Features and Ease of Use
HostUpon offers a range of different shared hosting plans that come packed with features. However, the plans differ quite a bit in their available feature sets: the lower-tier plans are rather restrictive compared to higher-tier plans. That said, all plans have these features in common:
- Free domain registration or transfer
- Unlimited disk space and bandwidth
- Unlimited MySQL databases
- Website builder
- SSD storage
- Automatic backups
- 99.9% uptime guarantee
The Softaculous auto-installer comes with all the plans and allows you to easily install CMSes such as WordPress, Joomla, Drupal, OpenCart, and PrestaShop. You’ll also have access to a free website builder, which has over 700 professionally-designed templates to choose from.
The downside is that unless you go for the highest-tier plan, you’ll have neither a free SSL certificate nor a premium backup service. Even then, though, this so-called “premium” backup service only goes back as far as five days. It does back up every four hours though, and you’ll have the ability to restore single files, multiple files, or your entire account — which is a rare perk.
Other than that, HostUpon also makes it a point to be environmentally-friendly. For instance, most of the company’s employees have the option of telecommuting, which has been proven to reduce energy consumption by up to 5,400 KWH per year. HostUpon has also invested heavily into energy-efficient hardware — most equipment, for instance, has been Energy Star-certified.
Pricing and Support
As previously mentioned, HostUpon’s shared hosting plans differ mainly in the value-added features. There are three plans, dubbed Starter Unlimited, Business Unlimited, and Premium Unlimited. So it should come as no surprise that these packages come with lots of “unlimited” resources, such as unlimited disk space, bandwidth, MySQL databases, email accounts, and add-on domains. Considering these generous allocations, the prices are hard to resist.
One thing though — with anything less than the highest-tier plan, you’ll have to purchase your SSL certificate separately. This isn’t a huge deal if you’re running a simple personal website. But if you’re running any sort of business or processing transactions online, this is a big omission given the importance of SSL certificates in today’s SEO landscape.
You can make payment using any major credit card or PayPal. You also get a full month to try out the service risk-free, since HostUpon has a 30-day money-back guarantee.
HostUpon provides various support channels including ticket support, phone, and live chat. Ticket and live chat support are 24/7, but phone support is limited to business hours only. There’s also a comprehensive knowledge base, several useful guides, and video tutorials.
You know that stereotype about Canadians being very polite? Well, it’s actually true. The live chat agent I spoke with was very helpful and answered all my questions in a professional and polite manner.