stretches from Asia all the way to Europe and North America, though they’re headquartered in Japan. You can host up to 30 WordPress websites at once on plans with robust storage, bandwidth, and lots of database support. However, your initial startup costs will be higher than most standard hosting.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>

Overview

zcom main

To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

Z.com is part of the GMO Internet Group, a multinational corporation that’s been offering online services since 1991. They have an incredible reach that stretches from Asia all the way to Europe and North America, though they’re headquartered in Japan. They host over 750,000 websites and can accommodate anything from a small personal website to a high-traffic and resource-intensive e-commerce website. However, their WordPress hosting will be of particular interest to many users as these plans boast excellent features at a decent price point.

Features and Ease of Use

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Given Z.com’s size, it’s no wonder that they can easily accommodate any kind of website, both small and large. They also have localized versions of their web hosting service in different countries around the world, with slight variations in features and resources provided.

That said, with their primary Japan-based service, their WordPress hosting is particularly attractive and offers excellent plans with the following basic features:

  • Automatic WordPress installation
  • Robust SSD storage
  • Robust bandwidth
  • Host five to 30 WordPress websites
  • Unlimited email accounts
  • Supports large databases

If you want to host multiple WordPress websites, this is an excellent option. It also supports databases from 512MB to 2GB, which is perfect for e-commerce websites. Also, you get the following advanced features:

  • 5GB email storage
  • Daily backups
  • Affordable SSL certificates
  • Separate cache system to speed up your website
  • Advanced WordPress security features

Z.com has an optional proprietary cache system that you can use to increase your website’s load speeds. Also, they offer advanced security features such as IP address restriction, suspicious login blocking, and more.

Z.com also provides a separate staging environment for WordPress websites, along with one-click website copy tools. You can copy your WordPress website from another provider to Z.com in just three steps. If you don’t want to use WordPress, there’s a paid website builder option available.

Pricing and Support

Z.com’s portfolio of services includes shared hosting, WordPress hosting, and hosting packaged with a website builder. They offer three plans for those looking to build WordPress websites. Here’s a quick rundown of plan features:

Entry Basic Business
Domains 5 10 30
SSD storage 10GB 30GB 100GB
Number of MySQL databases 5 10 30
Database size 512MB 1GB 2GB
Daily bandwidth 15GB 50GB 200GB

These plans all offer excellent storage and bandwidth but be very careful on how many databases you use. Each WordPress website will use a separate MySQL database. If you max out your domains on these plans, you won’t have any databases to spare.

On the surface, it appears these plans are reasonably priced. However, there’s an initial setup in addition to the monthly fee. Also, they don’t offer free SSL certificates. However, the added fee is minimal, so you’ll pay less for your certificates over other providers. They also don’t provide a free domain, so factor that into your costs. First-time users of Z.com get a 14-day free trial.

Support for this product is somewhat limited. They offer phone support and ticketing support only. There is a reasonably robust knowledge base available, but it’s only available in Japanese.
How much does Z.com cost?Z.com offers plans from $2 to $13. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Z.com plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. Z.com can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Z.com here.
How good is Z.com’s customer support?Z.com is not ranked as one of our top web hosts. But that can also be a result of Z.com being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

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User reviews

Based on 8 reviews in 2 languages
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Adoniz Umali
Philippines
September 01, 2021
Worse hosting company ever. Stay away from Z.

Not even worth a 1 star! I can't even install a simple wordpress website. Not even their technical guy. What a waste of time and effort. Support sucks! Cpanel Sucks hosting config Sucks All sucks! Sincerely yours, Disappointed Client here

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1
Mark
USA
https://celticscoffee.com/
August 26, 2021
I’m starting to feel this is a scam

I have been trying to reset my password because I was locked out of the account. I opened the account, and a day later I was locked out, and I tried to do password recovery, and it is not sending me an email to recover the password. I reached out to their CS and told me to wait for a while as their server may be busy, few days later, it is still the same...

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1
Alex Ayuk
USA
July 02, 2021
In my 20+ years experience Z.com is by far the worst hosting!

Like the topic suggested in my 20+ years of experience, Z.com is by far the worst hosting! We paid for a year and ended up using it for 2 weeks, no refund was given, extremely rude and nonexistent support. These are basically con artists of the industry who secured a 1 letter domain name and acting as hosting service. It's beyond horrible, I wish I could give them zero stars! They don't deserve even 1 star.

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1
Alex
USA
June 14, 2021
Dont buy domains on z-com

When buying one domain, I was withdrawn money from my account twice and I had to contact support to get it resolved. And in support, they work in such a way that it seems that you are communicating with a bot. Worst service I've ever dealt with, and I have big experience

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1
Nicolaus Mesterharm
Cambodia
May 20, 2021
No Credit Card or Pay Pal Option; almost no service

Oh my - don't work with this company. It's painful to communicate with them. Service is almost zero; takes ages to get a reply, mostly pre-formulated. It fees much too high; the control panel's design is from the middle ages, supposedly. Two thumbs down...

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2
Andre
Philippines
http://meo.gg
February 01, 2020
Price too expensive and contact support are always full/offiline

I have already use this thing it was too expensive and support always full or offline, if you register on this site (domain this is 20% expensive than other site) if you buy a vps/cpanel always have a bug and they never fixed instead buy again a another one heck!

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1
John
China
May 18, 2019
Overpriced for normal features

This company discreetly skyrockets the price every year. I renewed my subscription one year and noticed the price had increased but that it was a one-time thing; however, they did it again during the second renewal and I decided to cancel. They increased the price 30-50% EVERY YEAR without notifying you! And they say some BS about providing XYZ additional services that you would never need anyways... They claim their costs increase by that amount due to those additional services you dont need nor want and that justifies their price increase -- as someone who has IT knowledge I can assure you it's all BS. Everything they provide, you could get cheaper from somewhere else. In addition, they have TERRIBLE customer support. It's only good during sign-up, but will quickly change after you pay. I used this host in Thailand for my site due to Z.com claims that there would always be an english-speaking staff member to speak to in case I needed any support, but it turned out to be a complete lie. Every time, they would call and email me in Thai and when I responded in English they would say they'd get back to me and never did. Even when I had Thai-support staff talk to them, they weren't very nice either. I highly recommend not using this company unless they have more sensible, competitive pricing -- their UI, support and everything else is as bad or worse than others, so dont pay for more.

Z.com REVIEW: BOTTOM LINE

Z.com is an excellent choice for those looking for reliable WordPress hosting. While your initial startup costs will be higher than other providers, it’s worth paying a bit more to work with a solid hosting company.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • Good amount of SSD storage and bandwidth
  • Host five to 30 WordPress websites
  • Supports large databases
  • Affordable SSL certificates

Cons

  • All plans charge a setup fee
  • Support is limited
James Guill James Guill
James Guill is a veteran writer with a background in IT support. He’s worked for some of the world’s largest companies including Ericsson, Compaq, GE, Bank of America and Dell.

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