Analyzing the information on the Louhi website is easy because it can be switched quite simply from Finnish into my native English.
Features and Ease of Use
In addition to its standard hosting plans, this provider also offers WordPress-optimized plans. I’ll focus on the former, while referencing the latter where necessary.
The standard hosting plans – imaginatively titled “Louhi Hosting” – are Mini, Perus (meaning Basic), Rajaton (meaning Unlimited), and Voima (meaning Power). Resources range from 0.5 GB disk space and 10 GB traffic (on the Mini plan) to 20 GB disk space and unlimited traffic (on the Power plan).
The standard hosting features include:
- Email accounts
- MySQL databases (except the Mini plan)
- cPanel control panel
- PHP 7, Perl, and Python
- SSH access (except the Mini plan)
- Cron jobs
- Weebly website builder
- Free AutoSSL (except the Mini plan)
- Installatron installer for WordPress, Joomla, Drupal, and other apps
Where the specific resources are not unlimited with your chosen plan, you can top them up by purchasing additional disk space, traffic allowance, and email accounts. Note that backup recoveries are an additional charge as well.
Louhi has a 99% uptime SLA for virtual servers, with this figure bumped up to 99.5% in higher-tier plans. There is no such uptime SLA for shared hosting but you can expect an average uptime of 99.5%. Customers on the WordPress plans have enjoyed historic uptime of 99.82% over 90 days.
Pricing and Support
When it comes to pricing, you get what you pay for, or (in this case) you pay for what you get. Beginner webmasters with simple HTML websites can get started for single-figure dollar prices per month. In contrast, power users on the aptly-named Power plan for what Louhi terms “demanding use” will pay about 20 times as much each month.
Since there are no obvious incentives for signing up for longer periods, I’d suggest signing up for the three-month minimum, at least initially. Note that if you’re registering for the entry-level Mini plan, you’ll have to go for at least a one-year contract. Private customers get 14 days to change their minds, and everyone gets one free domain with any hosting plan.
Louhi’s main website includes a set of FAQs and a link to the separate Support Site that contains a link to live chat (which was offline), a large number of articles, and a support ticket submission form.
I submitted a ticket to the sales department on a Sunday to ask about this vendor’s server locations and any uptime guarantees, and I received an automated email to say that my query would be addressed in due course, which at least showed that this vendor’s support system is operational. The very next morning, I received a full response to my query in excellent English:
You can also contact this company by email or telephone, but support times are limited to working hours on weekdays.