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Reviews and expert opinion Mweb

Zlatan Aleksic
Zlatan Aleksic
Web Hosting Expert

MWEB is an ISP from South Africa that recently started offering web hosting services to local private users and small business owners. They have unlimited resources and 24/7 tech support.



MWEB is South African IT giant, famous across the region for their uncapped ADSL service that connects hundreds of thousands of users across the country. The company started their operation in 1997 and later included web hosting. Now MWEB serves their clients using local data centers providing secure web hosting services at a reasonable price.

Features and Ease of Use

The company is somewhat limited as they offer only four hosting plans that are very similar. The most notable difference that exists between packages is the number of email accounts that you can have with each hosting plan.

Every hosting plan offers unlimited traffic, meaning that no matter how popular a website is there will always be room for more people onboard. Bloggers will find this very attractive. They offer unlimited storage on their servers regardless of the plan you choose. There aren’t many hosting agencies that offer unlimited traffic and storage with all their plans.

Additionally, I was able to build my own website using their simple yet extremely powerful website building tool which allowed me to use some of the many templates that are easy to customize. Moreover, there are a number of free add-ons to use in order to make the website better and offer additional content and value to my visitors.


They offer a Free domain with their plans. The email storage could be a little more generous, however, these hosting plans are designed for personal blogs and small e-commerce operations. Therefore, starting with 20MB on each of the 5 email accounts for free is not such a bad deal after all.

Pricing and Support

Prices are very reasonable when one takes into account all that is included for the price. The prices on their website are depicted in South African Rands, so unless you are already familiar with the currency, you’ll need to do some online converting to see how much you’re going to have to pay.

Moving from a smaller grade plan to a higher and vice versa is simple – just contact their customer service and they will lead you through the process.


MWEB has 24/7 phone support and a ticket system that will give you directions and solutions in a reasonable amount of time.

How much does Mweb cost?
Mweb offers plans from $3 to $9. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Mweb plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Mweb can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Mweb here.
How good is Mweb’s customer support?
Mweb is not ranked as one of our top web hosts. But that can also be a result of Mweb being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Mweb match up to the competition?

HostingerCompare 4.9 Compare
InterServerCompare 4.8 Compare
MwebCompare 4.2 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 5 reviews in 1 languages
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South Africa
December 31, 2020
Terrible customer service

Absolutely pathetic service. I tried to upgrade to a higher speed package. 3 weeks later still no feedback. I repeatedly called to follow up, they always promise to get back and never do. Apparently no managers are ever available to escalate. I’M OUT!

Mohsin Ahmed
South Africa
September 22, 2020

Mweb is the worst internet service provider in South Africa.Their service is useless. You always experience lag and many times their internet is off for no reason. And when you want to cancel their services they cut your call and pretend it's a network problem. I beg you people . Please don't ever get MWEBs slow useless service. I am really fed up and now I am really upset at this nonsensical service. How can I be forced to stay with a service provider that I am not happy with. Don't ever get a service from people that you cannot go directly to to complain because they will cut you off after you've wasted 30 to 60 minutes of your airtime and pretend it's a technical off. But they are doing it on purpose. That's my advice to all new guys wanting to get a reliable service provider. Please I beg you don't ever get MWEB ISP ever. Unless you like to be taken for a fool. They always go offline for no reason.

South Africa
September 09, 2020
Unbelievable Extortion by Mweb

Completely ridiculous service and borderline extortion. I had signed up for a LTE package from Mweb, a month-to-month contract at R200 per month. After a few months, I called and cancelled the LTE package. I hear nothing from mweb for months until I receive an sms " You are being handed over to the credit-bureau" Upon calling mweb they state I owe them 3 months worth of payments... How? I canceled months before their listed cancellation date and all of a sudden I owe them more money?I know times are tough with COVID-19 but extorting consumers is not the way to go.The lady I spoke to Val in the accounts department was not helpful at all. She refused to explain anything, refused to expand on the issue just stating I owe R600. What pathetic service.

July 28, 2020
Terrible Customer service

Erratic call center and no answers to emails. Every time i am redirected to other departments and no one picks up and eventually the line drops. The email address they suggested me to use never answered to my inquiry. Their authentication process is long and cumbersome.

South Africa
July 15, 2020
Poor customer care

They are extremely difficult to contact when you have questions on your higher than usual out of bundle bill, but its very easy to contact them to sign up as a new customer. They didn't even bother calling or warning me but just handed me over to their lawyers. I would stay away from this company, go to a company that cares about you.

South Africa
June 03, 2020
Mweb horrible service

Internet went out 24hrs ago and no help from mweb I've called them 4 times they tell me they need 6 DAYS! to figure out what's wrong... they eventually tell me the problems not their fault its frogfoots fault... I dont care! I dont pay frogfoot I pay mweb for the service.... no clue when I'm gonna be online again anytime between now and 6 days... its lockdown, cant work, loosing money ever hour and mweb happily takes my money every month absolutely no help what so ever when service is down.... they are below 1 star...

Bottom line on Mweb

MWEB is a perfect solution for bloggers and online enthusiasts who like to share their content with the rest of the world. The prices are more than reasonable, the resources available are unlimited, and the support is available even during holidays.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • Unlimited storage
  • Unlimited traffic
  • 24/7 phone support
  • Local servers


  • No Live chat
  • No VPS or dedicated servers
Zlatan Aleksic
Zlatan Aleksic
Zlatan Aleksic is a freelance marketing content writer with years of experience in writing product and service promotions and reviews.

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