Features and Ease of Use
Neutech offers shared, VPS, and cloud VPS hosting services. All of their plans are fully customizable: you can configure anything from the amount of storage you want to the level of backup functionality you require.
Finland’s new data protection laws hold companies increasingly accountable for data protection and give citizens more control over how companies use their data, which will appeal to security-conscious individuals and corporations.
It’s no surprise that Neutech has also chosen to offer their customers cloud hosting services. These feature a 100% uptime SLA, so if at any time your service goes down due to a fault at their end, they’ll refund pro-rated fees for the loss of service. They don’t offer any pre-made packages: instead, you’ll have to contact them to customize a plan specifically tailored for your needs. They do list a few example configurations and price ranges on their website, however.
Neutech also has a range of pre-made shared hosting plans available. Their smallest web hosting package includes:
- 100MB storage
- 3GB monthly bandwidth
- 5 mailboxes
- One shared SSL certificate
- FTP access
- Basic visitor analytics
Note that you won’t get any databases or SSH access with this plan. This means that you’ll be able to set up an extremely basic website, but you might run into problems if you want to install any scripts that require data collection. Their highest-tier shared hosting plan upgrades you to 15 GB storage, 150 GB bandwidth, SSH access, unlimited databases, and detailed visitor analytics. There’s also a dedicated email hosting package available.
Neutech has maintained a minimum uptime of 99.8% over nearly two decades. In 2016, they averaged a service uptime of 99.98%.
Pricing and Support
I found Neutech’s prices a bit on the high side, even considering that their servers are based in Finland. Their entry-level shared hosting package includes an extremely restrictive amount of space and bandwidth at roughly the same price as most other hosts. Plus, it doesn’t include any databases, and it’s unclear whether or not they provide a one-click app installer, so the feature set seems limited.
Neutech doesn’t have any free plans or trials available, and they don’t seem to offer a money back guarantee – unless this is buried so deep in their website as to be inaccessible to most visitors. Frankly, I found their website somewhat difficult to navigate given that they do not display the ranges of plans on a single webpage – every plan requires quite a bit of clicking before you get the full details.
That said, they seem to do well when it comes to prompt and professional customer service: their users report that Neutech responds to their technical issues quickly and are proactive about monitoring their servers for problems. Support is available only in Finnish via telephone and email, so international customers may have trouble navigating the language barrier.