Features and Ease of Use
As well as some enterprise level plans, DREAMSOFT PERU sells three shared hosting plans, which all come with the following core features:
- 9% uptime guarantee
- Automatic daily backups
- One free .com domain name
- Up to 10GB disk space
- 10GB to 100GB monthly transfer
DREAMSOFT PERU claims that your website will be “up to 20 times faster”, if you host with them. I can’t tell you if that’s true, but what I can tell you is the plans use Intel Xeon servers with SSD disks and have several performance enhancing features and website acceleration tools such as Nginx, Apache, CloudLinux, and CDNs.
It offers three regular “Hosting” plans (there is a separate series of ASP / MIcrosoft plans as well), which offer a kind of all-in-solution with most of the key features a beginner needs to get started.
Briefly, these plans all include a website building tool, a .com domain, SSL certificate, and mailbox. The website building tool is DREAMSOFT PERU’s own brand and can be used with no coding experience. Apparently, it takes less than one hour to build a website using the tool.
There’s also all of the usual features you’d expect with a shared hosting provider e.g., PHP versions 5.3 through 7.2, MySQL databases, Microsoft SQL (for ASP plans), phpMyAdmin, and a premium Softaculous installation with more than 280 programs. There’s even SSH access.
The situation is less clear with advanced programming languages and Cron jobs, which do not appear to be included, although I couldn’t confirm this with customer service. The plans come with a 99.9% uptime guarantee, although as always, be cautious as this doesn’t appear to be backed by an SLA.
Pricing and Support
The prices appear quite high. However, you do have to remember that a lot of inclusions which are usually added extras are bundled into the hosting price. Domains, SSL, and the website building are all included, so the prices cover most of your expenses.
The plans can only be bought in one year terms, which is quite strict compared to other hosts. To soften the blow, there’s 30-day money-back guarantee, which gives you time to trial the plan relatively risk free.
Customer service is 24/7 by phone, email, and live chat, with an advertised average response time of 30 minutes. There’s no knowledge base or help desk on the site, so you are reliant on the customer service team, which may be off-putting for some people.
I contacted them on live chat (during the nighttime Peru time) and although live chat appeared to be online, the operator did not pick up. I sent a message anyway and despite waiting five business days, I did not get a response.