Clebson Wendler, of SkyHost tell us how their high performance, scalable servers assure your sites are hosted on a robust and highly secure platform with a guaranteed SLA of a 100%. Their server management plans let you be as hands on or off as you want, allowing you to stay focused on your project, while they take care of your infrastructure.
What are you Hosting plans?
We offer various hosting plans, from shared services to private services on cloud or dedicated servers.
In addition, we offer services such as server management, domain registration, audio streaming, SSL certificates, among others available on our site.
What is the difference between a Dedicated server and a Cloud server?
Dedicated servers are physical machines, fully dedicated with high performance hardware. Cloud Virtual Private Server (VPS) is the resource fractionation of a physical server, that allows the allocate resources of each client.
Do you offer hosting WordPress Hosting?
Yes. Our WordPress Hosting not only saves you money, it offers your site more security and stability. The plan includes smart applications to help you to install and configure the platform simply and quickly.
Do your hosting plans include SSL?
Security is paramount for us, so we offer free SSL on all our shared plans (hosting and reselling) using Let’s Encrypt technology. This can also be configured with Wildcard SSL, so all domain prefixes will be included in the certificate.
Do you have migration service for customers with existing web sites?
Yes, our migration specialists will transfer all of our customers’ data and files at no additional cost.
Can domain names be registered or purchased with hosting plans?
Yes, this can be included when ordering. Free registration is available with some plans when customers chooses the annual payment.
What is included with your Server Management Plans?
All our private server plans include basic management.
Our administrators will handle any hardware, operating system, or basic configuration issues that may arise on the server, such as:
- Issues of high processing usage (Load) or slowness
- Basic problems related to the website (internal errors, 404, etc.)
- Network related issues
- Server restart failed
- Hardware failure
- Basic configuration and troubleshooting of firewall (iptables), among others …
Advanced management plans are available for customers who have no knowledge of server administration, or just don’t want to be involved in managing their server.
What protection do your servers have against hackers and other cyberthreats?
All our servers are protected with the most advanced technologies on the market today, including virus scanning tools and anti-spam protections.
We employ the newest technologies and services making it easy to build a robust defense against cyberthreats. These new technologies allow us to have:
- Outsourced Security Services
- Systems that enable collaboration between security team members
- Continuous Attack Simulation Tools
- Punctual solutions for anti-phishing and safe browsing
How can customers get support?
Support is available 24/7 via contact form, online chat, WhatsApp, support tickets, and free receiver phone (Brazil only) through our customer portal.