Reviews and expert opinion SkyHost

Ranked 2836th from 3623 Web Hosting
4.1
Features
4.0
Ease of Use
4.1
Support
3.9
Pricing
4.2
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
SkyHost is a web hosting company based in Paramaribo (the largest and capital city of Suriname). The company offers shared web hosting, reseller hosting, email and domain solutions, and web services like blogs and content management systems along with website backup solutions.

Overview

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If you are in a hurry, and just want the bottom line: for the same price as SkyHost you can get much better servers with 24/7 support with Hostinger, so why even bother?!

SkyHost positions itself as an honest company with this tagline – “We say what we do, we do what we say.” But there’s a lot left to be desired. The company claims to meet all your shared hosting and site backup needs. Apart from its shared hosting and website backup services, the company also offers reseller hosting, domain registration and transfer, and web services. Though the company says it offers business hosting for e-commerce stores and busier websites, I couldn’t find any details on its website. SkyHost’s website is in English.

We actually interviewed an executive at SkyHost, and here’s what we learned.

Features and Ease of Use

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Though SkyHost lists four shared hosting plans – Basic, Unlimited, Reseller, and Shoutcast, only two (Basic and Unlimited) are web hosting plans that come with:

  • 5GB – unlimited HDD
  • 10GB – unlimited bandwidth
  • Three – unlimited MySQL databases
  • Daily backups
  • cPanel/free scripts

Several URLs on SkyHost’s website show a 404 error page (Portfolio, Blog, Features etc.), lead to where there’s no content (its Facebook page), or simply lead to nowhere (its Twitter and YouTube URLs). Even its order buttons (for its plans) don’t work and keep redirecting you to the same page. In addition, the yearly cost of its Shoutcast plan is displayed incorrectly (since its monthly cost and yearly cost don’t match).

All of these make me wonder if the company was in a hurry to get its website live, is redesigning its website, or is just partly functional at present. Apart from its two hosting plans, SkyHost offers three reseller hosting plans, and one Shoutcast plan for streaming audio. All plans are backed by its 99.9% guaranteed uptime.

Not many hosting providers offer SHOUTcast hosting and by bringing it to its clients, SkyHost makes it easier to stream your audio for your online radio station.

Another unique feature offered by the company is its multilingual cPanel control panel that supports English, German, French, Portuguese, Bulgarian, Dutch, Ukrainian, Norwegian, Russian, and Spanish.

SkyHost also offers a one-click script installer, which you can use to install and run any popular software/application – from WordPress to Zen Cart, without any coding or programming knowledge.

SkyHost’s servers are cooled and powered by renewable solar and wind energy. Thus, it offers carbon-neutral web hosting services to help bring down the carbon footprints of individuals, organizations, and businesses throughout the world.

Pricing and Support

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Shared web hosting plans from SkyHost are competitively priced. It appears you can pay for these monthly/yearly plans in Surinamese Dollar though there was no way to confirm this.

Though SkyHost’s “About Us” page talks about a money-back guarantee, I couldn’t find any details about it elsewhere.

SkyHost’s customer support can be reached via phone, email, and an online form. Though the company claims 24/7 support, my attempts to contact the company via different methods failed. The company’s home page mentions a live chat too but I couldn’t find it.

Those looking to manage issues on their own when unable to reach support would be disappointed with SkyHost as the company doesn’t offer anything in this department such as a knowledge base or tutorials.

Bottom line on SkyHost

SkyHost has several red flags at the moment, based on the lack of support, problems with the website, and unclear payment terms. As a result, I would recommend caution before choosing it as your hosting service provider.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • Green hosting provider
  • Competitively priced plans
  • Multilingual cPanel control panel
  • SHOUTcast hosting available

Cons

  • Incomplete/wrong information on the website
  • Unable to reach customer support
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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