Rackspace vs HostGator: Which Is Actually Better in 2020?

Rackspace is a premium-priced web host that is designed for large businesses, while HostGator is a more versatile and significantly more affordable service.

To compare HostGator and Rackspace, I have researched and evaluated both hosts based on five major areas. Since Rackspace doesn’t have VPS (virtual private server) or shared hosting plans, I’ve focused entirely on the cloud hosting solutions offered by both providers.

Even though HostGator is the clear winner of this Rackspace vs HostGator matchup, both web hosts have their strengths and weaknesses.

If I were you, I wouldn’t make any final decisions before you check out Hostinger’s latest deals. Aside from excellent support, Hostinger offers generous resources and a great set of features for prices starting as cheap as .

1. Plans and Pricing

HostGator Is Cheap but Lacking Features, Rackspace Is Expensive but Customizable

HostGator’s pricing is low, but that’s because it charges extra for security, email, and site backups. Even with all those add-ons, HostGator is far more affordable than its competitor.

Rackspace customizes its managed cloud hosting for each use case. It doesn’t have specific plans available for purchase, and its prices are steep.

For example, HostGator’s cheapest cloud plan, Hatchling Cloud, gives you access to two CPU cores, 2 GB RAM, unlimited bandwidth, and unlimited storage for roughly ten times less than a virtual machine with 2 CPUs, 2 GB RAM, 40 GB storage and a bandwidth limit of 400Mb/s on Rackspace.

With Rackspace, you’ll be billed on a monthly basis, whereas HostGator gives you the option to pay every month, three months, or six months, or on yearly terms.

If you’re anything but a large business, HostGator is definitely the better option in the plans/pricing category.

But still, it can’t compete with Hostinger:

2. Features

HostGator Makes You Manage Your Cloud – Rackspace Takes Care of Everything

To accurately compare HostGator and Rackspace in terms of features, you have to bear in mind that all of Rackspace’s cloud hosting is managed, while HostGator only has a self-managed cloud.

On cloud plans, HostGator includes features like cPanel, integrated caching, a free domain, and a free SSL certificate, all of which are great for small businesses and freelancers. Meanwhile Rackspace takes care of server configuration, advanced security monitoring and scanning, application management, and backups, all without you having to lift a finger.

3. Performance

HostGator and Rackspace Offer Tools to Speed Up Loading Times

Rackspace has an impressive global infrastructure of over 14 data centers spanning from North and South America to Europe, Asia, and Australia. And if you need more resources, you can integrate other popular infrastructures, from Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, and more.

HostGator has only two data centers, both in the US.

Both web hosts offer SSD drives, but you have to pay for additional features, such as a CDN (content delivery network). However, HostGator does provide integrated caching, which helps speed up your website, for free.

4. Security

Both Have Security Add-ons, but HostGator Throws In Freebies

Aside from the free SSL, HostGator also includes an automatic failover in case there’s a hardware issue. To get the same feature with Rackspace, you have to purchase the load balancers add-on. On the other hand, Rackspace throws in free cloud monitoring that includes real-time alerts and always-on notifications.

HostGator gives you the option to purchase automatic backups, as well as its Website Security bundle, which features daily malware scans and more. With Rackspace, its team of security experts will analyze and optimize your page for you, but, of course, this is a feature you’d have to pay for.

If you’re a large business with security that’s vital to your company, the cost of Rackspace would be worth the peace of mind. However, if your website will be personal or for a small business, HostGator offers enough security options, at a much lower price, to get you through.

5. Support

Support Is Neither Rackspace’s nor HostGator’s Strong Suit

Both Rackspace and HostGator offer 24/7 customer support via live chat and phone, but Rackspace also includes ticketing and email. The two web hosts have comprehensive knowledge bases where you can find helpful tutorials and documentation.

Although HostGator’s live chat agents are mostly helpful, some technical inquiries might go unanswered. In addition, the community forum requires posts to be administrator-approved, which greatly slows down the help process.

Rackspace isn’t much better either, as tickets and emails can go unanswered for hours or even days at a time. Overall, the Rackspace vs HostGator race is close in terms of support, and not in a good way.

Go With HostGator for an Affordable Cloud Solution

While Rackspace’s premium price guarantees access to a completely managed cloud, HostGator’s self-managed plans are significantly more affordable, not to mention packed with a lot of useful features.

Given Rackspace’s policy of working exclusively with companies, HostGator is the only choice here for independent developers and freelancers. However, if you’re looking for a high-performance cloud, Liquid Web is a much better option than both.

If it’s shared hosting you’re after, you can’t do better than Hostinger.

Keep in mind that neither competitor in the Rackspace vs HostGator matchup made it to our top 10. To see which ones made the cut, read our list of the best web hosting services.

Here are the main takeaways of each category:

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