Features and Ease of Use
Blacknight’s hosting plans come with a good number of features. Both Linux and Windows packages offer the following:
- Control panel access
- SSL certificates
- Free DNS management
- BaseKit site builder
- Advanced backup
- 24/7 support
If you’re interested in building a simple site, you can use the Basekit site builder. It is a drag-and-drop web app that allows you to create page, add text, embed images, and format them. You can also take advantage of the extras that come with your plan: open source apps such as WordPress, Drupal, Joomla, phpBB, SugarCRM, ZenCart, and Magento are just a few clicks away. If you so wish, you can add advanced site backup and email backup service.
Are you concerned about server issues? Don’t worry. Blacknight promises 100% uptime guarantee thanks to their own private infrastructure and managed network with multiple presence. You will never worry about people not being able to access your website during crucial times.
Most importantly, Blacknight takes their customers’ security very seriously, especially data protection. Their hosting services adhere strictly to EU privacy laws. For a few dollars a month, you can protect your website and personal data with their automated and secure backups.
Pricing and Support
Three web hosting plans are available, and their prices are standard for the market. Minimus Hosting is the basic plan and it is suitable for building personal blogs, small business websites, and portfolio-style websites. This account comes with 10GB Disk Space which can host 30 database-driven websites in addition to 50 mailboxes. The basic plan is scalable. You can pay monthly, annually, or every three years for your hosting service.
The second plan is Medius Hosting. With it, you get 20 GB disk space which can host 60 websites and 100 mailboxes including 60 MySQL databases. Medius is suitable for small-medium business websites, content-managed blogs, and e-commerce websites. Lastly, we have the Maximum Hosting Plan. It is the best hosting plan for large business websites or e-commerce websites with a huge amount of traffic.
The Blacknight support staff is located at the company’s headquarters in Carlow, Ireland. From my interaction with them, I can say that they’re obsessed with customer satisfaction – I guess that’s why the company has four support channels. There are separate email addresses for billing, support, and sales. Live chat service is available, though not 24/7. You can leave a message or submit a ticket to billing, sales, or technical support. I love the fact that the support team provides technical status updates on scheduled maintenance so you are not going to get caught off-guard when their servers are down.
Aside from the live customer support, customers have access to a support desk (equivalent of a knowledgebase) where they can find answer to general questions, shared hosting, domain registration & transfers, and email & hosted exchange. There are detailed guides that show how to install WordPress through the application vault, secure your website, and set domain servers among other things. If you’re a DIY person, the support desk will come handy when you start building your website.
78% of the customers who left feedback at TrustPilot.com were happy with the company’s shared hosting services. In regard to usability, the user interface may not be as sexy, but it is still pretty good. The functionality is excellent, and not only that, but it’s mobile-friendly. I also like the fact that there are no upsells or ads. With no distractions in your way, I am sure you will have an easy time setting up your website.