Reviews and expert opinionKolst

Sandra Tanoto
Sandra Tanoto
Web Hosting Expert

Kolst was originally founded as KPNQwest Italia, a telecommunications provider serving Italian corporations from their base in Milan. With ten data centers and over 21,000 servers interspersed throughout Italy, Kolst offers their customers an infrastructure and operational backing like few other Italian hosting providers.

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Overview

Kolst-mineKolst was originally founded over 30 years ago as a telecommunications provider serving Italian corporations out of their base in Milan. They eventually expanded to include web hosting as part of their offerings. With ten data centers and over 21,000 servers interspersed throughout Italy, Kolst offers their customers an infrastructure and operational backing like few other Italian hosting providers.

Features and Ease of Use

Kolst web hosting includes Linux and Windows multi-domain shared hosting and single domain hosting. This is where it’s apparent that they’re new to the hosting game; despite their well-developed telecommunications infrastructure, they do not yet offer more scalable hosting solutions, such as cloud, VPS, or dedicated server hosting.

Their single-domain hosting plan starts with 1GB storage, unlimited bandwidth, basic email, and antivirus and antispam features. Their package seems heavily skewed towards email support given their background as a telecommunications provider. For instance, you get receipts of successful or failed email deliveries, email alerts, webmail access, and a control panel for multiple email accounts with their second-tier plans or higher.

Kolst-features

Unfortunately, it also seems you won’t have all the features that typically come with a more specialized web hosting provider. This means no scripting language support, one-click app installers, website builders, or even MySQL databases.

Their multi-domain Linux and Windows hosting plans are slightly better. At the very least, they include a minimum of ten FTP accounts, a free domain registration, three databases, and three subdomains, although they still don’t have a one-click app installer or website builder. It remains to be seen whether Kolst will develop their packages more fully in the years to come, but for now, their offerings seem rather disappointing.

It’s also unclear how easy their platform is for users to learn. Their main website looks rather dated, which may be an indication of the user experience you’ll have if you purchase a package from them.

Pricing and Support

Kolst does have one thing going for them: their packages are incredibly affordable by European standards. Their single domain packages are obviously far cheaper than their multi-domain packages, but even so, their multi-domain packages are well-priced if you only consider the resources included. Of course, you may find the lack of a well-developed feature set a huge disadvantage in the long run, so that’s something to keep in mind.

There are no free plans or money back guarantees available. Interestingly, they do have a five-day free trial.

If you need any technical assistance, you’ll have to log in to your customer portal to submit a ticket. They don’t appear to have any live chat or phone support available, although there is a simple FAQ on their website. Be prepared to speak in Italian when communicating with them as their website, help documentation, and support channels are not available in any other languages.

Pricing

4.0

Comparison

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User reviews

Based on 14 reviews in 1 languages
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1
Mauro
USA
February 28, 2021
Sono spariti e la PEC è andata persa.

Impossibile avere contatti con loro in qualsiasi modo, non rispondono neanche alla PEC creata da loro stessi. Non so se sono falliti o se sono dei truffatori, ma se fossa la prima ipotesi, non hanno avuto nemmeno la decenza di avvisare e ne di interrompere le nuove iscrizioni. Menomale che non avevo il rinnovo automatico sulla Carta di Credio.

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1
Frank Goodman
Italy
January 12, 2021
Un disastro, il peggio su piazza

Un giorno dopo il pagamento del rinnovo è caduto tutto, non abbiamo più la PEC e quindi non possiamo nè ricevere nè inviare messaggi con la P.A.. Presso INPS, INAIL, Ag.Entrate le mail indirizzate a noi risultano ricevute ed accettate, mentre è il server KOLST che le inghiotte e finiscono nel nulla. Non rispondono al telefono, non rispondono alle mail, non rispondono ai ticket. Credo che IRIDEOS sia una società fantasma, ho una gran paura che anche tutte le altre nostre caselle email facciano una brutta fine. Bisognerebbe mandare subito i Carabinieri alla loro sede, ma credo siano scappati tutti.

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1
Cesare Lombardi
Italy
lacasafamiglia.org
November 06, 2020
Assistenza tecnica inesistente

La nostra è una Cooperativa ONLUS che gestisce una Comunità che ospita ragazzi disabili. Il sito è lo strumento per pubblicare bilanci, informative per il territorio e i contributi delle PA. Dal 6 settembre il sito non è più raggiungibile per un problema tecnico legato al server e nonostante le innumerevoli email (sempre di tono educato e gentile) alla data del 6 novembre il problema non è stato risolto. Non mi sembra un atteggiamento di una società seria e professionale orientata al servizio al cliente. Per la valutazione purtroppo non è possibile mettere zero.

1
Oreste Notelli
Italy
June 11, 2020
Assistenza vergognosa

Per giorni con problemi sul backup... problemi di banda (175 K/s)... Abbiamo ricevuto solo le solite risposte tutte uguali: 'Abbiamo preso in carico....' Decine di solleciti, mai ricevuta una soluzione... Veramente una gestione indecente

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1
Dario Rizzo
Italy
April 21, 2020
Assistenza assente

Da due settimane sto provando a contattare il servizio clienti per effettuare il pagamento. Ho cambiato carta di credito e nessuno sa indicarmi come inserire la nuova. PAZZESCO! PER PAGARE DEVO INSEGUIRLI IO....:-( ONLINE non esiste la possibilità di chattare, di avere supporto. Se chiedi un ricontattato con ti richiama nessuno. IDEM INVIO DI EMAIL, NESSUNA RISPOSTA.

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1
anonymus
Italy
February 18, 2020
State alla larga

Servizio veramente scadente, assistenza praticamente inesistente. Apri un ticket e te lo chiudono senza rispondere o ti rispondono dopo svariati mesi. Pazzesco, il peggior hosting che abbia mai usato! Assolutamente da evitare per chi cerca un hosting minimamente serio.

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Bottom line on Kolst

Kolst is the web hosting arm of a large telecommunications company, so they’re backed by a lot of experience and infrastructure. Their plans will need far more development for them to be competitive in the hosting industry, however.

Pros

  • Single-domain plans are incredibly affordable
  • 30 years of experience in telecommunications
  • Extensive infrastructure: ten data centers and 21,000 servers
  • Lots of experience serving corporate clients

Cons

  • Lacking in features
  • Limited support
Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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